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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Navpreet - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele B.
abril 15, 2020
Did not cover grays
PUBLICADO POR:
Michele B.
abril 15, 2020
I was very impressed with the delivery time, but the product fell short it did not cover my grays. I hope people have better luck because this really could be a great product
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany H.
abril 15, 2020
It’s far from medium blonde!
PUBLICADO POR:
Brittany H.
abril 15, 2020
My hair is brown with a red/orange root tint! So unhappy right now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brittany - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly M.
abril 15, 2020
Aaaaaaacccckkkk
PUBLICADO POR:
Kimberly M.
abril 15, 2020
So much of my hair fell out and the color I was left with was a dull reddish brown blahhhh. Never should have tried this
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - We apologize for the delay in our response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maxence L.
abril 15, 2020
Couleur
PUBLICADO POR:
Maxence L.
abril 15, 2020
Ma couleur est beaucoup trop foncé a ce que je voulais . Produits assez toxique.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Maxence - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Votre satisfaction est notre priorité, et nous espérons que nous pourrons discuter bientôt avec vous afin de l’améliorer ! Nos experts coloristes vous contacterons par email afin de vous assister davantage.
PUBLICADO POR:
Melody M.
abril 14, 2020
I really like the hair coloring kit
PUBLICADO POR:
Melody M.
abril 14, 2020
I thought I would try shampoo and conditioner and also the leave in conditioner but the conditioner smells like hair coloring doesn't work still makes my hair dry the leave in conditioner doesn't work for my long thick and curly hair wasn't impressed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Melody M. - We're truly sorry that our Universal Leave-in and Color Care Shampoo & Conditioner did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs!
PUBLICADO POR:
Kubra K.
abril 14, 2020
The colour is amazing but...
PUBLICADO POR:
Kubra K.
abril 14, 2020
I’m editing my review because it’s now been 2 weeks since I’ve done my colour and my grey are all out already. I thought the colour would last a bit longer than 2 weeks.
The colour and products are good but just don’t last as long as I would hope for.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kubra K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Liz M.
abril 14, 2020
Bold and bright
PUBLICADO POR:
Liz M.
abril 14, 2020
Plenty of product - great added things like 2 pairs of gloves and the stain wipe The colour was too bold for me and will need to tone it down - I also found the product very drying for my hair and used a lot of conditioner every wash since -
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Liz M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sue H.
abril 14, 2020
Unsatisfactory
PUBLICADO POR:
Sue H.
abril 14, 2020
I have only just used the first colour package and am not happy with the result as the colour is very dark AND before I had time to contact you to cancel any more products being sent I received the second package! This is very upsetting as I tried to cancel any other packages but could only delay the delivery date as there was no way on your system of stopping further deliveries. Please accept this message as my formal instructions that I do not wish to receive any products from you with IMMEDIATE EFFECT!
And you will remove all my personal and card details from your database on receipt of this message and will confirm by email that you have closed my account with you and that you will not take any further monies from my Bank Account. I am self-isolating at the moment so I am unable to return the second box at this time. I have tried on several occasions to call you but all lines are busy. Please respond ASAP - regards Sue Harding
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sue H. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Caroline R.
abril 14, 2020
Way too dark and not what I thought I was getting
PUBLICADO POR:
Caroline R.
abril 14, 2020
My previous hair color, a box color, was a medium auburn I liked and received many compliments on. The color in my eSalon kit, applied according to their instructions, is a solid dark brown which looks unnatural and is not what I ordered. I am very fair, have very pale eyes and had natural auburn hair, which suited my coloring, for the first two decades of my life. This color makes me look older than I am and is way too dark for my complexion.
I am very unhappy with it and will not be ordering from them again. What I will be doing today and tonight is trying to remove the color so I can start over and use my box color again as it is less expensive and gives me the results I want.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Caroline R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Nicole G.
abril 14, 2020
Much darker
PUBLICADO POR:
Nicole G.
abril 14, 2020
Much darker than anticipated, also more red than blonde.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nicole G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Pierrette T.
abril 14, 2020
One shade lighter please
PUBLICADO POR:
Pierrette T.
abril 14, 2020
Cannot get used to the darker shade. I do like the color but wonder if it could be just a bit lighter. I would like that.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pierrette T. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Trista G.
abril 14, 2020
No red at all
PUBLICADO POR:
Trista G.
abril 14, 2020
Luckily my hair turned out close to my natural color, but that means 0 red tones.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Trista G. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts have been in contact via email to assist in this process!
PUBLICADO POR:
Toni J.
abril 14, 2020
Color Too Dark
PUBLICADO POR:
Toni J.
abril 14, 2020
This color was supposed to have red and mahogany in the brown but all I see is dark brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Toni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bow P.
abril 14, 2020
Didn’t Cover All my greys
PUBLICADO POR:
Bow P.
abril 14, 2020
I really wanted this to work but it did it cover all my greys. I’ll try it one more time but if it doesn’t do the job I will not purchase any more.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bow - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela B.
abril 14, 2020
Awful
PUBLICADO POR:
Pamela B.
abril 14, 2020
They literally sent me the wrong color and my hair was fire red. This is the fourth mistake and I’ve had it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Josephine D.
abril 14, 2020
Unhappy
PUBLICADO POR:
Josephine D.
abril 14, 2020
In the middle of my hair started turning grey within a week and a half I feel I should get my money back
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Josephine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathleen M.
abril 14, 2020
Not at all what I asked for
PUBLICADO POR:
Kathleen M.
abril 14, 2020
I asked for a light -med blonde, I indicated that I wanted to be close to my current color, what I got was terrible!!! It’s red, brassy, ashy, and dark!!! And it’s dull as can be!!
The worst color ever! Never once did anyone get in touch w me before shipping, to discuss anything.
DO NOT RECOMMEND
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JoAnn C.
abril 14, 2020
My hair color
PUBLICADO POR:
JoAnn C.
abril 14, 2020
My hair is too dark and very red. I am not at all happy with all this red
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
JoAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ilkya V.
abril 14, 2020
Not for me
PUBLICADO POR:
Ilkya V.
abril 14, 2020
did not like at all
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ilkya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carolyn H.
abril 14, 2020
Sorry
PUBLICADO POR:
Carolyn H.
abril 14, 2020
I was unable to apply the color for an even look. I don't blame your product. The directions were great, and I'm pleased with the top color. I'm just not up for this challenge.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection.
PUBLICADO POR:
Kathy M.
abril 13, 2020
Color fix
PUBLICADO POR:
Kathy M.
abril 13, 2020
I had a bad experience with my first shipment and so my salon expert sent another color however it basically was same as previous 'very frustrating 'cant afford to do anymore with it currently
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathy M. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily L.
abril 13, 2020
DO NOY BUY- Turned my roots orange
PUBLICADO POR:
Emily L.
abril 13, 2020
Ordered light blonde and applied to my roots as instructed. Was horrified to see once washed that my roots had turned bright orange, which look horrific. Ladies do not buy this, go to the salon instead! Will cost me a fortune to rectify and has undone years of good work on part of my hairdresser! Highly unimpressed and will not be recommending to anyone!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Emily L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Taydis L.
abril 13, 2020
Good color
PUBLICADO POR:
Taydis L.
abril 13, 2020
Color overall was good, did not work for my gray hair tho.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Taydis L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lucile W.
abril 13, 2020
Why my color want color my gray hair
PUBLICADO POR:
Lucile W.
abril 13, 2020
My color don't last. My gray hair is back after a week.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lucile W. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin M.
abril 13, 2020
I bought this because I was told it does NOT have bad chemicals
PUBLICADO POR:
Erin M.
abril 13, 2020
I'm so bummed. I am breaking out like crazy. I looked for a product that would not have the PPD additives or any harsh chemicals. Madison Reed promised that I would love this product and I've done nothing but scratch my head, my neckline and its even effecting my eyes, ears, forehead--basically everywhere. The presentation of product is nice, I like the color, although I wanted dark ash brown--the blue black is tooooooooooooooo dark. I didn't even put all of the color on. Once you go black, black you cant do anything else. The color was too much and I'm breaking out like crazy. So Madison Reed lied. They are just like any other product---full of harsh chemicals that will probably give me cancer. Not right that they lied.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Erin M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had a bad experience with a hair product. However it seems that you have eSalon mixed up with Madison Reed. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Customer Service to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charin R.
abril 13, 2020
My color didnt come thru
PUBLICADO POR:
Charin R.
abril 13, 2020
My color didnt came true
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Charin R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bev J.
abril 13, 2020
Not the color I wanted and expected
PUBLICADO POR:
Bev J.
abril 13, 2020
The online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Bev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Ganna M.
abril 13, 2020
Ich bestelle die nicht mehr
PUBLICADO POR:
Ganna M.
abril 13, 2020
Ich habe zweimal sogar zwei verschiedene Farben bestellt und habe nur schwarze Harrfarbe bekommen obwohl ich ein Mal Asche,und ein Mal Natur Gold Farbe bestellt.sehr Ergerlich
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ganna M. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
JOANNE L.
abril 13, 2020
just ok
PUBLICADO POR:
JOANNE L.
abril 13, 2020
I'd appreciate a refund. not as great as I thought it was going to be, just ok
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Joanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Luigina L.
abril 13, 2020
The roots are way too dark
PUBLICADO POR:
Luigina L.
abril 13, 2020
Root are more black and way too dark
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Luigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sue A.
abril 12, 2020
Tough greys?
PUBLICADO POR:
Sue A.
abril 12, 2020
I was going fir a neutral light briwn. The salon team recommended I do a two step process with a gold filler first. Unfortunately this has left me with a very brassy light brown. Further it doesn’t cover my greys, just makes them brassy. It will wash out quickly . I’m frustrated as I either end up with very bleached white streaks when I get it professionally or I end up with a color that is not natural and very brassy when I do it myself. I’m wondering if I’ll just have to go a full year and grow out my natural color with lots of grey.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sue A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katrina L.
abril 12, 2020
High hopes, sorrowfully disappointed
PUBLICADO POR:
Katrina L.
abril 12, 2020
I was really looking forward to this product. I was so happy when it came and couldn’t wait to try coloring my hair for the first time. It didn’t change my hair color at all. I followed all the instructions but after applying all over my head, waiting 30 minutes, blending, and washing everything out, and drying my hair, nothing happened. Same color before and after, absolutely no change. Very upsetting waste of time and I hope I can get my money back. Unfortunately their custom color didn’t work on me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katrina L.- Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimm
abril 12, 2020
Lack of moisture
PUBLICADO POR:
Kimm
abril 12, 2020
When I colored my hair it seemed to make my hair feel brittle & dried out
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kimm - We’re so sorry to hear that you were not satisfied with the after-effect of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicole D.
abril 12, 2020
Not what I asked for
PUBLICADO POR:
Nicole D.
abril 12, 2020
I asked for a neutral dark brown, it came out black...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Beatrice L.
abril 12, 2020
Communication is poor
PUBLICADO POR:
Beatrice L.
abril 12, 2020
My first color for my roots was way too light, so now my roots are much lighter than my prior color which looks odd. I requested a darker color for my next order and emailed several questions. I do not know how much darker my color should be. Although the site says we can have a personal consult, I see no way to arrange this. I never received a confirmation of my order (but then found on the web site that it had been placed -- but I would prefer to discuss how dark the color should be and not experiment). I have never received a response to any of my questions and no one has contacted me. Last, I have very dry, curly hair and prefer to use my own products to shampoo and detangle. There is no need to send me these items.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beatrice L. - We’re so sorry to hear that you were unsatisfied with the miscommunication and the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna O.
abril 12, 2020
Hair color
PUBLICADO POR:
Donna O.
abril 12, 2020
I received the color and di my hair last night. I specifically said I did not want my hair to turn any kind of red, Its red not a dark red buts red. I had no blonde hair, I didnt want my hair to be that dark either. So please cancel my subscription. You told me i needed to use a different color and I did.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica B.
abril 12, 2020
Didn’t cover again
PUBLICADO POR:
Jessica B.
abril 12, 2020
I just colored 5 minutes ago and gray is not covered this has happened too many times will not use the product again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jessica B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anudari L.
abril 12, 2020
Go with a drugstore dye, will do better
PUBLICADO POR:
Anudari L.
abril 12, 2020
I was thoroughly disappointed with the eSalon experience. Everything came in pretty packaging and had my hopes up. I followed the instructions to dye my hair immediately. The dye did turn a pretty auburn/purple, the color I expected. The smell was very strong, gave me a headache. After I was done and washed everything off, all the color washed off! After I dried my hair, there was no hint of "dark brown purple pearl" or whatever. If anything my brown hair was a lighter shade of brown, which is probably just damage from the chemicals. The color didn't stay but the odor did! I kept getting headaches every time I washed my hair and the smell would come out more pungently for the next few days! What's more frustrating is that even though I saw no change in color that I wanted, my pillowcases got stained and my entire bedset is now ruined! I wanted to do something fun with my hair while stuck in quarantine and instead of going with a generic drugstore brand, I tried to play it safe with eSalon. I ended up burning my hair, a three day headache, and stained sheets which costs hundreds of dollars! Truly, just go with a store brand, at least it will dye your hair and is half the stupid price.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anudari L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had bad experience with our product and did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cathy H.
abril 12, 2020
Not very easy
PUBLICADO POR:
Cathy H.
abril 12, 2020
The color last only 2 weeks
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cathy H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Birgit H.
abril 11, 2020
Hält nicht
PUBLICADO POR:
Birgit H.
abril 11, 2020
Hab die Farbe vor 3 Wochen aufgetragen jetzt nach 2tagen Sonne Gartenarbeit ist das ganze rot weg meine Haare sind jetzt nicht mehr rot sondern kommisch braun.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Birgit H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Roxann J.
abril 11, 2020
Meh
PUBLICADO POR:
Roxann J.
abril 11, 2020
The color was okay. The packaging was fancy and they did their best to impress me by sending 2 bottles with different peroxide volumes. Problem is that they got it totally backward. They wanted me to put the 15 volume on my roots and the 20 volume on the ends. How does that make any sense at all? Anything lower than 20 vol peroxide will not cover grey very well and having to mix 2 bottles is pointless and annoying. Not to mention that I was depositing color not lifting color so if they wanted to really impress me they would have sent 10 volume for the ends. Then they turned around and auto charged me for more color 10 weeks later without checking with me. In normal times, okay, maybe, but THERE IS A PANDEMIC GOING ON. I need my money for rent not hair color and the ONLY way to cancel is to call during business hours. This whole experience has turned into a huge hassle all around.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Roxann J. - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Nathalie F.
abril 11, 2020
Pas encore convaincu
PUBLICADO POR:
Nathalie F.
abril 11, 2020
Le coffret est sympa par contre les produit sont en anglais
Légèrement différence de teinte avec ma couleur habituel . J espère que l ajustement du prochain sera au point
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nathalie - Merci d'avoir partagé. En examinant votre profil, nous constatons que nos coloristes ont modifié la couleur, selon vos requêtes. N'hésitez pas à revenir vers nous si besoin ; nus serons ravis de vous aider !
PUBLICADO POR:
agnes B.
abril 11, 2020
tres mecontente
PUBLICADO POR:
agnes B.
abril 11, 2020
lacouleur est resortie lputot un blond venitien que j ai en horreur j avais commamde un blond tres clair cendre10.13
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Agnes - Nous vous remercions d'avoir partagé votre expérience, nous sommes désolés d'apprendre que vous êtes déçue par les résultats de votre coloration. En examinant votre profil, nous constatons que vous avez été déjà contactée pour une modification de votre couleur. N'hésitez pas à revenir vers nous si besoin !
PUBLICADO POR:
Brandie W.
abril 11, 2020
Cute box and kit.
PUBLICADO POR:
Brandie W.
abril 11, 2020
Still had reddish tint which I got this to avoid...but this kit was very cute and organized. It just didn’t add any color to my roots or seem to make a difference with my hair at all, just gave me a red tint to my hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brandie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not reach up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jane C.
abril 11, 2020
Product was damaged
PUBLICADO POR:
Jane C.
abril 11, 2020
I was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren B.
abril 11, 2020
Got the job done but definitely not salon quality
PUBLICADO POR:
Lauren B.
abril 11, 2020
My hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexandra S.
abril 11, 2020
Did not diminish the red tone in my hair
PUBLICADO POR:
Alexandra S.
abril 11, 2020
I had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Romney A.
abril 11, 2020
My Hair is tooooooooooo Dark
PUBLICADO POR:
Romney A.
abril 11, 2020
I requested my hair to be lighter in the last order and it look lots darker, my hair is dark already I need my hair to look more red not dark.
after I apply my color I wanted to cray because I haven't had this dark color in years :( :(
I need my hair more RED not black.
my hair doesn't look like the picture I send it looks almost black and I don't like it. Romney Apodaca K.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Romney A. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of your color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle P.
abril 11, 2020
Please CANCEL my subscription.
PUBLICADO POR:
Michelle P.
abril 11, 2020
While I love the color, I don't like the burning sensation on my scalp which occurs for days days after my color as well as I my skin peeled along my hairline and scalp this last time. There is something in your product that does not agree with me. The last time I called in and spoke to my color advisor, she told me not to put the dye on my scalp and to try to avoid it. Really?? Hard to do when this is inevitable. PLEASE CANCEL NOW!! THANK YOU!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the after-effect of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Darlene P.
abril 11, 2020
Color didn't match
PUBLICADO POR:
Darlene P.
abril 11, 2020
It lightened some and covered the grays but my hair has an orange tint and isn't as light as was supposed to be
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Darlene P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan
abril 11, 2020
Much too dark
PUBLICADO POR:
Susan
abril 11, 2020
The color was not at all what I was expecting...nor did it match the color charts on the page....I know I will be coloring my own hair for awhile but I'm not sure I can trust ordering from you again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susan - We’re so sorry to hear that the color did not meet to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Suzanne M.
abril 11, 2020
This product is like wax
PUBLICADO POR:
Suzanne M.
abril 11, 2020
I followed directions as specified. I jumped into the shower and start rinsing my hair and then my whole body is covered with something sticky/wax like. It was such a horrible experienced. I tried to wash it of my hair and it is still there...it took 45 min to remove it from my body. I ran out of hot water. Horrible, horrible...i want to cry. My body is still feels waxy and I wasn’t able to remove it from my hair. I can only image what this is doing to my shower drain. I’m gonna need a plumber.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Suzanne M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the texture of our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
Becky E.
abril 11, 2020
Grey
PUBLICADO POR:
Becky E.
abril 11, 2020
This color was perfectly matched and I loved it. However it did not cover my gray as well as a salon color or even drug store box color. I tried to get back on to my account to tell my colorist this but there was no way to send her a message. Disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Becky E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage and the miscommunication, however we are pleased to know that overall you are happy with your color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jana B.
abril 11, 2020
Niemals wieder
PUBLICADO POR:
Jana B.
abril 11, 2020
Habe alles nach Anweisung gemacht. Innerhalb der Einwirkzeit wurde das Haar extrem dunkel.... Oje dachte ich. Nach auswaschen und shamponieren alles ganz gut. Aber bereits beim trocknen sah ich extrem farbunterschiede von Ansatz und Resthaar.... Das geht gar nicht!!!! Bin total enttäuscht.... Kaufe lieber wieder im Fachhandel...
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jana B. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kristin G.
abril 11, 2020
Color didnt cover grey
PUBLICADO POR:
Kristin G.
abril 11, 2020
Color was ok but didnt cover grey for more than a week.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kristin G. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittney R.
abril 11, 2020
Very disappointed
PUBLICADO POR:
Brittney R.
abril 11, 2020
Very disappointedI asked for more mahogany to be added to my color and they didn’t add any its even lessSo I’m not gonna even use the box I was just send I’ve used it twice before and I was unsatisfied. I gave him a third chance and they didn’t do the right one I hate to complain but very unhappy with the results
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brittney R. - Thank you for your feedback. We’re so sorry to hear that you were not satisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Michelle M.
abril 10, 2020
Color was short lived
PUBLICADO POR:
Michelle M.
abril 10, 2020
The last two boxes did not have the longevity of the first. Unsure what has changed, but quality is no better than what I can get at the grocery store.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Michelle M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Louise L.
abril 10, 2020
Meh
PUBLICADO POR:
Louise L.
abril 10, 2020
Color was nice but didnt cover gray roots. I asked for a little darker color, received same color. I'll try again and see what happens. Got better results from Sally's color
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Louise L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ellyn W.
abril 10, 2020
Not happy
PUBLICADO POR:
Ellyn W.
abril 10, 2020
I had canceled my membership due to the fact there wasn't enough dye sent after the 1st time. A couple of months later after constantly getting emails I decided to join again and they only sent 1 bottle rather then the 2 you receive when you 1st start. I have very long hair. Id I would have gotten the 2cd bottle for the 1st time I'd be happy due to the fact I havent colored my hair in months. So now im canceling again. I love the product but needed the initial 2 to begin again
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ellyn W. - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color quantity. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amber L.
abril 10, 2020
Color ok but hair super brittle and dry
PUBLICADO POR:
Amber L.
abril 10, 2020
This was very rough on my hair. My hair was so dry and harsh. I think there needs to be a stronger conditioner. I also do not want to continue if this is now $27plus each time rather than the $10.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amber L. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Andrena M.
abril 10, 2020
Did not cover
PUBLICADO POR:
Andrena M.
abril 10, 2020
I was very excited about this but the color did not cover the grey and did not cover the highlights I had. Also the root color was darker than the end color
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Andrena M. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Diana N.
abril 10, 2020
Need color adjustment
PUBLICADO POR:
Diana N.
abril 10, 2020
I need more red in the mix. I want an Auburn look with brown. A bit less mahogany.
Can we adjust this is my next order.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Diana N. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa K.
abril 10, 2020
Didn’t cover greys, very drying
PUBLICADO POR:
Lisa K.
abril 10, 2020
I’ve used boxed hair colors in the past so I was familiar with the process. I followed the directions and kept it on for the specified time. I think there should be an option & directions to use 1/2 of the solutions as I wasted most of it & tossed it. Within 3 days I could see my greys again - not all of them, but it was definitely noticeable. It wasn’t like I had even washed my hair since I had colored it so there was no reason to have it fade. The system also dried my hair out terribly - it is coarse & dry by nature but it literally looked completely fried even though I put extra smoothing /conditioning product on it before drying.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lisa K. - Thank you for your feedback. Upon reviewing your profile, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Janet V.
abril 10, 2020
Didn't get what I asked for
PUBLICADO POR:
Janet V.
abril 10, 2020
I selected Demi permanent and received permanent colour
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Janet V. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Courtney W.
abril 10, 2020
My hair is orange and blue
PUBLICADO POR:
Courtney W.
abril 10, 2020
I filled out the forms. Followed the instructions. And the ends are blue green and the roots are orange
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Courtney W. - Thank you for your feedback. Upon reviewing your eSalon profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alanna
abril 10, 2020
Did not at all turn out like the advertised photo
PUBLICADO POR:
Alanna
abril 10, 2020
This custom colour was depicted as being a dark purple. This dye absolutely did not turn out purple, but rather slightly reddened my already dark, red hair.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best! Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
PUBLICADO POR:
Corinne A.
abril 9, 2020
Un catastrophe
PUBLICADO POR:
Corinne A.
abril 9, 2020
La première était superbe mais là c est un vulgaire châtain clair avec de légers reflets, j aurais eu la meme en grande surface bien moins cher….
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Corinne - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous contacterons par email afin de vous assister davantage.
PUBLICADO POR:
Aurore C.
abril 9, 2020
Châtain cuivré
PUBLICADO POR:
Aurore C.
abril 9, 2020
Je suis moyennement sastisfaite car je suis bien devenu châtain donc satisfaisante sur ce point mais le cuivré est inexistant
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aurore - Merci de votre retour. Si vous le souhaitez, nous serons ravis de modifier votre couleur ! Veuillez vérifier vos emails, nous vous contacterons avec toute information pour une modification.
PUBLICADO POR:
Jessica R.
abril 9, 2020
Left my hair very dry
PUBLICADO POR:
Jessica R.
abril 9, 2020
Color came out great but really dried up my hair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jessica R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
PUBLICADO POR:
Janette P.
abril 9, 2020
Wrong color
PUBLICADO POR:
Janette P.
abril 9, 2020
Color was nothing like described!!!!!
My hair turned out a black color
Had to pay more money to get it fixed!!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Janette P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Please, keep your eye out for an email from us for your next steps. We truly appreciate your feedback!
PUBLICADO POR:
Jennifer L.
abril 9, 2020
HORRIBLE COLOR
PUBLICADO POR:
Jennifer L.
abril 9, 2020
My color turned out NOTHING like the example pics. It’s a horrible orangey-red color. My roots are a reddish-brown, then the strands are a completely different color. I won’t ever use this service again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jennifer L. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jean S.
abril 9, 2020
Don’t purchase
PUBLICADO POR:
Jean S.
abril 9, 2020
Don’t purchase, Do not purchase from this company once you try it when you try to cancel they will continue to charge you and send you more. Congratulations I had to cancel three different times. They refused to refund or except the product that had been unopened. Total rip off!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jean S. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Here at eSalon we are always happy to help in any way we can! Please let us know if you need further assistance.
PUBLICADO POR:
Britney K.
abril 9, 2020
Didn’t have any purple undertones
PUBLICADO POR:
Britney K.
abril 9, 2020
I was excited to use this sadly there are no undertones
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Britney K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Ileina M.
abril 9, 2020
Not close to color I chose
PUBLICADO POR:
Ileina M.
abril 9, 2020
My hair ended up about two levels darker than what I chose and not in the least but copper either. Following the instructions to start at my roots and let them process first also gave me hot roots. My hair looks and feels terrible.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ileina M. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that one of our Color Experts has already discussed with you to resolve your concern. Please, let us know if there is anything else we can help you with.
PUBLICADO POR:
Katie G.
abril 9, 2020
Dark blonde
PUBLICADO POR:
Katie G.
abril 9, 2020
I order lighter blonde but they went with my hair color which was fine but now my hair is dark brown
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Katie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karin W.
abril 9, 2020
zunächst zufrieden
PUBLICADO POR:
Karin W.
abril 9, 2020
Das Mischen , anwenden, auftragen war einfach zu händeln.
Der erste Eindruck war genial, zwar etwas zu dunkel, aber hat gefallen.
Bereits nach 2,5 Wochen trat ein deutlicher rötlicher Ton hervor, nach 4 Wochen überwiegt ein rötlich bräunlicher Ton und gefällt mir überhaupt nicht. Das Haar sieht scheckig aus, von der eigentlichen Farbe ist nichts mehr vorhanden. Es sieht einfach nur noch aus wie eine schlechte Tönung. Ich bin enttäuscht.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karin W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Georgia V.
abril 9, 2020
So the wrong color
PUBLICADO POR:
Georgia V.
abril 9, 2020
Also lost hair, it came out when rinsing the color
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Georgia V. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been, and that you had hair loss after using our color. Our Color Experts have been in contact via email and will be happy to assist in this process!
PUBLICADO POR:
Elke S.
abril 8, 2020
unseriös!
PUBLICADO POR:
Elke S.
abril 8, 2020
Wie kann ich kündigen? Keine Antwort auf mail bekommen...sehr unseriös!!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elke S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Via H.
abril 8, 2020
Not as asked for
PUBLICADO POR:
Via H.
abril 8, 2020
Please look at the email trail communication.
I specifically asked to avoid the orange tone and was worried about that. I have sent pictures, descriptions and engaged in discussion with the technician and still my hair is ORANGE.
Thanks but no thanks!
Via
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Via H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa E.
abril 8, 2020
Not quite right
PUBLICADO POR:
Lisa E.
abril 8, 2020
I like the color but I wanted some blonde. I asked for strawberry blonde
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lisa E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ulrike M.
abril 8, 2020
Farbergebnis anders, als bestellt
PUBLICADO POR:
Ulrike M.
abril 8, 2020
Qualität, Verpackung und Versand waren gut. Leider das Farbergebnis nicht (Mittelblond bestellt/Rotblondes Ergebnis). Habe dafür aber anstandslos eine Gutschrift erhalten und werde noch einen Versuch wagen. Die Farbmischung an sich stinkt ziemlich stark nach Ammoniak, die Haare fühlten sich nach dem Färben aber gut an und sind auch nicht kaputt. Ein wenig schwierig gestaltet sich der telefonische Kontakt - sehr schlechte Leitung (vielleicht Feuerland?), allerdings recht freundliche, wenn auch schwer verständliche Mitarbeiterinnen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ulrike M. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Sabine C.
abril 8, 2020
Das Geld nicht wert
PUBLICADO POR:
Sabine C.
abril 8, 2020
Blase farben , richt sehr stark , dekt nicht richtig graue Haare ab.
Haare wie Stroh
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sabine C. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kelsey L.
abril 8, 2020
Wanted ash blonde and got strawberry blonde
PUBLICADO POR:
Kelsey L.
abril 8, 2020
My hair looks terrible and I can’t even get it fixed at a salon because they are closed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kesley L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Doris E.
abril 8, 2020
Farbe nicht wie gewünscht
PUBLICADO POR:
Doris E.
abril 8, 2020
Leider war die Farbe viel zu rot, obwohl ich darauf hingewiesen habe. Sehr enttäuscht
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Doris E. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Anita W.
abril 8, 2020
My hair turned orange.
PUBLICADO POR:
Anita W.
abril 8, 2020
I followed all of the instructions to a tee. But my roots are now orange. I think the at-home products don't work well for blondes. Disappointed!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anita W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judy K.
abril 8, 2020
Hair color
PUBLICADO POR:
Judy K.
abril 8, 2020
I colored my whole head of hair. Roots first and then rest of hair. Still felt it was a little too dark but not bad. Then next day did highlights that really helped.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Judy K. - Thank you for your feedback! Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve this little concern. If you have any questions please let us know, we're happy to help!
PUBLICADO POR:
Tina
abril 8, 2020
Not good color🤦♀️
PUBLICADO POR:
Tina
abril 8, 2020
I got orange color😡😱. This is not the same color as I was expected. Sorry I am not going to order ever again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already discussed with one of our Team Member about this concern. Please, let us know if there is anything else we can do to help. We truly appreciate your feedback.
PUBLICADO POR:
Terry P.
abril 8, 2020
Said light brown but it as Dark brown
PUBLICADO POR:
Terry P.
abril 8, 2020
I wish I had not colored my hair with this color. Said light brown it wasn't, it was dark brown.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Terry P. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, we see that you have already discussed and resolved this concern with your colorist. Please let us know if there is anything else we can do to help! Thanks again!
PUBLICADO POR:
Barbara N.
abril 7, 2020
Die Farbe entspricht nicht meinen Vorstellungen
PUBLICADO POR:
Barbara N.
abril 7, 2020
Möchte mein Abo lündigen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Barbara N. - Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
AUBRY A.
abril 7, 2020
désolée
PUBLICADO POR:
AUBRY A.
abril 7, 2020
J ' attends toujours le colis
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Maryvonne - Nous nous excusons pour le retard dans la livraison, malheureusement la situation sanitaire avait cause des retards de préparation et livraison des commandes, veuillez nous excuser pour cela. Nous vous avons envoyé un email aussi, pour être certains que vous avez bien reçu de votre coloration. Nous vous remercions de votre patience
PUBLICADO POR:
stephanie B.
abril 7, 2020
Toujours non reçu
PUBLICADO POR:
stephanie B.
abril 7, 2020
Commande le 22/03 le 7/ 04 toujours rien reçu !!!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Stéphanie - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Veuillez vérifier vos emails, nous vous en avons envoyé un de confirmation.
PUBLICADO POR:
TerryAnn B.
abril 7, 2020
Color blind
PUBLICADO POR:
TerryAnn B.
abril 7, 2020
I asked for reddish brown and I got black hair. I’m very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
TerryAnn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vicky S.
abril 7, 2020
My hair is ruined
PUBLICADO POR:
Vicky S.
abril 7, 2020
I am shocked ! The vomit did not cover my hair and now it’s come out completely ! They said sorry!!! And they would send the correct product!!! Till now nothing has come!! I am disgusted !! Every day I call and they keep saying the same thing !!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Vicky S. - We truly appreciate your feedback. We're glad that you could discuss this matter with one of our Color Experts. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
dorothy K.
abril 7, 2020
color
PUBLICADO POR:
dorothy K.
abril 7, 2020
i need to change my previous color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
dorothy K. - We’re so sorry to hear that you were unsatisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joyce H.
abril 7, 2020
Didn’t cover gray!
PUBLICADO POR:
Joyce H.
abril 7, 2020
Didn’t cover my gray...not satisfied.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Joyce H.- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Robin O.
abril 7, 2020
Cemical burns to my head and neck
PUBLICADO POR:
Robin O.
abril 7, 2020
I should sue your ass. After I colored 7 days later I am in the ER with severe burns
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Robin O. - Thank you for reaching out to us. Upon reviewing your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Ivonne B.
abril 6, 2020
Ansatzfärben
PUBLICADO POR:
Ivonne B.
abril 6, 2020
Leider bin ich mit dem Ergebnis nicht zu 100 % zufrieden.
Meine Ausgangsfarbe war dunkel blond. Der Ansatz sollte nachgefärbt werden. Leider habe ich einen Rotstich.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ivonne B. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Isabell
abril 6, 2020
Hochwertige Farbe aber leider nicht das gewünschte Farbergebnis
PUBLICADO POR:
Isabell
abril 6, 2020
Tolle Verpackung, einfach Anwendung und die Haare sind danach gepflegt und glänzen wie nach einem Friseurbesuch. Das hat mich total begeistert. Leider weicht das Farbergebnis extrem von meinem angegeben Wunsch ab. Ich hatte persönliche Notizen und eine Bild meine aktuellen Haarfarbe hochgeladen um zu erreichen das mir der Stylist die perfekte Farbe formuliert. Trotz dessen, dass ich beschrieben hatte das ich gerne etwas heller werden möchte und einem Rotstich entgegen wirken will, sind sie kaum bis garnicht heller geworden und der Rotstich ist noch intensiver geworden. Eventuell wäre es besser gewesen wenn der Stylist nochmal Kontakt mit mir aufgenommen hätte um mir mitzuteilen, dass mein Farbwunsch nicht erfüllt werden kann und mit mir eine Lösung gefunden hätte bzw. mich einfach vorgewarnt hätte das ich mit einer anderen Farbe rechnen muss.
Schade eigentlich, denn ich bin extrem begeistert von dem Konzept und der Qualität und hätte gerne ein Abo bei eSalon gebucht.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Isabell - Es tut uns leid zu hören, dass Ihren Erwartungen nicht entsprechen werden konnten. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Chris D.
abril 6, 2020
It didnt work!
PUBLICADO POR:
Chris D.
abril 6, 2020
I colored my hair and see virtually no difference! All my gray roots are still there. I'm VERY disappointed!!!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
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