I really wanted to love this product. And they have an excellent marketing campaign. Salon product etc. But this product gives me no better coverage Integrity of color than all the over the counter products and I’ve tried them all.
I’ve even kept it on for an hour or more. It washes out fast And i use John Sebastian for brunettes Color shampoo and conditioner once a week as It has no sulphate etc.
Doesn’t work for me. Too expensive for over counter results.
After posting this review I received an email stating the various ways to keep my color fresh. I am 60 years old. I use every one of these precautions. . No hot or even warm water. I use lukewarm at best, color safe shampoo and conditioner for colored hair and for brunettes, no other styling products, no hot styling tools, etc. I don’t do much with my hair.
The bottom line is it’s just not a better product than the over the counter stuff I can purchase for half the price.
And it does have that weird waxy feel to it which I don’t like at all. Not a clean feeling. Make hair clumpy when rinsing it.
I am canceling my auto ship. I postponed it but there’s no need to continue it.
It may be great for others it’s just not working for me.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lori - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
tara B.
febrero 26, 2020
No refund for return. I did not like color n was told would be refunded
PUBLICADO POR:
tara B.
febrero 26, 2020
The company isn’t bad but it’s disappointing to have customer service tell you it’s okay! Return the product and change the color when your ready disappointed me. Never refunded
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Tara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email.
PUBLICADO POR:
sonali D.
febrero 26, 2020
Color gives good luster but lots of hair fall
PUBLICADO POR:
sonali D.
febrero 26, 2020
Good luster and good looking. But feels like lots of chemicals and ammonia. It smells ammonia while mixing. This can be improved I think. Lots of hair fall started after I started using this color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sonali - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer N.
febrero 26, 2020
Did not tackle the grays
PUBLICADO POR:
Jennifer N.
febrero 26, 2020
The color kit did not cover the grays as it has in the past. Nothing was done differently than any previous time, same application, same amount of time to process on the hair. I always have my hubby check the back to make sure I've covered all the areas as I have before as well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura J.
febrero 26, 2020
Still purple
PUBLICADO POR:
Laura J.
febrero 26, 2020
I asked it to be just dark brown with less purple, but they just sent straight purple again. But also there was a mix up with the order so I appreciate the efficiency and I understand why it got messed up
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carla C.
febrero 25, 2020
Purple
PUBLICADO POR:
Carla C.
febrero 25, 2020
I have been using esalon for years. This last one I got, I mixed it up and started to put it on my hair and noticed it was purple. Shook it some more, still purple. It was not the right color. I immediately went and washed my hair to make sure it didn’t turn into something crazy. Reported to Esalon. They did nothing, wouldn’t even refund my money for dye I had to throw out. Used Madison Reed instead. So disappointing
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carla - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa B.
febrero 25, 2020
Gray Hair Shining Through!
PUBLICADO POR:
Lisa B.
febrero 25, 2020
I really like the color but some of those stubborn grays are still shining brightly. Oh well, I guess we’ll have to all get along ;-)
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tiffany F.
febrero 25, 2020
Red isn’t that red
PUBLICADO POR:
Tiffany F.
febrero 25, 2020
Ordered a light brown copper golden colour which looked very copper in the photo. When I had applied my colour it was very dark and not much red to it. After the first wash basically all the red had gone and I’m left with brown hair. I spoke with customer service who said that I can request the exact colour I wanted, which was a redken copper mix. I found this website while looking for the redken colours I needed. Such a shame it didn’t work out. I will say though, that even though it’s not the colour I wanted, it does suit my complexion and a lot of people like it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vanessa H.
febrero 25, 2020
Not the same colour as last time
PUBLICADO POR:
Vanessa H.
febrero 25, 2020
Used this product last year and was really impressed, the colour and condition was amazing. Re ordered the same and has come out a lot darker and I really dont like it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Vanessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pam S.
febrero 25, 2020
They won’t stop emailing me to start again!
PUBLICADO POR:
Pam S.
febrero 25, 2020
First reason I was disappointed was because the color faded so fast it was like using a temporary tint. But now, no matter how many times I write them and request to stop the emails and the products, they keep sending me emails to start up again, That’s the other reason why I rate them as a zero. No business ethics.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Pam - Thank you for your feedback. We apologize for the disappointing experience you had with our Automatic Emails. We're always looking to improve our service and products, and truly value everything our clients’ say. Please keep an eye out for an email with more help.
PUBLICADO POR:
Genny T.
febrero 25, 2020
too bronzey
PUBLICADO POR:
Genny T.
febrero 25, 2020
I think I hit a miss on this color. I would have liked something less bronze and more chocolate
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Genny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
jayne B.
febrero 25, 2020
colour
PUBLICADO POR:
jayne B.
febrero 25, 2020
The colour was too dark for me I found the mixture a bit to thick I could not squeeze bottle hard enough too get the mixture on to my hair and yes I did take the top off the bottle, had to finish my hair with brush took me forever although the shampoo and conditioner was great and smelt beautiful not shaw this is for me thank you...
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jayne - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gilda A.
febrero 24, 2020
Great color, didn’t cover grays
PUBLICADO POR:
Gilda A.
febrero 24, 2020
I was pleasantly surprised that the end result was so natural and beautiful/rich/healthy looking. I did put 3 stars because the goal was to cover up my grays even though I have very few (about 10%-15). I did find that the semi permanent dye did not cover up my grays very well. When I first ordered this, I made sure to let my colorist know by writing it down on my comments What I needed out of the color. For my second order I am requesting to have permanent dye from now on to see if it will fix the problem.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Gilda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sara L.
febrero 24, 2020
horrible
PUBLICADO POR:
Sara L.
febrero 24, 2020
I want my money back this product did nothing to my hair it looked like it was going to when i was in and we followed directions to the exact specifications and it did nothing to my hair at all i am very upset i spent this money and was so excited to have it done and it did nothing
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joan L.
febrero 24, 2020
Not dark enough
PUBLICADO POR:
Joan L.
febrero 24, 2020
I wrote to the colorest. My hair even with the lite brunette had goldren tints. I never heard back. I have tried several times to get the color i wanted. I turned off my plan. And I want it off. Not surprisingly it's not off!! Please don't send anymore.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Joan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica H.
febrero 24, 2020
it was ok
PUBLICADO POR:
Jessica H.
febrero 24, 2020
my hair has a hard time gettin color to stick so it didnt really stick.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda B.
febrero 24, 2020
Broke out
PUBLICADO POR:
Amanda B.
febrero 24, 2020
I did the strip test before hand and it went fine. Dyed my hair for grays and still see plenty of grays in my hair. Went to sleep after dying and washing my hair woke up with a rash on my face. Not pleased at all.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Amanda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
PUBLICADO POR:
Yolanda M.
febrero 24, 2020
The colodir I picked is not the one I expected.
PUBLICADO POR:
Yolanda M.
febrero 24, 2020
I think is very very difficult for me to pick the right color on my computer. It came too dark. It is not your fault.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Yolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jackie H.
febrero 24, 2020
Poor grey coverage
PUBLICADO POR:
Jackie H.
febrero 24, 2020
The product is nice to use and caused no irritation (unlike other permanent colours) but I noticed that although the roots took the colour well at first, it faded very quickly (in 3-4 washes) Cannot comment about the rest of my hair as it is coloured slightly darker and therefore there was no change (using the recommended method of application) Would use again, but not when I am trying to grow out the colour I have and create a softer look.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jackie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tammy L.
febrero 24, 2020
Orange
PUBLICADO POR:
Tammy L.
febrero 24, 2020
Turned my hair orange! Will never buy or recommend this product again. I ordered a brown and I now look like a Damn copper penny. Ugliest color I have ever had.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wiebke S.
febrero 23, 2020
Gutes Konzept
PUBLICADO POR:
Wiebke S.
febrero 23, 2020
Gutes Konzept. Hübsche Verpackung, die leider zu viel Müll produziert. mit dem Farbergebnis war ich nicht zu frieden. Hatte um ein dunkel Aschblond gebeten, das Ergebnis was viel zu rot und kein Aschton. Auch die Farbe selbst war für mich zu aggressiv.
Das Konzept generell finde ich toll. Falls irgendwann natürliche Farben angeboten würden, die weniger chemisch und aggressiv sind würde ich es sicher noch einmal versuchen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Wiebke S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sasha G.
febrero 23, 2020
Did not cover my stubborn grays
PUBLICADO POR:
Sasha G.
febrero 23, 2020
I was so excited to try eSalon to cover my stubborn grays. Unfortunately eSalon did not work for me.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara K.
febrero 23, 2020
Make my hair so Staticky
PUBLICADO POR:
Tara K.
febrero 23, 2020
I love the color but it makes my hair so staticky!
It is so annoying that I decided to stop using it :(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara P.
febrero 23, 2020
Completely missed the mark
PUBLICADO POR:
Sara P.
febrero 23, 2020
After providing details, current photos and 3 desired color images I imagined I would be supplied with the right kit. I even spoke with esalon prior to make it clear that I want to remove my red tones out of my light brown hair to go to a lighter neutral blonde. The results I endured up with is a darker red shade. My hair seems darker and less bright compared to my natural hair color... Now I dont know what to do...I've uploaded a after photo to show the result. So upset about it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Céline B.
febrero 23, 2020
Déçu
PUBLICADO POR:
Céline B.
febrero 23, 2020
Couleur trop foncé et vraiment trop chimique
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Céline B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez de meilleurs résultats. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Natalie H.
febrero 23, 2020
zu viel erwartet
PUBLICADO POR:
Natalie H.
febrero 23, 2020
Ich habe gehoft, durch den eSalon endlich meine Wunschfarbe zu erhalte. Leider sind die Haare dunkler geworden als gewolt. Die grauen Haare hat es aber gut überfärbt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Natalie H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Anna U.
febrero 23, 2020
Did not color grey hair
PUBLICADO POR:
Anna U.
febrero 23, 2020
I followed instructions, bought permanent color, but it did not cover my grey roots
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Anna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tammy B.
febrero 23, 2020
Please cancel my account. I do not want any more orders.
PUBLICADO POR:
Tammy B.
febrero 23, 2020
Cancel my account. I do not want any more orders.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Caryl - We’re so sorry to hear that you were disappointed by the results of the Cutom Color. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for a solution! We truly appreciate your feedback.
PUBLICADO POR:
Morgan G.
febrero 22, 2020
No difference
PUBLICADO POR:
Morgan G.
febrero 22, 2020
I didn’t see any color change. I wanted a shade or two lighter with a cooler tone, at least. I didn’t see a difference and none of my friends did either. I have medium to dark blonde hair that holds a strawberry blonde tone, so maybe it was just too stubborn. Very good packaging though, everything was great quality and very cute. Just didn’t work on my stubborn orange tones.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Morgan- Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Penny R.
febrero 22, 2020
Not for me
PUBLICADO POR:
Penny R.
febrero 22, 2020
Not happy with color cancel my orders don’t want any more just not for me thanks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Penny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Claudette M.
febrero 22, 2020
SUITE MODIFICATION FORMULE
PUBLICADO POR:
Claudette M.
febrero 22, 2020
LA COULEUR EST MOINS ROUSSE MAIS IL Y EN ENCORE
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Claudette M. - Merci pour vos commentaires, nous sommes ravis d'apprendre que vous appréciez les ajustements qui ont été fait. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider pour la suite.
PUBLICADO POR:
Tracey M.
febrero 22, 2020
Doesn’t last
PUBLICADO POR:
Tracey M.
febrero 22, 2020
Hair color faded in two - two and a half weeks! Will cancel plan and go back to L’Oreal.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Marianne C.
febrero 22, 2020
Horrible
PUBLICADO POR:
Marianne C.
febrero 22, 2020
Your product has turned my hair dark. I’m not sure why I’m being sent dark blond with an orange tint when I asked for light beige blonde. I quit this service.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
STACIA V.
febrero 22, 2020
It was okay
PUBLICADO POR:
STACIA V.
febrero 22, 2020
The kit needs to come with a few more stain removers. The cool toolset was a bad choice but your video talked me into it. I have been dying my hair for over 10 years. The color was good but I couldn't focus on coloring my gray, due to the application choice the video recommended.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stacia - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
CHAR S.
febrero 22, 2020
Great color but...
PUBLICADO POR:
CHAR S.
febrero 22, 2020
Love the natural looking color, but it really dries out my hair no matter how much I condition it. I only color every 10 weeks but it does a number on my hair for several weeks following which is a real bummer cuz like I said I really like the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Char - We're truly sorry that our Made For You customer color did not provide the desired results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristin S.
febrero 22, 2020
Bad instructions, horrible colorist. Still gray.
PUBLICADO POR:
Kristin S.
febrero 22, 2020
Got my first box in the mail yesterday and I was super excited to try today. Open up the box and found that the instructions they gave me were only for a root color and a 10-minute process for the ends when I clearly told them it would be an all over process that I needed. immediately picked up the phone to talk to one of their superb colorists to walk me through what I should do, and it was an epic failure. The girl on the other end of the phone barely had a pulse and zero customer service skill. over and over after I explain myself I kept being told that their suggestion was to only leave the color on 10 minutes on the ends no matter how many times I explain to her how persistent my grays were. I'm a blond that's about 75% Gray and I can tell the difference between blond and gray so I know when a color fails. I thanked her for absolutely zero help and went along to color my hair per their instructions so I didn't fry it. Even with 30 minutes on the roots as instructed, my temples and roots are still completely gray, Where the color did take on the rest of my hair for the 10 minutes it was being processed is burnt (but yes, blonde, for a week I'd guess, but it had absolutely zero coverage on the grays that frame my face. I will try to get a refund, but there's no way I'll do it again if they offer a replacement as their "guarantee." Buyer beware, you're not speaking to a stylist when you're calling in, they won't offer you any tips except for reading a script...if you challenge them with any question that is outside of their script all they tell you is "this is the only suggestion we have." Maybe they should hire "stylists" with a personality that show a little more excitement over the product, and add hype words to their script. "Yes! Sure! Happy to help! This is what I'd try!" Anything would have been better than the woman who I was interupting by my call.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gitte D.
febrero 22, 2020
Nice product and cheap
PUBLICADO POR:
Gitte D.
febrero 22, 2020
I like the product but the colour i got wasnt what i expected it wasnt dark enough my hair colour is now a mix of light red and orange i wanted a darker red like mahogni dark red/brown,but it was worth trying something new and the price it good so are the product..
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Gitte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie M.
febrero 21, 2020
Grays, Grays Everywhere
PUBLICADO POR:
Jamie M.
febrero 21, 2020
I am loving the color, but it’s only lasting about a week before my grays start to show their ugly face again. This happened with my last coloring too so really I have only been 100% satisfied with the way my very first coloring lasted. I have debated canceling because the store box coloring lasts longer and covers my gray much better than this has and is less expensive.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
CHERYL L.
febrero 21, 2020
Not for Me!
PUBLICADO POR:
CHERYL L.
febrero 21, 2020
My requested pale / Nordic-type blonde shade is not what I received; instead, I have an almost pink / gold shade and most unflattering to my skin and eye color! The rinse made it worse.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carole J.
febrero 21, 2020
Poor gray coverage
PUBLICADO POR:
Carole J.
febrero 21, 2020
Immediately after coloring my hair I saw gray hair around my face and within 1 week all my gray was clearly evident. Not happy with color coverage and shade!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brandy M.
febrero 21, 2020
Mixed feelings
PUBLICADO POR:
Brandy M.
febrero 21, 2020
My hair looked great after coloring, very shiny and soft! My only complaint is that it did not fully cover my grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brandy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jeanne M.
febrero 20, 2020
Ammonia, overall color
PUBLICADO POR:
Jeanne M.
febrero 20, 2020
The quality of the color is good but this product has a very strong ammonia smell that I cannot deal with. I also pre-treated my difficult grays 15 minutes before coloring the rest of my hair and 30% of these strands did not take the color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jeanne - We’re so sorry to hear that you were disappointed by the results and smell of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon B.
febrero 20, 2020
Color not taking
PUBLICADO POR:
Sharon B.
febrero 20, 2020
It’s not so much of a bad review, it’s just that it didn’t take to my roots well enough. I’ve used another brand & it’s amazing. Yours cost way more but didn’t do the job. Not saying yours not good quality, it just didn’t give me what I want
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelly M.
febrero 20, 2020
Didn’t cover my grey
PUBLICADO POR:
Kelly M.
febrero 20, 2020
Absolutely didn’t touch my grey. I don’t want to use this again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stephanie J.
febrero 20, 2020
Did not like
PUBLICADO POR:
Stephanie J.
febrero 20, 2020
I didn’t care for the product...it didn’t seem to cover the gray sufficiently but only darkened and dulled my natural hair color. Will not be reordering.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
glenda O.
febrero 20, 2020
Color not cover well
PUBLICADO POR:
glenda O.
febrero 20, 2020
Smell amoniac to much
Sorry dont like company
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Glenda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessica W.
febrero 20, 2020
Lovely color
PUBLICADO POR:
Jessica W.
febrero 20, 2020
I absolutely love the color but it washes out within a week. Really disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Susan L.
febrero 19, 2020
Did not change color
PUBLICADO POR:
Susan L.
febrero 19, 2020
I asked for the hair color to be more blonde and it surely was not
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Roswitha R.
febrero 19, 2020
Allergie
PUBLICADO POR:
Roswitha R.
febrero 19, 2020
Nach Auftragen der Farbe brennende Kopfhaut.also nichts für mich.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Roswitha R. - Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Jeder einzelne Kunde liegt uns sehr am Herzen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Andrea R.
febrero 19, 2020
My roots turned orange
PUBLICADO POR:
Andrea R.
febrero 19, 2020
My roots turned orange.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joellen L.
febrero 19, 2020
Not a fan
PUBLICADO POR:
Joellen L.
febrero 19, 2020
The color is coming out quicker than the box. I am attempting to cancel my account.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ingrid F.
febrero 19, 2020
Grauabdeckung nicht optimal
PUBLICADO POR:
Ingrid F.
febrero 19, 2020
die Grauabdeckung im Ansatz hat nicht funktioniert, die Haare sind nur hellblond geworden obwohl ich die Farbe schon länger als 10 min dringelassen habe.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ingrid F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Natalie T.
febrero 19, 2020
Disappointed
PUBLICADO POR:
Natalie T.
febrero 19, 2020
Too drying, fading quickly with each wash. Kudos on being cruelty free though!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Natalie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Donna S.
febrero 19, 2020
Darker color than I had
PUBLICADO POR:
Donna S.
febrero 19, 2020
Color was too dark. I had asked for a lighter color and the developer was only a 20. Needed a 40. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Daniele C.
febrero 18, 2020
Wrong color
PUBLICADO POR:
Daniele C.
febrero 18, 2020
I'm absolutely fuming, I ordered a dark blond ash but when I was done with the coloring, my hair look like a dark strawberry blond border line red, NOT ASH!! I will never order from this company ever again. I should have read the reviews before ordering, so many bad reviews!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Daniele - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cady M.
febrero 18, 2020
Not sure if it was user error or not
PUBLICADO POR:
Cady M.
febrero 18, 2020
I bought this to cover my roots by myself. I was worried about overlapping especially in the back where I can't see so I don't think I used enough or maybe didn't leave it on long enough because the color did not match my previous color (this was my 3rd color set and the same formula as the previous one) and still looked like I had darker roots. I'm hoping the highlight kit will fix this and if not, I'll probably go to a salon to get it fixed.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Cady - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Theresa A.
febrero 18, 2020
3rd time wasn't a charm
PUBLICADO POR:
Theresa A.
febrero 18, 2020
I continue to have issues with the color formula. Although I followed the directions precisely, my hair feels dried out and looks over processed. eSolon color isn't for me.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Theresa - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
May G.
febrero 18, 2020
not happy
PUBLICADO POR:
May G.
febrero 18, 2020
was so exited to use this product had high hopes.But my hair was just blk not nlue/black i asked for...
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
May - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Craig k
febrero 18, 2020
Didnt get correct color and customer service was not good
PUBLICADO POR:
Craig k
febrero 18, 2020
I Tried to reach customer service by sending multiple messages since they give you that choice or a phone #. Sending a message is more convenient for me and I did not hear back in timely manner. I ended up calling since that was also listed as a way to contact them.I was told my color shipped. I told them it was wrong and was told by 2 different reps I REALLY SHOULD HAVE CALLED INSTEAD OF SENDING MESSAGES. (I sent 3 different messages) Then Esalon should take away the CONTACT info choice of sending a message if that wont get help or answere questions. Very disappointed in the color not being what I wanted but it could have been solved befor it was shipped if someone got back to me. I would have continued buying from esalon but to have 2 reps say I should have called was like saying it was my fault. They did Tell me to write return to sender on the box and put the package in mail and I will be refunded. The product,when done right is great but the customer service wont keep me coming back.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Craig - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alexandra B.
febrero 17, 2020
Couleur différente
PUBLICADO POR:
Alexandra B.
febrero 17, 2020
j'ai commandé blond foncé cendré, malheureusement je me retrouve blonde vénitienne avec de fort reflets roux dorés, ce que je voulais éviter... de plus, beaucoup de mes cheveux blancs n'ont pas été colorés. Habituée des colorations (en salon ou à domicile), je suis extrêmement déçue car je ne pense pas que la coloration va se patiner au point de devenir blond foncé cendré.
A éviter donc...
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alexandra B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Bridget R.
febrero 17, 2020
Not covering grey
PUBLICADO POR:
Bridget R.
febrero 17, 2020
I love the color, but Immediately after rinsing I can see greys. I’ve tried saving and reapplying more color to those spots, I’ve also left the color on longer than recommended in those areas...it just isn’t coloring my greys, which is the only reason that I color my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bridget - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Doris P.
febrero 17, 2020
Falsche Farbe
PUBLICADO POR:
Doris P.
febrero 17, 2020
Farbe war wie meine vorherige Haarfarbe und dazu noch viel dunkler. War sehr enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Doris P. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Annie L.
febrero 17, 2020
pas satisfaite
PUBLICADO POR:
Annie L.
febrero 17, 2020
je ne suis pas contente du tous .je voulais une couleur bien rouge ,avec du pep s et je me retrouve avec une couleur très fade . je pensais avoir a faire a de vrai coloriste mais il n en ai rien .
vraiment déçu . je n ai plus qu a refaire une autre couleur car là je ne suis vraiment pas moi .
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annie L. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire
PUBLICADO POR:
dorothy S.
febrero 16, 2020
Dark
PUBLICADO POR:
dorothy S.
febrero 16, 2020
I do not like the color. It is way too dark. Does not even look brown.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathy L.
febrero 16, 2020
Did not like!
PUBLICADO POR:
Kathy L.
febrero 16, 2020
I ordered dark red mahogany for my hair, came out black with no red tones! Now I have to strip my hair color, thanks to eSalon! It also made my head very very very dry!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maram Z.
febrero 16, 2020
Not bad but not great either
PUBLICADO POR:
Maram Z.
febrero 16, 2020
The colour came out darker and brassier than I would have liked, I will give it another try but I will abandon it if it doesn’t work this time
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maram - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine C.
febrero 16, 2020
Ugh
PUBLICADO POR:
Christine C.
febrero 16, 2020
Pretty color like alit but my hair in middle so dark and my roots and ends are so bright. I love color on ends and top but my other hair looks black. I followed a instructions. Exactly. Even in shower. So upset. Can't wear hair down now. So disappointed and embarrassed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christiane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cari D.
febrero 16, 2020
Color
PUBLICADO POR:
Cari D.
febrero 16, 2020
This is a good product but I like to change things up every once in while.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cari - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about wanting to change things up. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angelia B.
febrero 16, 2020
Does not cover grey hair
PUBLICADO POR:
Angelia B.
febrero 16, 2020
I have tried your product twice now and both times I still had grey hair that was not fully colored.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angelia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Annette M.
febrero 15, 2020
Grays came back after 1 week
PUBLICADO POR:
Annette M.
febrero 15, 2020
Not happy with the results at all. I can get a better root fix with Clairol root touch up.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Anette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Courtney H.
febrero 15, 2020
Fast fade
PUBLICADO POR:
Courtney H.
febrero 15, 2020
Loved how simple and easy this process was. The color turned out great.. but faded super quickly! :/
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janaya K.
febrero 15, 2020
Minimum gray coverage
PUBLICADO POR:
Janaya K.
febrero 15, 2020
Minimum coverage of gray.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Janaya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
johanna P.
febrero 14, 2020
Coloration qui ne fonctionne pas!
PUBLICADO POR:
johanna P.
febrero 14, 2020
La coloration n a pas pris! Très déçue de mon achat. J avais les cheveux chatain clair rouge irisé. J ai envoyé une photo. L coloration personnalisé pour avoir un chatain clair cendré n a pas du tout fonctionné! J ai toujours les cheveux rouge irisé!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
johanna P. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous avons envoyé les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Lucy W.
febrero 14, 2020
Did the opposite of what I wanted
PUBLICADO POR:
Lucy W.
febrero 14, 2020
I request was for a light blonde that would cover greys and eliminate the red tones from my hair.
This gave my hair an overall darker tone, and I’m now actually a red head...the greys are not covered at all, in fact, because my hair is now darker they stand out even more. Cancelling my account. Really disappointed. Would give zero stars if possible. Sticking to my £5 Superdrug lightest ash blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maie
febrero 14, 2020
Balayage
PUBLICADO POR:
Maie
febrero 14, 2020
I did my color that I love today followed by the balayage for the first time.
I like the effect it’s subtle but gives light to the hair. But the elastics that are included in the kit are not practical at all especially if you have very long hair. It’s difficult to take them out when you are done with a section and have to put your hair down and when your hands are not quit clean and full product to lighten your hair. Please go back to including hair clips.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Maie - We're truly sorry that our Color Kit did not provide the easiest tools for coloring your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angel J.
febrero 14, 2020
Disgusted
PUBLICADO POR:
Angel J.
febrero 14, 2020
I am completely mortified by the color!! You sent a new color to correct your first faux pas, and made it worse. I specifically asked for NO red, NOR red, NO RED!!! And, my hair is orange!!! Wtf is wrong with you people! I am putting a review on every social media!!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Angel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Dawn Q.
febrero 14, 2020
did not work
PUBLICADO POR:
Dawn Q.
febrero 14, 2020
I had a consultation and explained what I was looking to do, but the color sent to me did not fix my problems.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Dawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pauline L.
febrero 14, 2020
Mitigé
PUBLICADO POR:
Pauline L.
febrero 14, 2020
Ma couleur était magique! Mais malheureusement elle part déjà ! Terriblement déçue! A peine 15 jours que je l’ai... et après le second shampoing je voyais déjà quelques reflet Bordeau de mon ancienne couleur qui me plaisait... mais la ce n’est plus quelques reflets! Et pourtant j'ai acheté pour l’entretenir un shampooing exprès !!!! Que de déception !!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pauline L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Annalena P.
febrero 14, 2020
Farbe leider nicht ausreichend
PUBLICADO POR:
Annalena P.
febrero 14, 2020
Mir wurde die Farbe zugesandt, da ich es versäumt hatte, abzubestellen. Diesmal sollte es für den Ansatz sein. Deswegen erhielt ich für 26,-€!!! nur eine Flasche mit der Farbmischung. Für den Ansatz war es zu viel und für die Länge zu wenig Farbe. (Meine Farbe war inzwischen völlig rausgewaschen). Somit habe ich jetzt ein schlechtes Färbeergebnis. Schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Annalena P. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
chris R.
febrero 13, 2020
colour was completely off
PUBLICADO POR:
chris R.
febrero 13, 2020
I ordered this and was excited to try it out. Answered all the questions, sent in a photo of my hair style/colour. It took a while to arrive and I finally tried it out. Immediately as it reacted on my hair I could tell it was way too dark. I washed it out after 15mins (reco time was 30) to avoid it getting too dark. The colour is so wrong. It's dark brown, almost black and I had requested a warm med brown. Also, the fumes almost made me pass out. I will never use this again or trust ordering it online. The drugstore brand I have used in past is way better without the hassle and cost of this product. Super disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wanda F.
febrero 13, 2020
Help
PUBLICADO POR:
Wanda F.
febrero 13, 2020
I’m still not pleased with the overall color. It still has a lot of red. I’m trying to achieve a golden blonde which I know is hard. It’s a pretty color with beautiful gold tones, but still too much red.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wanda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alina P.
febrero 13, 2020
not the desired color
PUBLICADO POR:
Alina P.
febrero 13, 2020
While the product itself is good and easy to use i isn’t reach the desired color. Instead of being Auburn it just looks black
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia Y.
febrero 13, 2020
Product received in open
PUBLICADO POR:
Patricia Y.
febrero 13, 2020
My product received in an open box (seal was damaged) product could be seen. If there's an outer box to pack with the product that will be better.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients’ say. I will most definitely pass your suggestion along! Keep an eye on your inbox for more details.
PUBLICADO POR:
Marsi W.
febrero 12, 2020
Too dark
PUBLICADO POR:
Marsi W.
febrero 12, 2020
😔 it turned out too dark. Not sure if the next color could make it lighter. Guess it's just cos of my natural hair color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marsi- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
sarah A.
febrero 12, 2020
not the colour I wanted for the price it cost
PUBLICADO POR:
sarah A.
febrero 12, 2020
I was looking for red colour, even spoke with a consultant on the phone and was assured this time it would be the fire red colour. it wasnt even close. I looked like a carrot. the price was to high for what you get. I went back to my hair stylist for a couple bucks more
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jess M.
febrero 12, 2020
Color not as expected.
PUBLICADO POR:
Jess M.
febrero 12, 2020
Color was off. Did not come out chocolate brown as expected.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jess- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jajuanna I.
febrero 12, 2020
No change
PUBLICADO POR:
Jajuanna I.
febrero 12, 2020
Color smell was very strong
Didn’t change my hair color
Didn’t cover the grey
Was told I get refund if not 100% happy so how do I go about it??
But I did love the personal touch and the shipping box was neat cute and organized.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jajuanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gail E.
febrero 12, 2020
Great initial coverage but second time it didn’t cover the grays.
PUBLICADO POR:
Gail E.
febrero 12, 2020
I was really pleased with the initial coverage. I chose a mahogany and it really covered my gray roots and highlights evenly.
But, the second order did not cover my gray roots well at all. I’ll be leaning heavily on my camp spray until I process again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Gail - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anisha M.
febrero 12, 2020
Different
PUBLICADO POR:
Anisha M.
febrero 12, 2020
It was different this time. Not all my grays got colored. The mix seemed thinner some how. It didn't stay on my hair like the previous months did.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Anisha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Angela G.
febrero 12, 2020
My hair is ORANGE!!!
PUBLICADO POR:
Angela G.
febrero 12, 2020
My natural hair at the root is medium / dark blonde. I ordered the medium blonde color kit. I watched all the videos and followed the directions to the T. How did this happen?
I'm seriously regretting this decision to color at home with this product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lori M.
febrero 11, 2020
It’s ok
PUBLICADO POR:
Lori M.
febrero 11, 2020
Bottom of my hair is perfect but my roots are too light w a tinge of red, which I do not like.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Larry T.
febrero 11, 2020
Allergic to product
PUBLICADO POR:
Larry T.
febrero 11, 2020
As per instructions, I tested the product on a small patch of skin. After 6 hours I had an allergic reaction.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Larry- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Bridget F.
febrero 11, 2020
Nothing at all special
PUBLICADO POR:
Bridget F.
febrero 11, 2020
Didn't do much for me. Left me with a drab, mousy color. Will be cancelling.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bridget- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Debbie C.
febrero 11, 2020
Doesn’t cover the grey on the sides of my hair. Color is good
PUBLICADO POR:
Debbie C.
febrero 11, 2020
Need better gray coverage.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Debbie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Deborah F.
febrero 10, 2020
It’s fine but
PUBLICADO POR:
Deborah F.
febrero 10, 2020
It came out I little too dark might have needed a lighter color
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Deborah - We apologize that your hair color wasn’t quite what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
emma M.
febrero 10, 2020
My hair is too dark!
PUBLICADO POR:
emma M.
febrero 10, 2020
The colour i ended up with is too dark. I wanted a copper brown shade and have ended up with a mahogany brown colour. Too dark and too red - rather disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emma - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Holly H.
febrero 10, 2020
Need more grey coverage
PUBLICADO POR:
Holly H.
febrero 10, 2020
The color is nice but it needs to offer more grey coverage. I thought since I answered yes to greys in my profile questionnaire the formula customized for me would have offered grey coverage, but it did not.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Holly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ronni A.
febrero 10, 2020
Nope
PUBLICADO POR:
Ronni A.
febrero 10, 2020
Not the color I wanted
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ronni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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