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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Evelin K. - herzlichen Dank für Ihr Feedback und Ihre Kontaktaufnahme bezüglich des Recyclings Ihrer eSalon-Verpackung. Bei eSalon ist unser gesamtes Unternehmen ständig auf der Suche nach besseren Möglichkeiten, um nicht nur unseren Service, sondern auch unsere Verpackung und Nachhaltigkeit zu verbessern. eSalon hat vor kurzem eine Überarbeitung gestartet und wir haben einige Änderungen vorgenommen! Sie werden sich freuen zu wissen, dass alle unsere Verpackungen recyclt werden können. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Julia R.
enero 18, 2020
nicht überzeugend
PUBLICADO POR:
Julia R.
enero 18, 2020
der extrem intensive brennende Geruch war sehr unangenehm - ich hätte eine demi-permanente Ammoniak-freie Farbe bevorzugt, aber im kompletten Fragebogen hatte ich nicht die Gelegenheit das auszuwählen... Schade.
Die speziell für mich erstellte Farbe für den Ansatz ist um einiges dunkler als die Farbe für die Längen - ergibt einen Ombré ähnlichen Effekt. Was cool wäre wenn ich das wollte, aber ich wollte das nicht und habe auch nicht darum gebeten.
Der Conditioner enthält Dimethicone, ein nicht wasserlösliches Silikon dass sich an die Haare anlegt aber nicht wirklich pflegt. 👎🏻
Das Shampoo enthält Polyquaternium - auch ein Inhaltsstoff der zu build-up führt 👎🏻
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Julia R. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Hattie T.
enero 18, 2020
Ingredients
PUBLICADO POR:
Hattie T.
enero 18, 2020
I love everything about the eSalon system, except for the ingredients. After researching other options, I am changing to a similar product line with less toxic potential. Thank you for your service the last 6 months but for my health and my environment, I am leaving.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Hattie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products!
PUBLICADO POR:
Laurie P.
enero 17, 2020
Custom color set
PUBLICADO POR:
Laurie P.
enero 17, 2020
The color was much better this last time. I would prefer even a bit lighter.
Is there a reason my hair seems dull and dry?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laurie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marie therese T.
enero 17, 2020
Réajustement couleur
PUBLICADO POR:
Marie therese T.
enero 17, 2020
Je espère quavec le réajustement je vais pas me retrouver avec des cheveux bleu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie therese T. - Merci pour vos commentaires. En examinant votre profil, nous constatons que votre coloriste à bien réajusté votre reformulation. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
sandra R.
enero 17, 2020
Disappointed
PUBLICADO POR:
sandra R.
enero 17, 2020
Color made hair very dry. Followed instructions but it didn’t come out as well as the first time I ordered
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Donna R.
enero 17, 2020
Looks more pink than auburn
PUBLICADO POR:
Donna R.
enero 17, 2020
Could of bought a box at the store for a better fit.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica C.
enero 17, 2020
I had asked for more red in my product and I don't think that happened.
PUBLICADO POR:
Jessica C.
enero 17, 2020
I just colored my hair with the new mixture yesterday and found it it was still just a very dull Brown. Almost no red at all and I am normally a warm auburn hair, as my profile photo shows. I know I mentioned this in my last review but it doesn't look like the color changed much at all with the second kit that was sent to me
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gloria E.
enero 17, 2020
Not happy
PUBLICADO POR:
Gloria E.
enero 17, 2020
The color oxided in one week!! The color does not hole and turns orange.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gloria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nena G.
enero 17, 2020
Beautiful color but not enough gray coverage
PUBLICADO POR:
Nena G.
enero 17, 2020
The color itself was beautiful. I loved the way it made my hair soft and healthy looking. The only problem was it didn't cover the gray for longer than 2weeks. I even bought your color shampoo and conditioner.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
debbie
enero 16, 2020
waste of time
PUBLICADO POR:
debbie
enero 16, 2020
After a long phone conversation with my colorist I am so disappointed with my color. I even sent a picture and they still managed to get it wrong. My color is way too dark and I do not think I could have been any clearer. Now all the money I spent on highlights is gone because of the color. So disappointed!!!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Priscilla N.
enero 16, 2020
Don’t like the color
PUBLICADO POR:
Priscilla N.
enero 16, 2020
It doesn’t cover the whites well.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Priscilla - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katrin A.
enero 16, 2020
Kupferfarben statt Goldblond
PUBLICADO POR:
Katrin A.
enero 16, 2020
Ich bin mit der Farbe leider überhaupt nicht zufrieden. Ich hatte Mittel-Dunkelblondes Haar und wollte ein helleres Blond bekommen. Meine Haare sind jetzt aber leider kupferblond bis leicht orange. Ich mag persönlich mag rote/orange Haare gar nicht und bin sehr unglücklich. Werde versuchen einen Frisör zu finden der hier irgendwas retten kann. Notfalls sogar dunkel - alles besser als dieses kupfer-orange. Da wollte man sparen und zahlt nun drauf weil der Frisörbesuch zusätzliches Geld und vor allem auch wieder Zeit kostet.
Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katrin A. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michele M.
enero 16, 2020
Needs Adjusted
PUBLICADO POR:
Michele M.
enero 16, 2020
If you can look up the first order there were two colors in it, I think if the color was in between those two colors it may be perfect. The last order was too dark. Also when I’m out in the sun I get red and blond highlights naturally, maybe helpful to know. Thank you so much! I did upload a newer photo.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - Thank you for your feedback! Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
PUBLICADO POR:
Misty dawn R.
enero 16, 2020
Where’s the copper?
PUBLICADO POR:
Misty dawn R.
enero 16, 2020
Barely any copper at all. Looks mainly dark blonde. Nothing like the beautiful dark blonde copper golden color 7.43 I chose.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Misty - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jenny K.
enero 15, 2020
Equal in colour as the retail high street brands
PUBLICADO POR:
Jenny K.
enero 15, 2020
Nice packaging and easy instructions. However, outcome and results are the same as the highstreet retail brands so see no benefit more than the convenience to use the hair dye scheme.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jenny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cathy P.
enero 15, 2020
Color too dark
PUBLICADO POR:
Cathy P.
enero 15, 2020
The color I got did not match what I had picked out, it was extremely dark. I need to cancel the auto reorder but can’t get thru to a person to do it. Help!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Yolanda M.
enero 14, 2020
I didn't received the products
PUBLICADO POR:
Yolanda M.
enero 14, 2020
I got charged for two months the order for December 2019 it said it was delivered on my front porch I never received anything the order for January 2020 did not receive nothing as well.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Yolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marla R.
enero 14, 2020
Great for grey coverage
PUBLICADO POR:
Marla R.
enero 14, 2020
Nice for covering grey. Unfortunately for me the red only lasted a few days.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan G.
enero 14, 2020
Did not like last hair color
PUBLICADO POR:
Susan G.
enero 14, 2020
I do not want the same hair color as my last hair color. It was to gold and dark.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Manuela S.
enero 12, 2020
Keine Bestellung mehr
PUBLICADO POR:
Manuela S.
enero 12, 2020
Es ist schnell geliefert worden aber nachdem ich es angewendet habe sind die Haare noch schlechter und meine Kopfhaut brennt. Ich musste die Farbe schon nach 15 min runter spülen und nun habe ich kleine Bläschen auf der Kopfhaut.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Manuela S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Lisa W.
enero 12, 2020
Horrible
PUBLICADO POR:
Lisa W.
enero 12, 2020
This product made my hair so dry and it didn’t take to my hair! I still had gray roots where I part my hair and on my hairline by my ears! Box coloring is better than this!! What a waste of money
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marianne A.
enero 11, 2020
Pas couleur souhaitée
PUBLICADO POR:
Marianne A.
enero 11, 2020
Maintenant j'j'ai les cheveux complément châtain que je voulais blond
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marianne - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
liz W.
enero 11, 2020
awful
PUBLICADO POR:
liz W.
enero 11, 2020
i wish there was a below one star way to review my experience - i used product last time, color was so far off, i sent in pics, was dismissed by your colorist and had to go to a local salon and pay $80 to have it fixed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
ELIZABETH D.
enero 11, 2020
Color does not last
PUBLICADO POR:
ELIZABETH D.
enero 11, 2020
A first use, I was happy with the color but found it was gone and a bit brassy and almost orange by the end of the first week. I needed to fix it professionally, which defeated the purpose of an inexpensive at home treatment. Very disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Monica P.
enero 11, 2020
Not as impressive as it looks
PUBLICADO POR:
Monica P.
enero 11, 2020
Not impressed with this product. Besides the price I usually pay for my previous at-home coloring product, I don’t see the difference. This one is almost 3 times more expensive. So I’m going back to my old one.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Monica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lindsay B.
enero 10, 2020
Poor Customer Service
PUBLICADO POR:
Lindsay B.
enero 10, 2020
Shipping has taken over a week and I have an event that requires a color refresh by Sunday. As a result, this delay cost me $120 in salon fees, and e-salon wouldn't even let me return the product for a refund. Not happy!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our aerosol shipping times. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shelley P.
enero 10, 2020
Unimpressed
PUBLICADO POR:
Shelley P.
enero 10, 2020
Color was NOT as shown. Never received a call from a colorist to discuss my initial color order, as advertised. It does not cover gray well. The only positive thing is the gal who canceled my future orders was very pleasant. Overall it was a bad experience and exactly like buying drugstore color. I'll stick with John Frieda color. It's a much richer color that lasts. I doubt my review will be published.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shelley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kimber B.
enero 10, 2020
Dull & Lifeless
PUBLICADO POR:
Kimber B.
enero 10, 2020
The color didn't come out as light as I wanted and made my hair just look dull and feel lifeless. My normal colorist had to correct the disaster on my head. Would like my money back and no more orders. Cannot find how to do that on the site so here is my first request attempt.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kimber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debra P.
enero 10, 2020
Gray coverage
PUBLICADO POR:
Debra P.
enero 10, 2020
Did not have much gold tones this time plus it is weak covering the gray around the hairline for more than 2 weeks. Nice and easy covers better
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicole Q.
enero 9, 2020
Too much red for dark brown
PUBLICADO POR:
Nicole Q.
enero 9, 2020
Was disappointed in the lack of gray coverage and how red my hair ended up.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nicole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
HELEN J.
enero 9, 2020
Roots
PUBLICADO POR:
HELEN J.
enero 9, 2020
The new mixture for coloring my gray roots of December 11 came out like a auburn color was not dark enough and coloring my gray roots.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Helen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kara R.
enero 9, 2020
Brassy roots but good color
PUBLICADO POR:
Kara R.
enero 9, 2020
Love the overall color but 1/4” of my roots were VERY brassy. I had to purchase root touch up from the store to cover it up.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jaselyn B.
enero 8, 2020
Great colour but leaves hair sticky
PUBLICADO POR:
Jaselyn B.
enero 8, 2020
My hair is still sticky after almost two weeks. Also notice my hair seems a bit damaged. The colour is great, exactly what I wanted though.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jaselyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie W.
enero 8, 2020
Just No
PUBLICADO POR:
Jamie W.
enero 8, 2020
Was looking forward to going back to blonde. I’m naturally a medium blonde who dyes a little bit lighter and more golden and was hoping for something close to that but this is way darker. I’m not even sure I would call this blonde. Basically my hair is now a very boring shade of light brown. Hoping it will lighten some on it’s own and then I’ll be going back to Garnier Nutrisse Honey Butter.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jamie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sandy N.
enero 8, 2020
Darker
PUBLICADO POR:
Sandy N.
enero 8, 2020
I asked for a light brown color & somehow I ended up with close to jet black hair. Not sure how I’ll be able to go back to a lighter color without damaging my hair. Also when I washed my hair I noticed a lot of hair started to fall, the chemicals they sent smelled super strong, had to go outside in 20 degree weather because the smell was making me nauseous.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Mari P.
enero 8, 2020
Not good disliked color.
PUBLICADO POR:
Mari P.
enero 8, 2020
Please cancel my account.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mari - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth B.
enero 7, 2020
Glorified grocery store box color
PUBLICADO POR:
Elizabeth B.
enero 7, 2020
This really isn’t any better than a store bought grocery store color. Smells terrible and damages hair. Avoid it.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela M.
enero 7, 2020
No change
PUBLICADO POR:
Angela M.
enero 7, 2020
I asked for more copper in my color and I received the same color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marie M
enero 7, 2020
Roots
PUBLICADO POR:
Marie M
enero 7, 2020
I just did my hair maybe 2 weeks ago, maybe even less and my roots are gray already. I don't know what is going on lately but I might as well go pay $10 at a beauty store instead of $27 @ month. Very disappointed!!! I may even cancel at this point....
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sandrine C.
enero 6, 2020
Couleur
PUBLICADO POR:
Sandrine C.
enero 6, 2020
Les racines tirent sur le vert
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sandrine - Nous sommes vraiment désolés d’apprendre que notre Couleur n'a pas fourni le résultat auquel vous vous attendiez. En examinant votre profil, nous constatons que vous nous avez déjà contacté et vous avez travaillé avec un de nos experts coloristes pour atteindre vos objectifs couleur. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Doreen W.
enero 6, 2020
Order return
PUBLICADO POR:
Doreen W.
enero 6, 2020
I am returning the order received 01/06/2020 .
The box is unopened and the tracking number is
#9400 1102 0512 0028 0553 82. Please credit the account that was debited for this transaction and notify me when credit is complete. Also, please do not send any further orders as I am not satisfied with the product and its cost. I can get the same quality color from any drugstore.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Doreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Victoria D.
enero 5, 2020
Still not my match
PUBLICADO POR:
Victoria D.
enero 5, 2020
After 4 orders. You have yet to get my color right! I’m very disappointed with the outcome!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Victoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aaliyah A.
enero 5, 2020
Was darker than the picture i selected
PUBLICADO POR:
Aaliyah A.
enero 5, 2020
I selected a color that had more red and gold tones to it but what i received was a more dark brown with a little red in it. So my hair didn't lighten nor did the dark color show up on my hair I feel i have wasted my money. I even sent in pictures of my natural hair for the colorist to work with.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Aaliyah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Danielle T.
enero 5, 2020
Unhappy with lighter color
PUBLICADO POR:
Danielle T.
enero 5, 2020
Unhappy with the color, it was changed lighter without me requesting it. They won't honor refund.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Viviane S.
enero 4, 2020
Utilisation
PUBLICADO POR:
Viviane S.
enero 4, 2020
Pas si simple !
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Viviane - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous espérons pouvoir vous aider, vous retrouverez plus de détails dans l’email envoyé !
PUBLICADO POR:
Lynn M.
enero 3, 2020
Beware, horrible product
PUBLICADO POR:
Lynn M.
enero 3, 2020
I will not ever use this product again, nor can I recommend it. My hair has been damaged and was orange and falling out. This is not the first time I have colored my hair, I have been doing color on my hair for 30 plus years and this by far is the worst product. I had to have color correction done and now I’m working with my stylist to get my hair healthy again. The reason I used this product to begin with was I could not get in to see my stylist, well I will never make that mistake again. I will wait.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachael B.
enero 3, 2020
Straw-like!
PUBLICADO POR:
Rachael B.
enero 3, 2020
Having chosen a shade - dark blonde - to slightly darken my hair colour and add shine, I am deeply disappointed in E-Salon. Whilst the experience of “personalised” hair colour is tempting, I found that the dye made my hair very dry and actually made it look dull instead of lustrous. I am now desperately adding shine and conditioning treatments to undo the effects of the poor-quality dye.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rachael - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Deborah S.
enero 3, 2020
Go back to the first custom Color Set!
PUBLICADO POR:
Deborah S.
enero 3, 2020
The first one colored better.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leisa S.
enero 3, 2020
Didn’t cover the gray
PUBLICADO POR:
Leisa S.
enero 3, 2020
This time, I was so careful to get my roots and gray areas first before the rest of my hair. I’m only a couple of weeks out and I’m already seeing the gray, which didn’t happen the first time.
I’m disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Leisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Bernadette G.
enero 2, 2020
moyen
PUBLICADO POR:
Bernadette G.
enero 2, 2020
Je préfère les colorants sans ammoniaque et là c'est vraiment trop fort.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Bernadette - Merci pour votre commentaire. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous vous avons envoyé un email pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci !
PUBLICADO POR:
Joanna G.
enero 2, 2020
Greys not fully covered.
PUBLICADO POR:
Joanna G.
enero 2, 2020
The color is great but my greys were not fully covered. I am Filipino and my hair is strong, thick and coarse. I left it in for 40 minutes but it wasn’t long enough, I guess. I’ll try again and leave it on for 45-50 min- but I’m afraid to fry my hair.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Joanna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Josephine H.
enero 2, 2020
Still get grey streaks
PUBLICADO POR:
Josephine H.
enero 2, 2020
I till get grey streaks even though I am following the instructions. I love the color, but not the streaking
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Josephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
PUBLICADO POR:
Sophia H.
enero 2, 2020
Not the colour I ordered
PUBLICADO POR:
Sophia H.
enero 2, 2020
I ordered an Ash medium blonde my hair colour is now red/brown!! Hate this colour will not use again!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sophia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa R.
enero 2, 2020
Great color, but doesnt stick
PUBLICADO POR:
Vanessa R.
enero 2, 2020
Love how the color looks but this is my 3rd purchase & you start to see the color go after week 3; by week 4 you see streaks everywhere.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Deborah C.
enero 2, 2020
Too dark, I have requested a lighter shade with NO response.
PUBLICADO POR:
Deborah C.
enero 2, 2020
I have requested a lighter shade with no response.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Susan T.
enero 2, 2020
Color
PUBLICADO POR:
Susan T.
enero 2, 2020
I am still not happy with the color of the product. I feel it still needs to be lighter.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
April C.
enero 2, 2020
Dark red/brown
PUBLICADO POR:
April C.
enero 2, 2020
I love the color but the developer was the wrong consistency
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
April - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cathy C.
enero 2, 2020
Color still too brassy
PUBLICADO POR:
Cathy C.
enero 2, 2020
I had requested a color change because there was a lot of red in my color. My next order still pulled some red in my hair. It was a little brassy. I had requested a neutral color but obviously did not receive an appropriate change in my custom color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline W.
enero 2, 2020
Not great
PUBLICADO POR:
Jacqueline W.
enero 2, 2020
The end product was an ash brown, not what I was expecting. It may due to the fact I had gone grey for a few years and this was the first color. I’ve ordered from salon in the past and have been very pleased. I ordered a tint rinse to get me through to the next color, I am hopeful the next time will be great!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ruth A.
enero 2, 2020
Too dark
PUBLICADO POR:
Ruth A.
enero 2, 2020
Either I’m getting more white hair or something, but the color is too dark on me and makes me look bleached out in skin tone now. My husband noticed it first, so that means something.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ruth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer P.
enero 1, 2020
Did not cover gray
PUBLICADO POR:
Jennifer P.
enero 1, 2020
Sorry but was not impressed. The color didn’t cover my few grays I have. Also I got a root touch up color that isn’t the same color as the first color. So now I have to go get my hair fixed. Very disappointing.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carol Y.
enero 1, 2020
Totally wrong color
PUBLICADO POR:
Carol Y.
enero 1, 2020
This was, I think, my 3rd attempt with esalon color. The first kits were used following exact instructions and there was no color change from before coloring to after. No gray cover up, no noticeable before to after color change. This time I switched out the 20 volume developer for 10 volume and there was color change all right. A totally different color which I'm sure will be blamed on the developer switch. There was no strawberry in this strawberry blonde and a medium almost ashy blonde was the result. It was a shocking color change when I went into work the next day. I was looking for a light shade of strawberry blonde to cover my graying temples. I will not be using esalon again.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Carol Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cara D.
enero 1, 2020
Poor color
PUBLICADO POR:
Cara D.
enero 1, 2020
This color was the worst ever.... my hair was two tone
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Cara D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
D m B.
enero 1, 2020
Total coverage
PUBLICADO POR:
D m B.
enero 1, 2020
Although this coloured all my hair and greys it took my hair back to its natural colour medium brown and I lost all the purple/ plum I had before. I tried the purple tint wash to add tones but it didn’t work .
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
We apologize for missing the mark and not being able to meet your Color expectations. Our Color Experts have been in contact via email and will be happy to assist in this process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
PUBLICADO POR:
Amanda C.
enero 1, 2020
Hair color
PUBLICADO POR:
Amanda C.
enero 1, 2020
The hair color I use is not a dark enough black.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amanda C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen S.
diciembre 31, 2019
Great in a pinch if you want to save money
PUBLICADO POR:
Karen S.
diciembre 31, 2019
This product is not as good as a salon, for me. I can see where it might be for others, but my hair is extremely fine and fragile. The color this product gives is wonderful, but it leaves my hair dry and brittle. No amount of conditioning seems to help and I have to wait for it to grow out before I can use it again or I fear my hair would break off.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback, and truly appreciate you reaching out to let us know about your concern. Please, check your inbox, we've emailed you to discuss this matter further. We value every client, and look forward to providing you with a product that will better suit your needs!
PUBLICADO POR:
Lisa O.
diciembre 31, 2019
Bad blend
PUBLICADO POR:
Lisa O.
diciembre 31, 2019
Half of my head looks good. The bottom looks washed out
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Olivia B.
diciembre 31, 2019
Color fried my hair
PUBLICADO POR:
Olivia B.
diciembre 31, 2019
I have used products a few times getting progressively darker. This time I again asked for a shade darker and followed the instructions exactly. My hair ended up a shade lighter and is extremely dry and brittle. I was previously very happy with the colors but now I will not be using again .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Olivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
siloo M.
diciembre 31, 2019
Terrible match
PUBLICADO POR:
siloo M.
diciembre 31, 2019
Color was awful. Very strong smelling. Made my eyes water. Harsh chemicals??
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Siloo - We are sorry to hear that you were disappointed by your Color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we've emailed you with further information regarding this matter.
PUBLICADO POR:
Minju J.
diciembre 30, 2019
It doesn't works
PUBLICADO POR:
Minju J.
diciembre 30, 2019
I expected it works well and I want to change my hair color. but it doesn't work and smells terrible.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Minju - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jerica B.
diciembre 29, 2019
Disappointed
PUBLICADO POR:
Jerica B.
diciembre 29, 2019
I had such high hopes for this product but unfortunately I was so disappointed. I followed every instruction and I could barely notice I even colored my hair
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jerica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Lily F.
diciembre 27, 2019
House of wax
PUBLICADO POR:
Lily F.
diciembre 27, 2019
I used this product a few years ago and loved it and decided to try it again to save $$ at the salon. I think they have reformulated their product since because when I tried to wash the dye out in the shower barely any came out and a waxy film is stuck to my scalp and hair. Shampooed three times using a scalp scrubber and I still look like I used more hair gel than pauly d. I wish this product hadn't changed!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lily- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stephanie M.
diciembre 27, 2019
do not like!!
PUBLICADO POR:
Stephanie M.
diciembre 27, 2019
Cancel any additional orders! I did NOT agree to get these every month and be charged a crazy amount!! I have 2 orders that I do not want and will not use! I was not impressed with the color at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Angel S.
diciembre 27, 2019
Usually satisfied, not so much this time :(
PUBLICADO POR:
Angel S.
diciembre 27, 2019
I am usually very satisfied with my order from ESalon but with this order I found the great coverage didn’t last long at all. The color was nice for the first few days but I could see my old grey within just a couple of showers.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tari K.
diciembre 27, 2019
Very disappointed
PUBLICADO POR:
Tari K.
diciembre 27, 2019
The change in my color is SO unsatisfactory! There's hardly any red which is the main thing im going for. I will seriously have to rethink ordering again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tari - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Renee K.
diciembre 26, 2019
2nd time
PUBLICADO POR:
Renee K.
diciembre 26, 2019
My product arrived very damaged and unusable. I am so upset and disappointed. This is the second time and i want my money back
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelley J.
diciembre 25, 2019
Beautiful color, Nasty smell
PUBLICADO POR:
Shelley J.
diciembre 25, 2019
I love the color, but am unable to use due to it’s high ammonia smell. Get rid of the ammonia and I’d consider coming back. However, nobody responded to me when I cancelled my auto order due to the ammonia content, so, I don’t think I’ll be back ordering any time soon. Too bad because the color was spot on.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shelley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Samantha A.
diciembre 25, 2019
Farbe hält nicht
PUBLICADO POR:
Samantha A.
diciembre 25, 2019
Leider ist auch beim 2. Mal färben genau nach Anleitung die Farbe nicht wie gewünscht und wäscht sich raus. Ich habe sie extra von einer Friseurin auftragen lassen. Schade eigentlich.... Versand war beim ersten Mal wie angekündigt, beim zweiten Mal kam das Paket nicht an aber es wurde sofort ein neues raus geschickt. Der Kundenservice ist nämlich wirklich top dafür auch 1 Stern.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Samantha A. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Ramona E.
diciembre 25, 2019
Kündigung aus gesundheitlichen Gründen
PUBLICADO POR:
Ramona E.
diciembre 25, 2019
Leider habe ich Atemnot Probleme auf die ständige Anwendung der Produkte bekommen. Zuerst ein unerträgliches Brennen auf der Kopfhaut. Daraufhin wurde mein Immunsystem angegriffen und ich wurde krank. Es ist sehr schade da ich ihre Produkte gut fand. Ich habe seither starken Reizhusten. Arbeite im Krankenhaus auf der Gefäßchirurgie und darf auf keinen Fall mehr diese Produkte verwenden. Deshalb kündige ich meine Bestellung mit sofortiger Wirkung. Danke für ihre Zusammenarbeit.
Mit freundlichen Grüßen Frau Ramona Edelmann Sonneberg den 26.12.2019
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ramona E. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Mariah D.
diciembre 24, 2019
I don't know
PUBLICADO POR:
Mariah D.
diciembre 24, 2019
I don't think I picked dark brown. But now my hair is brown, when before it was an awesome Violet. It looks like the color I got has Violet in it, but I don't think so. Because my hair is brown. A boring dull brown. Overall I'm not too happy. I'll stick with buying from the store.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mariah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brandi G.
diciembre 24, 2019
Gray Coverage Questionable
PUBLICADO POR:
Brandi G.
diciembre 24, 2019
Happy with my color but grays started surfacing after the second wash. I would expect gray coverage to last a bit longer with permanent color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Leann W.
diciembre 24, 2019
Undecided
PUBLICADO POR:
Leann W.
diciembre 24, 2019
My hair is naturally gray and colored a goldish medium blonde.
I like the color outcome on my hair that was already colored. However, the coverage on my roots was weak and only lasted a few weeks.
I will try it one more time after advising of this issue to see if they can tweak it.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Leann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Valerie W.
diciembre 24, 2019
Unhappy
PUBLICADO POR:
Valerie W.
diciembre 24, 2019
Didn’t last fade-away and frizzed turn orange color very unhappy with it hopefully u can help with it change the color make it less frizzy and orange
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Valerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cheryl C.
diciembre 24, 2019
Roots are orange
PUBLICADO POR:
Cheryl C.
diciembre 24, 2019
This is the first time my color turned out disappointingly and it’s the holidays so that bums me out. Help
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Juliane H.
diciembre 23, 2019
Farbton toll, deckt nicht
PUBLICADO POR:
Juliane H.
diciembre 23, 2019
Der Farbton ist wunderschön, Handhabung ist okay, etwas aufwendig mit den zwei Farbtönen für Ansatz und Längen, allerdings werden meine grauen Haare nicht richtig abgedeckt. Die Farbe färbt nur die restlichen Haare, sodass ich weiterhin Schneeweiße Strähnen habe... schade, das Abdecken mit einer herkömmlichen Tönung aus dem Supermarkt hat mehr gebracht.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Juliane H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Katrina C.
diciembre 23, 2019
Color just isn't right.
PUBLICADO POR:
Katrina C.
diciembre 23, 2019
Even with asking for it to be adjusted to a picture of my hair at the color I want to have on my own head. It didn't happen.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katrina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Melanie L.
diciembre 23, 2019
Does not wash out of hair
PUBLICADO POR:
Melanie L.
diciembre 23, 2019
I have used this product for years but now canceling my subscription. I liked the original formula but it seems to have changed and I have a problem rinsing it out. Even after the water runs clear, if I scratch my nails on my scalp, I get lots of color residue under my nails. It's hard to wash off my scalp.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alaina W.
diciembre 22, 2019
Not worth the price
PUBLICADO POR:
Alaina W.
diciembre 22, 2019
The product is harder to use than your typical box root touch-up. For example, mixing the leftover color with water to rinse my hair is not the easiest thing to do- color everywhere! Plus, it didn't perfectly color my grays. I have to say that customer service was wonderful- canceled my subscription without any problems. All in all, a nice box from the drug store is less expensive and easier to use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alaina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Heather M.
diciembre 22, 2019
Turned out horribly
PUBLICADO POR:
Heather M.
diciembre 22, 2019
Turned half the hair ashy green and the other half reddish looked really bad
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Julie M.
diciembre 21, 2019
Awful
PUBLICADO POR:
Julie M.
diciembre 21, 2019
Product had a really strong smell and burned my scalp. I had ordered an ash brown and ended up with ginger hair. Had to rush out to buy a colour from the supermarket to cover it up.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Betty C.
diciembre 21, 2019
Color
PUBLICADO POR:
Betty C.
diciembre 21, 2019
The color came out dark brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kate M.
diciembre 21, 2019
Not what I was going for.
PUBLICADO POR:
Kate M.
diciembre 21, 2019
I was hoping to lesson the contrast of my roots and my dyed red hair. The colorist I talked to was awesome. Costumer service is awesome. The outcome ended up being light roots and a more vibrant red for the rest of my hair. 😬 Dissapointed by the product, but loved the one on one help.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sigrid U.
diciembre 20, 2019
HORRIBLE!
PUBLICADO POR:
Sigrid U.
diciembre 20, 2019
The first order didn't adequately cover my gray and left my ends very dark. My second order, which I have yet to receive, was supposed to be better. However, eSalon chooses to bulk ship leaving it up to USPS to sort packages then deliver during the busiest time of year! I changed my delivery date to 12/13 thinking I'd get it within a week so I could color my hair before the holiday. Well, guess what? My order was sitting in San Diego USPS for 5 days and won't arrive until late 12/23. So I get to color my hair on CHRISTMAS EVE!!! What was Customer Services response? I could pay an additional $5 for priority shipping! Now why on earth should I need to use Priority Shipping to ship a product from LA to San Diego? Did eSalon offer any sort of compensation? No!!!!!!!! Buh Bye, eSalon!!! BTW, I doubt that this review will be posted. That's OK, I'll find other places to post this review.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sigrid U. - We’re so sorry to hear that you were disappointed with our delivery service. Our eSalon Color Happiness Guarantee is something we always stand behind. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly K.
diciembre 20, 2019
Color
PUBLICADO POR:
Kelly K.
diciembre 20, 2019
Color was good but a little reddish.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lillian B.
diciembre 19, 2019
Much too much dark blonde,
PUBLICADO POR:
Lillian B.
diciembre 19, 2019
My hair is naturally “strawberry blonde”. I would like much less dark blonde, adding approximately 1/4 Of that amount - golden. Also add more red (maybe about the amount of golden you added to the 6/12/19 order). Thanks. I know I’ll never get my natural color exactly but I’m hoping we’ll get close.
Lillian
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Lillian B: - Thank you for contacting us. We'll make the requested adjustment to your color. In case your colorist needs more information, they will contact you. We have also emailed you.
PUBLICADO POR:
fran C.
diciembre 19, 2019
poor coverage of gray
PUBLICADO POR:
fran C.
diciembre 19, 2019
After asking the color to be slightly darker and more gray coverage and no red, It was just the opposite. After supposed adjustment in color, it seemed like more red, color lighter, and still didnt cover grays well. Cancelled any further shipments. Going back to professional application of color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Geri Y.
diciembre 18, 2019
Not for me, makes grays look brassy
PUBLICADO POR:
Geri Y.
diciembre 18, 2019
Not for me, makes grays look brassy
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Geri - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. We've also emailed you, please check your inbox!
PUBLICADO POR:
Chriss W.
diciembre 18, 2019
Not for me
PUBLICADO POR:
Chriss W.
diciembre 18, 2019
I've been coloring my own hair for years. This color was nice but it did not cover my gray all the way. I followed your directions. I will go back to my own hair color. Plus there was way too much waste. I have short hair and I can't justify throwing away the leftovers.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Chriss - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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