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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rosemary P.
octubre 24, 2019
Worst hair color I ever used
PUBLICADO POR:
Rosemary P.
octubre 24, 2019
I have been coloring my hair for over 30 years with Loreal products and for some dumb reason, decided to give this a chance. What a mistake. Instead of my hair being light auburn, it is dark brown with barely a hint of red. The gray coverage was not good either. I'm going to wait a few days and try to fix this mess with my $8 box of Loreal which gives me the color I expect, covers the gray much better and is much easier to use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosemary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Vilma B.
octubre 23, 2019
Farbe
PUBLICADO POR:
Vilma B.
octubre 23, 2019
Es ist ok, aber es deckt nicht alles ab und der Geruch des Ammoniaks ist ziemlich stark. Daher habe ich mein Abonnement gekündigt.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Vilma - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Dorothy M.
octubre 23, 2019
A little lighter?
PUBLICADO POR:
Dorothy M.
octubre 23, 2019
I like the product bit need to have a bit lighter still.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Dorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
tanja M.
octubre 23, 2019
Color set
PUBLICADO POR:
tanja M.
octubre 23, 2019
Great package. Color however didn’t fully cover all of my greys, and the roots would have to be colored sooner then anticipated. Also, it looks like the color is not very persistent, it is getting lighter with every wash.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tanja - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danielle W.
octubre 23, 2019
Not really worth the money
PUBLICADO POR:
Danielle W.
octubre 23, 2019
Last time I ordered my color it took over a week to get it.
The color itself was good. What it boils down to is that it cost me over $30 (with shipping), for a color that I didn't even get for over a week. Not esalons fault... just reminded me I could get a similar color for $10 at a neighborhood store and not have to rely on USPS for it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experiences.
PUBLICADO POR:
Julie D.
octubre 23, 2019
Not so happy
PUBLICADO POR:
Julie D.
octubre 23, 2019
So again my custom color is way darker towards brown than I expected. I really hate it. This makes my hair feel weird and it seems hard to rinse out. Still felt weird after shampoo and conditioner. Definitely won’t get this ugly color again!
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Julie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stacey A
octubre 22, 2019
The red color, only took to my roots....
PUBLICADO POR:
Stacey A
octubre 22, 2019
The rest of my hair is total Black...very disappointing! At this point I'll have to cancel my account & get my hair done by the professionals. So upsetting...:(. I was so excited to get a new color & it was perfect timing, seeing February is Love month...It's all about Red! I have ordered several times before & was very impressed with the color outcomes...but today, not so much!
Update as of October 22, 2019, I received the color replacement...& the same exact thing happened! The red color only took to my roots! The rest of my hair is black! So embarrassing.
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PUBLICADO POR:
Anna S.
octubre 22, 2019
War anders als abgebildet
PUBLICADO POR:
Anna S.
octubre 22, 2019
Leider bin ich nicht zufrieden mit der Farbe. Mein Wunsch war ein nicht ganz dunkles braun als Farbergebnis, heraus kam Tiefschwarz. Durch die Farbbilder konnte man es etwas anpassen unterm Strich war es aber nicht so wie auf dem Bild zusehen. Schade! Bin daraufhin zum Friseur um es zu korrigieren.
Meine Empfehlung wäre, bevor man sich die Farbe bestellt noch mal beim Kundenservice nachzufragen oder zwei Farbenuancen (bei den dunklen Haarfarben) heller bestellen.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Anna - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
DANA F.
octubre 22, 2019
2nd Batch
PUBLICADO POR:
DANA F.
octubre 22, 2019
2nd Batch was good still did not cover that welll
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Dana - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joy S.
octubre 22, 2019
Loved the colour....but
PUBLICADO POR:
Joy S.
octubre 22, 2019
Absolutely love the colour. A real ash brown, without any red tones.
However, it doesn't last long. It fades very quickly. I have followed further instructions from my colourist, but it hasn't got staying power. The colour bleeds badly with every wash.
I'm experienced in colouring my hair, as I have done so since I was 17 years old (I'm now 58). Usually I do have very good results at home.
My roots very quickly become much lighter; within 2 weeks!
I can get longer lasting colour from shop bought dyes, although I cannot find a true ash brown.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Helen B.
octubre 22, 2019
Coverage
PUBLICADO POR:
Helen B.
octubre 22, 2019
Did not cover gray and was supposed to be like a dirty blonde color and came out brown
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Helen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elissa L.
octubre 22, 2019
Disappointed
PUBLICADO POR:
Elissa L.
octubre 22, 2019
For the cost, I'm not impressed. I'm going back to my store box. The colour was much darker for a medium golden brown. Once I mixed the 2 products, it was very thick, maybe old.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Elissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christel B.
octubre 21, 2019
Great Color, Horrible Build Up
PUBLICADO POR:
Christel B.
octubre 21, 2019
I love the golden color produced from this company. However, this product leaves HORRIBLE build up in my hair. It does not wash out easily. It took me at least three washes to get the product out of my hair. I DO NOT recommend this to anyone with thick hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christel - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
MARIE M.
octubre 21, 2019
Ne répond pas à mes attentes
PUBLICADO POR:
MARIE M.
octubre 21, 2019
Cette coloration est agréable , pas d'odeur , mais ne couvre pas correctement les cheveux blanc . Je ne suis pas satisfaite
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Marie - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Laurie D.
octubre 21, 2019
Too dark
PUBLICADO POR:
Laurie D.
octubre 21, 2019
It was a little too dark and I was wanting more of an ash brown. Years ago when I used a salon I liked the color that you picked for me
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melanie I.
octubre 20, 2019
Viel zu viel Farbe, ziemlich aggressiv und nicht gut grauabdeckend
PUBLICADO POR:
Melanie I.
octubre 20, 2019
Viel zu viel Farbe, ziemlich aggressiv und nicht gut grauabdeckend
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Melanie - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Shannin C.
octubre 20, 2019
Horrible color
PUBLICADO POR:
Shannin C.
octubre 20, 2019
Color not as described. Worst color. Hate it!! Did not receive the free brush to help color my hair. Complete disaster. Have been coloring my hair for years and NEVER been this disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shannin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie-Line D.
octubre 20, 2019
Coloration Trop "Décapante
PUBLICADO POR:
Marie-Line D.
octubre 20, 2019
Produit trop "AGRESSIF"
J'ai fais une Réaction "Allergique" Cutanée
Cuir Chevelu Abîmé, sensible et "Piquant"
Très Déçue, je pensais avoir une Couleur Douce et Soyeuse
Cheveux Rêches à la Fin
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Marie-Line - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Doris K.
octubre 19, 2019
can I cancel the last order?
PUBLICADO POR:
Doris K.
octubre 19, 2019
I have been using Henna in the past and the colour instructions say I shouldn't use it so I haven't even used it and boom I see another charge on my credit card. Can I cancel the last order?
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Doris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany M.
octubre 19, 2019
Nothing what I was expecting
PUBLICADO POR:
Brittany M.
octubre 19, 2019
I had to take the initial test twice because it didn’t take the first time. With the first test I pick a red hue ( like I always do). The second time I thought about it and decided I would try something different and opt for a purple hue. I wasn’t sure which color I was going to get because I didn’t know how to check it. Once I received it and color my hair I was disappointed. The roots had a red tint the ends came out dark brown with MAYBE a hint of purple undertone. It doesn’t look terrible but it was definitely NOT either color I selected and my hair takes color very well
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela W.
octubre 19, 2019
Too thick
PUBLICADO POR:
Angela W.
octubre 19, 2019
The last shipment and this one I was unable to get the hair color out of the bottle through the normal tip. It was hard last time and almost impossible this time. I had to cut the tip of the bottle way down in order to get it out. Then had to monitor closely that too much didn't come out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Theresa R.
octubre 19, 2019
Wrong color
PUBLICADO POR:
Theresa R.
octubre 19, 2019
I received a color that wasn’t what I usually receive.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tonya F.
octubre 19, 2019
Didn’t cover grays at all
PUBLICADO POR:
Tonya F.
octubre 19, 2019
I’ve used box color from cvs that has covered my grays better than this has. The color itself isn’t too bad, but the lack of coverage is very disappointing. I don’t have a ton of gray, but absolutely none of it was colored and I left the solution on for the recommended 45 minutes. It was worth a shot, but I definitely won’t be ordering again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Eva H.
octubre 18, 2019
Low quality
PUBLICADO POR:
Eva H.
octubre 18, 2019
Damaged my hair, color didn't last. My stylist did not listen to me on the color customization I wanted originally. The redo that she sent me was a semi perm and did little to adjust the color, and additionally having to dye my hair twice in a few weeks damaged it terribly. I would not try your formula again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Eva - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Our Color Happiness Guarantee is something we take seriously and we are so sorry to hear that we haven’t got it just right with your color. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Karen D.
octubre 17, 2019
Can't review because I did not receive it
PUBLICADO POR:
Karen D.
octubre 17, 2019
Where is my shipment? According to tracking it left New York, then went to Las Vegas, to Illinois and then to Georgia. No tracking updates in the last 2 days.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Karen - We are sorry to hear your shipment has not arrived! Keep an eye out for an email from us to see if we can get this resolved for you. Thanks for choosing eSalon!
PUBLICADO POR:
LISA N.
octubre 17, 2019
Product good if you get correct color
PUBLICADO POR:
LISA N.
octubre 17, 2019
Color not what I wanted. Ordered again. A little better. Red does not stay in longer than 2 days
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kerry P.
octubre 17, 2019
Horrible .. EDIT 10/17: Will give it one more try
PUBLICADO POR:
Kerry P.
octubre 17, 2019
Absolutely did not like the formula or the color it gave me. No purple shows up, it turned my hair almost black!
I cancelled my membership but I was charged for and sent 2 more packages. A complete waste
Edit 10/17/19: Desiree from esalon reached out to me after receiving this review. She was very polite, offered solutions, and helped me feel better about my experience. I will try out a new color. Thanks, Desiree, for now, I have raised my review from 1 star.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Terry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle K.
octubre 16, 2019
Ehhhh
PUBLICADO POR:
Michelle K.
octubre 16, 2019
I was excited to try this, and I really do like the shade. However I don't think this is the best dye. I followed the instructions. I was going maybe one shade darker and a little warmer than my current hair color. The custom instructions said to do basically a root touch up. Which I did. Unfortunately, as I suspected it might, by following them I ended up with hair darker at the root and lighter at the ends. It also did not fully color areas in my lengths. It's okay because it just looks highlighted, but I really was going for full coverage here. I also found that the dye stings a bit. I also think it has made my hair a little more oily. I already have an oily scalp, I didn't need more. I am glad I tried it, but I don't think it is better than competitors.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Carol L.
octubre 16, 2019
Color
PUBLICADO POR:
Carol L.
octubre 16, 2019
I did not like the color and was not contacted. Received another kit didn’t order it.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Carol - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley H.
octubre 16, 2019
I wanted it to be dark
PUBLICADO POR:
Ashley H.
octubre 16, 2019
I feel like this is exactly the color I had only now the blonde is matching. Very disappointed. Wanted darker
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Ashley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristi M.
octubre 16, 2019
The toner calms a small bit
PUBLICADO POR:
Cristi M.
octubre 16, 2019
It’s still an orange color for at least a month.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cristi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candace S.
octubre 15, 2019
So unhappy
PUBLICADO POR:
Candace S.
octubre 15, 2019
I hate my color that was chosen for me , Dark brown. I could of used a box dye at home if I wanted Dark brown.I was thinking my hair would be a beautiful new color and nope just brown.I will not purchase again
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Candace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution to have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carol H.
octubre 15, 2019
You are rip offs
PUBLICADO POR:
Carol H.
octubre 15, 2019
After using your hair color I was not happy with it I said don' send anymore so I just recived another one and I called my credit card company to block you from billing me. It's overpriced crap so keep your product
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Carol - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan S.
octubre 15, 2019
Fried my hair/Horrible customer service
PUBLICADO POR:
Susan S.
octubre 15, 2019
Product isn't right for my hair. It has fried the ends of my hair, not very subtle. I use products that are more gentle and/ or have products that protect your hair when using any type of blondes and the review I did I specifically mentioned that. I cancelled my membership and received emails with blank responses and still was charged. Horrible customer service. It's like they are robots and just turn you off when you speak. No support and no customer service
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kyrsten H.
octubre 15, 2019
So Upset!
PUBLICADO POR:
Kyrsten H.
octubre 15, 2019
This was not at all what I wanted and had hoped for. I went into this experience hoping that my hair would look great and instead its a dark mess. It feels so dry and the color is too dark for my pale self. On top of that.. My package was damaged and had to be retapped by I think the post office. I am not even sure and the items looked as if they were thrown in.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Krysten - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine L.
octubre 15, 2019
Root color was way too dark
PUBLICADO POR:
Christine L.
octubre 15, 2019
The root color they gave me came out extremely dark and did not blend at all with the end color that they gave me. It made my roots look worse than when I started.
I meticulously followed the directions because blending was a concern of mine but it didn’t make a difference the root color was much too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Terri M.
octubre 14, 2019
Product Color
PUBLICADO POR:
Terri M.
octubre 14, 2019
Color was so awful I CANCELED my account PLEASE do not send any more product. Thanks
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Terri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Virginia V.
octubre 14, 2019
Color good, instructions not.
PUBLICADO POR:
Virginia V.
octubre 14, 2019
The instructions should have had me leave color on my ends longer than 3 minutes at the end, since I was just switching back from a store box color. The ends are much lighter, and the top of my head has shiny new color, whereas midway down it is the duller box color with just a wash of the Esalon shade over it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Virginia - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Michele H.
octubre 14, 2019
Horrible
PUBLICADO POR:
Michele H.
octubre 14, 2019
I have colored my greys before and I've never had such large strands of grey hair completely uncovered. My hair was totally saturated. It was NOT an application error. And I chose the darkest brown possible, uploaded a picture and this is still a complete waste of money. I've had better luck with grocery store boxes, so why is the junk more expensive? I'm cancelling asap.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michele - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Meg B.
octubre 13, 2019
Color system
PUBLICADO POR:
Meg B.
octubre 13, 2019
The color system is a little too watery to what I’m used to, but color is good. I like the Classic shampoo and conditioner.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Meg - Thank you for your feedback. We apologize the color was watery, however we are happy to hear you are loving your color and Classic Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Holly Z.
octubre 13, 2019
New color
PUBLICADO POR:
Holly Z.
octubre 13, 2019
The last time I ordered I chose a new color (blue black) and I was not happy with it. Today, I tried re-ordering a color I've used in the past and I'm having a very hard time making any changes to my previous order ("My Color"). There is NO OPTION to change my color, it seems I can only re-order the last color I selected. What the heck?! The ordering process in NOT user friendly and no option to get assistance! Where is customer support?
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Holly - Thank you for your feedback. We apologize for the disappointing experience you had with our website. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patricia C.
octubre 13, 2019
not what they say it is
PUBLICADO POR:
Patricia C.
octubre 13, 2019
I did not sign up for auto shipments and cancelled it online...yet they keep coming. must be a scam . beware
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Patricia - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen A.
octubre 13, 2019
Great color but...
PUBLICADO POR:
Kathleen A.
octubre 13, 2019
First...I want to say that the emails and ordering experience was great. The colorist I had helping me was very nice and honest about my color choice and the best way to go for my hair. The color is great! First day afterwards it looked very pretty...but it has now begun to fade and I thought for sure it would last longer. I have only been washing my hair about 2-3 times per week and following instructions to keep it vibrant but compared to store boxes it faded faster. Otherwise great product with a large range of natural looking color selections.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kathleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Julie F.
octubre 12, 2019
Instructions very straight forward but color was uneven
PUBLICADO POR:
Julie F.
octubre 12, 2019
I loved the box with clear instructions and tools. Unfortunately , although I made sure to cover my entire head, roots to end, the color looks uneven. I was unable to use all the color but tried twice to apply and ensure even.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan K.
octubre 12, 2019
Not Great!
PUBLICADO POR:
Susan K.
octubre 12, 2019
I followed the directions to a T and I still see grays. I was really hoping this would work.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cathryn S.
octubre 11, 2019
Really unhappy
PUBLICADO POR:
Cathryn S.
octubre 11, 2019
So i ordered cool beige, instead i end up a strawberry red orange blonde, not happy in the slightest
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Cathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Paule Dermouchere
octubre 11, 2019
Aucune couvrante des cheveux blancs
PUBLICADO POR:
Paule Dermouchere
octubre 11, 2019
Le mélange des 2 flacons donnent du gris c’est très bien pour les longueurs mais ne peux pas couvrir les cheveux blancs. Et je n’ai pas utilisé la pommade de protection pour info. J’essaye encore une fois si déçu j‘arrête
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Paule - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Juliana H.
octubre 11, 2019
Skunk line
PUBLICADO POR:
Juliana H.
octubre 11, 2019
Ive been following dorections and even emailed for help with color. No response. I had to go to hair salon and get my hair fixed after using my color from esalon. Looked like a skunk..my roots. Also color does not keep.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Juliana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jane B.
octubre 10, 2019
Not good coverage
PUBLICADO POR:
Jane B.
octubre 10, 2019
The color washed out and I was not pleased.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
MariLee A.
octubre 10, 2019
Color
PUBLICADO POR:
MariLee A.
octubre 10, 2019
This colour seemed alot lighter than the last. Didn't have the dimensions I loved the first time.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
MariLee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kay C.
octubre 10, 2019
Bad
PUBLICADO POR:
Kay C.
octubre 10, 2019
I called up explaining the desired colour even written clearly I wanted to achieved ash brown. I ended up waited for almost a week. Wasted my time and effort... I was shipped dark brown when I clearly explained. I need a refund asap. Really disappointed and I thought to call and check yet bad customer service. If you can’t achieved, it’s best to get in touch with your client not making own decision. I paid and its called custom made. I never selected dark brown!!!!! So angry !!!!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lori L.
octubre 10, 2019
soso
PUBLICADO POR:
Lori L.
octubre 10, 2019
I love the color when I first color my hair but it fades after a week
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Lori - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Nanette C.
octubre 9, 2019
Same as drug store versions
PUBLICADO POR:
Nanette C.
octubre 9, 2019
I was so hopeful that this would be good, legit hair color, but alas, it was the same as any drug store boxed hair color, mostly filled with cheap red color- the LAST thing I wanted. Total thumbs DOWN.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Nanette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle H.
octubre 9, 2019
No noticable change
PUBLICADO POR:
Michelle H.
octubre 9, 2019
I am working towards going lighter and took the stylist recommendation and I didn't notice any difference in the lighter shade.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paola R.
octubre 9, 2019
I liked the color, but it straighten my curls ...
PUBLICADO POR:
Paola R.
octubre 9, 2019
I really loved the way it arrived with the instructions and everything. I also liked the color, however I got sad because it straighten my curls in some areas and I'm all about my curls. Also I notice that the color didn't last long on my grays. I will give it another try because next time will be a retouch of roots. But I'm truly sad about my curls. I had to cut some areas and start to let it grow.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Paola - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa G.
octubre 9, 2019
Doesnt Match
PUBLICADO POR:
Lisa G.
octubre 9, 2019
Comor turned my hair orange even after explaining I have red highlights they still gave me a color and said it would make me blonde. It didnt turned my hair orangish red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mayra B.
octubre 9, 2019
Not Satisfied
PUBLICADO POR:
Mayra B.
octubre 9, 2019
My hair did not become the color I asked for, not even close to it. I contacted support to see what can be done about my experience and I did not like that I did not receive a real person response. I was expecting an email from my colorist but instead, I received an automatic response that says I should adjust my color so my next order is better. I feel completely ignored and unhappy. How can I trust you when you give me that kind of response after I am notifying you that I am unhappy? I am not giving any more money. I am canceling my plan and I expect and want a refund.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mayra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deva S.
octubre 8, 2019
It’s orange!
PUBLICADO POR:
Deva S.
octubre 8, 2019
I am so disappointed in my hair. I wanted it strawberry blonde and it turned out orange. I hate it!!!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Deva - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole R.
octubre 8, 2019
Better communication could make this better
PUBLICADO POR:
Nicole R.
octubre 8, 2019
The packaging is great and the kit comes with everything you could need (including multiple pairs of gloves). The directions are tailored to you and come with a sticker so they can be stuck right to the bathroom mirror.
The color itself was awesome when I first applied it and I took photos over the course of 4 weeks to compare to the initial color. The overall color has stayed with exception of the copper which faded very quickly. This was disappointing, especially since I don’t wash my hair every day and use color safe shampoo and heat protectant when using heat styling.
This would be a 4-star review, but the part of the experience I found the most frustrating was my experience with the colorist. It was my understanding that you message them what you like and don’t like and they alter your color to try to get it where you want it. We messaged back and forth and the formula hadn’t changed and nothing was resolved. After the last message I never received a response but saw she added a rinse. I shouldn’t feel like I’m putting her out by asking her to help me get the color I want to last longer than a week. This has been my biggest issue with esalon.
I’m afraid to give this one more chance. I’m on the fence because I feel like this could really work if I had someone willing to communicate and work with me rather than dismiss my color needs.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura N.
octubre 8, 2019
Disappointed
PUBLICADO POR:
Laura N.
octubre 8, 2019
I was disappointed initially when I saw the color card. It did not represent at all what I wanted. I was totally disappointed when I dried my hair and saw the gray around my face was still there...no color at all...and I had followed the instructions explicitly! I decided to try ESalon because of the gray. Wow...what a waste of money. I also could not get over how strong smelling it was! My face turned red, and my husband in the next room said his eyes were sore and teary. Maybe this product works for some people, but it is not for me. Thankfully I did a one-time shipment and dont have to fool around with cancelling an autoship. Over $32 spent for nothing.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
monica A.
octubre 8, 2019
Color
PUBLICADO POR:
monica A.
octubre 8, 2019
The brown I received is way to dark for me
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Monica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sandra F.
octubre 8, 2019
Not happy with results
PUBLICADO POR:
Sandra F.
octubre 8, 2019
Didn't like the color and didn't cover the gray hair as other products do. Won't continue using it
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karla C.
octubre 8, 2019
Disappointed
PUBLICADO POR:
Karla C.
octubre 8, 2019
I read all the great things this product would do. How it would not dry my hair out as much, how applying the shampoo and conditioner would ass shine and this and that. I have been more than careful to follow the instructions as stated. Unfortunately i was better
Off using 10. 00 products. I’ve given this products Months to make me change my mind. Saddened
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Karla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rachel N.
octubre 7, 2019
Won't let me leave 0 star review
PUBLICADO POR:
Rachel N.
octubre 7, 2019
Worst coloring experience in er 0 years of hair coloring. Color not as requested. Redo sent was still off and made my hair feel like mud was caked in it. No satisfaction when called to get assistance second time. Never again.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rachel - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say.
PUBLICADO POR:
illene E.
octubre 7, 2019
Too confusing
PUBLICADO POR:
illene E.
octubre 7, 2019
I got a set with one bottle for my roots& a different one for the ends. I found it very confusing.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
illene - Thank you for your feedback. We apologize for the difficult experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection, so keep an eye on your inbox for more details!
PUBLICADO POR:
Kayleigh T.
octubre 7, 2019
Very mediocre at best...
PUBLICADO POR:
Kayleigh T.
octubre 7, 2019
My natural color is medium flat brown hair, between a level 6 and 7. My hair is previously colored a brown auburn red with 2-3 inches of regrowth at the roots. My eSalon custom color was Medium Brown (Red Copper). They sent me an email to confirm I was OK with this color as they thought it would be too dark or too drastic of a change. I told them that was fine and to proceed, I prefer darker. I had high hopes this would be a bold change as my hair usually takes color (especially red tones) very well. After the lengthy process, I could barely tell the difference. The color just barely evened out my previous color with my roots. The at-home process was annoying and the smell of the products were harsh enough that I opened the bathroom window & door and was still overwhelmed by it. My hair has barely any red tone when it really should have refreshed my color. Disappointed, cancelled my plan and wouldn't recommend. Back to the salon!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kayleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela L.
octubre 7, 2019
Hair feels greasy & heavy after using this hair color.
PUBLICADO POR:
Angela L.
octubre 7, 2019
My hair feels greasy & heavy after using this hair color. I have used it twice now. Can the formula be adjusted so as not to be so greasy? This is after I have washed, conditioned and blow dried, using the shampoo and conditioner supplied with the kit.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Angela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Christine U.
octubre 6, 2019
Bin enttäuscht 😔
PUBLICADO POR:
Christine U.
octubre 6, 2019
Zwei Sterne gibt es für die wirklich sehr schöne Verpackung und den Inhalt. Es ist alles dabei was man braucht und muss wirklich nichts mehr besorgen. Die Lieferung dauerte schon sehr lange. Als ich nun loslegen wollte und die Farbe zusammen mischte, hielt ich es vor Gestank nicht mehr aus. Der Hauttest war dann auch fatal ausgegangen. Aus Vorsicht meiner Gesundheit gegenüber landete also das fertige Produkt im Müll. Nichts ahnend hatte ich automatisch ein Abo abgeschlossen... Super! Das kündigen des Abos ist einfach aber nirgendwo kann ich finden wie und wohin ich es zurücksenden kann um mein Geld wieder zu bekommen. Also 100% Kundenzufriedenheit sieht anders aus. Ich werde nun wieder zum Frisör gehen.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Christine - Es tut uns leid zu hören, dass Sie mit unserer Farbe nicht zufrieden waren. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und wir werden gemeinsam mit Ihnen daran arbeiten, eine Lösung zu finden. Bitte halten Sie in Kürze ausschau nach einer Email unsererseits. Wir werden Sie kontaktieren, um das wieder gut zu machen!
PUBLICADO POR:
Andrea M.
octubre 6, 2019
Not the colour I ordered, hair feel like straw, colour fades quickly
PUBLICADO POR:
Andrea M.
octubre 6, 2019
I asked for my colour to be lightened a little from the red that is close to my natural hair color as I am covering a few grays. What I got was BROWN. It is awful. I can't fix it for another 3 weeks since my hair needs time to recover from this tragedy. My hair feels like straw, it is dull, and oddly sticky. I followed all directions. Made sure all of the product was rinsed from my hair, let it air dry for a bit before using the hair dryer. My hair looks and feels terrible. I have had issues before, but this is the last time I use this product. I don't recommend anyone use this.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra V.
octubre 5, 2019
The Absolute Worst....Stay Away
PUBLICADO POR:
Sandra V.
octubre 5, 2019
Made an appointment, which was cancelled by the Hollywood store at the very last minute. The worst customer service, snotty, condescending, rude, and incompetent. Claimed their color mixing machine was broken. How laughable. Isn’t eSalon in the color business? Absolutely useless. Never trust this company.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - Thank you for your feedback. We apologize for the disappointing experience you had. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to get you concern resolved. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Carla A.
octubre 5, 2019
Frustrated!
PUBLICADO POR:
Carla A.
octubre 5, 2019
I dont know why, but my hair color is so hard to rinse out. I spend 30 minutes in a warm shower than another 15 stucking my head under the faucet because the water is cold. I scrub and scrub with my hands and go through so much shampoo. I'm so frustrated! I used this a few years ago and had the same thing happen. I gave it one more shot hoping it was different, but darn it, it's the same thing. LOVE the color, but the color just takes too long to rinse.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Carla - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Tanya B
octubre 4, 2019
Custom Colour Set
PUBLICADO POR:
Tanya B
octubre 4, 2019
I have been using your product for a good few months now and yes I love it, but I have found that your formula changes quite often. initially, the product would give me a good 10 days coverage on my stubborn temple greys, lately, only the temple greys are visible after the first wash! During the colour process, the product used to make my hair feel almost elastic, so I KNEW it was working, but it no longer feels like that? What has changed???
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Tanya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
evelyne G.
octubre 4, 2019
annulation
PUBLICADO POR:
evelyne G.
octubre 4, 2019
commande envoyée d'office et ne me convenant pas, retournée mais attends toujours mon remboursement!!!ne réponds pas au tel
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Evelyne - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Tara Elizabeth W.
octubre 4, 2019
Don't do it! They refused to follow thru with guarantee.
PUBLICADO POR:
Tara Elizabeth W.
octubre 4, 2019
The color did absolutely nothing to my hair. I may as well have colored it with Suave shampoo and a 🍋 lemon. Deeply dissatisfied and I'm reporting them to the BBB BETTER BUSINESS BUREAU. VERY RUDE CUSTOMER SERVICE.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Adriana B.
octubre 4, 2019
Very disappointed
PUBLICADO POR:
Adriana B.
octubre 4, 2019
Very disappointed
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Adriana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine R.
octubre 4, 2019
Better than drug store haircolor
PUBLICADO POR:
Christine R.
octubre 4, 2019
Definitely better than drugstore haircolor but could use some improvements. Still not perfect at covering resistant greys. Very drying if you are already struggling with dry, porous hair. Weekly toner treatments are still required to keep it from turning brassy after 3rd week. Also, gloves are too tight. Each issue is still a step up from drugstore brands so I would definitely recommend.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Siobhan DMF
octubre 4, 2019
Almost perfect.................but
PUBLICADO POR:
Siobhan DMF
octubre 4, 2019
First order was almost what I wanted. Tones were a little bit too warm (as I requested a more cooler blue black result). But my colourist is reformulating a Jew colour for me and all will be good.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Siobhan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and we are adjusting your color. We look forward to hearing your feedback about the adjustments! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jenny H.
octubre 3, 2019
Colour
PUBLICADO POR:
Jenny H.
octubre 3, 2019
Would have liked it redder
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jenny - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Delcia H.
octubre 3, 2019
I had allergic reaction that cost me a very sore head whilst on holiday
PUBLICADO POR:
Delcia H.
octubre 3, 2019
I carnt use this ahain my head came out in blisters an sore face i did cancel any more orders but im not hsppy that money taken and more is on its way please eefund my money i dont want this
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Delcia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Pam M.
octubre 3, 2019
Gray
PUBLICADO POR:
Pam M.
octubre 3, 2019
Did not color my grays the same as the rest...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
V C.
octubre 3, 2019
made my hair orange
PUBLICADO POR:
V C.
octubre 3, 2019
wasnt happy with gray coverage, and it made my hair orange
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
V C. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marti K.
octubre 3, 2019
too dark, not happy
PUBLICADO POR:
Marti K.
octubre 3, 2019
My color although it says golden brown came out so dark I am not at all happy with it also it looks dry I am not happy at all. The color I thought I was getting is so dark blackish it is awful.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Marti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathryn M.
octubre 2, 2019
My Esalon Experience
PUBLICADO POR:
Kathryn M.
octubre 2, 2019
I ordered hair color from Esalon and was very excited to try it. The packaging was beautiful. I applied the color I had requested and it was at least 3 shades darker than I had wanted. It looked awful. It was supposed to be light ash blonde. It wasn’t. I messaged my colorist and have heard nothing from them. I cancelled future orders.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kathryn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation.
PUBLICADO POR:
Kymber G.
octubre 2, 2019
Real concern, NO RED
PUBLICADO POR:
Kymber G.
octubre 2, 2019
Real concern, calked 3+× concerned my hair was too dark, Grey, black. Known to E-Salin it was two yrs since colored! Now upcoming order, plus some other items they've added Noone calked me about this. Two weeks, hair is red, GREY throughout & huge grey area on right side, top of hair. 2 weeks, that's it. Now I have to scrape up $150-$170 to FIX this mess. NOONEgot in touch with me. There's Allure & so many more options out there!!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kymber - Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Samira K.
octubre 2, 2019
Pas livraison
PUBLICADO POR:
Samira K.
octubre 2, 2019
Produit jamais recu
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Samira - Merci de nous avoir contactés ! Nous sommes désolés d’apprendre que votre commande eSalon n’est toujours pas arrivée chez vous. Nous vous avons envoyé un e-mail afin de remédier à cette situation. Veuillez vérifier vos e-mails pour plus de détails.
PUBLICADO POR:
Isacni G.
octubre 2, 2019
My hair starting falling off
PUBLICADO POR:
Isacni G.
octubre 2, 2019
My hair started falling off after using their products. I let them know but I don't think they care or think is from their product. I will not buy from them again.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Isacni - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sarah H.
octubre 2, 2019
This is my first time to color my own hair!
PUBLICADO POR:
Sarah H.
octubre 2, 2019
This is my first time to color my own hair at home. Honestly, it wasn't easy nor hard. It took a lot of time though. Unfortunately, I didn't get the result I wanted. My hair has the same color as before. For my second shipment, I requested a lighter color this time and hopefully, it will work out the second time around. Oh, by the way, I love the free shampoo and conditioner. It makes my hair smells so good and very soft. Surely will add the duo on my next shipment.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sarah -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Valérie L.
octubre 2, 2019
Vol
PUBLICADO POR:
Valérie L.
octubre 2, 2019
Bonjour
Je n’ai jamais commandé ce produit. J’ai seulement profité de l’offre du 26 juillet. Je demande à être retirée de votre liste de toute urgence et à être remboursée.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Valérie - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Laetitia C.
octubre 2, 2019
Coloration abonnement
PUBLICADO POR:
Laetitia C.
octubre 2, 2019
Coloration à base d'amoniaque se que je ne souhaite pas , trop toxique et abonnement sans me demander mon avis
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Laetitia - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Catherine M.
octubre 1, 2019
I'm trapped!
PUBLICADO POR:
Catherine M.
octubre 1, 2019
I've asked three times to be let out of this system. Every month I get a perky email saying my color is being concocted. Your site says you're dedicated to my satisfaction. Want to re-read this? Let me out!!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Catherine - Thank you for reaching out! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer C.
octubre 1, 2019
Still not what I want
PUBLICADO POR:
Jennifer C.
octubre 1, 2019
My hair color was still WAY TOO DARK!! This was my 2nd attempt at using this service but I don't think it will ever get right.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Taryn A.
octubre 1, 2019
Very harsh, too dark, pulled red
PUBLICADO POR:
Taryn A.
octubre 1, 2019
The good news is the color is beautiful and rich, but way too dark. I specifically asked for an Ash color, and I was sent light brown with a red neutralizer. I tested first, and it seemed fine. Followed instructions to a "T" and it was a very messy process. The smell was HORRIFIC, like ammonia I think but I have a bad sense of smell and yet it overpowered me. My hair came out WAY TOO DARK and RED AS ALL GET OUT, and very very dry. My scalp itched for days after I used it. I am very disappointed and now have to pay for a color correction at the salon because I want to avoid more dry damage if I use a lift to pull the color. I'll stick with Sally Beauty and mixing my own, or out of the box works fine for me. This was not a good experience, and I've been coloring my own hair for 20 years.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Taryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
carol L.
octubre 1, 2019
Standard hair dye
PUBLICADO POR:
carol L.
octubre 1, 2019
£25 taken from my bank for a standard hair dye. What a rip off! Cancelled promptly will not be renewing!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Carol - Thank you for your feedback. We apologize for the disappointing experience you had with the price of our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation.
PUBLICADO POR:
Diane D.
septiembre 30, 2019
Furious with results😡
PUBLICADO POR:
Diane D.
septiembre 30, 2019
I ordered ash blonde to do my roots and it turned my hair red, 😡😡😡😡
I’m very upset with the results, it also dyed all my highlights red. 😡😡😡
I always use an ash blonde color and never had this happen.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Madison E.
septiembre 30, 2019
Hair color doesnt stay long
PUBLICADO POR:
Madison E.
septiembre 30, 2019
I have oily hair and i have to wash it everyday. so the color doesnt stay as well as i would like
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Madison - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Santos A.
septiembre 30, 2019
Hair Flashes Red and Customer Service is Horrible
PUBLICADO POR:
Santos A.
septiembre 30, 2019
I've worked with them stylists to try to fix my hair color during an extended period of time and it hasn't worked through the last hair colorings. They won't credit me back shipping since I don't want the hair color and want it returned but they won't do it because it's policy. I'm returning back the additional order they've shipped out to me. But I lost the shipping cost on that as well. They could credit me back for the last hair color treatment since they say they offer 100% satisfaction guarantee but they never offered it when I was on the phone with them. I can't talk to them anymore because my blood pressure is worth more to me than arguing with them. With that said, have canceled my relationship with esalon.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Santos - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte Z.
septiembre 30, 2019
Product sucks!
PUBLICADO POR:
Charlotte Z.
septiembre 30, 2019
This product sucks! Ruined my hair and was not my color!
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Charlotte - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Myra S.
septiembre 29, 2019
Ich könnte heulen
PUBLICADO POR:
Myra S.
septiembre 29, 2019
Ich hatte mir eine Farbe mit Gold- und Kupferanteilen rausgesucht. Ein warmes, herbstliches Schokoladenbraun soll es werden - habe ich extra nochmal geschrieben. Meine Farbe wurde von eSalon geändert und ich habe denen vertraut. Und geworden ist es Schokolade, ja sicher: Mit 90% Kakaoanteil! Pechschwarz, null goldene Reflexe sondern eher bläulich, so dass ich bleich und krank wirke. Ich bin so so traurig!!! Das war mein erstes Mal färben und eine einzige Enttäuschung. Nie wieder eSalon!
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Myra - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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