Great color. A little darker than I had, but I like it. I am a bit disappointed that my gray roots still show. The color was great.. Love the step by step instructions they were perfect!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Nicolle - We're so happy to hear that you're enjoying the Custom Color kit! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Veronica M.
abril 29, 2020
Color wash out
PUBLICADO POR:
Veronica M.
abril 29, 2020
I colored my roots left the product on for 30 minutes didn't want it longer in my hair . As I was rinsing out the color it was a formula of mush I can't describe it I was washing out the color like 15 minutes in the shower finally . This is also the reason I stopped my purchase.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Veronica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alyson S.
abril 28, 2020
Too dark. Very disappointed.
PUBLICADO POR:
Alyson S.
abril 28, 2020
I’m annoyed that I’ll have to do this again and worried I won’t be able to fix it.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Alyson S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
elaine G.
abril 28, 2020
Poor product
PUBLICADO POR:
elaine G.
abril 28, 2020
Colour hasn't covered my grey roots and I'm now left with very light roots that still show a lot of grey very disappointed with this product .
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elaine G. - Thank you for your feedback. We are sorry that your gray coverage didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheila T.
abril 28, 2020
Not working
PUBLICADO POR:
Sheila T.
abril 28, 2020
Really just not for me
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sheila T. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan Y.
abril 28, 2020
No hints of mohagany
PUBLICADO POR:
Megan Y.
abril 28, 2020
This was supposed to have at least an idea of red or purple tones in it. I see nothing. It’s extremely frustrating.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Megan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne A.
abril 28, 2020
Color and body did not last
PUBLICADO POR:
Anne A.
abril 28, 2020
I liked the color for the first week. I was disappointed that it start to fade after one week. I was
also expecting the volume to last longer than it did. I use a high quality salon shampoo, so I know
that the shampoo was not the reason it did not last.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Anne A. - Thanks for your feedback. We are so sorry to hear that your color is not lasting as long as you had hoped! Keeping color vibrant can be tricky even with top-tier formulas like ours, but there are a few easy things you can do to keep your color richer, longer. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicola N.
abril 28, 2020
it turned out brighter than expected
PUBLICADO POR:
Nicola N.
abril 28, 2020
Not entirely happy with the colour after following instructions to the last letter. It has faded quite a bit and is now a bright ginger, my highlights are also coming through. I would like the colour to be a reddish brown and richer, which is how the picture looked on the screen. The condition is okay so far but I only coloured it 4 days ago.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicola N. - Thank you for your feedback. We are sorry to hear that we didn't meet your Color expectations and are glad that you could discuss it with our Team. Let us know if you need anything else, we would be happy to help.
PUBLICADO POR:
Aline T.
abril 28, 2020
Couleur ne couvre pas parfaitement les racines
PUBLICADO POR:
Aline T.
abril 28, 2020
La couleur obtenue est bien similaire à la couleur de fond de la chevelure, mais les racines ressortent encore en reflet blanc. Je l'ai pourtant appliquée avec soin au pinceau, raie par raie, et ai bien attendu les 30mn de pause pour émulsionner et rincer.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aline - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous, et nous serions heureux d’ajuster votre formulation. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Brigitte S.
abril 28, 2020
Abo
PUBLICADO POR:
Brigitte S.
abril 28, 2020
Hallo, leider habe ich einen Juckreiz auf meine Kopfhaut bekommen, der Ansatz war hell und die Länge dunkel.
Möchte daher erstmal mein Abo kündigen!
Mfg
B. Schneider
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Brigittte S. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Antje G.
abril 28, 2020
Gefällt mir nicht
PUBLICADO POR:
Antje G.
abril 28, 2020
Die Farbe wurde zu rot., gefällt mir nicht
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Antje G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Stacy H.
abril 28, 2020
color not what I expected
PUBLICADO POR:
Stacy H.
abril 28, 2020
My color this time came out too brassy- golden. I like a more natural blonde not strawberry and my roots came out more golden than I wanted
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annett M.
abril 28, 2020
Abofalle!
PUBLICADO POR:
Annett M.
abril 28, 2020
Leider ist die Farbe so extrem scharf im Geruch, dass das Färben keine Freude war. Das Ergebnis ist auch nur so mittel. Am schlimmsten jedoch finde ich, dass die esalon mich in eine Abofalle gelockt hat. Das geht absolut gar nicht!!!!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Annett M. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Anne M.
abril 28, 2020
Poor Grey Coverage
PUBLICADO POR:
Anne M.
abril 28, 2020
The colour is great, but the grey coverage is very poor and after only two washes it’s faded markedly on the grey. I followed the instructions to the letter. A shame as I had high hopes.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anne M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
connie S.
abril 28, 2020
Custom color set
PUBLICADO POR:
connie S.
abril 28, 2020
It was not ten dollars I ordered a few other things but it took a bit to get to me and I paid more. But color did not stay in as long as I wanted.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Connie - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Karen H.
abril 28, 2020
Nothing like the color I chose
PUBLICADO POR:
Karen H.
abril 28, 2020
I carefully chose a color for my completely gray hair. The warm honey brown I chose made my hair RED. At least the hair it actually covered was red...there was a lot of gray left over. eSalon kindly sent me another color to cover the red, and the box said "light brown." I now have DARK brown with a MAROON glow. I look awful.
The only positive is that the eSalon product DID greatly improve the feel and body of my wayward grayness, so I am happy for that, but I won't be using the product anymore due to the weird color results.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather E.
abril 28, 2020
Colour is short lived
PUBLICADO POR:
Heather E.
abril 28, 2020
I loved the colour until it washed out in 2 shampoos - followed the directions and used high quality colour safe products.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elsa M.
abril 28, 2020
had trouble covering grays
PUBLICADO POR:
Elsa M.
abril 28, 2020
My grays showed through a little
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Elsa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amel A.
abril 28, 2020
Over charging
PUBLICADO POR:
Amel A.
abril 28, 2020
I cancelled the order as soon as I received notice of shipping because I did not like the colour.
Even though the product was not shipped and I did not received it , I only got a partial refund of what they charged me.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lindsey C.
abril 28, 2020
Beautiful color, terrible covering gray
PUBLICADO POR:
Lindsey C.
abril 28, 2020
I absolutely love the color! However after 2 days I washed my hair for the first time with the shampoo included in the kit and the color immediately came off the gray hair. I was so disappointed! I left the color on for 30 mins as the instructions stated. I would love to have the same color next time but with better coverage of my gray’s (the only reason I dye my hair in the first place).
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Twinkle A.
abril 28, 2020
fiery red instead of brown
PUBLICADO POR:
Twinkle A.
abril 28, 2020
I have lots of grey, which are now very RED. Rest of my hair is dark brown now with a red tone. TOTALLY NOT what i was looking for.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Twinkle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
eneida C.
abril 28, 2020
Not enough product.
PUBLICADO POR:
eneida C.
abril 28, 2020
Although the color came out nice I have a lot of splotchiness because it didn’t receive enough product.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Enedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emelita R.
abril 28, 2020
No grays
PUBLICADO POR:
Emelita R.
abril 28, 2020
Aloha,
I was happy that the color covered my grays, but i think the color overall was too dark. I expected some kind of golden brown that would lift some color from my dark hair. The shampoo smells great lots of lather, sorry not happy with the conditoner. After blow drying, my hair felt dry, no shine. But overall my whites were gone and I love the package has everything.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ambrey D.
abril 28, 2020
Did not work
PUBLICADO POR:
Ambrey D.
abril 28, 2020
I dyed my hair before doing this from a black to a dark brown. I ordered the violet/brown. In the picture, it showed purple. When mixing the solution with the developer, it was purple. Somebody please explain how my hair turned to black! I followed the directions to the tea, and it made my hair darker with no color tint at all. #Terrible
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ambrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa T.
abril 27, 2020
Not customized, roots only
PUBLICADO POR:
Melissa T.
abril 27, 2020
I was sent a kit for roots only. I need color for all of my hair as it is usually medium brown and I color it copper/red. Most of the red has faded. I was sent a "custom" medium brown that is apparently not red at all. I'm not willing to try and ruin my hair. I was never able to get in touch with a stylist and finding a way to return/get your money back is confusing and time consuming. No thanks.
Update: I was sent a form email response telling me to do a strand test, even when my feedback was that I do not have enough color and do not want brown in my color (the color wheel in the instructions provided shows WAY more brown than I wanted). My request for a refund has been ignored. My questions about why I was sent a color with so much brown when I asked for red and why the kit is roots only are still unanswered.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Isabelle M.
abril 27, 2020
Un peu déçue...
PUBLICADO POR:
Isabelle M.
abril 27, 2020
Bonjour, J'ai fait la couleur reçue,assez tard. Ceci dit, je pensais avoir la teinte que je désirais, mais celle ci est beaucoup trop marron, j'aurais préféré qu'elle soit un peu plus cuivré, voir légèrement rouge...je me contenterais de celle là pour le moment...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Isabelle - Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Peter S.
abril 27, 2020
Easy to apply but colour wasn't what I asked for....
PUBLICADO POR:
Peter S.
abril 27, 2020
The process of applying was a breeze and the kit contains everything you need to colour your hair. Sadly I asked for a cool/neutral shade of brown with no red or golden tones. The result is extremely red/golden so it's not what I asked for. My hair feels pretty healthy and the colour is vibrant but it's much warmer than I asked for. Great service but not really thrilled with the end result.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Peter S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan M.
abril 27, 2020
Did not Cover Gray roots at all!
PUBLICADO POR:
Susan M.
abril 27, 2020
I was excited to try this custom hair color at home since not being able to get to my hairdresser. Product arrived with easy to follow directions, but the gray coverage was terrible, did not cover at all. I specified in my profile that I had hard to cover grays, Very dissappointed with this product.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susan M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela P.
abril 27, 2020
Wrong Color
PUBLICADO POR:
Pamela P.
abril 27, 2020
I ordered a light brown ash color. What I got was a medium cinnamon brown. The results I got were nice, but not what I wanted. I have been able to achieve the ash brown I was going for more successfully with drugstore box color. The fact that I can't look at a color chart after ordering makes me think that the stylist formulate the color how they want to and not to the liking of the client.
The kit was nice though. I do feel I got most of the items I needed in order to color my hair with minimal mess and full coverage.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Pamela P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
véronique R.
abril 27, 2020
Pas contente
PUBLICADO POR:
véronique R.
abril 27, 2020
Pas contente, je commande une couleur, je laisse des informations et je reçois pour la deuxième fois un kit pour racines.
Je pensais mettre trompée la première fois mais il semble que non.
Soyez plus précis car 2 achats pour rien...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Véronique - Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous et nous espérons que nous pourrons discuter bientôt avec vous afin de l’améliorer. Vous retrouverez plus de détails dans l’email envoyé.
PUBLICADO POR:
Maria M.
abril 27, 2020
Made my hair way darker!!
PUBLICADO POR:
Maria M.
abril 27, 2020
I had been a beautiful redhead for 20 years. This color turned my roots/hair way darker. My original photos showed how ginger/Irish/copper red I was, now it's a full dark Auburn/ almost brown color. To say I'm disappointed is an understatement.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Elizabeth G.
abril 27, 2020
Orange!
PUBLICADO POR:
Elizabeth G.
abril 27, 2020
Turned my blonde hair orange! I asked for purple undertones, so I'm not sure what happened. Planning on cancelling.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martha K.
abril 27, 2020
Did not cover gray
PUBLICADO POR:
Martha K.
abril 27, 2020
I used the eSalon hair color on my gray roots following all instructions and the suggested time needed to cover and match hair color. The temples did not color and a few areas on front top of head did not take the color. Not sure what happened since my gray roots were totally saturated with dye and I let it sit for the whole time. I gave it a 3 star rating bc the color IS nice -just disappointed w the poor coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Martha - We apologize for the delay in response to your review. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Robin S.
abril 27, 2020
3 x not a charm
PUBLICADO POR:
Robin S.
abril 27, 2020
I wrote to e salon to not send my color. They said I would get an email when shipped which I didn't. They said it would be delayed I get that. So I told them to cancel order because last 2 orders to brown and this one lighter but still brown I did not want gold. When I called to cancel they said it was shipped.I said I did not get an email. They said to send back but I have to pay shipping. I do better on my own although I had to bleach the to get last color out.It is 7 hours later still have not been notified it shipped . If it was shipped this morning it would of been scanned. I was asked to understand why it was late. But I guess customers do not get the exceptions the business is asking of me.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Robin S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martine L.
abril 27, 2020
Color set
PUBLICADO POR:
Martine L.
abril 27, 2020
Explications claires, un coup à prendre pour l arrière ! Vu la vidéo plus tard...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Martine - Merci d'avoir partagé votre expérience avec nous. Nous voulons que l'expérience soit la plus facile pour tous nos clientes et, pour cette raison, nos équipes sont disponibles en tout moment pour vous aider. Si vous en avez besoin, vous pouvez toujours nous joindre, par téléphone ou email, et nous serons ravis de vous donner tout renseignement et conseil !
PUBLICADO POR:
Deborah K.
abril 27, 2020
Much Lighter than expected
PUBLICADO POR:
Deborah K.
abril 27, 2020
I requested darkest brown (my hair is nearly black) and the roots are orange-tinged. Not at all what was requested in spite of following instructions to a T. Also, the color really stained our shower walls, an experience I have NEVER had with other commercial coloring kits.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amy B.
abril 27, 2020
Did not cover gray even with doubling the time
PUBLICADO POR:
Amy B.
abril 27, 2020
I liked the color much better. It did NOT cover the gray. After checking it throughout the process I added an additional 40 minutes Which means it took over an hour to process . This does not seem normal. The hairdresser does not take near this time. I have ordered again and am hoping you can change the formula.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina H.
abril 27, 2020
Dries Hair
PUBLICADO POR:
Christina H.
abril 27, 2020
Terrible, my hair is long and luxuriously naturally soft. But after hair coloring is dry and knotting up terribly. And if that's not bad enough the hair dye was supposed to be medium brown not completely dark almost black!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We apologize for the delay in response to your review and we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lesley D.
abril 27, 2020
Color lighter than expected
PUBLICADO POR:
Lesley D.
abril 27, 2020
The color that I wanted for my roots was too light. A little disappointed as I love this product normally.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lesley - We apologize for the delay in response to your review. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rosaritta M.
abril 27, 2020
Custom Color
PUBLICADO POR:
Rosaritta M.
abril 27, 2020
Did not receive the True Results I Expected. Will Need To Adjust My Color At This Time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosaritta - We apologize for delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy H.
abril 27, 2020
Gray coverage
PUBLICADO POR:
Amy H.
abril 27, 2020
Wishing for better gray coverage
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We apologize for the delay in response to your review. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Patricia B
abril 27, 2020
Did not cover my gray
PUBLICADO POR:
Patricia B
abril 27, 2020
The color was a very good match. However, in 2 days all of my gray roots showed through
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patricia - We apologize for the delay in response to your review and we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie S.
abril 27, 2020
Wrong color was made.
PUBLICADO POR:
Stephanie S.
abril 27, 2020
I had high hopes from reading the reviews for this site. I selected my color and another color in the same color wheel but slightly less bright to have a color made in between the two. I’m naturally blonde, virgin hair and wanted strawberry blonde. My shipment came in....stoked about it. I painted the color in as per the instructions making small sections (not my first color rodeo by any means), full coverage. The color was starting to turn a red wine/merlot color on my hair. I had already started so there wasn’t any back tracking from there, I had to finish. Final color was a light brown with a slight old penny copper tint in the light. Nothing even close to what I ordered! Not even in the same color wheel! I called the next morning and stated my dilemma to a colorist and she asked for me to upload pictures of the color so that they may fix the color, or that I could buy clarifying shampoo and gradually wash the color out. I was disappointed with this response. However, I uploaded pictures on 04/21, same day I spoke to colorist, and have yet to hear anything in response on how to fix my color.
Save yourself the money and go to a professional where you can verbally speak your concerns and have an immediate response. Extremely disappointed with this product and service. I had a private appointment and fixed my hair to a natural red/ginger color. I’m completely happy with those results, but now I have to have my hair gradually bleached to achieve the strawberry blonde I paid for on eSalon. I never should have purchased this product, nor have I even received an email asking if I would like a refund.
A week is too long to wait for a response for women who love their hair and have yet to receive any correspondence.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We apologize for the delay in response to your review. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stacey B.
abril 27, 2020
Gray roots
PUBLICADO POR:
Stacey B.
abril 27, 2020
The color was a nice Shaw but even following the instructions & starting at roots, leaving it on for 40 minutes- there’s a light streak down my part
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stacey - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna W.
abril 27, 2020
as they can take on a muddy/greenish cast due to how light they are. You would n
PUBLICADO POR:
Donna W.
abril 27, 2020
I'm not paying just to have my roots done! That's all I was sent and was told to go back to the salon for my highlights and low lights... I will, and I'll have my roots done there too! Thanks for a complete waste of my time and money! I won't even try your product now, your advertising is sketchy as to what the product can do and your customer service is the worst! Cancel my subscription! NOW!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Donna W. - Thank you for your feedback. We are sorry we could not provide the desired hair color for you. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kayle M.
abril 27, 2020
Not what I expected
PUBLICADO POR:
Kayle M.
abril 27, 2020
Was expecting a light brown with a red tint. Just looks ugly red and did not lighten the brown at all. Hair is extremely dry and crunchy too
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kayle M. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Madison B.
abril 27, 2020
Disappointed
PUBLICADO POR:
Madison B.
abril 27, 2020
I was really excited to try an at home salon color experience. My custom color was supposed to be a light intense copper. Sadly it came out very dark and almost a soft brown auburn, which is more my natural color. I also reccomend several hair masks afterwards, as my curls feel rather damaged now, especially closer to my roots which is where they were once the healthiest. I was offered a new free kit, however I declined.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Madison B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patti L.
abril 27, 2020
Wish it covered gray better
PUBLICADO POR:
Patti L.
abril 27, 2020
I told them I have resistant gray hair. It did a poor job of covering, where my hair naturally parts was especially bad. Cheaper store brands did a better job. Color was a little light. I know I'm a level 5, but don't know what brand my stylist uses. On the positive side, the kit comes with 2 pairs of gloves, application brush, stain remover and stain preventer.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Patti L. - We appreciate your feedback. We apologize for not meeting your expectations regarding your gray coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
delphine T.
abril 27, 2020
couleur pas assez blond
PUBLICADO POR:
delphine T.
abril 27, 2020
la couleur n'est pas ce que j'escomptais ; je voulais des mèches dorées .De plus beaucoup trop de délai entre le moment de la commande et la livraison . Celle-ci a été passée le 31/03 , expédiée le 13/04 pour être livrée le 27/04. Ce n'est pas un problème suite aux fortes demandes dû au covid car une amie qui a commandé( grâce à mon conseil) , beaucoup de jours après moi a reçu sa commande hier comme moi.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Delphine - Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous ! Nous serons ravis de réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Krystin M.
abril 26, 2020
Hair color
PUBLICADO POR:
Krystin M.
abril 26, 2020
I want to give this more stars! I plan to continue using this hate color system but I still haven't found the right color. So it's frustrating. Plus it can be difficult to wash the color out after I dye it. It almost makes my hair feel like I'm trying to wash out was from my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Krystin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tonia A.
abril 26, 2020
Color faded
PUBLICADO POR:
Tonia A.
abril 26, 2020
The color faded very fast.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tonia- We apologize for the delay in our reply to your review. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Elizabeth T.
abril 26, 2020
Very disappointing
PUBLICADO POR:
Elizabeth T.
abril 26, 2020
My hair went from blonde to dull gray color but my roots are a little light strawberry blonde. Horrible. My husband looked at me and says your hair is gray all over.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea T.
abril 26, 2020
Only 2 weeks of gray coverage
PUBLICADO POR:
Andrea T.
abril 26, 2020
Disappointed in the gray coverage. 2 weeks after, there is significant gray and the color fades within 10 days. I have tried the tint rinse... it does nothing for my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Andrea- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa S
abril 26, 2020
Gray coverage
PUBLICADO POR:
Lisa S
abril 26, 2020
I was disappointed in the coverage... I have a patch of gray hair in the front of my head that the color didn’t cover enough, I put a lot of the product on that part of my hair & it seems like it has lightened up in that area after 1 washing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Steph T.
abril 26, 2020
Should have gone to boots
PUBLICADO POR:
Steph T.
abril 26, 2020
What a disappointing product. Followed all 'personalised' instructions stringently. The product went everywhere - all over the bathroom. Results. GREY hairs remain and dull lifeless ends. I had some remaining dye left over so I persevered and re-did my grey on the hairline with NO results. Product is very chemically and now I have a burning scalp to boost. Have had far superior results from a £6 box of dye from the chemist. Do not recommend.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Steph T. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bennie S.
abril 26, 2020
do not last
PUBLICADO POR:
Bennie S.
abril 26, 2020
the color only lasted 10 days.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bennie- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alina G.
abril 26, 2020
Not satisfied with results
PUBLICADO POR:
Alina G.
abril 26, 2020
Hi, I followed your instructions and colored my hair today, but result did not satisfied me.
1. Roots did not change the color at all and still have my original color.
2. Ends are much darker that I was ordering and expecting.
I was ordering based on the picture on your website and was expecting bright vibrant light orange/copper, but the final color of my hair after coloring with your formula is red copper and very dark.
Please reply with your explanations and suggestions. Thank you
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Misti H.
abril 26, 2020
Horrible
PUBLICADO POR:
Misti H.
abril 26, 2020
My color was supposed to be a medium blond with copper. My whole head turned the color of a penny. It looked horrible absolutely horrific. I followed the instructions to a T. I will never order through this company again. Thanks for ruining my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Misti- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alina G.
abril 26, 2020
Nice color but didn’t color all the gray
PUBLICADO POR:
Alina G.
abril 26, 2020
I liked the color but it did not cover up my gray hair in some spots.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karla M.
abril 26, 2020
My hair is the same
PUBLICADO POR:
Karla M.
abril 26, 2020
I followed the instructions and at the end my hair looks the same, no color at all. Big waste of money
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karla- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne-Sophie C.
abril 26, 2020
1ere coloration
PUBLICADO POR:
Anne-Sophie C.
abril 26, 2020
Sympa mais un peu trop foncé ( ça me donne un teint pâle !)
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Anne-Sophie - Nous sommes vraiment désolés d'apprendre que vus n'étiez pas satisfaite des résultats de votre coloration. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email pour vous assister davantage.
PUBLICADO POR:
Emily B.
abril 25, 2020
Supposed to be Light Brown (Cool Beige) but it turned out dark and red tinted
PUBLICADO POR:
Emily B.
abril 25, 2020
My natural hair color is medium brown. I wanted to go a little lighter with a cooler shade and chose the light brown (cool beige), but that is not the color that came out. Instead my hair color is darker, and slightly red. I thought the process of dying my hair was simple and straightforward. Just a little disappointed I didn't get the color I wanted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Helen A.
abril 25, 2020
I followed all the instructions that was given to me but did not cover my gray .
PUBLICADO POR:
Helen A.
abril 25, 2020
I would like to cancel my future orders because I was not satisfied with the hair color at all since it did not cover my gray hair and my hair has two tone now.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Helen A. - We appreciate your feedback, and we are sorry to hear that we did not meet your gray coverage expectations. You will be contacted by our Color Team shortly. Thank you for your patience.
PUBLICADO POR:
Uschy S.
abril 25, 2020
Nicht gut
PUBLICADO POR:
Uschy S.
abril 25, 2020
Mir hat diese Farbe nicht gefallen. Somit möchte ich keine mehr haben
Mein Abo möchte ich sofort kündigen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Uschy S. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Bettina R.
abril 25, 2020
Es war ok
PUBLICADO POR:
Bettina R.
abril 25, 2020
Komplett Haare färben war super
Aber nach fast 2 Wochen wieder graue Haare da, ca 3 cm.
Das bedeutet, dass ich alle 2 Wochen färben muss....das geht nicht.
Dann habe ich zufällig bei Rossmann gefunden, Ansatzspray .... nur oben auf Mittelscheitel.
Alles super
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Bettina R. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Nathalie A.
abril 25, 2020
Déçu
PUBLICADO POR:
Nathalie A.
abril 25, 2020
Quelque racines encore blanche et les pointe pas assez clair
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nathalie - Merci pour vos commentaires ; nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Elizabeth H.
abril 25, 2020
Darkened my hair
PUBLICADO POR:
Elizabeth H.
abril 25, 2020
I followed all of the directions. My color was supposed to be light golden brown. But it turned my hair dark brown and I personally dont see any gold tones in my hair at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MICHELE D.
abril 25, 2020
CELA NE ME PLAIT PAS
PUBLICADO POR:
MICHELE D.
abril 25, 2020
DEMANDE DESABONNEMENT ILLICO PRESTO.
CAR ENVOYER UNE COMMANDE SANS L'ACCORD DU CLIENT CELA EST INADMISSIBLE ET MÊME DE LA VENTE FORCÉE QUE JE NE VAIS PAS OUBLIER DE SITÔT, VOUS POUVEZ ME FAIRE CONFIANCE.
MME MICHELE DUBRAY.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Michele - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous vous informons que, en effectuant une commande par le biais d’une offre promotionnelle, on note également toute information concernant notre service de livraisons automatiques au moment de la validation de la commande. On peut aussi choisir l’achat unique si on préfère commander une seule fois. Nous sommes désolés pour tout inconvénient que cette situation a occasionné. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Brianna A.
abril 25, 2020
Got exactly what I didn't want
PUBLICADO POR:
Brianna A.
abril 25, 2020
My roots are now red while the rest of my hair is beautiful blonde. I warned that my hair has a natural red to it and that's now what I've got. It's awful.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Brianna A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Phyllis T.
abril 25, 2020
It did not completely cover my gray.
PUBLICADO POR:
Phyllis T.
abril 25, 2020
I still have areas of my roots that are still gray. Despite having expert application of you product by a professional, there are still sections of gray that were not covered. We did this last night and I'm not happy with the results. Please send me the two necessary components to redo it in a little while. I don't need the rest of the kit. i would expect this to be free since your product did not work as advertised.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Phyllis- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Renee D.
abril 25, 2020
Not too bad, almost impressed me..
PUBLICADO POR:
Renee D.
abril 25, 2020
Up until I washed my hair the next day (or 2) the color was perfectly matched to my own.
My grays are starting to appear already after the first time washing, pretty disappointing since that's the main reason I ordered this product. It made my hair very soft though!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Renee- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexandrine E.
abril 25, 2020
Ne veux plus de produit !
PUBLICADO POR:
Alexandrine E.
abril 25, 2020
Bonjour, je ne recommanderai plus de produit de coloration , car j'ai été indisposée par l'odeur du flacon et la couleur terne ne me convient pas ! Désolé, en plus je n'avais pas compris que le temps de livraison venant de Londres serait si long et le prix me revient plus cher que mon supermarché ! J'espère que ce message sera pris en compte pour annuler mon autre commande , merci !
Alexandrine Eminente
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Alexandrine - Nous vous remercions de votre commentaire, et nous excusons pour la gêne occasionnée pendant l’application de votre coloration. Nous vous enverrons un email avec plus d'informations sur notre coloration et votre compte.
PUBLICADO POR:
Geanna F.
abril 25, 2020
So difficult to get what I ordered
PUBLICADO POR:
Geanna F.
abril 25, 2020
Ordered a couple weeks ago, filled in all the information that was asked for including my goal with the color, which was all over color. My order was reviewed by a stylist she changed the color to something she thought would be better but when I got my order finally after waiting almost two weeks it was labeled root touch up not all over color. After calling and speaking with a representative it isn’t enough to get my hair colored so I have to wait another 3-5 days after the color is recreated to get what I ordered originally! All in all I haven’t tried the product yet and won’t be able to for about 3 weeks after my original order. Hopefully this color is phenomenal for the amount of time I’m having to wait just to obtain the correct order.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Geanna- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Susan M.
abril 25, 2020
No bowl or clips. Wrong color.
PUBLICADO POR:
Susan M.
abril 25, 2020
first time trying. Half of the order is missing, wrong color. have tried getting through by phone all day.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosie B.
abril 25, 2020
Hated The Color!!
PUBLICADO POR:
Rosie B.
abril 25, 2020
This was not even close to what I was expecting! My previous hair color was a reddish brown and that’s what I wanted!! Now it’s dark and ugly!! I’m so disgusted with it! 😠
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Rosie B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lorena S.
abril 25, 2020
I don't even know what to say...
PUBLICADO POR:
Lorena S.
abril 25, 2020
I can't really complain because my goal was to cover the gray hair from my roots, also because I mean this was my decision and in the situation we are living there was no other option. However I was not expecting my hair to be this dark, I mean I had highlights.I wanted the color to match my COLORED hair not my ROOTS. I mean of course not as light as highlights but a light color to match the whole color evenly. Now my hair color is completely DARKER than I thought it would be :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily A.
abril 25, 2020
Price is good but not what expected
PUBLICADO POR:
Emily A.
abril 25, 2020
Good price but color already faded
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Emily - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Becky B.
abril 25, 2020
Didn’t color gray
PUBLICADO POR:
Becky B.
abril 25, 2020
Next day gray was back
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Becky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Petra S.
abril 25, 2020
Keine Lösung, besser lokal oder bei einem anderen Anbieter kaufen
PUBLICADO POR:
Petra S.
abril 25, 2020
Ich habe die Farbe am 02. April bezahlt und bis heute (26.04) ist die Farbe nicht bei mir angekommen. Da ich weder eine Bank bin noch vier Wochen meine Ansätze kaschieren kann und möchte sehe ich hier keinen Nutzen und kann es in keiner Weise weiterempfehlen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Petra S. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
jenaya C.
abril 25, 2020
bleh
PUBLICADO POR:
jenaya C.
abril 25, 2020
it wasn’t purple at all
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jenaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela K.
abril 24, 2020
The color was a darker than expected
PUBLICADO POR:
Angela K.
abril 24, 2020
Loved how it was sent although the color was off a little to dark. Adding to my review: I have stuck with this for a while now I really love the permanent color does not fade out but when it comes to coloring my new growth greys I think I am about done, I have tried and tried but nothing no grey coverage at all around my face line, I tried no stain guard, extra time on the roots nothing works, another problem I have is never getting a email back when I send one, I had ordered the highlighter-but decided not to use it I emailed several times telling them but still got the orange color the net order. I am giving one more try then if not right im gone.
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PUBLICADO POR:
Samantha G.
abril 24, 2020
Covered gray but...
PUBLICADO POR:
Samantha G.
abril 24, 2020
My stubborn gray hair that is coming out around my face was fully covered. However, the ash medium brown had more red tones that were slightly brassy than it was ash for me. With my skin tone, the “redder” the color the more it “washes” me out. I have been using purple shampoo to help tone it down as much as possible.
Update:
The color correction I purchased on April 8 I finally used today April 24, after taking recommendations to use a clarifying shampoo. I have been doing this for about two weeks prior to dying. Today my hair is more brassy and more orange!!! I decreased my stars to one star for awesome gray coverage. My hair has never been red or on the orange side naturally. I just doesn’t understand why my hair doesn’t like this product. Initially I was wanting a cool ash medium brown and it never went there. I think after a week or two I might just go back to L’Oréal to get red and the orange mess out. I’m so heartbroken. I really wanted to like this product. The problem with L’Oréal it doesn’t cover my gray as well. My hair is naturally dark medium brown. This color just washes me out and I look tired and worn out.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karuna A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sofia T.
abril 24, 2020
Ansatz bereits nach einer Woche sichtbar
PUBLICADO POR:
Sofia T.
abril 24, 2020
Hallo,
leider habe ich zwei Wochen nach dem Färben bereits weiße Haare im Ansatz. Es fing in der ersten Woche mit den Schläfen an und in der zweiten Woche, habe ich bereits am Oberkopf am Ansatz weise Haare. Bedeutet in 7 Tagen darf ich den Ansatz wieder färben. Das möchte ich nicht. enmal im Monat ist für mich ok. Ich möchte erwähnen, dass meine Haare nicht schnell wachsen.
Zufrieden war ich dieses mal somit nicht und überlege ob ich wieder zum Frisör soll.
Vielen Dank erst mal
Mit freundlichen Grüßen
Sofia Tsampazi
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sofia T. - Vielen Dank für Ihr Feedback. Wir nehmen unsere Farbzufriedenheitsgarantie sehr ernst und würden uns gern mit Ihnen in Verbindung setzen, um daran zu arbeiten, Ihr Farberlebnis zu verbessern. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Sigrun R.
abril 24, 2020
Lieferzeizeit unmöglich
PUBLICADO POR:
Sigrun R.
abril 24, 2020
für die 1. Lieferung hat es knappe 4 Wochen gedauert, das ist einfach unverschämt.
Inzwischen habe ich ein anderes Produkt gekauft, denn so lange konnte ich nicht warten.
Auf Ihr Produkt werde ich nicht mehr zurückgreifen.
Die Sache war ein großartiges Versprechen über Facebook , das ein riesen Schwindel war.
Ich werde Sie sicher nicht weiter empfehlen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sigrun R. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Nathalie T.
abril 24, 2020
Pas de couverture sur les cheveux blancs
PUBLICADO POR:
Nathalie T.
abril 24, 2020
Très déçue, cheveux blancs absolument pas couverts! Dommage !!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nathalie - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Lisa B.
abril 24, 2020
Brassy
PUBLICADO POR:
Lisa B.
abril 24, 2020
The color did not damage my hair but it was so gold and brassy looking.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathleen H.
abril 24, 2020
not happy with color
PUBLICADO POR:
Kathleen H.
abril 24, 2020
would like to cancel account
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked on resolvimg this issue. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
sabine K.
abril 24, 2020
unzufrieden
PUBLICADO POR:
sabine K.
abril 24, 2020
ich vertrage die farbe nicht und ich will auch keine mehr und ich möchte kündigen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sabine K. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Carole D.
abril 24, 2020
Couleur
PUBLICADO POR:
Carole D.
abril 24, 2020
Très bon produit mais la couleur est encore trop foncée pour moi
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Carole - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attente, et nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. En examinant votre profil, nous constatons que votre coloriste vous a assisté davantage, en modifiant votre couleur. Nous restons à votre disposition, si besoin.
PUBLICADO POR:
Lisa C.
abril 24, 2020
Disappointed, it didn't cover my gray hairs...
PUBLICADO POR:
Lisa C.
abril 24, 2020
I was hoping that I would like this product, as the customer support team is excellent. I left color on as specified, it didn't even cover my gray. I don't want to place another order. I will continue using L' Oreal product, as I have in years.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Crystal B.
abril 24, 2020
Gray coverage
PUBLICADO POR:
Crystal B.
abril 24, 2020
I have never had a problem getting gray coverage, but didnt get good coverage from this product. I loved the packaging, and its perfect for someone that likes more natural colors, but the red wasnt as intense as I wouldve liked.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maru P.
abril 24, 2020
roots showing
PUBLICADO POR:
Maru P.
abril 24, 2020
color was too dark
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Maru - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah I.
abril 24, 2020
To dark
PUBLICADO POR:
Sarah I.
abril 24, 2020
This damaged my hair beyond repair. I'm at a loss of the different quality. The first was amazing re second was darker and damaged my hair with out a request if change. Super disappointed
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
T B.
abril 24, 2020
Did not cover gray
PUBLICADO POR:
T B.
abril 24, 2020
The color was OK but it did not cover my gray. And it left my hair a bit dry
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
T - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rebecca B.
abril 24, 2020
I'm definitely not a hair stylist!
PUBLICADO POR:
Rebecca B.
abril 24, 2020
It was hard for me to do. I didn't get enough coverage and should leave on longer than stated. Didn't last long.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Aurore E.
abril 24, 2020
Couleur trop jaune
PUBLICADO POR:
Aurore E.
abril 24, 2020
Un peu trop jaune, dommage
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aurore - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour vous assister davantage !
PUBLICADO POR:
Belen R.
abril 24, 2020
Very unhappy with the website
PUBLICADO POR:
Belen R.
abril 24, 2020
I accidentally ordered root touch up when I wanted an all over color. I'm happy to order again but this website will not let me change my custom order and will only let me order the root touch up again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Belen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ann G
abril 24, 2020
Love the service color ok
PUBLICADO POR:
Ann G
abril 24, 2020
Purchased this to go from my bright blonde back to bit darker of a color. My colorists really was amazing at explaining the process and suggesting my color fill. I just don’t feel that the color really pigmented enough. I have reached out so hopefully my colorist can get me corrected into something I’m a bit happier with but I will continue to try with esalon as I am so impressed with their shipping speed and service.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ann - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cindy A.
abril 24, 2020
Still not what I wanted
PUBLICADO POR:
Cindy A.
abril 24, 2020
I wanted alittle more ash when I re did my plan, but there was no difference eyween the first time I ordered and the second, it’s still too light and alittle brassy it’s ok tho it’s never gunna be just right, thank you
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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