Very disappointedI asked for more mahogany to be added to my color and they didn’t add any its even lessSo I’m not gonna even use the box I was just send I’ve used it twice before and I was unsatisfied. I gave him a third chance and they didn’t do the right one I hate to complain but very unhappy with the results
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brittney R. - Thank you for your feedback. We’re so sorry to hear that you were not satisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Michelle M.
abril 10, 2020
Color was short lived
PUBLICADO POR:
Michelle M.
abril 10, 2020
The last two boxes did not have the longevity of the first. Unsure what has changed, but quality is no better than what I can get at the grocery store.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Michelle M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Louise L.
abril 10, 2020
Meh
PUBLICADO POR:
Louise L.
abril 10, 2020
Color was nice but didnt cover gray roots. I asked for a little darker color, received same color. I'll try again and see what happens. Got better results from Sally's color
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Louise L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ellyn W.
abril 10, 2020
Not happy
PUBLICADO POR:
Ellyn W.
abril 10, 2020
I had canceled my membership due to the fact there wasn't enough dye sent after the 1st time. A couple of months later after constantly getting emails I decided to join again and they only sent 1 bottle rather then the 2 you receive when you 1st start. I have very long hair. Id I would have gotten the 2cd bottle for the 1st time I'd be happy due to the fact I havent colored my hair in months. So now im canceling again. I love the product but needed the initial 2 to begin again
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ellyn W. - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color quantity. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amber L.
abril 10, 2020
Color ok but hair super brittle and dry
PUBLICADO POR:
Amber L.
abril 10, 2020
This was very rough on my hair. My hair was so dry and harsh. I think there needs to be a stronger conditioner. I also do not want to continue if this is now $27plus each time rather than the $10.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amber L. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Andrena M.
abril 10, 2020
Did not cover
PUBLICADO POR:
Andrena M.
abril 10, 2020
I was very excited about this but the color did not cover the grey and did not cover the highlights I had. Also the root color was darker than the end color
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Andrena M. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Diana N.
abril 10, 2020
Need color adjustment
PUBLICADO POR:
Diana N.
abril 10, 2020
I need more red in the mix. I want an Auburn look with brown. A bit less mahogany.
Can we adjust this is my next order.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Diana N. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa K.
abril 10, 2020
Didn’t cover greys, very drying
PUBLICADO POR:
Lisa K.
abril 10, 2020
I’ve used boxed hair colors in the past so I was familiar with the process. I followed the directions and kept it on for the specified time. I think there should be an option & directions to use 1/2 of the solutions as I wasted most of it & tossed it. Within 3 days I could see my greys again - not all of them, but it was definitely noticeable. It wasn’t like I had even washed my hair since I had colored it so there was no reason to have it fade. The system also dried my hair out terribly - it is coarse & dry by nature but it literally looked completely fried even though I put extra smoothing /conditioning product on it before drying.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lisa K. - Thank you for your feedback. Upon reviewing your profile, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Janet V.
abril 10, 2020
Didn't get what I asked for
PUBLICADO POR:
Janet V.
abril 10, 2020
I selected Demi permanent and received permanent colour
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Janet V. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Courtney W.
abril 10, 2020
My hair is orange and blue
PUBLICADO POR:
Courtney W.
abril 10, 2020
I filled out the forms. Followed the instructions. And the ends are blue green and the roots are orange
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Courtney W. - Thank you for your feedback. Upon reviewing your eSalon profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alanna
abril 10, 2020
Did not at all turn out like the advertised photo
PUBLICADO POR:
Alanna
abril 10, 2020
This custom colour was depicted as being a dark purple. This dye absolutely did not turn out purple, but rather slightly reddened my already dark, red hair.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best! Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
PUBLICADO POR:
Corinne A.
abril 9, 2020
Un catastrophe
PUBLICADO POR:
Corinne A.
abril 9, 2020
La première était superbe mais là c est un vulgaire châtain clair avec de légers reflets, j aurais eu la meme en grande surface bien moins cher….
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Corinne - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous contacterons par email afin de vous assister davantage.
PUBLICADO POR:
Aurore C.
abril 9, 2020
Châtain cuivré
PUBLICADO POR:
Aurore C.
abril 9, 2020
Je suis moyennement sastisfaite car je suis bien devenu châtain donc satisfaisante sur ce point mais le cuivré est inexistant
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aurore - Merci de votre retour. Si vous le souhaitez, nous serons ravis de modifier votre couleur ! Veuillez vérifier vos emails, nous vous contacterons avec toute information pour une modification.
PUBLICADO POR:
Jessica R.
abril 9, 2020
Left my hair very dry
PUBLICADO POR:
Jessica R.
abril 9, 2020
Color came out great but really dried up my hair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jessica R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
PUBLICADO POR:
Janette P.
abril 9, 2020
Wrong color
PUBLICADO POR:
Janette P.
abril 9, 2020
Color was nothing like described!!!!!
My hair turned out a black color
Had to pay more money to get it fixed!!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Janette P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Please, keep your eye out for an email from us for your next steps. We truly appreciate your feedback!
PUBLICADO POR:
Jennifer L.
abril 9, 2020
HORRIBLE COLOR
PUBLICADO POR:
Jennifer L.
abril 9, 2020
My color turned out NOTHING like the example pics. It’s a horrible orangey-red color. My roots are a reddish-brown, then the strands are a completely different color. I won’t ever use this service again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jennifer L. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jean S.
abril 9, 2020
Don’t purchase
PUBLICADO POR:
Jean S.
abril 9, 2020
Don’t purchase, Do not purchase from this company once you try it when you try to cancel they will continue to charge you and send you more. Congratulations I had to cancel three different times. They refused to refund or except the product that had been unopened. Total rip off!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jean S. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Here at eSalon we are always happy to help in any way we can! Please let us know if you need further assistance.
PUBLICADO POR:
Britney K.
abril 9, 2020
Didn’t have any purple undertones
PUBLICADO POR:
Britney K.
abril 9, 2020
I was excited to use this sadly there are no undertones
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Britney K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Ileina M.
abril 9, 2020
Not close to color I chose
PUBLICADO POR:
Ileina M.
abril 9, 2020
My hair ended up about two levels darker than what I chose and not in the least but copper either. Following the instructions to start at my roots and let them process first also gave me hot roots. My hair looks and feels terrible.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ileina M. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that one of our Color Experts has already discussed with you to resolve your concern. Please, let us know if there is anything else we can help you with.
PUBLICADO POR:
Katie G.
abril 9, 2020
Dark blonde
PUBLICADO POR:
Katie G.
abril 9, 2020
I order lighter blonde but they went with my hair color which was fine but now my hair is dark brown
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Katie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karin W.
abril 9, 2020
zunächst zufrieden
PUBLICADO POR:
Karin W.
abril 9, 2020
Das Mischen , anwenden, auftragen war einfach zu händeln.
Der erste Eindruck war genial, zwar etwas zu dunkel, aber hat gefallen.
Bereits nach 2,5 Wochen trat ein deutlicher rötlicher Ton hervor, nach 4 Wochen überwiegt ein rötlich bräunlicher Ton und gefällt mir überhaupt nicht. Das Haar sieht scheckig aus, von der eigentlichen Farbe ist nichts mehr vorhanden. Es sieht einfach nur noch aus wie eine schlechte Tönung. Ich bin enttäuscht.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karin W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Georgia V.
abril 9, 2020
So the wrong color
PUBLICADO POR:
Georgia V.
abril 9, 2020
Also lost hair, it came out when rinsing the color
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Georgia V. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been, and that you had hair loss after using our color. Our Color Experts have been in contact via email and will be happy to assist in this process!
PUBLICADO POR:
Elke S.
abril 8, 2020
unseriös!
PUBLICADO POR:
Elke S.
abril 8, 2020
Wie kann ich kündigen? Keine Antwort auf mail bekommen...sehr unseriös!!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elke S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Via H.
abril 8, 2020
Not as asked for
PUBLICADO POR:
Via H.
abril 8, 2020
Please look at the email trail communication.
I specifically asked to avoid the orange tone and was worried about that. I have sent pictures, descriptions and engaged in discussion with the technician and still my hair is ORANGE.
Thanks but no thanks!
Via
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Via H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa E.
abril 8, 2020
Not quite right
PUBLICADO POR:
Lisa E.
abril 8, 2020
I like the color but I wanted some blonde. I asked for strawberry blonde
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lisa E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ulrike M.
abril 8, 2020
Farbergebnis anders, als bestellt
PUBLICADO POR:
Ulrike M.
abril 8, 2020
Qualität, Verpackung und Versand waren gut. Leider das Farbergebnis nicht (Mittelblond bestellt/Rotblondes Ergebnis). Habe dafür aber anstandslos eine Gutschrift erhalten und werde noch einen Versuch wagen. Die Farbmischung an sich stinkt ziemlich stark nach Ammoniak, die Haare fühlten sich nach dem Färben aber gut an und sind auch nicht kaputt. Ein wenig schwierig gestaltet sich der telefonische Kontakt - sehr schlechte Leitung (vielleicht Feuerland?), allerdings recht freundliche, wenn auch schwer verständliche Mitarbeiterinnen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ulrike M. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Sabine C.
abril 8, 2020
Das Geld nicht wert
PUBLICADO POR:
Sabine C.
abril 8, 2020
Blase farben , richt sehr stark , dekt nicht richtig graue Haare ab.
Haare wie Stroh
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sabine C. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kelsey L.
abril 8, 2020
Wanted ash blonde and got strawberry blonde
PUBLICADO POR:
Kelsey L.
abril 8, 2020
My hair looks terrible and I can’t even get it fixed at a salon because they are closed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kesley L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Doris E.
abril 8, 2020
Farbe nicht wie gewünscht
PUBLICADO POR:
Doris E.
abril 8, 2020
Leider war die Farbe viel zu rot, obwohl ich darauf hingewiesen habe. Sehr enttäuscht
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Doris E. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Anita W.
abril 8, 2020
My hair turned orange.
PUBLICADO POR:
Anita W.
abril 8, 2020
I followed all of the instructions to a tee. But my roots are now orange. I think the at-home products don't work well for blondes. Disappointed!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anita W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judy K.
abril 8, 2020
Hair color
PUBLICADO POR:
Judy K.
abril 8, 2020
I colored my whole head of hair. Roots first and then rest of hair. Still felt it was a little too dark but not bad. Then next day did highlights that really helped.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Judy K. - Thank you for your feedback! Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve this little concern. If you have any questions please let us know, we're happy to help!
PUBLICADO POR:
Tina
abril 8, 2020
Not good color🤦♀️
PUBLICADO POR:
Tina
abril 8, 2020
I got orange color😡😱. This is not the same color as I was expected. Sorry I am not going to order ever again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already discussed with one of our Team Member about this concern. Please, let us know if there is anything else we can do to help. We truly appreciate your feedback.
PUBLICADO POR:
Terry P.
abril 8, 2020
Said light brown but it as Dark brown
PUBLICADO POR:
Terry P.
abril 8, 2020
I wish I had not colored my hair with this color. Said light brown it wasn't, it was dark brown.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Terry P. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, we see that you have already discussed and resolved this concern with your colorist. Please let us know if there is anything else we can do to help! Thanks again!
PUBLICADO POR:
Barbara N.
abril 7, 2020
Die Farbe entspricht nicht meinen Vorstellungen
PUBLICADO POR:
Barbara N.
abril 7, 2020
Möchte mein Abo lündigen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Barbara N. - Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
AUBRY A.
abril 7, 2020
désolée
PUBLICADO POR:
AUBRY A.
abril 7, 2020
J ' attends toujours le colis
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Maryvonne - Nous nous excusons pour le retard dans la livraison, malheureusement la situation sanitaire avait cause des retards de préparation et livraison des commandes, veuillez nous excuser pour cela. Nous vous avons envoyé un email aussi, pour être certains que vous avez bien reçu de votre coloration. Nous vous remercions de votre patience
PUBLICADO POR:
stephanie B.
abril 7, 2020
Toujours non reçu
PUBLICADO POR:
stephanie B.
abril 7, 2020
Commande le 22/03 le 7/ 04 toujours rien reçu !!!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Stéphanie - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Veuillez vérifier vos emails, nous vous en avons envoyé un de confirmation.
PUBLICADO POR:
TerryAnn B.
abril 7, 2020
Color blind
PUBLICADO POR:
TerryAnn B.
abril 7, 2020
I asked for reddish brown and I got black hair. I’m very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
TerryAnn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vicky S.
abril 7, 2020
My hair is ruined
PUBLICADO POR:
Vicky S.
abril 7, 2020
I am shocked ! The vomit did not cover my hair and now it’s come out completely ! They said sorry!!! And they would send the correct product!!! Till now nothing has come!! I am disgusted !! Every day I call and they keep saying the same thing !!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Vicky S. - We truly appreciate your feedback. We're glad that you could discuss this matter with one of our Color Experts. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
dorothy K.
abril 7, 2020
color
PUBLICADO POR:
dorothy K.
abril 7, 2020
i need to change my previous color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
dorothy K. - We’re so sorry to hear that you were unsatisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joyce H.
abril 7, 2020
Didn’t cover gray!
PUBLICADO POR:
Joyce H.
abril 7, 2020
Didn’t cover my gray...not satisfied.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Joyce H.- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Robin O.
abril 7, 2020
Cemical burns to my head and neck
PUBLICADO POR:
Robin O.
abril 7, 2020
I should sue your ass. After I colored 7 days later I am in the ER with severe burns
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Robin O. - Thank you for reaching out to us. Upon reviewing your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Ivonne B.
abril 6, 2020
Ansatzfärben
PUBLICADO POR:
Ivonne B.
abril 6, 2020
Leider bin ich mit dem Ergebnis nicht zu 100 % zufrieden.
Meine Ausgangsfarbe war dunkel blond. Der Ansatz sollte nachgefärbt werden. Leider habe ich einen Rotstich.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ivonne B. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Isabell
abril 6, 2020
Hochwertige Farbe aber leider nicht das gewünschte Farbergebnis
PUBLICADO POR:
Isabell
abril 6, 2020
Tolle Verpackung, einfach Anwendung und die Haare sind danach gepflegt und glänzen wie nach einem Friseurbesuch. Das hat mich total begeistert. Leider weicht das Farbergebnis extrem von meinem angegeben Wunsch ab. Ich hatte persönliche Notizen und eine Bild meine aktuellen Haarfarbe hochgeladen um zu erreichen das mir der Stylist die perfekte Farbe formuliert. Trotz dessen, dass ich beschrieben hatte das ich gerne etwas heller werden möchte und einem Rotstich entgegen wirken will, sind sie kaum bis garnicht heller geworden und der Rotstich ist noch intensiver geworden. Eventuell wäre es besser gewesen wenn der Stylist nochmal Kontakt mit mir aufgenommen hätte um mir mitzuteilen, dass mein Farbwunsch nicht erfüllt werden kann und mit mir eine Lösung gefunden hätte bzw. mich einfach vorgewarnt hätte das ich mit einer anderen Farbe rechnen muss.
Schade eigentlich, denn ich bin extrem begeistert von dem Konzept und der Qualität und hätte gerne ein Abo bei eSalon gebucht.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Isabell - Es tut uns leid zu hören, dass Ihren Erwartungen nicht entsprechen werden konnten. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Chris D.
abril 6, 2020
It didnt work!
PUBLICADO POR:
Chris D.
abril 6, 2020
I colored my hair and see virtually no difference! All my gray roots are still there. I'm VERY disappointed!!!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chris D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that one of our Color Experts already help you to resolve your concern. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Joni G.
abril 6, 2020
Slightly covered gray
PUBLICADO POR:
Joni G.
abril 6, 2020
Tried again with new formula
Covered kinda but not really
Prob gonna check in with salon again
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joni G. - We truly appreciate your feedback. Upon reviewing your eSalon account, we see that you have already worked with your colorist to resolve your concern. Please, let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah T.
abril 6, 2020
Colored roots lighter than expected
PUBLICADO POR:
Sarah T.
abril 6, 2020
Maybe I left it on too long, but it came out looking significantly lighter than the rest of my hair. Otherwise, grey coverage was great.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sheri M.
abril 6, 2020
Wrong color
PUBLICADO POR:
Sheri M.
abril 6, 2020
Color is too orange for me. My roots came out really light on my dark brown hair. But everything else was great!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sheri M. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen N.
abril 6, 2020
Did not cover gray
PUBLICADO POR:
Kathleen N.
abril 6, 2020
This did not cover the gray trying to contact company
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathleen N. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin H.
abril 6, 2020
The undertones to the dark brown was too red
PUBLICADO POR:
Erin H.
abril 6, 2020
I specifically explained my hair picks up a lot of red and wanted to make sure that didn't happen. I got the 20V dark brown/copper. It was waaayyyy too red. Disappointed and not sure how to fix it now.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Erin H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah R.
abril 6, 2020
Terrible
PUBLICADO POR:
Deborah R.
abril 6, 2020
Did not cover my grey. I have used L’Oréal for years and compared to esalon L’Oréal far superior & 1/3 the price. Was impressed with ads but terribly dissatisfied & disappointed.
Now I want to cancel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Deborah R. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sally K.
abril 6, 2020
Did not send enough product to color all my hair only roots
PUBLICADO POR:
sally K.
abril 6, 2020
Usually when I go to the salon they do the roots first and then pull the color through the rest of my hair. I only received enough to do the roots so the whole thing was worthless because the rest of my hair needs to be done as well.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sally K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathy A.
abril 6, 2020
First time using eSalon
PUBLICADO POR:
Kathy A.
abril 6, 2020
I received a call from esalon before the shipment, she gave me advice and we changed the color to a lighter shade also used a primer before the color as instructed.
My hair turned orange and the roots did not absorb the color. I sent them an email and hopefully will hear from them soon.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathy A. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea M.
abril 6, 2020
Hate it
PUBLICADO POR:
Andrea M.
abril 6, 2020
I hate it. I’ve tried 3 different times, and each time was the wrong color. I just hate it.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Andrea M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rosemary S.
abril 5, 2020
Hair too light
PUBLICADO POR:
Rosemary S.
abril 5, 2020
The color that I received was too light. I had sent a photo but the colorist never called me to make any adjustments. I thought that was the purpose of using eSalon as a professional would look at the photo and make changes. No one contacted me. I am very disappointment with the results.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Rosemary S. - Thank you for sharing your feedback. Upon reviewing your profile, we see that your colorist has already contacted you to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa D.
abril 5, 2020
Asked for lighter, but sent darker
PUBLICADO POR:
Melissa D.
abril 5, 2020
I specifically asked for lighter, but was sent darker. I specifically said I had zero gray hair, but the directions said”to color gray hair.” I specifically asked for a follow up email, and got no email. Not impressed.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Melissa D. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chantel T.
abril 5, 2020
First color order
PUBLICADO POR:
Chantel T.
abril 5, 2020
I wasn't pleased with the color I recieved it didn't do any of much of a change in my current color and didn't cover my grey at all
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chantel T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Your colorist has been in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
PUBLICADO POR:
Daniela S.
abril 5, 2020
Great idea but results were not there
PUBLICADO POR:
Daniela S.
abril 5, 2020
It was my first time trying esalon and I have to say I was very impressed with the packaging and the product was also branded very nicely. The whole concept was brilliant but unfortunately, the product quality wasn't there I was looking for some gray coverage so I chose a darker color than my natural one but it didn't successfully cover everything.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Daniela S. - We truly appreciate your feedback, thank you! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Claudia W.
abril 5, 2020
Verschwendung und keine Effekte sichtbar
PUBLICADO POR:
Claudia W.
abril 5, 2020
Anwendung ist ja ok, aber dafür dass man zwei verschiedene Farben anmischen soll, ist es auf Dauer zu viel an Farbe, die im Ausguss landet. Für nur den Ansatz hätte die Hälfte gereicht, ebenso für die Längen dann. Der Rest Farbe muss dann leider entsorgt werden. Das ist mehr als ärgerlich. Außerdem sehe ich keinen Unterschied zwischen Ansatz und Längen. Die Farben haben sich wohl dann vermischt, Effekte sind nicht sichtbar. Das finde ich sehr schade.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Claudia W. - Es tut uns so leid zu hören, dass wir Ihren Vorstellungen nicht gerecht werden konnten. Dennoch hoffen wir, dass Sie uns noch eine zweite Chance geben werden. Wir nehmen unsere Farbzufriedenheitsgarantie sehr ernst und würden uns gern mit Ihnen in Verbindung setzen, um daran zu arbeiten, Ihr Farberlebnis zu verbessern.
PUBLICADO POR:
Jerri W.
abril 5, 2020
Brassy. Not much change in current color
PUBLICADO POR:
Jerri W.
abril 5, 2020
My hair was really brassy after color,which was my biggest dislike.It did not even change base color much at all.i used product exactly as directed.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jerri W. - Thank you for reaching out to us. We are sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dominique T.
abril 4, 2020
Aucune couverture des cheveux blancs
PUBLICADO POR:
Dominique T.
abril 4, 2020
Réception rapide de la commande et bonnes instructions en revanche excrément déçue du résultat
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dominique - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Dakota S.
abril 4, 2020
Need to be a shade darker
PUBLICADO POR:
Dakota S.
abril 4, 2020
I wanted a shade darker than they sent me
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dakota S. - Thank you for sending us your feedback. Upon reviewing your profile, I see that your colorist has already worked with you to resolve this concern. Please, let us know if there is anything else we can do to help!
PUBLICADO POR:
Ulrike S.
abril 4, 2020
Sehr schlecht, wurde anstatt blond Orange
PUBLICADO POR:
Ulrike S.
abril 4, 2020
Wurde anstatt blond orange. Niemand hat sich auf meine Beschwerde gemeldet.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ulrike S. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen.
PUBLICADO POR:
Emily E.
abril 4, 2020
Did not cover greys
PUBLICADO POR:
Emily E.
abril 4, 2020
Greys still visible. Won't use again.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Emily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Glenn N.
abril 4, 2020
Was not enough to do all my hair
PUBLICADO POR:
Glenn N.
abril 4, 2020
Ran out of product before I finished
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Glenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nathalie S.
abril 4, 2020
La couleur ne correspond pas au résultat attendu
PUBLICADO POR:
Nathalie S.
abril 4, 2020
J'avais commandé Chatain Clair, avec des reflets dorés.
Je suis devenue brune foncée.. Pourtant, j'avais joint une photo de ma couleur actuelle...
En quoi la couleur a-t elle été ajustée avec ma base pour que je me retrouve aussi foncée ?
En rien. Mon coiffeur a l'habitude d'ajuster la couleur et le taux de colorant en fonction de ma base pour s'approcher au maximum du résultat attendu, ce que ne fait pas du tout E-salon malgré ce qu'ils disent !!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nathalie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email et se feront un plaisir de vous aider.
PUBLICADO POR:
Jane J.
abril 4, 2020
Hair loss
PUBLICADO POR:
Jane J.
abril 4, 2020
Everything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details.
PUBLICADO POR:
STACY R.
abril 4, 2020
Color was way wrong
PUBLICADO POR:
STACY R.
abril 4, 2020
My color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
STACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Katy F.
abril 3, 2020
Couldn't tell a difference
PUBLICADO POR:
Katy F.
abril 3, 2020
I was expecting cool beige highlights, but instead it didn't even look like I colored my hair at all. Disappointed...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katy F. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley N.
abril 3, 2020
Didn't notice a difference
PUBLICADO POR:
Ashley N.
abril 3, 2020
I used the product and I was disappointed at the results. There really isn't any noticable difference compared to my natural color (I chose a purple tone).
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ashley N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something really important to us. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
PUBLICADO POR:
Solene B.
abril 2, 2020
Problème de couleur
PUBLICADO POR:
Solene B.
abril 2, 2020
J ai eu une mauvaise surprise mes cheveux sont devenus cuivrés alors que je devais avoir un blond foncé beige froid que puis je faire ?
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Solene - Merci pour vos commentaires ; nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Patricia R.
abril 2, 2020
couleur pas du tout conforme à ma demande
PUBLICADO POR:
Patricia R.
abril 2, 2020
Après application la couleur que vous m'avez préparée ne correspond absolument pas à ma teinte habituelle !!!
Je ne veux pas rester ainsi je ne me sens pas bien avec cette couleur trop foncée et qui a oté tout le roux de mes cheveux !
Pourriez vous remédier à cela le plus rapidement possible
merci
Patricia Robert
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Patricia - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. En examinant votre profil, nous constatons que votre coloriste vous a assisté davantage, en modifiant votre couleur. Nous restons à votre disposition, si besoin.
PUBLICADO POR:
Christina A.
abril 2, 2020
Simply did not look good
PUBLICADO POR:
Christina A.
abril 2, 2020
I’ve been coloring my hair at home for a few years now. I really wanted to like this color but unfortunately it just didn’t turn out well. The color didn’t cover the few grays I have and didn’t cover my roots well at all. The packaging was great and the instructions were easy to follow though.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christina A. - Thank you for reaching out to us! We are so sorry to hear your color did not meet your expectations. Our Color Happiness Guarantee is something we take very seriously, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Alicia L.
abril 2, 2020
Ok but not great
PUBLICADO POR:
Alicia L.
abril 2, 2020
I was hoping that they would add something to not have my brown hair pull red but I don’t think they did. My hair is red brown now again unfortunately
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alicia L. - Thank you for reaching out to us here at eSalon! We are sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please, keep an eye on your inbox for more details.
PUBLICADO POR:
P P.
abril 2, 2020
Dark
PUBLICADO POR:
P P.
abril 2, 2020
The color was far too dark. Can I get a replacement for a lighter color?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
P P. - We’re sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have already been in contact via email to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anonymous
abril 2, 2020
Smell Is very bad
PUBLICADO POR:
Anonymous
abril 2, 2020
I completed my color for the first time and the smell was horrible. A day later I am still fighting a headache. I have had my hair colored at salons for years but do not remember the smell being that strong. I am going to try another company that does not have ammonia or other things in their color.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anonymous - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts. Please let us know if there is anything else we can help you with.
PUBLICADO POR:
Angela W.
abril 2, 2020
Does not hold color around edges when using gel
PUBLICADO POR:
Angela W.
abril 2, 2020
Color doesn't hold against gel or edge control. Gray is showing already. Used color after receiving it. the gold mixed with copper and mahogany gold mixture was was too mild.
Customer service was great. Not satisfied with gray coverage or gold reflection
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Angela W. - Thank you for sharing your feedback with us. Upon reviewing your profile, I see that you have already worked with your colorist to resolve this concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Saadet K.
abril 2, 2020
Good gray coverage
PUBLICADO POR:
Saadet K.
abril 2, 2020
It colored most of my grays, except the sides still look gray just after a few days. Another good thing about this color is the lack of smell. I was expecting softer and shinier hair than the result I received. Now I will try the highlighting kit and see if it works since the roots are a little dark because a lighter color would not have covered my very stubborn grays.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Saadet K. - Thank you for your feedback! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Janet C.
abril 2, 2020
DID NOT PERSONALIZE FOR ME AT ALL!!
PUBLICADO POR:
Janet C.
abril 2, 2020
You simply sent the color I told you my hair was, with a sticker with my name on it. You paid no attention to my specific notes, my picture, or my question...or as you put it, my "ultimate color goal."
Personalized custom color? My expert personal colorist? Nothing even remotely close to this. All lies.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Janet C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
jackelin J.
abril 2, 2020
The wrong color
PUBLICADO POR:
jackelin J.
abril 2, 2020
You sent me the wrong color which was red and I don’t need that color I need the color light chocolate
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
jackelin J. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Ashley L.
abril 2, 2020
Terrible smell
PUBLICADO POR:
Ashley L.
abril 2, 2020
The smell was so bad I threw up while trying to apply color. I want to cancel this product.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ashley L. - Thank you for reaching out to us here at eSalon! We apologize for any discomfort you may have experienced during your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kendra J.
abril 2, 2020
Wrong color
PUBLICADO POR:
Kendra J.
abril 2, 2020
The color I was expecting to get and the color I received are completely different. My hair looks basically how it already looked alone which was natural. There is a bit of red in there from the dye but you can barely see it indoors. Not happy!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kendra J. - We’re so sorry to hear that you were not satisfied by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly N.
abril 2, 2020
Wrong color
PUBLICADO POR:
Kelly N.
abril 2, 2020
Too blonde and brassy
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kelly N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen K
abril 2, 2020
I am not happy with the red tint.
PUBLICADO POR:
Carmen K
abril 2, 2020
I was not want I g red tint at all.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carmen K. - We’re so sorry to hear that you were not happy with the result of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martina F.
abril 1, 2020
Nicht zufrieden
PUBLICADO POR:
Martina F.
abril 1, 2020
Die Farbabdeckung war ungenügend und meine Kopfhaut zeigte Hautreaktionen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Martina F. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Virginie R.
abril 1, 2020
Couleur qui se dégrade
PUBLICADO POR:
Virginie R.
abril 1, 2020
J'utilise les produits esalon depuis plusieurs mois. De mois en mois j'ai trouvé que la couleur était moins vive (à savoir que j'ai demandé un rouge). Cette fois c'est pire que les dernières fois. La couleur est loin d'être rouge
Je suis hyper déçue
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Virginie - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème, et votre dernière coloration a été modifiée ! Nous espérons que vous soyez satisfaite du résultat final !
PUBLICADO POR:
Maria K.
abril 1, 2020
Zu warm
PUBLICADO POR:
Maria K.
abril 1, 2020
Ich habe angegeben, dass mir keine warmen Farbtöne stehen und genau das ist am Ende entstanden.
Meine Haare sind nun in einem goldigen Mittel-/Dunkelbraun.
Keine Ahnung warum die Farbe als "kühles beige" betitelt wurde.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Marie K. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
SANDRA H.
abril 1, 2020
Does not cover the gray
PUBLICADO POR:
SANDRA H.
abril 1, 2020
Within a week, the gray was back
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sandra H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stephanie H.
abril 1, 2020
Absolute waste of money
PUBLICADO POR:
Stephanie H.
abril 1, 2020
After trying to buy a colour to do myself and explaining I usually get highlights and lowlights - which I clearly cannot manage myself. I thought I had opted for an all over light ash blonde colour. The instructions say this is roots only which is pointless and it will not match the rest of my hair!!! Aside from this I selected I have long thick hair and this will only be enough for half of my roots if that. What a load, don’t waste your money!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stephanie H. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie O.
abril 1, 2020
Did not cover greys, 5 days later I showed grey. Very upset and disappointed
PUBLICADO POR:
Melanie O.
abril 1, 2020
Very upset because I was so excited about this kit. Did not cover grey hair at all.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Melanie O. - We appreciate your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brenda B.
abril 1, 2020
Need a little brighter color its dull looking
PUBLICADO POR:
Brenda B.
abril 1, 2020
I really is dull i want more shine and brighter color i would send a picture after color is on but dont know how on this page
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Brenda B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly T.
abril 1, 2020
Not happy at all
PUBLICADO POR:
Kelly T.
abril 1, 2020
My roots are two shades lighter then the rest of my hair. I wasted my money and time both times I colored my hair with this product. Also it was not as bright and red as requested.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kelly T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kate R.
abril 1, 2020
Not the color I chose! Burning scalp!
PUBLICADO POR:
Kate R.
abril 1, 2020
I ordered the dark brown violet pearl and even uploaded a pic of my current color. My after-color hair has absolutely no violet to it, it’s brown and brassy red. I’ve been coloring my hair for 15 years and have never had my scalp burn after the way it it did with this color. I’m overall very unhappy and upset that I ordered the permanent color before trying it out.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kate R. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bryn F.
abril 1, 2020
Terrible product
PUBLICADO POR:
Bryn F.
abril 1, 2020
This product didn’t fully stick to my hair. It is patchy and there are parts that don’t even look dyed after I followed the instructions word for word. I am very disappointed and now I have to go and get it fixed professionally.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Bryn F. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hanna S.
abril 1, 2020
not quite that color
PUBLICADO POR:
Hanna S.
abril 1, 2020
This product is perfect. It was very easy to use it. But.! I got not quite that color of my hair which I wanted( Color is more brown than I expected. I want more red
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Hanna S. - Thank you for your feedback! We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Andrea H.
marzo 31, 2020
Grauabdeckung
PUBLICADO POR:
Andrea H.
marzo 31, 2020
nach 3 Haarwäschen muß ich leider feststellen, dass die Grauabdeckung nicht wie erwartet ist!
Es schimmert immer noch durch und für den Zukünftigen Preis ist es mir auf dauer zu teuer, da mein seitheriges Produkt dies bezgl. besser abdeckt und günstiger ist.
Außerdem ist es mir zuviel Verpackungsmüll - das geht besser!!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Andrea H. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Shelley C.
marzo 31, 2020
wonderful product; not the best color match
PUBLICADO POR:
Shelley C.
marzo 31, 2020
This product is wonderful and the detailed instructions were spot on! While the color is very pretty, it was too dark. I will have to re-do my hair to fix the original problem (color the roots). I did send a good hair photo in and complete the questionnaire.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Shelley C. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katie L.
marzo 31, 2020
TOO DARK
PUBLICADO POR:
Katie L.
marzo 31, 2020
This is the second time I ordered this color and I loved it the first time. It had dimension and very little red. This time when I used it, it was extremely dark, practically black with ALOT of red undertone, which is not what I wanted at all. I contacted their customer service and they said someone would be with me soon. But I haven't heard anything back. I assume this is due to COVID-19 so it is understandable as this was 3-2-20.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Katie L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MARLENE B.
marzo 31, 2020
Did Not Work!
PUBLICADO POR:
MARLENE B.
marzo 31, 2020
I was pretty clear with my colorist about how stubborn my grays are, but it doesn't appear that any modifications were done to my custom instructions or the custom color to make the color adhere better, or at least to lengthen the processing time to allow time for stubborn grays to go away. I followed the directions, exactly, and afterwards, as soon as I was done washing my hair, I went to the mirror to check the results, and....huge disappointment! I still have gray showing, crystal clear, at my temple areas, and those were the areas I covered first, just to give them longer before rinsing. This color mixture did nothing to get rid of my grays, therefore I do not recommend it.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Marlene B. - Thank you for your feedback. We're glad that you could discuss the matter with our Color Team. Thank you for your patience.
PUBLICADO POR:
Teresa D.
marzo 31, 2020
Dissapointed
PUBLICADO POR:
Teresa D.
marzo 31, 2020
I did not get anything close to what I asked fot, i said my hair was dark brown with carmel to lighter highlights, and I get grey easy, and that I needed to cover grey now, they sent me just a dark brown for my roots only, that will do nothing for me. I needed to color my whole head to cover the grey, and what about my highlights, I didnt get my Argon oil, I paid %14 for it, Id like to send the box back, and cancel future orders, sorry this wont wonk for me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Teresa D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Donna R.
marzo 30, 2020
Leaked
PUBLICADO POR:
Donna R.
marzo 30, 2020
It came to my mailbox with the color all leaked out all over everything.I wrote and put in the order number three different times it said order number invalid
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Donna R. - We appreciate your feedback, and we are happy to see that you could discuss it with one of our Color Experts. Thank you for your understanding.
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