Everything was good except for the color. The hair color was too dark, and did not look good with my complexion. I did not have any problems other than that.I don't know if I can go lighter next time, or if I will need to have it applied by a professional next time.
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Respuesta de nuestros expertos
Debbie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
María A.
abril 18, 2020
Most dark for my ends and more light for roots
PUBLICADO POR:
María A.
abril 18, 2020
Most dark for my ends and more light for roots
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Respuesta de nuestros expertos
Maria- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jazmin L.
abril 18, 2020
Not the desired color
PUBLICADO POR:
Jazmin L.
abril 18, 2020
I ordered a pearl mahogany color after I read a review recommending this product. While the instructions were easy to follow and the product was very gentle on my scalp (I usually have issues with dyes stinging and itching), my roots, which were quite prominent with my previous hair color, are the just as dark, while the dye is not nearly as red as advertised. The color is more of an ash brown. This would absolutely be a product that I recommend to others if the color has been correct.
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Respuesta de nuestros expertos
Jazmin- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sheri M.
abril 18, 2020
Didn't cover gray
PUBLICADO POR:
Sheri M.
abril 18, 2020
I was very disappointed that my color did not cover my grays. I have a pixie cut and it made it even more noticeable. I will not be purchasing this product again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sheri M. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer G.
abril 17, 2020
Roots don’t match
PUBLICADO POR:
Jennifer G.
abril 17, 2020
The roots are way too light
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne F.
abril 17, 2020
Lieferzeit ist eine Katastrophe
PUBLICADO POR:
Yvonne F.
abril 17, 2020
Ich kann leider nichts bewerten da die Farbe nach 3 Wochen noch immer nicht angekommen ist aber eine Mahnung ist eingetroffen, obwohl ich den Kauf auf Rechnung tätigte, was aus meiner Sicht bedeutet, Zahlung nach Erhalt der Ware!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Yvonne F. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Gabriela S.
abril 17, 2020
sehr unzufrieden
PUBLICADO POR:
Gabriela S.
abril 17, 2020
schlechte farbe
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gabriela S. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Dennoch hoffen wir, dass Sie uns noch eine zweite Chance geben. Wir nehmen unsere Farbzufriedenheitsgarantie sehr ernst und würden uns gern mit Ihnen in Verbindung setzen, um daran zu arbeiten, Ihr Farberlebnis zu verbessern.
PUBLICADO POR:
Isabelle L.
abril 17, 2020
Racines
PUBLICADO POR:
Isabelle L.
abril 17, 2020
ne couvre pas assez les racines....
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Isabelle - Nous vous remercions de votre retour, et nous espérons que nous pourrons discuter bientôt afin d’améliorer votre expérience avec nous ! Vous retrouverez plus de détails dans l’email envoyé.
PUBLICADO POR:
Jenny S.
abril 17, 2020
It was darker than I wanted but good coverage on the gray
PUBLICADO POR:
Jenny S.
abril 17, 2020
It was darker than I wanted but good gray coverage, it should come with a cape, the color gets everywhere and not easy to wash off. I would go lighter next time.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jenny S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carlotta R.
abril 17, 2020
Unzufrieden
PUBLICADO POR:
Carlotta R.
abril 17, 2020
Ich wollte von meinen dunkelbraunen Haaren (virgin Hair) auf ein helleres Aschbraun kommen. Leider habe ich ein noch dunkleres Ergebnis mit der Farbe erzielt, als meine Haare schon sind. Zum Glück habe ich, wie empfohlen, nur eine Teststrähne gefärbt.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Carlotta R. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Jutta M.
abril 17, 2020
Hat mich leider nicht überzeugt
PUBLICADO POR:
Jutta M.
abril 17, 2020
Sehr schon verpackt mit personifiziertem Aufkleber auf der eigenen Farbflasche und einem hübschen Karton. Die Farbe war aber letztendlich nicht im entferntesten die auf dem Foto. Es war eher ein Feuerrot, das ich einen Tag ausgehalten habe und es dann überfärbt habe.
Ich glaube es gibt vieles, was digital funktioniert. Aber eine Haaranalyse und Expertenberatung ist wohl eher schwierig. Die Farbe selbst riecht sehr chemisch. In meinem Fall war sie auch nicht sonderlich gleichmäßig obwohl ich mich strikt an die Anleitung gehalten habe. Dennoch glaube ich, dass eSalon gut funktionieren kann, wenn man denn dann die richtige Farbe findet. Bei mir war es leider nicht so.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jutta M. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Darlene S.
abril 17, 2020
Takes too long to get product shipped
PUBLICADO POR:
Darlene S.
abril 17, 2020
Order apr 5 ... still have not received on Apr 17. Need better shipping procedure
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Respuesta de nuestros expertos
Darlene- We apologize for the delay in our reply to your review and truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosa W.
abril 17, 2020
Hair too dark for the dye
PUBLICADO POR:
Rosa W.
abril 17, 2020
I really wanted this to work. But unfortunately after following all the instructions I can't even see a tint of colour peeping through. Part of the problem as well was that the colour I chose was the lightest one that was available, as the colours lighter, which my hair probably needed, were unavailable to me. My hair is black and I had high hopes for esalon that it would work. Very sad not to be able to give a good review.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rosa W. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura D.
abril 17, 2020
awful
PUBLICADO POR:
Laura D.
abril 17, 2020
I have no way to contact esalon so i will do it via a review. This hair color which was meant to cover the grey on my roots did NOTHING. ZERO coverage of grey hairs. Dont waste your money.
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Respuesta de nuestros expertos
Laura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Priscilla M.
abril 17, 2020
The color doesn't last long
PUBLICADO POR:
Priscilla M.
abril 17, 2020
The color at the top of my head started to fade after my second shampoo
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Respuesta de nuestros expertos
Priscilla- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jolene J.
abril 17, 2020
They do not even look at the pictures you send...
PUBLICADO POR:
Jolene J.
abril 17, 2020
terrible color match and would never trust this company again! I will stick to my salon and style experts!!
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Respuesta de nuestros expertos
Jolene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Suzanne N.
abril 17, 2020
Doesn’t cover grey
PUBLICADO POR:
Suzanne N.
abril 17, 2020
I am very disappointed with the lack of grey coverage. Also the website says it is 100% guaranteed but there is no one to answer you they say high call volumes.
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Respuesta de nuestros expertos
Suzanne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bradie B.
abril 17, 2020
Color Faded Quickly
PUBLICADO POR:
Bradie B.
abril 17, 2020
I was pleased with the application process and liked the color. However, the color faded really fast and I use a top of the line color safe shampoo. I would love this if the color would only last a while longer.
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Respuesta de nuestros expertos
Bradie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole W.
abril 17, 2020
Abofalle
PUBLICADO POR:
Nicole W.
abril 17, 2020
Produkt wird sls Lokangebot günstig angeboten und danach hat man ein Abo das viel teurer ist abgeschlossen! Kündigung erst nach der 2. (teuren Lieferung möglich) erste Farbe 10 Euro und zweite Farbe mit Lieferung 25 Euro!!! Unterm Strich eine teure Angelegenheit und abzocke!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicole W. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Joanne G.
abril 16, 2020
My mistake
PUBLICADO POR:
Joanne G.
abril 16, 2020
Please do not send me anymore hair color. I was under the impression your hair color was more natural ingredients and less chemicals. That is my mistake not yours. Everything else about eSalon was great but unfortunately I need a more natural ingredient hair color. Thank you for your time spent, Joanne G
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Joanne G. -We truly appreciate your feedback here at eSalon! We are so sorry to hear that our color did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tera M.
abril 16, 2020
No!!! Don’t do it
PUBLICADO POR:
Tera M.
abril 16, 2020
Turned my hair brassy orange. Never again.. now I’m screwed until the salons open up again
Not worth it, don’t do it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tera - We apologize for the delay in our response to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Simone
abril 16, 2020
Farbe deckt nicht
PUBLICADO POR:
Simone
abril 16, 2020
Die Anwendung ist sehr einfach, auch mit meiner sehr empfindlichen Kopfhaut gab es keine Probleme.
Aber: leider hat die Farbe nicht gedeckt. Die ersten Tage sah das Ergebnis noch ganz ok aus, daber bereits nach einer Woche war der Ansatz wieder deutlich sichtbar, fast wie vor der Anwendng.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Simone - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten es besprochen haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Danielle B.
abril 16, 2020
Livraison
PUBLICADO POR:
Danielle B.
abril 16, 2020
Difficile de donner un avis alors que le produit n'est toujours pas livré !
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Danielle - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Nous vous avons envoyé un email pour vous assister ultérieurement.
PUBLICADO POR:
Françoise C.
abril 16, 2020
Je ne suis pas doué pour faire celà
PUBLICADO POR:
Françoise C.
abril 16, 2020
J'ai bien reçu la livraison mais ne l'ai pas appliqué, j'ai trouvé une autre solution car je ne me sentais pas capable de la poser. Je souhaite donc stopper l'abonnement, je l'ai fait à plusieurs reprises selon la méthode conseillée mais je ne sais pas si cela est pris en compte. Veuillez accusé réception de cette demande de résiliation d'abonnement. Je vous remercie. Cordialement
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Françoise - Merci d'avoir partage votre avis. Nous voulons que l'expérience soit la plus facile, et, si vous en avez besoin, vous pouvez toujours nous joindre, par téléphone ou email, et nous serons ravis de vous donner tout renseignement et conseil ! Veuillez vérifier vos emails, nous vous avons envoyé un email de confirmation, concernant votre compte.
PUBLICADO POR:
Jennifer D.
abril 16, 2020
Never received order
PUBLICADO POR:
Jennifer D.
abril 16, 2020
Where is my order???
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We apologize for the delay in response to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria H.
abril 16, 2020
Black color
PUBLICADO POR:
Victoria H.
abril 16, 2020
I like the color and everything that came with it but my hair was very dry and felt like hay straw after rinsing it out.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Victoria - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sharon G.
abril 16, 2020
GRAY HAIR
PUBLICADO POR:
Sharon G.
abril 16, 2020
Did not cover gray hair as well as I first thought it did. After several washes, the gray was back. Otherwise color was good and the condition my hair is in is good.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sharon - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather B.
abril 16, 2020
Wrong color
PUBLICADO POR:
Heather B.
abril 16, 2020
My hair turned out a dark brown......I have red hair. Not happy with it at all.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Heather- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy C.
abril 16, 2020
Went a tad red/orange
PUBLICADO POR:
Nancy C.
abril 16, 2020
Love coverage without odor but this time my color is more red than golden brown.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nancy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Oneida O.
abril 16, 2020
Brassy
PUBLICADO POR:
Oneida O.
abril 16, 2020
Prefer ash blonde but when I dyed my hair the color was to brassy. My hair looked like a copper red color. I thought maybe it was just the first time but no it was every time. I wrote a request online for an adjustment but the color was not adjusted. Not happy.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Oneida O. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
hazel H.
abril 16, 2020
nice shampoo
PUBLICADO POR:
hazel H.
abril 16, 2020
color was a little to light..does not cover grey very well please cancel my future orders
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Hazel H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carole T.
abril 16, 2020
Easy to use
PUBLICADO POR:
Carole T.
abril 16, 2020
A little too dark, a little more blond added.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carole T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
LISA H.
abril 16, 2020
Did Not Cover Gray
PUBLICADO POR:
LISA H.
abril 16, 2020
The color itself was spot on and easy to use, unfortunately, it did not cover a fair amount of my gray. Very disappointed since I waited almost 2 weeks to receive this. Followed the directions to a "T", perhaps keeping it on longer to process? Unsure since it stated 30 minutes. Will have to re-color soon. Unsure if I would try this again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aurore V.
abril 16, 2020
Couleur rate
PUBLICADO POR:
Aurore V.
abril 16, 2020
J'ai demandé blond fonce cendre 7.1 une horreur suis quasi rousse
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aurore - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Carin S.
abril 16, 2020
Not great at all
PUBLICADO POR:
Carin S.
abril 16, 2020
Red color had a purple tint to it and way over complicated to use. I wouldn't use it again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carin S. - We truly appreciate your feedback, and we are so sorry to hear that our color and overall experience with us did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Daniela D.
abril 16, 2020
Na ja
PUBLICADO POR:
Daniela D.
abril 16, 2020
Also, ich muss sagen die Deckkraft war einfach Klasse.
Es war nur nicht so geworden wie ich es wollte.
Die Farbe war genau so wie die Farbe auf meinem Bild.
Ich hatte aber ein leuchtende, mit Farbaktienten gewollte.
Mehr ins Orang-Rote rein.
Die Farbe war einfach langweilig.
Sie sollte in die Richtung gehen wie das Irische Rot-Orange.
Die Farbe hatte keinen Glanz, sie sah stumpf aus.
Leider.
Den von der Deckkraft war ich echt überzeugt.
Und für das Geld hab ich etwas anderes erwartet.
Was noch gut war, war das mein Haar echt gesund aussah und nicht trocken wurde.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Daniela D. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nazife C.
abril 16, 2020
Habe leider Allergie bekommen
PUBLICADO POR:
Nazife C.
abril 16, 2020
Habe allergische Reaktion gehabt deshalb würde ich es nicht nochmals kaufen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nazife C. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Jocelyne M.
abril 16, 2020
Pas satisfaite
PUBLICADO POR:
Jocelyne M.
abril 16, 2020
J’avais bien précisé que je ne voulais pas de ce fameux reflet roux dans le châtain ....eh bien c’est raté j’ai ce fameux reflet roux aux racines....
Je voulais bien un châtain froid sans roux, c’etait bien précisé vous n’avez pas tenu compte de ma demande .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jocelyne - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. En examinant votre profil, nous constatons que vous en avez déjà discuté avec votre coloriste pour une modification de la couleur. N'hésitez pas à revenir vers nous si besoin
PUBLICADO POR:
Tina W.
abril 16, 2020
Roots turned out brassy
PUBLICADO POR:
Tina W.
abril 16, 2020
Although the overall colour is nice, my roots are quite brassy. It just didn't provide the coverage I need.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tina W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of our color application. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kacy E.
abril 16, 2020
Not the right shade and no gray coverage
PUBLICADO POR:
Kacy E.
abril 16, 2020
I spent a lot of time adding pictures, explaining what I was looking for. None of this was taken into account for my “custom” blend and I’m almost positive the shade was just sent as is with no customization. When I stated that the color didn’t work for me (was not even close to the shade I asked for, gave me hot roots, and didn’t cover grays) I was basically met with insinuations that I was too old to get the shade I wanted, the colorist stating that the models in the photos I sent “didn’t look like they were also trying to cover grays”. I’m 34. Maybe this is a good solution if you want exactly the shades they have available, but if you are looking for customization or the kind of consultation/thought you’d get in the salon, look elsewhere. I’m just gonna try blending my own with products from Sally’s, little tip that maybe these “master colorists” could use: when blending yourself, use the percent of a natural color (i.e, brown) corresponding to the percent of gray hair you have. So, for me I have about 20% gray, so I’m planning on using 20% brown, the rest bright red (my desired shade). Good luck! Hope your results work better than mine!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kacy E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Giovanna G.
abril 15, 2020
Still no good coverage.
PUBLICADO POR:
Giovanna G.
abril 15, 2020
Not good gray coverage at all.
It seems like if si ask for one thing I don’t get the other one.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Giovanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Muriel B.
abril 15, 2020
Un peu déçu
PUBLICADO POR:
Muriel B.
abril 15, 2020
La couleur que je vous ai commandé un peu déçu car elle un peu au roux et c'est ce que je ne voulais pas merci je désire aussi annuler toutes les prochaines commandes merci
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Muriel - Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes, et nous serons ravis de voir comment on peut modifier votre couleur. Nos experts coloristes vous contacterons par email afin de vous assister davantage.
PUBLICADO POR:
Anne C.
abril 15, 2020
Commandé le 21/03 le 15/04 toujours pas reçu
PUBLICADO POR:
Anne C.
abril 15, 2020
Très déçu 1 mois pour livrer même en situation compliquée c’est abusé !
Je ne recommande pas ce site
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Anne - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Nous vous en avons envoyé un email de confirmation.
PUBLICADO POR:
Navpreet S.
abril 15, 2020
It can get better
PUBLICADO POR:
Navpreet S.
abril 15, 2020
I am not fully satisfied with the color of my hair, I think it can get better!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Navpreet - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele B.
abril 15, 2020
Did not cover grays
PUBLICADO POR:
Michele B.
abril 15, 2020
I was very impressed with the delivery time, but the product fell short it did not cover my grays. I hope people have better luck because this really could be a great product
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany H.
abril 15, 2020
It’s far from medium blonde!
PUBLICADO POR:
Brittany H.
abril 15, 2020
My hair is brown with a red/orange root tint! So unhappy right now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brittany - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly M.
abril 15, 2020
Aaaaaaacccckkkk
PUBLICADO POR:
Kimberly M.
abril 15, 2020
So much of my hair fell out and the color I was left with was a dull reddish brown blahhhh. Never should have tried this
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - We apologize for the delay in our response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maxence L.
abril 15, 2020
Couleur
PUBLICADO POR:
Maxence L.
abril 15, 2020
Ma couleur est beaucoup trop foncé a ce que je voulais . Produits assez toxique.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Maxence - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Votre satisfaction est notre priorité, et nous espérons que nous pourrons discuter bientôt avec vous afin de l’améliorer ! Nos experts coloristes vous contacterons par email afin de vous assister davantage.
PUBLICADO POR:
Melody M.
abril 14, 2020
I really like the hair coloring kit
PUBLICADO POR:
Melody M.
abril 14, 2020
I thought I would try shampoo and conditioner and also the leave in conditioner but the conditioner smells like hair coloring doesn't work still makes my hair dry the leave in conditioner doesn't work for my long thick and curly hair wasn't impressed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Melody M. - We're truly sorry that our Universal Leave-in and Color Care Shampoo & Conditioner did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs!
PUBLICADO POR:
Kubra K.
abril 14, 2020
The colour is amazing but...
PUBLICADO POR:
Kubra K.
abril 14, 2020
I’m editing my review because it’s now been 2 weeks since I’ve done my colour and my grey are all out already. I thought the colour would last a bit longer than 2 weeks.
The colour and products are good but just don’t last as long as I would hope for.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kubra K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Liz M.
abril 14, 2020
Bold and bright
PUBLICADO POR:
Liz M.
abril 14, 2020
Plenty of product - great added things like 2 pairs of gloves and the stain wipe The colour was too bold for me and will need to tone it down - I also found the product very drying for my hair and used a lot of conditioner every wash since -
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Liz M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sue H.
abril 14, 2020
Unsatisfactory
PUBLICADO POR:
Sue H.
abril 14, 2020
I have only just used the first colour package and am not happy with the result as the colour is very dark AND before I had time to contact you to cancel any more products being sent I received the second package! This is very upsetting as I tried to cancel any other packages but could only delay the delivery date as there was no way on your system of stopping further deliveries. Please accept this message as my formal instructions that I do not wish to receive any products from you with IMMEDIATE EFFECT!
And you will remove all my personal and card details from your database on receipt of this message and will confirm by email that you have closed my account with you and that you will not take any further monies from my Bank Account. I am self-isolating at the moment so I am unable to return the second box at this time. I have tried on several occasions to call you but all lines are busy. Please respond ASAP - regards Sue Harding
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sue H. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Caroline R.
abril 14, 2020
Way too dark and not what I thought I was getting
PUBLICADO POR:
Caroline R.
abril 14, 2020
My previous hair color, a box color, was a medium auburn I liked and received many compliments on. The color in my eSalon kit, applied according to their instructions, is a solid dark brown which looks unnatural and is not what I ordered. I am very fair, have very pale eyes and had natural auburn hair, which suited my coloring, for the first two decades of my life. This color makes me look older than I am and is way too dark for my complexion.
I am very unhappy with it and will not be ordering from them again. What I will be doing today and tonight is trying to remove the color so I can start over and use my box color again as it is less expensive and gives me the results I want.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Caroline R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Nicole G.
abril 14, 2020
Much darker
PUBLICADO POR:
Nicole G.
abril 14, 2020
Much darker than anticipated, also more red than blonde.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nicole G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Pierrette T.
abril 14, 2020
One shade lighter please
PUBLICADO POR:
Pierrette T.
abril 14, 2020
Cannot get used to the darker shade. I do like the color but wonder if it could be just a bit lighter. I would like that.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pierrette T. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Trista G.
abril 14, 2020
No red at all
PUBLICADO POR:
Trista G.
abril 14, 2020
Luckily my hair turned out close to my natural color, but that means 0 red tones.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Trista G. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts have been in contact via email to assist in this process!
PUBLICADO POR:
Toni J.
abril 14, 2020
Color Too Dark
PUBLICADO POR:
Toni J.
abril 14, 2020
This color was supposed to have red and mahogany in the brown but all I see is dark brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Toni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bow P.
abril 14, 2020
Didn’t Cover All my greys
PUBLICADO POR:
Bow P.
abril 14, 2020
I really wanted this to work but it did it cover all my greys. I’ll try it one more time but if it doesn’t do the job I will not purchase any more.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bow - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela B.
abril 14, 2020
Awful
PUBLICADO POR:
Pamela B.
abril 14, 2020
They literally sent me the wrong color and my hair was fire red. This is the fourth mistake and I’ve had it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Josephine D.
abril 14, 2020
Unhappy
PUBLICADO POR:
Josephine D.
abril 14, 2020
In the middle of my hair started turning grey within a week and a half I feel I should get my money back
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Josephine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathleen M.
abril 14, 2020
Not at all what I asked for
PUBLICADO POR:
Kathleen M.
abril 14, 2020
I asked for a light -med blonde, I indicated that I wanted to be close to my current color, what I got was terrible!!! It’s red, brassy, ashy, and dark!!! And it’s dull as can be!!
The worst color ever! Never once did anyone get in touch w me before shipping, to discuss anything.
DO NOT RECOMMEND
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JoAnn C.
abril 14, 2020
My hair color
PUBLICADO POR:
JoAnn C.
abril 14, 2020
My hair is too dark and very red. I am not at all happy with all this red
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
JoAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ilkya V.
abril 14, 2020
Not for me
PUBLICADO POR:
Ilkya V.
abril 14, 2020
did not like at all
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ilkya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carolyn H.
abril 14, 2020
Sorry
PUBLICADO POR:
Carolyn H.
abril 14, 2020
I was unable to apply the color for an even look. I don't blame your product. The directions were great, and I'm pleased with the top color. I'm just not up for this challenge.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection.
PUBLICADO POR:
Kathy M.
abril 13, 2020
Color fix
PUBLICADO POR:
Kathy M.
abril 13, 2020
I had a bad experience with my first shipment and so my salon expert sent another color however it basically was same as previous 'very frustrating 'cant afford to do anymore with it currently
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathy M. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily L.
abril 13, 2020
DO NOY BUY- Turned my roots orange
PUBLICADO POR:
Emily L.
abril 13, 2020
Ordered light blonde and applied to my roots as instructed. Was horrified to see once washed that my roots had turned bright orange, which look horrific. Ladies do not buy this, go to the salon instead! Will cost me a fortune to rectify and has undone years of good work on part of my hairdresser! Highly unimpressed and will not be recommending to anyone!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Emily L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Taydis L.
abril 13, 2020
Good color
PUBLICADO POR:
Taydis L.
abril 13, 2020
Color overall was good, did not work for my gray hair tho.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Taydis L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lucile W.
abril 13, 2020
Why my color want color my gray hair
PUBLICADO POR:
Lucile W.
abril 13, 2020
My color don't last. My gray hair is back after a week.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lucile W. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin M.
abril 13, 2020
I bought this because I was told it does NOT have bad chemicals
PUBLICADO POR:
Erin M.
abril 13, 2020
I'm so bummed. I am breaking out like crazy. I looked for a product that would not have the PPD additives or any harsh chemicals. Madison Reed promised that I would love this product and I've done nothing but scratch my head, my neckline and its even effecting my eyes, ears, forehead--basically everywhere. The presentation of product is nice, I like the color, although I wanted dark ash brown--the blue black is tooooooooooooooo dark. I didn't even put all of the color on. Once you go black, black you cant do anything else. The color was too much and I'm breaking out like crazy. So Madison Reed lied. They are just like any other product---full of harsh chemicals that will probably give me cancer. Not right that they lied.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Erin M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had a bad experience with a hair product. However it seems that you have eSalon mixed up with Madison Reed. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Customer Service to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charin R.
abril 13, 2020
My color didnt come thru
PUBLICADO POR:
Charin R.
abril 13, 2020
My color didnt came true
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Charin R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bev J.
abril 13, 2020
Not the color I wanted and expected
PUBLICADO POR:
Bev J.
abril 13, 2020
The online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Bev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Ganna M.
abril 13, 2020
Ich bestelle die nicht mehr
PUBLICADO POR:
Ganna M.
abril 13, 2020
Ich habe zweimal sogar zwei verschiedene Farben bestellt und habe nur schwarze Harrfarbe bekommen obwohl ich ein Mal Asche,und ein Mal Natur Gold Farbe bestellt.sehr Ergerlich
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ganna M. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
JOANNE L.
abril 13, 2020
just ok
PUBLICADO POR:
JOANNE L.
abril 13, 2020
I'd appreciate a refund. not as great as I thought it was going to be, just ok
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Joanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Luigina L.
abril 13, 2020
The roots are way too dark
PUBLICADO POR:
Luigina L.
abril 13, 2020
Root are more black and way too dark
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Luigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sue A.
abril 12, 2020
Tough greys?
PUBLICADO POR:
Sue A.
abril 12, 2020
I was going fir a neutral light briwn. The salon team recommended I do a two step process with a gold filler first. Unfortunately this has left me with a very brassy light brown. Further it doesn’t cover my greys, just makes them brassy. It will wash out quickly . I’m frustrated as I either end up with very bleached white streaks when I get it professionally or I end up with a color that is not natural and very brassy when I do it myself. I’m wondering if I’ll just have to go a full year and grow out my natural color with lots of grey.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sue A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katrina L.
abril 12, 2020
High hopes, sorrowfully disappointed
PUBLICADO POR:
Katrina L.
abril 12, 2020
I was really looking forward to this product. I was so happy when it came and couldn’t wait to try coloring my hair for the first time. It didn’t change my hair color at all. I followed all the instructions but after applying all over my head, waiting 30 minutes, blending, and washing everything out, and drying my hair, nothing happened. Same color before and after, absolutely no change. Very upsetting waste of time and I hope I can get my money back. Unfortunately their custom color didn’t work on me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katrina L.- Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimm
abril 12, 2020
Lack of moisture
PUBLICADO POR:
Kimm
abril 12, 2020
When I colored my hair it seemed to make my hair feel brittle & dried out
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kimm - We’re so sorry to hear that you were not satisfied with the after-effect of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicole D.
abril 12, 2020
Not what I asked for
PUBLICADO POR:
Nicole D.
abril 12, 2020
I asked for a neutral dark brown, it came out black...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Beatrice L.
abril 12, 2020
Communication is poor
PUBLICADO POR:
Beatrice L.
abril 12, 2020
My first color for my roots was way too light, so now my roots are much lighter than my prior color which looks odd. I requested a darker color for my next order and emailed several questions. I do not know how much darker my color should be. Although the site says we can have a personal consult, I see no way to arrange this. I never received a confirmation of my order (but then found on the web site that it had been placed -- but I would prefer to discuss how dark the color should be and not experiment). I have never received a response to any of my questions and no one has contacted me. Last, I have very dry, curly hair and prefer to use my own products to shampoo and detangle. There is no need to send me these items.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beatrice L. - We’re so sorry to hear that you were unsatisfied with the miscommunication and the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna O.
abril 12, 2020
Hair color
PUBLICADO POR:
Donna O.
abril 12, 2020
I received the color and di my hair last night. I specifically said I did not want my hair to turn any kind of red, Its red not a dark red buts red. I had no blonde hair, I didnt want my hair to be that dark either. So please cancel my subscription. You told me i needed to use a different color and I did.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica B.
abril 12, 2020
Didn’t cover again
PUBLICADO POR:
Jessica B.
abril 12, 2020
I just colored 5 minutes ago and gray is not covered this has happened too many times will not use the product again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jessica B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anudari L.
abril 12, 2020
Go with a drugstore dye, will do better
PUBLICADO POR:
Anudari L.
abril 12, 2020
I was thoroughly disappointed with the eSalon experience. Everything came in pretty packaging and had my hopes up. I followed the instructions to dye my hair immediately. The dye did turn a pretty auburn/purple, the color I expected. The smell was very strong, gave me a headache. After I was done and washed everything off, all the color washed off! After I dried my hair, there was no hint of "dark brown purple pearl" or whatever. If anything my brown hair was a lighter shade of brown, which is probably just damage from the chemicals. The color didn't stay but the odor did! I kept getting headaches every time I washed my hair and the smell would come out more pungently for the next few days! What's more frustrating is that even though I saw no change in color that I wanted, my pillowcases got stained and my entire bedset is now ruined! I wanted to do something fun with my hair while stuck in quarantine and instead of going with a generic drugstore brand, I tried to play it safe with eSalon. I ended up burning my hair, a three day headache, and stained sheets which costs hundreds of dollars! Truly, just go with a store brand, at least it will dye your hair and is half the stupid price.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anudari L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had bad experience with our product and did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cathy H.
abril 12, 2020
Not very easy
PUBLICADO POR:
Cathy H.
abril 12, 2020
The color last only 2 weeks
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cathy H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Birgit H.
abril 11, 2020
Hält nicht
PUBLICADO POR:
Birgit H.
abril 11, 2020
Hab die Farbe vor 3 Wochen aufgetragen jetzt nach 2tagen Sonne Gartenarbeit ist das ganze rot weg meine Haare sind jetzt nicht mehr rot sondern kommisch braun.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Birgit H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Roxann J.
abril 11, 2020
Meh
PUBLICADO POR:
Roxann J.
abril 11, 2020
The color was okay. The packaging was fancy and they did their best to impress me by sending 2 bottles with different peroxide volumes. Problem is that they got it totally backward. They wanted me to put the 15 volume on my roots and the 20 volume on the ends. How does that make any sense at all? Anything lower than 20 vol peroxide will not cover grey very well and having to mix 2 bottles is pointless and annoying. Not to mention that I was depositing color not lifting color so if they wanted to really impress me they would have sent 10 volume for the ends. Then they turned around and auto charged me for more color 10 weeks later without checking with me. In normal times, okay, maybe, but THERE IS A PANDEMIC GOING ON. I need my money for rent not hair color and the ONLY way to cancel is to call during business hours. This whole experience has turned into a huge hassle all around.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Roxann J. - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Nathalie F.
abril 11, 2020
Pas encore convaincu
PUBLICADO POR:
Nathalie F.
abril 11, 2020
Le coffret est sympa par contre les produit sont en anglais
Légèrement différence de teinte avec ma couleur habituel . J espère que l ajustement du prochain sera au point
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nathalie - Merci d'avoir partagé. En examinant votre profil, nous constatons que nos coloristes ont modifié la couleur, selon vos requêtes. N'hésitez pas à revenir vers nous si besoin ; nus serons ravis de vous aider !
PUBLICADO POR:
agnes B.
abril 11, 2020
tres mecontente
PUBLICADO POR:
agnes B.
abril 11, 2020
lacouleur est resortie lputot un blond venitien que j ai en horreur j avais commamde un blond tres clair cendre10.13
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Agnes - Nous vous remercions d'avoir partagé votre expérience, nous sommes désolés d'apprendre que vous êtes déçue par les résultats de votre coloration. En examinant votre profil, nous constatons que vous avez été déjà contactée pour une modification de votre couleur. N'hésitez pas à revenir vers nous si besoin !
PUBLICADO POR:
Brandie W.
abril 11, 2020
Cute box and kit.
PUBLICADO POR:
Brandie W.
abril 11, 2020
Still had reddish tint which I got this to avoid...but this kit was very cute and organized. It just didn’t add any color to my roots or seem to make a difference with my hair at all, just gave me a red tint to my hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brandie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not reach up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jane C.
abril 11, 2020
Product was damaged
PUBLICADO POR:
Jane C.
abril 11, 2020
I was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren B.
abril 11, 2020
Got the job done but definitely not salon quality
PUBLICADO POR:
Lauren B.
abril 11, 2020
My hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexandra S.
abril 11, 2020
Did not diminish the red tone in my hair
PUBLICADO POR:
Alexandra S.
abril 11, 2020
I had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Romney A.
abril 11, 2020
My Hair is tooooooooooo Dark
PUBLICADO POR:
Romney A.
abril 11, 2020
I requested my hair to be lighter in the last order and it look lots darker, my hair is dark already I need my hair to look more red not dark.
after I apply my color I wanted to cray because I haven't had this dark color in years :( :(
I need my hair more RED not black.
my hair doesn't look like the picture I send it looks almost black and I don't like it. Romney Apodaca K.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Romney A. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of your color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle P.
abril 11, 2020
Please CANCEL my subscription.
PUBLICADO POR:
Michelle P.
abril 11, 2020
While I love the color, I don't like the burning sensation on my scalp which occurs for days days after my color as well as I my skin peeled along my hairline and scalp this last time. There is something in your product that does not agree with me. The last time I called in and spoke to my color advisor, she told me not to put the dye on my scalp and to try to avoid it. Really?? Hard to do when this is inevitable. PLEASE CANCEL NOW!! THANK YOU!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the after-effect of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Darlene P.
abril 11, 2020
Color didn't match
PUBLICADO POR:
Darlene P.
abril 11, 2020
It lightened some and covered the grays but my hair has an orange tint and isn't as light as was supposed to be
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Darlene P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan
abril 11, 2020
Much too dark
PUBLICADO POR:
Susan
abril 11, 2020
The color was not at all what I was expecting...nor did it match the color charts on the page....I know I will be coloring my own hair for awhile but I'm not sure I can trust ordering from you again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susan - We’re so sorry to hear that the color did not meet to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Suzanne M.
abril 11, 2020
This product is like wax
PUBLICADO POR:
Suzanne M.
abril 11, 2020
I followed directions as specified. I jumped into the shower and start rinsing my hair and then my whole body is covered with something sticky/wax like. It was such a horrible experienced. I tried to wash it of my hair and it is still there...it took 45 min to remove it from my body. I ran out of hot water. Horrible, horrible...i want to cry. My body is still feels waxy and I wasn’t able to remove it from my hair. I can only image what this is doing to my shower drain. I’m gonna need a plumber.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Suzanne M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the texture of our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
Becky E.
abril 11, 2020
Grey
PUBLICADO POR:
Becky E.
abril 11, 2020
This color was perfectly matched and I loved it. However it did not cover my gray as well as a salon color or even drug store box color. I tried to get back on to my account to tell my colorist this but there was no way to send her a message. Disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Becky E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage and the miscommunication, however we are pleased to know that overall you are happy with your color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jana B.
abril 11, 2020
Niemals wieder
PUBLICADO POR:
Jana B.
abril 11, 2020
Habe alles nach Anweisung gemacht. Innerhalb der Einwirkzeit wurde das Haar extrem dunkel.... Oje dachte ich. Nach auswaschen und shamponieren alles ganz gut. Aber bereits beim trocknen sah ich extrem farbunterschiede von Ansatz und Resthaar.... Das geht gar nicht!!!! Bin total enttäuscht.... Kaufe lieber wieder im Fachhandel...
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jana B. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kristin G.
abril 11, 2020
Color didnt cover grey
PUBLICADO POR:
Kristin G.
abril 11, 2020
Color was ok but didnt cover grey for more than a week.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kristin G. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittney R.
abril 11, 2020
Very disappointed
PUBLICADO POR:
Brittney R.
abril 11, 2020
Very disappointedI asked for more mahogany to be added to my color and they didn’t add any its even lessSo I’m not gonna even use the box I was just send I’ve used it twice before and I was unsatisfied. I gave him a third chance and they didn’t do the right one I hate to complain but very unhappy with the results
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brittney R. - Thank you for your feedback. We’re so sorry to hear that you were not satisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
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