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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle O.
abril 24, 2020
Maybe my mistake
PUBLICADO POR:
Michelle O.
abril 24, 2020
I guess I filled the questions wrong I got my natural color which I wanted to darken. My gray is now pink.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fatmire M.
abril 23, 2020
Sehr schlecht bin nicht zu Frieden 😏
PUBLICADO POR:
Fatmire M.
abril 23, 2020
Leider meine hare sind total kaputt 🤕
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Fatmire M. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Myriam P.
abril 23, 2020
Coloration qui ne tient pas
PUBLICADO POR:
Myriam P.
abril 23, 2020
Après un seul shampoing la coloration s'estompe. Les cheveux blancs réapparaissent complètement aux racines alors que l'on a bien suivi les recommandations pour appliquer la couleur. Résultat pas satisfaisant
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Myriam - Nous sommes désolés que vous n'étiez pas satisfaite du résultat, nous serons ravis d'ajuster votre formulation afin de mieux couvrir les cheveux blancs. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Leslie F.
abril 23, 2020
My head still itches 7 days later
PUBLICADO POR:
Leslie F.
abril 23, 2020
Evidently I'm allergic to this. The color was very good but I still am not sleeping well due to the itching.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Leslie F. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Margaret N.
abril 23, 2020
Orange Roots
PUBLICADO POR:
Margaret N.
abril 23, 2020
My so called custom color turned my roots orange. They will not refund my money.
Suppose to send me another color to cover it up it has not been shipped out yet.
It has been a week already. So much goes for their guarantee, I'm going to file a BBB complaint. Better off researching and buying your color at the store. I do not recommend esalon.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Margaret N. - Thank you for your feedback. We apologize for the delay of your delivery, and we are glad to see that you have finally received your order. Thank you for your patience.
PUBLICADO POR:
Michelle F.
abril 23, 2020
Colour
PUBLICADO POR:
Michelle F.
abril 23, 2020
I was really disappointed with the hair colour and the dullness of my hair after colouring. Don't think I will be placing any more orders in the future.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teresa S.
abril 23, 2020
Did not cover my grey
PUBLICADO POR:
Teresa S.
abril 23, 2020
I wasnt to happy i did follow instructions . but still did not cover my grey well.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Teresa S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
shannon Z.
abril 23, 2020
color
PUBLICADO POR:
shannon Z.
abril 23, 2020
Was not happy with this product, did not cover the gray and just not happy.wont order again.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Shannon Z. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debbie B.
abril 23, 2020
Color
PUBLICADO POR:
Debbie B.
abril 23, 2020
Color came out too dark - it may have been my fault. Will request color to be lighter for next order & have the ability to cover my grays.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Debbie B. - Thank you for your feedback. We are happy to see that our Color Team contacted you to discuss this matter. Let us know if you need anything else.
PUBLICADO POR:
KERRILYN B.
abril 23, 2020
Grays
PUBLICADO POR:
KERRILYN B.
abril 23, 2020
Hoping next time it'll cover the grays better. I will have to leave on much longer than the 30 minutes. Not too long though. Plus I never received my coloring brush, so I'll need that for the next color. Not too bad though!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kerrilyn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Johanna T.
abril 23, 2020
Didn’t cover greys
PUBLICADO POR:
Johanna T.
abril 23, 2020
The color itself is perfect I love it but I’m so sad it didn’t cover my greys even after I left it on for over an hour.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Johanna T. - We appreciate your feedback, and we are sorry to hear that you were unhappy with your gray coverage. Since you could discuss the matter with one of our Color Experts, let us know if you need anything else.
PUBLICADO POR:
julie B.
abril 23, 2020
Not the color I wanted
PUBLICADO POR:
julie B.
abril 23, 2020
It's much darker brown than I expected. I was pretty sure I explained the color I wanted, I think I even sent a picture. But my real hair is much redder. I would like to know how I can redo this?
Julie Brown
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Julie B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stop Sending
abril 23, 2020
Please stop sending your product and cancel my subscription.
PUBLICADO POR:
Stop Sending
abril 23, 2020
Your product is fine, but I will never use it again. I do not like your website and how you prevent the consumer from cancelling. It's unethical!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Felice B. - Thank you for reaching out. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dyann S.
abril 23, 2020
Don’t like it
PUBLICADO POR:
Dyann S.
abril 23, 2020
Don’t like it. Cancel my subscription
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Dyann S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicole S.
abril 23, 2020
Did not cover grays and left product on longer than needed.
PUBLICADO POR:
Nicole S.
abril 23, 2020
Disappointed. Your hair color may not be strong enough to cover my grays.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicole S. - Thank you for your feedback. We are so glad that you could discuss your concern with our Color Team. Let us know if you need anything else.
PUBLICADO POR:
Martina G.
abril 23, 2020
Light blonde
PUBLICADO POR:
Martina G.
abril 23, 2020
Trying to figure out how to cancel this all together this did not cover up my gray and I was not satisfied
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Martina G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liliana E.
abril 23, 2020
Very disappointed
PUBLICADO POR:
Liliana E.
abril 23, 2020
I was expecting a very good product based on the reviews, and I am very disappointed, my grows turned out very dark and my ends very light, it has a very poor cover for grey hair.
The color does not look even at all.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Liliana E. - Thank you for your feedback. We are glad to see that you could discuss your concerns with our Color Team. Let us know if you need anything else.
PUBLICADO POR:
Michelle S.
abril 23, 2020
Not correct color
PUBLICADO POR:
Michelle S.
abril 23, 2020
I wanted it way lighter
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Michelle S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy B.
abril 23, 2020
My hair turned orange
PUBLICADO POR:
Amy B.
abril 23, 2020
So not happy. My hair is orange at the roots. I literally stated I wanted Ash blonde my natural hair color is not even that dark.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amy B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jacqueline W.
abril 22, 2020
Far too dark
PUBLICADO POR:
Jacqueline W.
abril 22, 2020
Had requested a lighter brown colourway and ended up with very dark, brown hair with red undertones. Really don't like red. I would like to say it doesn't really matter due to lockdown, but I am still working, and seeing people, social distancing...
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jacqueline W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa V.
abril 22, 2020
Never received
PUBLICADO POR:
Lisa V.
abril 22, 2020
Placed order March 25, order sent April 6 and I still haven’t received it. I understand todays times things may take a while but 16 days for within Europe seems a bit extreme. Another international purchase (different company) I made was here within a week.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lisa V. - We truly appreciate your feedback. We're also glad that you managed to discuss this matter with one of our Color Experts. Thank you so much for your patience. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne M.
abril 22, 2020
Hair Root Coverage nice but didn't last
PUBLICADO POR:
Suzanne M.
abril 22, 2020
The product was easy to use and the root color was a good match. Unfortunately the coverage was just ok and didn't last two weeks.
I feel I wasted my money.
I tried calling and left messages and no one got back to me.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Agneta M.
abril 22, 2020
Nicht zufrieden
PUBLICADO POR:
Agneta M.
abril 22, 2020
Ich finde es viel zu rot und bin gar nicht zufrieden
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Agneta M. - Es tut uns so leid zu hören, dass wir Ihren Vorstellungen nicht gerecht werden konnten. Dennoch hoffen wir, dass Sie uns noch eine zweite Chance geben. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
clemente C.
abril 22, 2020
Particulièrement mécontente 👺
PUBLICADO POR:
clemente C.
abril 22, 2020
J'ai été prélevée de 20 € pour le 2ème coffret qui ne m'est pas parvenu. J'ai donc fait opposition sur ma carte et exige son remboursement. Merci de m'indiquer comment vous l'envisagez. Si nécessaire, je vous communiquerai mon RIB. Merci de prendre en compte ma requête. A défaut de remboursement, je déposerai un commentaire dépréciatif concernant votre enseigne sur les réseaux sociaux. C. Clémente
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Clemente - Nous sommes sincèrement désolés pour le retard que vous avez subi. Malheureusement, il a été causé par la situation sanitaire ; et nous nous excusons pour cela. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin.
PUBLICADO POR:
Sophie L.
abril 22, 2020
Raté
PUBLICADO POR:
Sophie L.
abril 22, 2020
Cela ne m’a pas couvert du tout les cheveux blanc alors que c’était pour cela que j’avais pris cette couleur donc très déçu
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sophie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
COURTNEY W.
abril 22, 2020
Love the ease of this
PUBLICADO POR:
COURTNEY W.
abril 22, 2020
Thank you for making it so easy to take care of my hair at home. I wish it was a little better grey coverage but it hides most of it!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Courtney - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Ann S.
abril 22, 2020
Please do not send anymore.
PUBLICADO POR:
Ann S.
abril 22, 2020
I tried to cancel but no way to cancel. Please stop do not like product!!!!!!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Klein-Poschlod P.
abril 22, 2020
Farbergebnis nicht besser als billigere
PUBLICADO POR:
Klein-Poschlod P.
abril 22, 2020
Hallo,
ich würde null Sterne geben, wenn ich könnte.
Ich habe blau/schwarz. Farbergebniss nicht besser als billigere auch🤷♀️ Support reagiert nicht auf nein Anliegen. Schade.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Klein-Poschlod P. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Yanna S.
abril 22, 2020
Very dark colour
PUBLICADO POR:
Yanna S.
abril 22, 2020
I ordered a nice chestnut brown , I sent pictures and I was really clear about wanting brown hair. I today have black hair. I’m very disappointed and upset. It took me ages to get my order and It was completely wrong.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Yanna S. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. I hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ramya R.
abril 22, 2020
Roots did not fully take
PUBLICADO POR:
Ramya R.
abril 22, 2020
I find some of the stubborn grays, especially at the temples, did not fully take the color. Also I noticed my hair felt particularly dry and frizzy after this. Can I get a more moisturizing preparation?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ramya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca R.
abril 22, 2020
Not any better than what I remember box color to be
PUBLICADO POR:
Rebecca R.
abril 22, 2020
Based on my overview of the process, no one ever contacted me regarding my color selection. The packaging is cute but I would expect if the directions suggest I clip my hair up in 4 places the clips be provided, at least with initial order. While my first order was 50% off I do not feel this product is worth the full price. No additional service/support or direction than you would get in typical box hair color. I bought as a root touch up and not all gray covered (at temples specifically). I will see how long it lasts but overall rating is "average".
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Rebecca R. - We’re so sorry to hear that you were disappointed by the results of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Samantha R.
abril 22, 2020
My hair turned pink
PUBLICADO POR:
Samantha R.
abril 22, 2020
I was hoping for a red copper but instead my hair has turned an odd reddish brown at the top with very pink lengths.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Samantha R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Virginia V.
abril 22, 2020
Did not cover grey
PUBLICADO POR:
Virginia V.
abril 22, 2020
Did not cover grey as well as I thought it would color wasn't as the Same as the color I use over the counter. Therefore please cancel all future orders thsnk you
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Tammy D. - We’re so sorry to hear that you were disappointed by the quantity of your hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lael S.
abril 22, 2020
color and shine are nice, but didn't really cover my gray and base color light
PUBLICADO POR:
Lael S.
abril 22, 2020
shine and tone are nice but didn't cover my gray well at all and lightened my roots more than expected.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lael S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Celeste B.
abril 22, 2020
This color did NOT cover my grays. Completely disappointed.
PUBLICADO POR:
Celeste B.
abril 22, 2020
I was very excited to try dying my hair with my 'custom color' which was dark brown with gold tones. However, when I finally took the plunge and time to dye my hair, I was sadly disappointed. Instead of the color as stated, I wound up with brownish-gold and gray roots along with my already dark brown hair. I left the product on AMPLE time and followed the instructions so there's no reason a custom color couldn't do what any over-the-counter hair dye could: COVER THE GRAY! That WAS the point of this whole exercise after all (at least for me it was). Looks like it's back to L'oreal while still sheltered in place!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Celeste B. - We appreciate your feedback. We are glad to see that one of our Color Experts could discuss this matter with you. Thank you for your patience.
PUBLICADO POR:
Kyla L.
abril 22, 2020
1st color
PUBLICADO POR:
Kyla L.
abril 22, 2020
Not even a week in and my color is washing out already.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kyla L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristina B.
abril 22, 2020
Faded
PUBLICADO POR:
Kristina B.
abril 22, 2020
I loved the instructions I loved the color initially. But after 2 shampoos with the esalon products the color faded from an Auburn to more of a copper
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kristina B. - We appreciate your feedback, and we are glad to see that our Team could discuss the matter with you. Thank you for your patience.
PUBLICADO POR:
Ruth C.
abril 21, 2020
Short lived coverage
PUBLICADO POR:
Ruth C.
abril 21, 2020
I was disappointed that my grey roots ended up lighter than the rest of my hair. After just two weeks the grey color went to light brown grey which was worse than the gray roots I started with. I found the ammonia to be overwhelming.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ruth C. - Thank you for your feedback. We can see that you have already been contacted by one of our Color Experts about this issue. Thank you so much for your patience.
PUBLICADO POR:
PAULINE R.
abril 21, 2020
Couleur sur mesure
PUBLICADO POR:
PAULINE R.
abril 21, 2020
Couleur qui correspond plus que la première mais encore un peu trop foncée
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Pauline - Merci d'avoir pris le temps de nous donner votre avis. Nous constatons que votre coloriste a travaillé avec vous pour une nouvelle coloration, plus claire. Nous restons à votre disposition, si besoin.
PUBLICADO POR:
Korkmaz
abril 21, 2020
die Farben eigentlich ok aber die Kommunikation und service nicht in Ordnung
PUBLICADO POR:
Korkmaz
abril 21, 2020
das was meine zweite Bestellung mit Farbänderung gewesen. Von mittelbraun gold kupfer auf Mittelbrauch asch.
Da schickt man mir nur eine Tube Farbe, obwohl man weiss das ich sehr lange Haare habe.
Als ich das Paket bekommen habe waren zwei Tuben und Entwickler, wo drauf stand 1 für Ansatz 2 für Farbe. Ich hatte aber noch einen Farbauffrischer und Tinte Rinse mitbestellt.
Ich schrieb der Firma das der Farbauffrischer wohl fehlt. Aber da man erst nach 4 Wertagen eine Antwort bekommt habe ich meine Haare nach Anweisung gefärbt. Ansätze sind in Ordnung gewesen die Farbe hat mit gefallen aber an den Längen habe ich keinen Unterschied zu meiner vorherigen Haarfarbe gesehen. Doch einen Unterschied gab es, dass die Haare grünlich am schimmern waren.
Daraufhin habe ich der Firma das geschildert. Ich habe dann auf meine erste mail eine Nachricht bekommen, dass mit der Lieferung alles in Ordnung sei und das die zweite Tube der Farbauffrischer ist.
Auf meine Nachricht mit dem grünstich habe ich bis heute keine Nachricht bekommen.
Also mein Fazit ist:
1. sehr schlechte Kommunikation. Auch bei Corona Zeiten können die Coloristen wenigestens auf die Nachrichten im Home office Antworten.
2. die coloristen sprechen schlecht Deutsch so das ich am Telefon mal dachte ob die mich wirklich auch verstanden hat.
3. Da wird nicht mitgedacht. Wenn man mit sehr langen Haaren eine Farbänderung haben möchte liegt es wohl auf der Hand, dass diejenige zwei Tuben Farbe braucht.
Echt schade, aber dafür sind mir meine Nerven und meine Zeit zu schade. Werde eine andere Firma suchen. Im Internet habe ich gegen Grünstich Zitronensaft gelesen habe es angewandt ist ein wenig besser geworden. Jetzt warte ich das meine Friseurin wieder aufmacht.
Grüsse
Korkmaz
Grüsse
Korkmaz
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Korkmaz - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Heather L.
abril 21, 2020
Too Dark!
PUBLICADO POR:
Heather L.
abril 21, 2020
I sent pics and looked at the pics online but the color was too dark. I normally purchase medium ash brown Clairol
Root touch up for in between salon styling. But the esalon medium ash brown was DARK ASH brown. Very disappointed.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Heather L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly P.
abril 21, 2020
The color match is spot on.
PUBLICADO POR:
Kelly P.
abril 21, 2020
I really like the color, the match is perfect. The packaging and tools are great, the shampoo/conditioner is great but I think that the gray coverage is not the best. I last colored 9 days ago and there are little grays re-emerging right along the front hair line right at my forehead. Additionally, the color seems quite drying. This isn't a huge issue as I can deep condition as needed but still an issue since I have used store bought box colors that actually improved the overall condition. If I could get that level of condition with this level of color I would never go to a salon.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kelly P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Teri S.
abril 21, 2020
I like that I can color my hair whenever I want to.
PUBLICADO POR:
Teri S.
abril 21, 2020
The color match is almost perfect.
I do have an issue though; the color doesn’t cover my grey around the edges and it doesn’t last like salon color. Do I need a different type of color for better grey coverage?
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Teri S. - We appreciate your feedback. We are also glad to see that you had a chance to discuss the matter with our Color Team. Thank you for your patience.
PUBLICADO POR:
D. Hannon S.
abril 21, 2020
Inadequate
PUBLICADO POR:
D. Hannon S.
abril 21, 2020
This is the second time I’ve tried Esalon in the last six years. Both times I’ve wanted all over color and both times they only sent me root touchup color. My gray roots took the Esalon color for four days and then my gray was super obvious once again. Never again!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
D. Hannon S. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anja S.
abril 21, 2020
nicht meine Farbe
PUBLICADO POR:
Anja S.
abril 21, 2020
Ich war mit den Farbergebnis nicht zufrieden, es trocknet die Haare sehr aus. Ich wollte nicht alle paar Wochen diese Farbe bestellen, konnte dies aber nicht ändern. Es hat keiner auf dei erste Mail geantwortet und ich bekam eine weitere Rechnung/Bestellung. Ich möchte nichts mehr von dieser Firma!!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Anja S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Diane W.
abril 21, 2020
Off a Few Shades
PUBLICADO POR:
Diane W.
abril 21, 2020
I was embarrassed when I saw the color. It was not what I expected and I tried hard to make sure that I provided pictures and information to get the right shade or very close to it. I just talked with a representative and they are sending me a highlighter kit and the next color free, so I am trying to see what happens, but I am discouraged that it's so much darker than I expected.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Diane W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the shade of your color application. However based on your profile, we see that you have already worked with one of our Color Experts again to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chelsea W.
abril 21, 2020
Wrong Color
PUBLICADO POR:
Chelsea W.
abril 21, 2020
My hair is already pretty blond and I was just hoping to lighten it up a bit. Instead, it made my hair have a reddish/orange tint to it. I followed the directions exactly. Pretty disappointing.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Chelsea W. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kazhaw A.
abril 21, 2020
Nooooo i want to cryy
PUBLICADO POR:
Kazhaw A.
abril 21, 2020
I waited one month for this to ship i wanted ashy dark blonde and i got brown hair !! And i wanted ashy and am dealing with orange this is a disaster ! Just go to the salon
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kazhaw - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Jane D.
abril 21, 2020
Extremely disappointed with the color
PUBLICADO POR:
Jane D.
abril 21, 2020
I was so excited for my color to get here because it was “created for me”. My color choice was darkest brown mahogany copper stated my color was soft black and from the color match it SHOULD have been just as the description of my color selection . But I ended up with blackest black !! I never was that dark as a kid....it’s as if I walk into any store and purchased an inexpensive boxed color. I wanted dimensions in color but ended up with terrible flat chalkboard black 😖
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
A P.
abril 20, 2020
This is the same color I want please.
PUBLICADO POR:
A P.
abril 20, 2020
Same color please
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
A P. - Thank you for your feedback! We are so thrilled to hear that you are satisfied with the color application. We appreciate you taking the time to try it out, and to share your experience with us. However, based on your profile, we see that you have already worked with one of our Color Experts to meet your requirements. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Edith M.
abril 20, 2020
Farbe hat nicht gedeckt
PUBLICADO POR:
Edith M.
abril 20, 2020
Eigentlich habe ich nicht viele graue Haare ,
Ich war enttäuscht vom Ergebnis ,
Habe das Abo vergessen abzubestellen und probiere es nochmal . Bin auf das zweite Ergebnis gespannt . Nur neben bei , nach zwei Wochen war die Farbe am Ansatz schon ausgewaschen .
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Edith M. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
LaWanda S.
abril 20, 2020
Grey coverage
PUBLICADO POR:
LaWanda S.
abril 20, 2020
most of my hair covered my grey well but still left some uncovered. And it still is running red into my showers. I've done exactly as instructed and would appreciate more advise as to help both situations.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
LaWanda S. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie K.
abril 20, 2020
Not quite right
PUBLICADO POR:
Julie K.
abril 20, 2020
First order, root colour one nearly there just a little too dark, colour two lengths and ends, far too light only colour showing is bright coppper didn’t blend at all with colour one there was a stripe line where the colours meet. Thankfully I did a strand test and I don’t have a full head of these colours.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Julie K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michaela S.
abril 20, 2020
Farbe wäscht sich leider schnell raus
PUBLICADO POR:
Michaela S.
abril 20, 2020
Nachdem ich meine Haare frisch gefärbt habe, war ich sehr positiv über das Ergebnis überrascht. Die Farbe war genauso wie ich sie mir vorgestellt habe. Nach einer Woche kamen dann leider schon meine grauen Haare deutlich zum Vorschein und nach zwei Wochen war die Farbe bereits stark rausgewaschen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Michaela S. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Shannon K.
abril 20, 2020
New Growth
PUBLICADO POR:
Shannon K.
abril 20, 2020
The color for my roots never even changed the color to the black that is on my treated hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pgrant
abril 20, 2020
Does not work
PUBLICADO POR:
Pgrant
abril 20, 2020
I have hard to color gray. I made sure I noted this on esalon. My box from the grocery store works better! This was a waste of time and double the cost. A lot of my gray did take the color and the ones that did look blonde. I did everything just like the directions and I am not new to using box color. Try another brand don't waste you money!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pgrant- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary
abril 20, 2020
Did not cover grey and poor service
PUBLICADO POR:
Mary
abril 20, 2020
I followed the instructions. Product did not cover my grey at all. I was not offered a refund but told they would adjust the formula and send me a new kit (which I would pay for). Several weeks later, the new kit hasn’t come. I’ve used a store before and it works better and is less of a hassle.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sharon S.
abril 20, 2020
This shipment never arrived. Today's date is 4/20.
PUBLICADO POR:
Sharon S.
abril 20, 2020
I had to use product from another vendor.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharon- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kellyn S.
abril 20, 2020
Too warm.
PUBLICADO POR:
Kellyn S.
abril 20, 2020
No matter how many times I asked or with what words, all of the colors turned out far far too warm, and was brassy right off the bat. Not a good product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kellyn- We apologize for the delay in our reply to your review. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Courtney W.
abril 20, 2020
February’s Color
PUBLICADO POR:
Courtney W.
abril 20, 2020
It was a little too red/orange. While I liked it and got a lot of compliments, I’m wanting something a bit for blonde (not too blonde) with a slight hint of red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Courtney- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
jill G.
abril 20, 2020
TAKES TOO LONG FOR DELIVERY!
PUBLICADO POR:
jill G.
abril 20, 2020
I'd love to offer this a 5*****, but the delivery system you've chosen takes too long, nearly 2 WEEKs...
If you fix this, likely more STARS coming your way.
2nd Order, same slow delivery.
I'm sure you can do better, just sayin'
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill- We apologize for the delay in our reply to your review. We're truly sorry that our shipping times were longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
KELLY L.
abril 20, 2020
Déçue
PUBLICADO POR:
KELLY L.
abril 20, 2020
La couleur ne correspond pas à ce que je voulais et j'ai des démangeaisons
Je souhaite annuler mes prochains prélèvements car je ne souhaite pas recommander.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Kelly - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et que vous avez ressenti de l’inconfort après l’utilisation de nos produits. Veuillez vérifier vos e-mails, nous vous contacterons avec toute information concernant votre compte.
PUBLICADO POR:
Ana C.
abril 20, 2020
Darker than what I’ve chosen
PUBLICADO POR:
Ana C.
abril 20, 2020
The color was darker than what i had chosen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ana C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ASHLEIGH H.
abril 20, 2020
Was supposed to lighter and cover greys
PUBLICADO POR:
ASHLEIGH H.
abril 20, 2020
Did none of that. Waste of time and money
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
ASHLEIGH H.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly M.
abril 20, 2020
Hesitant
PUBLICADO POR:
Kelly M.
abril 20, 2020
I was scared to try this new product at first, it took me a week to open the box, the instructions were really clear, many steps to it and I thought the process was going well until I washed it out and it stained my bathtub. My hair looked dark more black than any blue and a bit dry. It did look natural on me, regular black color. After a week I noticed the color seemed to be fading, which was disappointing and my whites were appearing, Not sure I want to retry knowing the cleanup that awaits me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kelly M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia A.
abril 20, 2020
Don’t send me anymore!
PUBLICADO POR:
Cynthia A.
abril 20, 2020
Haven’t colored my hair yet!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cynthia A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the communication from us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Sharon M.
abril 19, 2020
Color
PUBLICADO POR:
Sharon M.
abril 19, 2020
I loved the over all color. But the roots still show and this time they have a light brown texture with grey in it. Overall it was ok and I going to try just one more time
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sharon M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence M.
abril 19, 2020
Cheveux orange en racine !! non impossible, je pleure !!
PUBLICADO POR:
Florence M.
abril 19, 2020
Racines blanches et grises devenus orange, une horreur, couleur à refaire de suite et cheveux qui vont être abimés, inadmissible, je pleure, les longuers sont bruns noir, je voulais une couleur uniforme, avec juste un reflet très léger, non indmissible, une honte !!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Florence - Merci d'avoir partagé votre avis avec nous. Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Patricia P.
abril 19, 2020
Super dark
PUBLICADO POR:
Patricia P.
abril 19, 2020
You ruined my hair, I had a 7, and you recommended a 6 for my dark natural color
And now it is totally black. Horrible color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deanna B.
abril 19, 2020
Unsatisfied
PUBLICADO POR:
Deanna B.
abril 19, 2020
I was under the impression that this color was "brown" with "purple highlights" but I was very wrong! There wasn't a glimpse of purple of any sort in my color & it didn't even color all my silver (Not grays lol) So I will not be reordering from your company...I'd rather let my silver come in & show my wisdom👩🏻🦳 Thank you for trying though!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Deanna B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathy C.
abril 19, 2020
High Hopes But Little results
PUBLICADO POR:
Kathy C.
abril 19, 2020
My color was a cool blonde. It was applied as described. The processing of color looked good - very similar to salon, but the end result was very disappointing. My natural hair is very gray, almost white and the eSalon color had no impact on roots at all. Even with a 20 vol developer, no change, other than my hair felt a bit dryer. Sorry - As I said, high hopes, but did not work at all for me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joanne W.
abril 19, 2020
Not Happy
PUBLICADO POR:
Joanne W.
abril 19, 2020
Colour was not at all my colour. My scalp developed itchy bumps after using this. Will not be ordering again. Have yet for them to follow up on their 100% guarantee!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Joanne W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Tripti S.
abril 19, 2020
Roots are still gray
PUBLICADO POR:
Tripti S.
abril 19, 2020
I had someone apply color to my hair carefully, covering all the grays. After I washed my hair by the provided shampoo and conditioner, most of the roots were still gray. I timed it and kept the color on for 40 mins. I am not sure what should I have done differently, but the outcome was not satisfactory. I thought i will apply it again, but in few hours the color foamed out of the bottle. So, I still have all my grays even after doing everything right and following the instructions. Very disappointed with my first order.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tripti S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lili S
abril 19, 2020
It was ok
PUBLICADO POR:
Lili S
abril 19, 2020
Not as bright or as orange as I would have liked or as orange as what I get from my drugstore colour. I guess I really should have talked to a colourist. Lesson learned. Next time.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lili S - Thank you for your feedback. We are so sorry to hear that we did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jacqueline C.
abril 19, 2020
Too red
PUBLICADO POR:
Jacqueline C.
abril 19, 2020
I was so excited to try this, but the color is nothing like I expected, which is part of the risk I anticipated. It's very pretty, but it's RED. I was not going for red at all. My hair is super soft, so that's a plus. The product was a little harsh for my sensitive skin/scalp and in my stand alone shower the fumes were burning my eyes a bit.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jacqueline C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
PIETRI F.
abril 19, 2020
allergie à votre coloration.
PUBLICADO POR:
PIETRI F.
abril 19, 2020
Je suis désolée d'interrompre cet abonnement. Je ne souhaite plus rien recevoir. J'ai eu une réaction importante sur le cuir chevelu. Dommage.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Françoise - Nous sommes vraiment désolés d’apprendre que vous avez eu une réaction allergique. Nous vous invitons à vérifier vos emails, nous vous en avons envoyé une pour vous assister davantage.
PUBLICADO POR:
Theresa H.
abril 19, 2020
Color
PUBLICADO POR:
Theresa H.
abril 19, 2020
I finally received my color we did a test area color seemed ok. We did the process as directed. Humm color didn't cover the grays well and its not a dark and more red than mahogany. When I placed the order I was almost 5 weeks from last professional color, by time I received color I was almost another 4 weeks. Giving me almost 9 weeks since color so a lot more. gray. Applying color was easy just not thrilled with color as it is more strawberry than mahogany. I figured since im working from home now was a good time to try something darker richer,.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Theresa H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan K.
abril 19, 2020
I am not thrilled with this product. How can I cancel my account?
PUBLICADO POR:
Susan K.
abril 19, 2020
I need to cancel my account. Please let me know how to be removed from your contact list.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susan K. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah O.
abril 19, 2020
Didn't Cover Grey
PUBLICADO POR:
Sarah O.
abril 19, 2020
The color itself was perfect. After one week the color isn't staying on the grey. So bad coverage. However, the overall color is still good.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah O. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application, however we are pleased to know that you are satisfied with the overall color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah O.
abril 19, 2020
Good thing we are in quarantine
PUBLICADO POR:
Sarah O.
abril 19, 2020
Not happy at all. My hair was a light auburn. This dye made it feel crunchy and turned it dark brown, black in some areas. Except the greys. Those are still there.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah O. - We appreciate your feedback here at eSalon, and we are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria M.
abril 19, 2020
grey after first wash
PUBLICADO POR:
Maria M.
abril 19, 2020
I have just washed my hair for the first time after the coloring and all the gray hair reappeared in the partition as if I hadn't color it .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maria M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
laiken B.
abril 19, 2020
color didn’t turn out
PUBLICADO POR:
laiken B.
abril 19, 2020
I got this with the thought of wanting to dye my hair dark blonde. I got the semi permanent dye because if i didn’t like it then it would wash out. Once i got my kit it was put together very nice and easy to understand what to do but my hair turned out very orange and not dark at all. I have emailed support and they have not answered me after a week.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
laiken B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather N.
abril 19, 2020
Wrong color sent
PUBLICADO POR:
Heather N.
abril 19, 2020
I asked for a change in my color and was sent the same exact color that I have been using. I am very unhappy with the color.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heather N. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kerri K.
abril 19, 2020
Copper Hair Again
PUBLICADO POR:
Kerri K.
abril 19, 2020
I made it very clear that my hair tends to regretfully turn copper and asked for a blue, or ash base. No success
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerri K. - Thank you for your feedback! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lindsay B.
abril 19, 2020
Absolutely terrible colour, and I don’t know how to fix it
PUBLICADO POR:
Lindsay B.
abril 19, 2020
Not even remotely close to what I had imagined or my natural colour. My ends are darker than my roots in a terrible cherry red. My roots are a lighter Cooper brown and lighter than my ends, but blotchy colour. The copper latched on to my front and the grey are now brown. But not a brown that is the same as my natural dark medium brown. There is nothing consistent, natural looking or close to an medium brown with some Cooper. The red given to touch up my ends is so unbelievably fake looking I haven’t had hair this bad since I started dying my hair in junior high. I’m not even sure how I’m going to fix this with all salons being closed because of COviD.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lindsay B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vi T.
abril 19, 2020
didnt work
PUBLICADO POR:
Vi T.
abril 19, 2020
literally my hair is the same color as when it first started ....
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vi T. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
SPARKLE
abril 18, 2020
Absolutely awful
PUBLICADO POR:
SPARKLE
abril 18, 2020
This was terrible . Turned my hair an awful colour and I followed the instructions exactly !Totally wasted my money. Wouldn’t recommend to anyone. So disappointed. It sounded a brilliant program but clearly isn’t . If you are in two minds don’t do it !
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
SPARKLE - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alina W.
abril 18, 2020
Leider nicht die Farbe die ich wollte
PUBLICADO POR:
Alina W.
abril 18, 2020
Ich hatte mehrere Male E-Mail Kontakt, super nette & hilfsbereite Menschen, aber die Farbe die ich bestellt hatte gleicht leider so gar nicht der auf meinem Kopf.
Hab Mittelbraunes, ungefärbtes Haar & wollte ein dunkelblond.
Ist leider nur ein warmes, helleres braun geworden, also nicht annähernd blond.
Das ist natürlich für 25€ Schade
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Aline W. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Lillian B.
abril 18, 2020
This was supposed to lighten my hair and it made it darker!
PUBLICADO POR:
Lillian B.
abril 18, 2020
I followed all the instructions carefully and fully. This did not lighten my hair a couple of shades as promised. It made my hair noticeably darker. If 20vol developer isn’t strong enough for some people’s hair, that should be better acknowledged on the site!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lillian- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda C.
abril 18, 2020
Did not color grey !!!!!
PUBLICADO POR:
Linda C.
abril 18, 2020
Want my refund !!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Linda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary N.
abril 18, 2020
easy but wrong color
PUBLICADO POR:
Mary N.
abril 18, 2020
eSalon was easy to apply but way to dark.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mary- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy H.
abril 18, 2020
First time
PUBLICADO POR:
Tracy H.
abril 18, 2020
A little messy.....Doing two lots.
Easy to muddle bottles as they both say developer and not for example a or b / 1 or 2 step on them.
A lot of waste on shoulder length fine hair.
Thanks.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tracy H.- We’re so sorry to hear that you were not satisfied with the application of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Valerie N.
abril 18, 2020
Not Blonde at all
PUBLICADO POR:
Valerie N.
abril 18, 2020
This was a correction color after the first coloring came out brassy. This came out looking strawberry blonde. Just awful!!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Valerie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susanne J.
abril 18, 2020
To dark, no copper/gold
PUBLICADO POR:
Susanne J.
abril 18, 2020
Hair is shiny and feels good. I wanted to go more of a medium copper. This came out a little darker than my original color. So now just a medium/dark brown. Disappointed
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Susanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Clara M.
abril 18, 2020
Was not what I ordered
PUBLICADO POR:
Clara M.
abril 18, 2020
I modified my color for this past order bc there was no blue in my black/blue. I finished coloring my hair over an hour ago and it is pure black and did not even cover my grey on top. I want my money back
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Clara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Razan K.
abril 18, 2020
Not happy
PUBLICADO POR:
Razan K.
abril 18, 2020
I chose the color I wanted via the color chart- it looks nothing like that at all. Its darker, I even screenshot the color I wanted- it was closer to the color I had before. I am very unimpressed. I followed the instructions to a tee. My birthday is coming up and although it doesn't look like it got botched- it doesn't look like what I wanted or had picked out. I should have stuck to box coloring instead. Very unimpressed.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Razan- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stella M.
abril 18, 2020
It does not cover grey hair as it should.
PUBLICADO POR:
Stella M.
abril 18, 2020
The product smell is strong and at the end it did not cover grey hair as expected.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Stella- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brittany S.
abril 18, 2020
Not exactly what I was hoping for
PUBLICADO POR:
Brittany S.
abril 18, 2020
I went through and entered my hair and color information as accurately as possible. My hair was golden and I wanted more of an ash color. When I received my Dark Blonde Ash color I didn't expect it to be spectacular, but I expected it to change. The result was just a more noticeable golden color. It was supposed to be a darker color compared to what my hair was. The least I expected was less gold and more ash or even just a darker blonde. Unfortunately I will have to recolor or use a color remover now.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Brittany- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
