Awful company. Nice try. Custom ordered and consulted for a light brown. My hair is black. Now getting it corrected.
Save your money for a professional. No different than the box at the drug store!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alison A
marzo 13, 2020
Concerned about packaging
PUBLICADO POR:
Alison A
marzo 13, 2020
I like the results I get with this colour set, however is there a way you can reduce the amount of packaging used ??? especially the plastic, and 'plastic-feel paper instructions that I'm not sure I can recycle. I'm trying so hard to reduce the waste and need to make tough decision about the products I buy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marisela G.
marzo 13, 2020
Stubborn Grey
PUBLICADO POR:
Marisela G.
marzo 13, 2020
I’ve had my color change to adjust to cover my grey. Last order color was changed to darkest but unfortunately it did not cover well. Perhaps I will go with other color or discontinue using their products.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marisela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rhonda D.
marzo 13, 2020
Hair color
PUBLICADO POR:
Rhonda D.
marzo 13, 2020
It looks great until a wash it a few times then my gray starts to show threw around my face and in my part. I guess it’s just hard to cover gray...
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heather N.
marzo 13, 2020
Not impressed
PUBLICADO POR:
Heather N.
marzo 13, 2020
Although I like the personalized service the product left my hair super dry and frizzy and after a week with permanent color my grays are starting to show through.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
danielle T.
marzo 13, 2020
terrible.
PUBLICADO POR:
danielle T.
marzo 13, 2020
My gloves had half the thumb cut off when I opened it. The hair color didn't cover my roots or the red my hair was before using this product. Terribly unsatisfied and I won't be using again.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Danielle - Thank you for your feedback. We apologize for the disappointing experience you had with us. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
catherine M.
marzo 13, 2020
Didn't cover grey
PUBLICADO POR:
catherine M.
marzo 13, 2020
Want to cancel my account
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Catherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Vonzelle B.
marzo 13, 2020
Cancellation not honored
PUBLICADO POR:
Vonzelle B.
marzo 13, 2020
I was told that I can cancel at any time. I cancelled after the first order and this company continued to bill my credit card.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Vonzelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachael M.
marzo 12, 2020
Not for me
PUBLICADO POR:
Rachael M.
marzo 12, 2020
Strong smell that breaks my hair. I dont want to use again
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rachael- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pamela K.
marzo 12, 2020
Hair turned BLACK
PUBLICADO POR:
Pamela K.
marzo 12, 2020
CANCEL TERRIBLE EXPERIENCE
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Pamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Carolin B.
marzo 12, 2020
Ich habe mir mehr erhofft
PUBLICADO POR:
Carolin B.
marzo 12, 2020
Die Anweisungen waren verständlich. Das Ergebnis war leider nicht so wie erhofft - es hat sich wenig verändert.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Carolin B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Stacey S.
marzo 12, 2020
Too light, gray coverage?
PUBLICADO POR:
Stacey S.
marzo 12, 2020
Color was waay too light and left me with a salt and pepper look on my roots... Very displeased... Again
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Stacey - We’re so sorry to hear that you were disappointed by the results of your color application, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to crafting your custom color!
PUBLICADO POR:
Mariah S.
marzo 12, 2020
Color
PUBLICADO POR:
Mariah S.
marzo 12, 2020
Didn't even change my hair color
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mariah- Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alyssa S.
marzo 12, 2020
Did not get the tone intended
PUBLICADO POR:
Alyssa S.
marzo 12, 2020
I asked for a more vibrant wine/burgundy color... my hair is just brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alyssa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Audrey P.
marzo 12, 2020
Pas satisfaite
PUBLICADO POR:
Audrey P.
marzo 12, 2020
Jolie couleur mais ne fonctionne absolument pas sur les cheveux blancs
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Audrey - Merci d’avoir pris le temps de partager votre expérience avec nous ; nous serions heureux d’ajuster votre coloration sur-mesure pour améliorer la couverture des cheveux blancs. Notre garantie eSalon Coloration heureuse est primordiale pour nous. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Diane P.
marzo 12, 2020
It covered the grey
PUBLICADO POR:
Diane P.
marzo 12, 2020
I would have preferred a little darker color since it lightens so much after just a few washes
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Linda N.
marzo 12, 2020
I NEVER received product
PUBLICADO POR:
Linda N.
marzo 12, 2020
I did not order
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dauna H.
marzo 12, 2020
strike three
PUBLICADO POR:
Dauna H.
marzo 12, 2020
gave them three tries to get it right and cover my gray and that never happened.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dauna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sylvia K
marzo 12, 2020
My review of my first color
PUBLICADO POR:
Sylvia K
marzo 12, 2020
I like the way it turned out but still really not what I was looking for , I wanted more violet or deep purple color and got the same result of my precious colors purchased from the department stores.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sylvia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen Y.
marzo 11, 2020
Mixed review
PUBLICADO POR:
Karen Y.
marzo 11, 2020
I am happy with the color, but after 2 uses, the ends of my hair are noticeably more dry and damaged than they were with the product I used previously.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Karen- We're truly sorry that our made for you custom color did not leave your hair feeling the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jasmina F.
marzo 11, 2020
Schattierungen der alten Farbe vorhanden
PUBLICADO POR:
Jasmina F.
marzo 11, 2020
Farbe ist nicht gleichmäßig deckend 🤔video nur auf englisch schade
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jasmina F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Audrey G.
marzo 11, 2020
tres decue!!!
PUBLICADO POR:
Audrey G.
marzo 11, 2020
ca n a fait que foncer ma couleur aucun reflet violet je vous laisse une deuxieme chance je voudrai un rouge flamboyant comment faire car j ai vu que vous m avez debitee donc je vais recevoir une couleur dont je ne me servirait pas;;;
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Audrey - Merci de nous avoir contactés. Si vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Notre garantie Coloration heureuse est primordiale pour nous et nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous vous avons envoyé un email pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci !
PUBLICADO POR:
Sarah S.
marzo 11, 2020
too orange
PUBLICADO POR:
Sarah S.
marzo 11, 2020
REally do not like red undertones, and this pulled a lot of red. I would like to get a more ash color and less red.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jolanta K.
marzo 10, 2020
No grays coverage
PUBLICADO POR:
Jolanta K.
marzo 10, 2020
Beautiful natural colour but unfortunately zero grays coverage
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jolanta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pia G.
marzo 10, 2020
Keine Grauhaardeckung
PUBLICADO POR:
Pia G.
marzo 10, 2020
Bin leider nicht überzeugt . Ich bitte um Gutschrift der Bestellung vom 3.3.2020 war das 2. mal. Wieder nicht überzeugt danke Lg Pia Gutsmüthl
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Pia G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Grauhaardeckungserwartungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Nancy L.
marzo 10, 2020
Did not use
PUBLICADO POR:
Nancy L.
marzo 10, 2020
When I ordered your product I specifically asked to lighten my hair color. There was never any mention that your hair color kits do Not lighten hair. I therefore did not even try my kit so I cannot give a fair review. I do like the gold hair tint rinse.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nancy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Bahara S.
marzo 9, 2020
Color faded
PUBLICADO POR:
Bahara S.
marzo 9, 2020
My roots are lighter than the rest my hair after coloring, what should I do?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bahara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Liz W.
marzo 9, 2020
Hair dye,
PUBLICADO POR:
Liz W.
marzo 9, 2020
I loved the colour and had lots of compliments. Unfortunately it is more like a wash in wash out dye. After 2 nd wash & condition the roots started to fade, it went from warm brown to orange undertones. After 3rd wash it was more obvious that the roots were showing through. Three & half weeks after using this hair dye I need to buy another product to cover up the roots.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
LIz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura C.
marzo 9, 2020
Not worth the discomfort
PUBLICADO POR:
Laura C.
marzo 9, 2020
The color and coverage is actually great. Covered grays nicely. The 2 star rating is based on the application process. The chemical/ammonia was so strong, the entire application process was so uncomfortable and gave me a terrible headache. My scalp now feels tight and itchy. This product just simply isn’t for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bonnie M.
marzo 9, 2020
terrible smell and the color was not at all what I asked for
PUBLICADO POR:
Bonnie M.
marzo 9, 2020
wont try again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonnie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine F.
marzo 9, 2020
Recommendations were not taken
PUBLICADO POR:
Christine F.
marzo 9, 2020
I had added specific additional comments to my order that my hair dresser gave me. Because I had relocated and have not found a hair dresser yet, I decided to try eSalon vs. Sally products due to the quality. But I would of hoped that the colorist would of taken the color recommendations from my hair dresser that I indicated I used based of the color and highlights he gave me. Level 6 natural or ash 20 Vol peroxide.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angie
marzo 9, 2020
Medium brown to Chopper golden
PUBLICADO POR:
Angie
marzo 9, 2020
Well it didn't dye my hair the color I order it's still the same medium brown
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Angie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ivette A.
marzo 9, 2020
Color too dark
PUBLICADO POR:
Ivette A.
marzo 9, 2020
Gray coverage was excellent. Base color is too dark.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ivette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
manar A.
marzo 9, 2020
DONT PURCHASE
PUBLICADO POR:
manar A.
marzo 9, 2020
this is unbelievable, I was so excited to try this instead of just buying regular box dye since i loved that they make it so easy. Unfortunately, i was extremely disappointing, i have virgin hair and this was the first time dying my hair, so I was really excited. My hair is natural and extremely healthy so there's no reason as to why this shouldn't go smoothly. i followed all the instruction very carefully, never skipped anything and fully saturated my hair, and left it on for the recommended times. after removing it i was extremely disappointed my hair didnt change . a single shade. I know i ordered a natural colour that's closed to my hair color but when i mean nothing changed my hair color was exactly the same besides a small tone of light brown that barely even noticeable. besides leaving my natural hair dry this did absolutely nothing and im extremely frustrated i wasted my money.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Manar - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lorena R.
marzo 9, 2020
Hair color
PUBLICADO POR:
Lorena R.
marzo 9, 2020
Hair didn’t last one werk
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lorena - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
kathy M.
marzo 8, 2020
Did absolutely nothing to my color.
PUBLICADO POR:
kathy M.
marzo 8, 2020
I'm very disappointed with this hair color kit. It barely put color on my gray hair. I am still gray with touches of dirty blonde here and there. I don't think I would order from you or recommend you to anyone. I don't understand how this could happen. I could get better coverage from a cheap box kit at the drug store.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katharina G.
marzo 8, 2020
Leider kein Ergebnis
PUBLICADO POR:
Katharina G.
marzo 8, 2020
Leider hat sich an meiner Haarfarbe nicht verändert. Es sollte heller werden, aber es ist einfach nichts passiert. Außerdem hat die Farbe ziemlich gestunken und extrem in den Augen gebrannt. Ich hatte Tränen in den Augen. Schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katharina G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Ana A.
marzo 8, 2020
Didn’t work for me
PUBLICADO POR:
Ana A.
marzo 8, 2020
I really wanted this color to work but it fell way short of expectations . Did not cover my grey hair at all. It looked like I had not colored at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
SERGE B.
marzo 8, 2020
Odeur très forte
PUBLICADO POR:
SERGE B.
marzo 8, 2020
Heureusement que j'ai une fenêtre dans ma salle de bain parce que l'odeur d’ammoniaque est extrêmement forte et j'ai dû parfois fermer les yeux tellement l'odeur me piquait. De plus quand on rajoute de l'eau dans le flacon en fin de processus le mélange eau produit ne se fait pas bien.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sylvie M. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires.
Nous sommes désolés d’apprendre que vous n’êtes pas totalement satisfaite de votre expérience avec votre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider !
PUBLICADO POR:
Rhonda G.
marzo 8, 2020
My hair is Red!!!
PUBLICADO POR:
Rhonda G.
marzo 8, 2020
I wanted ash blonde and followed the instructions Exactly and my hair is Red!! Please cancel any further orders!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rhonda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
gisele G.
marzo 7, 2020
un peu juste la quantite pour des cheveux longs et j'aimerais un peu plus clair
PUBLICADO POR:
gisele G.
marzo 7, 2020
un peu juste la quantite sur des cheveux longs et j'aimerais un peu plus clair merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gisele G. - Nous sommes vraiment désolés d'apprendre que vous n'êtes pas totalement satisfaite de votre coloration. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Melissa B.
marzo 7, 2020
Way too dark
PUBLICADO POR:
Melissa B.
marzo 7, 2020
Everything about the color and description of my blend lead me to believe this would be an auburn or even straight up medium red-toned blend. Wrong. On my head it ended up being almost dark burgundy, even after washing. It's not a bad color, and the process was as easy as any other home dye kit I'd used, but it's not the result I expected, and certainly not what I wanted. I'm almost worried I'm going to have to bleach this out or go through two or three dye cycles of something else to get back just to where I was before I used this color. Very bummed.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kate T.
marzo 7, 2020
Too dark, not what I was looking for.
PUBLICADO POR:
Kate T.
marzo 7, 2020
This color, while pretty, is way too dark and it doesn't have a purple hue to it at all. It just looks like I have dark brown hair with a red undertone. In certain light it looks like a dark Auburn. Not what I wanted, and I was pretty sad when I saw the results. I will say that my hair feels great, doesn't feel damaged at all so that's nice.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandy J.
marzo 7, 2020
Not happy
PUBLICADO POR:
Sandy J.
marzo 7, 2020
After taking a break I decided to give it a try hoping the formula would change . It has not . After following each step the end result was the same , my hair felt sticky , as if I was washing my hair with honey . I just couldn’t get it to come clean ! After washing 5 times there was a sticky residue . Please cancel .
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sandy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Angie G.
marzo 7, 2020
wrong color for me :(
PUBLICADO POR:
Angie G.
marzo 7, 2020
I was trying to find a color that wouldn't show red. it did ! I wanted to stay with my lighter color not go darker. My hair now looks brownish red. Not happy
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Rachel W.
marzo 7, 2020
Poor coverage
PUBLICADO POR:
Rachel W.
marzo 7, 2020
I just colored my hair and still have gray hair. I followed the directions step by step, yet as soon as I finished washing my hair, gray hair was seen. I hate that I wasted money coloring my hair and it still didn’t cover up my gray hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Hannah-Louise A.
marzo 7, 2020
Poor result
PUBLICADO POR:
Hannah-Louise A.
marzo 7, 2020
The application was incredibly laborious for a poor result. Colour looks incredibly unnatural and brassy in daylight. The root and tip application that was suggested has left me with barely any colour on my ends, and uneven colour. Despite following the instructions to the t and applying with a brush for even coverage. I also question how the dye differs from your standard box dye. The formula smells and looked exactly like what you’d pick up from the supermarket.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hannah-Louise - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Martha V.
marzo 6, 2020
Grey
PUBLICADO POR:
Martha V.
marzo 6, 2020
I carefully used as directed and within a week the grey is slowly resurfacing.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Martha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda H.
marzo 6, 2020
Review
PUBLICADO POR:
Amanda H.
marzo 6, 2020
I like the color, but it’s fading at the roots where my gray is very fast. After two washes it is noticable.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Claire L.
marzo 6, 2020
Nul
PUBLICADO POR:
Claire L.
marzo 6, 2020
Pas du tout ce que j’ai demandé
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Claire - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Janelle B.
marzo 6, 2020
Horrible customer service
PUBLICADO POR:
Janelle B.
marzo 6, 2020
I canceled my plan back in october. They charged me in january and in march for 27 each. They apologized for the inconvenience but made me pay for their shipping that I didn't even order. The girl was rude talking over me saying "sorry there is nothing I can do for you" after I asked her multiple times to refund my money. Finally after raising my voice my money will be refunded in 3 days but still have to pay for the shipping. Btw the color doesn't last long and I'm about to change my banking because this is highly illegal. Disgusted.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Janelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer B.
marzo 6, 2020
Made my hair orange
PUBLICADO POR:
Jennifer B.
marzo 6, 2020
Great customer service and they sent a new kit ASAP but the second one made my hair even more orange and I ended up going to a salon and paying a lot to have it somewhat fixed
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Etta P.
marzo 6, 2020
Very disappointed
PUBLICADO POR:
Etta P.
marzo 6, 2020
Very messy, you have two bottles of color, one for the roots and one for the ends. Hard to rinse out, left my hair feeling sticky even after 4 rinses. Now my hair is brittle and breaking. Wouldn’t recommend this product. On the plus side it comes in a nice box.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Etta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joni S.
marzo 5, 2020
Fading
PUBLICADO POR:
Joni S.
marzo 5, 2020
I know it's normal for color to fade. However, I'm not really happy with the extreme fading for my all over color. I'm concerned that when I redo my roots, that my root area there is going to be an extreme color difference, between my all over color, with fresh root color?? I'm hesitate to receiving my next delivery.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Joni - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Julie C.
marzo 5, 2020
Darker than previous orders
PUBLICADO POR:
Julie C.
marzo 5, 2020
I’ve just these guys 3 times. It looks like the colour has got darker every time.
Have now cancelled the order automatic generating and will start again as I have gone from blonde to brunette.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia L.
marzo 5, 2020
color
PUBLICADO POR:
Cynthia L.
marzo 5, 2020
The color you sent me this time is rotten. I reorder the same as the last time on June 18th 2019 order # 2810315. I'm not sure that I will order again cause now I have to go get my hair redone. CL 03 20vol medium blonde copper
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy- We’re so sorry to hear that you were disappointed by the results of your color application. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jennifer M.
marzo 5, 2020
Horrible
PUBLICADO POR:
Jennifer M.
marzo 5, 2020
The color was much darker than I had requested. Even though it was darker it still did not cover the grey. I would not recommend at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Patricia C.
marzo 5, 2020
Wish it would last
PUBLICADO POR:
Patricia C.
marzo 5, 2020
Love the color, easy to apply but the color is not covering they gray for more than a few days
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie M.
marzo 5, 2020
Pretty bad
PUBLICADO POR:
Katie M.
marzo 5, 2020
4 tries and 4 results that are far off the mark. First three kits (color to take warm blonde into copper) just sent toner, which did not color the hair. 4th attempt was darker red which I had hoped would be easier to deliver on. I now have crayon red roots and hair that looks like I washed it with koolaid. Red in general is difficult, so brown and blonde haired people, this may work perfectly for you, but gingers, this is a no go
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michele M.
marzo 4, 2020
Nice color
PUBLICADO POR:
Michele M.
marzo 4, 2020
It was great color and coverage at first but hasn’t seem to stay on the grays. Very disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danielle N.
marzo 4, 2020
Didn’t last
PUBLICADO POR:
Danielle N.
marzo 4, 2020
While the color was beautiful and my hair was so soft and smelled great, the color wore off in 2 1/2 weeks. My roots came right through. Even the color shampoo didn’t help. For the money I could just stick with the store purchase for half the price.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Danielle - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Inger Liv Midgaard O.
marzo 4, 2020
Hair breakage
PUBLICADO POR:
Inger Liv Midgaard O.
marzo 4, 2020
Not good for fine Nordic hair.
I've colored my hair about 3-4 times with this product and my hair has gotten thinner and very brittle from using this hair color - also the natural waves in my hair is almost obsolete. Severe damage to hair, lot of breakage and it is also less elastic than usual.
Will take long before the damage is repaired and my hair is back to normal length and fullness. Really sad outcome - had some hopes for this product but it is way too harsh for my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Inger - We’re so sorry to hear that you were disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela H.
marzo 4, 2020
Still Dark
PUBLICADO POR:
Pamela H.
marzo 4, 2020
I've never dyed my hair before so I did a strand test from a video I saw on youtube from esalon. I followed the instructions and my hair is still as dark as it was before.
My hair is a dark brown and I wanted to dye it to ash pearl.
I only rate this a two because my hair did feel a lot softer, but I am disappointed in the coloring.
Also I didnt get a product safety and usage pamphlet.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pamela - We truly appreciate your feedback. In reviewing your profile, it looks like you've already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah Z.
marzo 3, 2020
colour came out wrong
PUBLICADO POR:
Hannah Z.
marzo 3, 2020
I followed all the instructions and my hair was not as you promised.
I have taken a before and after photo. All my brown that I spent ages (high salon costs of bleaching and recolouring) to get right is gone and a very unbecoming red has emerged after using your colour. I did not want red but dark brown.
I send a picture of my colour and wanted my roots to be blended into the new colour. Now my roots are jetblack and the rest is red. I wont buy from you again unless you fix this.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cate H.
marzo 3, 2020
Disappointing
PUBLICADO POR:
Cate H.
marzo 3, 2020
I received my color kit as expected. It’s just a box that mostly contains all the stuff every dye kit contains with one nice exception: there is a little tube of stuff you can put along your hairline to prevent dye stains. It worked very well.
I read all the instructions carefully before I began and followed them all without exception but my color turned out badly. I chose an auburn color that wasn’t far from what I had already; it just needed to be refreshed and my grays covered. What I got was a vaguely orange color that didn’t even cover all the gray. My hair feels dry and looks dull. I won’t use the service again.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Cate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Baljit J.
marzo 3, 2020
Definitely won’t order again
PUBLICADO POR:
Baljit J.
marzo 3, 2020
I was very specific about my hair colour the greys and what I was looking for. Instead they delved into every detail of my hair and ended up sending me a jet black which I was adamant I did not want. As a result of their specialists not listening I will never reorder again or use Esalon. I was very excited and was telling my friends and family about this prior to receiving the product but have told them to stick yo box dyes at least u know what you’re getting.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Baljit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bidisha S.
marzo 3, 2020
Ammonia smell
PUBLICADO POR:
Bidisha S.
marzo 3, 2020
Although I really liked the color, the strong ammonia smell made me really sick. My eyes were watering thr whole time. I wish the colors were ammonia free.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Bidisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristine N.
marzo 3, 2020
Bad colour
PUBLICADO POR:
Kristine N.
marzo 3, 2020
My roots are soooooooo much lighter than the rest of my hair. Following the instructions my roots went super light, there were still greys that werent covered. Even after sending pictures before my custom colour was formulated, the roots were all wrong.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melina V.
marzo 2, 2020
Color not right and washed out
PUBLICADO POR:
Melina V.
marzo 2, 2020
After one wash the color completely came out. Never again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Melina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Simone O.
marzo 2, 2020
did nothing to color my greys
PUBLICADO POR:
Simone O.
marzo 2, 2020
It was a completely useless in covering my grey hairs. I have been coloring my hair for 20+ years so I know what I'm doing. I left it on for 40 minutes and it maybe tinged the roots 5%.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Simone - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Margarita L.
marzo 2, 2020
Erste Erfahrung
PUBLICADO POR:
Margarita L.
marzo 2, 2020
Zu viel Ammoniak, zu viel Dunkelblond (braun auf Diagramme) , die Haarfarbe ist jetzt nicht kräftig und nicht schick und mehr braun, als rot.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Margarita L. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
raymonde B.
marzo 2, 2020
j'aime pas trop clair
PUBLICADO POR:
raymonde B.
marzo 2, 2020
je recommanderez pas elle est pas bien trop clair j'ai un teint très clair alors la sa fait ressentir que je suis encore plus blanche
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Raymonde - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Carola W.
marzo 2, 2020
Stinkt und brennt beim Auftragen.
PUBLICADO POR:
Carola W.
marzo 2, 2020
Ich habe langes, lockiges Haar und von eSalon eine zweite Flasche Haarfarbe für die Längen im Paket vorgefunden.
Meine Erfahrungen:
1.) Das Mittel stinkt beim Auftragen extrem nach Wasserstoff Peroxyd. Ich bekam Atembeschwerden davon. Nirgendwo findet sich eine Beschreibung der Inhaltsstoffe.
2.) Man schickte mir für den Ansatz eine andere Farbe als für die Längen. Trotz exakter Anwendung und Zeiteinhaltung hatte ich braune Ansätze und rote Längen. Das mag schick sein, doch von mir ganz sicher so nicht gewollt.
3.) Die Menge der einzelnen Färbemittel ist viel zu viel. Die Hälfte geht davon in den Ausguss. Ich rief an und die freundliche Dame sagte mir, dass die Mengen vorgegeben und nicht veränderbar seien.
4.) Ich habe das Abo abbestellt und mein Geld zurückbekommen, doch empfehlenswert ist diese Form der Haarfarbe nicht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carola W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Mia W.
marzo 2, 2020
What happened to your product?
PUBLICADO POR:
Mia W.
marzo 2, 2020
I had ordered the hair color several times over the past few years, and I had always been pleased. In fact, I even received compliments on the color itself. After trying a few other products, I came back again to eSalon. What a disappointment! Although the color is still very nice, the product now leaves a terrible sticky residue on my hair. After the first shipment, I thought I had neglected to rinse thoroughly. However, this time I made certain to rinse well. I had to wash my hair 4 times to get the residue out of my hair. YUCK!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Mia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Joyce R.
marzo 2, 2020
Color doesn’t seem to be holding
PUBLICADO POR:
Joyce R.
marzo 2, 2020
I dyed my hair 2 weeks ago and my grey coming through under my bangs and side of the face.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Joyce - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Joy C.
marzo 1, 2020
Deceptive and Poor Customer Service
PUBLICADO POR:
Joy C.
marzo 1, 2020
I was shopping on the site of what looked to be a competitor and was switched to esalon. I purchased hair dye without knowing that I had been switched to esalon. I received the product, but I am not comfortable using it, after reading the terrible reviews, especially about wax that is difficult to remove. Esalon now expects me to pay shipping to return the unused product. Also, I never requested to be set up for auto ship, but in placing a complaint, I found that I was set to receive a shipment each month. SCAM!!!!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Joy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you were disappointed by the results of our Hair Color.We have reached out to you via email to discuss this matter further.
PUBLICADO POR:
Lyndsay F.
marzo 1, 2020
5 star
PUBLICADO POR:
Lyndsay F.
marzo 1, 2020
Wasn’t sure on my colour till today medium blonde is little darker what I would normally have . First time I have coloured my hair myself with out going to a salon. Think I will try the light blonde next time . Roots and ends look good .
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lyndsay - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Vanessa R.
marzo 1, 2020
Fun product. Did not cover all my grays.
PUBLICADO POR:
Vanessa R.
marzo 1, 2020
Excited to get home color with such great reviews. Unfortunately my grays are very stubborn. Only one shelf product works for me outside of of the salon. This product was great smelling and very easy to use. Just not a fit for me.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Vanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tiffany H.
marzo 1, 2020
Wrong color
PUBLICADO POR:
Tiffany H.
marzo 1, 2020
I followed the directions exactly and it turned out brown with absolutely no red.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah O.
marzo 1, 2020
Beautiful color but doesn’t cover my grays
PUBLICADO POR:
Sarah O.
marzo 1, 2020
I’ve been using for almost a year now and I wanted to love it. But when I am done coloring my hair, my small gray hairs in the front of my face haven’t been colored and then within a week or two any gray it did cover fades off and my grays are there. I am ending my subscription. FYI I used to be a hairstylist and I know how to properly color my hair so the error isn’t on my part.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mabe'l D.
marzo 1, 2020
Not For Me
PUBLICADO POR:
Mabe'l D.
marzo 1, 2020
The color did not cover my gray as it should. After one week it started fading. Not happy with the quality of color. I will not be renewing.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mabe'l - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tianzhu Y.
febrero 29, 2020
Didn't get the color I wanted
PUBLICADO POR:
Tianzhu Y.
febrero 29, 2020
I chose an ashy type of light brown hoping to get what I asked for. I did everything as written on the note but ended up with a color much darker and redder than I wanted, or that was on the picture.
Moreover, I didn't have a lot of gray hair to start off, but the color wasn't able to cover them.
However, the delivery time was relatively short and the customization of the bottles added a cute touch to it all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tianzhu- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Mel A.
febrero 29, 2020
Wish I loved it more
PUBLICADO POR:
Mel A.
febrero 29, 2020
The packaging and presentation of everything was very exciting - all materials included and a perk, Gray coverage was minimal, grays are still visible even after extra processing time, also the developer lifted my root color so now I am left with lighter roots and darker ends :(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mel- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Dajana H.
febrero 29, 2020
Not sure what to think
PUBLICADO POR:
Dajana H.
febrero 29, 2020
At first, the color was great, but after only two washes it faded too much, especially at the roots, it looks like I didn't dye it for a couple of months. On the other side, aplication was really easy, it wasn't dropping and there was enough product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dajana- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Klaudia T.
febrero 29, 2020
Not happy
PUBLICADO POR:
Klaudia T.
febrero 29, 2020
I have written in comments that I'd like brown colour without brassines and red.. my hair turned out very reddish brown which I always disliked..dissapointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Klaudia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa W.
febrero 29, 2020
Dislike
PUBLICADO POR:
Lisa W.
febrero 29, 2020
Sorry but did not like product... did not cover up grey and found to difficult to apply. Iam not someone who colors hair on own. Will stay with professional stylists.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color. We truly appreciate your feedback.
PUBLICADO POR:
Jill B.
febrero 29, 2020
Color good.
PUBLICADO POR:
Jill B.
febrero 29, 2020
The individualized color is fine, but after using this product for the first time my hair is dull, dry and lifeless. I think I’ll stick with L’Oreal. I’m glad I tried it though.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stephanie D.
febrero 28, 2020
Not what I asked for
PUBLICADO POR:
Stephanie D.
febrero 28, 2020
I sent pictures of the color I wanted to achieve. The color I got was not even close!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marcia F.
febrero 28, 2020
After the second time coloring my hair, it began to fall out in the shower
PUBLICADO POR:
Marcia F.
febrero 28, 2020
I liked the color the first time I used esalon and ordered the same thing for a second time. The second smelled stronger than the first but was supposed to be the exact same thing. When I used the shampoo & conditioner supplied, my hair felt like straw and it felt like I couldn't get the product out of my hair. Then my hair started coming out in large amounts in the shower. I couldn't even get a comb through it. I had to add some of my own conditioner to be able to comb it and more hair came out. I became terrified when I saw how much hair I had lost. I, fortunately, have thick hair and it is very healthy, but my hair is significantly thinner than it was before coloring my hair with the esalon products. I will never use esalon again!!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marcia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heidi J.
febrero 28, 2020
The color didn't come out how I wanted it
PUBLICADO POR:
Heidi J.
febrero 28, 2020
I love the product however I had it changed so more blue would come through but where my roots were colored has more red in it and doesn't blend with the rest of my hair along with the red i didn't want
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heidi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pam R.
febrero 28, 2020
Length of color
PUBLICADO POR:
Pam R.
febrero 28, 2020
My color does not seem to last long. I colored my roots almost 3 weeks ago and they already need to be done again. That does not make me very happy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jenny M.
febrero 28, 2020
Color didn’t change much and faded quickly
PUBLICADO POR:
Jenny M.
febrero 28, 2020
I love this service but this time it only brightened my color a little bit and it faded out in a week leaving my hair lighter than before dying it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jenny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nissa M.
febrero 28, 2020
Hair Colour
PUBLICADO POR:
Nissa M.
febrero 28, 2020
Used this for the first time was disappointed it covered my greys a reddish colour and the rest of my hair was black,my hair did how ever look really glossy and in lovely condition after using..
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah N.
febrero 28, 2020
NOT DEMI PERMANENT
PUBLICADO POR:
Sarah N.
febrero 28, 2020
I wanted my hair light brown. My Demi permanent colored hair was fading from when I got it colored at a salon so I thought it would be any easy touch up. My hair went from fading neutral light brown to red brown with lots of warm undertones. I went to my hair dresser to get my hair fixed and she said they sent me PERMANENT hair color because it dyed my roots and she could see a spot I missed and my roots weren’t dyed. Do not buy this is you expect Demi permanent. My order receipt literally said I ordered Demi.
Also they didn’t send me enough dye. I barely had enough to cover my whole head.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Soledad A.
febrero 27, 2020
Pas bien du tout!
PUBLICADO POR:
Soledad A.
febrero 27, 2020
La couleur n’est pas wow, pas de différence avec une coloration acheté en grand surface... en plus ce n’est pas la bonne couleur! J’ai commande châtaigne et j'ai recu qqe chose de p’us claire... et en plus hyper allergenique!! (Le test sur l’avant bras n’a rien donne mais après coloration mon visage et tout rouge!!! )
Produit a eviter
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Soledad - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration et que vous avez ressenti de l’inconfort après l’utilisation de nos produits. Nous vous avons envoyé un email avec plus d'informations, nous vous invitons à vérifier votre boite et nous restons à votre écoute, si besoin.
PUBLICADO POR:
Amanda P.
febrero 27, 2020
Not the right shade
PUBLICADO POR:
Amanda P.
febrero 27, 2020
It is too warm for my complexion I had to go to a professional to get it fixed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stella L.
febrero 27, 2020
Did not fully cover all grey hair
PUBLICADO POR:
Stella L.
febrero 27, 2020
For some reason I wasn't able to get a good coverage of all my greys and need to reorder more product. Hopefully it was just a fluke.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sharon D.
febrero 27, 2020
Wrong color
PUBLICADO POR:
Sharon D.
febrero 27, 2020
I had asked to have a new color, one that was lighter then my own. And I received the same color they I had last order
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ahlem L.
febrero 27, 2020
Couleur n’est pas permanente
PUBLICADO POR:
Ahlem L.
febrero 27, 2020
J’ai bien aimée la couleur par contre n’est pas permanente comme vous avez m’indiquer sur l’annonce !!!dommage 👎👎👎
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Ahlem - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires, nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur ; nous vous avons envoyé un email afin de vous aider davantage !
PUBLICADO POR:
Jean W.
febrero 27, 2020
The first shipment had leaked
PUBLICADO POR:
Jean W.
febrero 27, 2020
The first shipment I received had leaked all over the inside of the box. I phoned customer service and they promptly replaced my order. Great job.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jean - Thank you for your feedback, I'm sorry to hear the first order arrived leaking but we are so happy to hear that was taken care of and you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
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