This was a different color from my roots only color, which I didn’t realize, and I hated it. Made my hair very orange looking. Thank god we’re not going out in public right now . I will go to the store and by another to cover it up. I’m concerned it will damage my hair:-(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cynthia R.
mayo 6, 2020
Ok for starting
PUBLICADO POR:
Cynthia R.
mayo 6, 2020
I know I wanted lighter but I think I actually made a mistake on this. I did ask for my next color to be a little darker and a little more red. Fingers crossed it's what I want.
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Jovanna J.
Respuesta de nuestros expertos
Cynthia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alyssa M.
mayo 6, 2020
Wrong color!
PUBLICADO POR:
Alyssa M.
mayo 6, 2020
Product was not the color I chose! I have tried contacting customer service with no response. My hair got darker than my natural color when I chose a lighter color. Not happy!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alyssa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JAIME U.
mayo 6, 2020
Didn't Honor the Guarantee
PUBLICADO POR:
JAIME U.
mayo 6, 2020
Emailed that I wasn't crazy about the color. It wasn't what I wanted. I asked for them to send the correct color and was just told they would adjust for my next order. What happened to the guarantee??? The color applied came out spotty and uneven. So far I am not impressed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We’re truly sorry about your recent experience. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Ingrid A.
mayo 5, 2020
I see potential
PUBLICADO POR:
Ingrid A.
mayo 5, 2020
Unfortunately I was not satisfied with the color, although I like to give it another try to be able to find the right shade
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ingrid- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Dominique V.
mayo 5, 2020
Changement
PUBLICADO POR:
Dominique V.
mayo 5, 2020
Bonjour , je voudrais un châtain foncé et PAS
Châtain TRÈS Foncé avec une petite nuance de lumière en plus . Merci à vous . Le no 0800 94 50 55 n’est pas attribué ?! Je n’arrive pas à vous joindre . D. Van Daele
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dominique - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour modifier votre couleur. Nous espérons que vous aimerez votre nouvelle coloration. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Katherine B.
mayo 5, 2020
Discontinue
PUBLICADO POR:
Katherine B.
mayo 5, 2020
I don't believe this is working for me. I love the idea of this but it is just making my hair more and more red. I'm sorry but I am going to discontinue.
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Jovanna J.
Respuesta de nuestros expertos
Katherine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rena B.
mayo 5, 2020
Didn’t last a week ;(
PUBLICADO POR:
Rena B.
mayo 5, 2020
I was excited to try my new custom made esalon hair color. I thought it done well but after just a few days my gray roots started showing, I usually can go 4 to 5 weeks before having to recolor it. $22 wasted.
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Jovanna J.
Respuesta de nuestros expertos
Rena- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Juan M.
mayo 5, 2020
Feel like it could have been lighter
PUBLICADO POR:
Juan M.
mayo 5, 2020
I love the coverage I just wish they paid attention to what we are asking for I asked for it to be at least 2 shades lighter and it came back the same 🤦🏻♀️🤷🏻♀️
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Jovanna J.
Respuesta de nuestros expertos
Juan- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Donna S.
mayo 5, 2020
Color was way off
PUBLICADO POR:
Donna S.
mayo 5, 2020
Didn't care for the color as it was red and my hair is dark brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna-We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Bernice R.
mayo 5, 2020
Color
PUBLICADO POR:
Bernice R.
mayo 5, 2020
At first it was good after 3 washes most of it is gone!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bernice- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Catrin T.
mayo 5, 2020
Ewig lange Lieferzeiten, ganz mieser Service!
PUBLICADO POR:
Catrin T.
mayo 5, 2020
Ich habe am 29.03.2020 ein Color Set bestellt und per PayPal sofort bezahlt, dann hörte ich lange nichts von eSalon. Auf mehrfache Nachfrage, habe ich die Antwort erhalten, dass die Bestellung in Bearbeitung ist und sich die Lieferung aufgrund der Nachfrage verzögert. Am 09.04. (also 10 Tage nach Bestellung und mit Ankündigung per Mail am 05.04.) habe ich mir eine Tönung in der Drogerie gekauft und die Bestellung bei eSalon fristgerecht widerrufen. Der Widerruf wurde nicht bearbeitet, meine Mails wurden nicht beantwortet, es wurde seitens eSalon lediglich das Abo ausgesetzt. Mein Geld habe ich nicht mehr zurückerhalten. Dieses Geschäftsgebaren ist unserös, ich werde dort nicht mehr bestellen und kann nur allen davon abraten dies zu tun.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Catrin T. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Rebecca D.
mayo 5, 2020
Does not cover the greys
PUBLICADO POR:
Rebecca D.
mayo 5, 2020
Unfortunately, the second round of color still did not cover the gray roots. At this point, I would like a refund instead of trying another color again. I am including pictures to show how the hair looks after the second application just to the roots.
Thank you for providing extremely helpful customer service and I greatly appreciate your kindness. Please let me know if you have any questions.
Stay healthy and safe!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Don M.
mayo 5, 2020
Color faded
PUBLICADO POR:
Don M.
mayo 5, 2020
The directions were clear. I liked the color, but on the sideburns and beard the color did not last long. about 5 days to start and in 10 days it was half white. I am making my 3d application today, but if it does not last I will go back to my old color. I do like this new color tho. As bad as it stains skin you would think it would last longer on hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Don- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah S.
mayo 5, 2020
Color washed out in one day.
PUBLICADO POR:
Sarah S.
mayo 5, 2020
Colored my hair yesterday, it’s faded today. I decided to give this a shot because I didn’t want to keep getting my hair dyed but apparently that was a huge mistake now I have a horrible orange faded color in my hair and can’t dye it again because it’ll damage it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie M.
mayo 5, 2020
Light Blonde Dye was Red
PUBLICADO POR:
Jamie M.
mayo 5, 2020
My custom match was supposed to turn my hair light blonde which is the color stated on the box. My hair turned red and I am not happy with it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Callie P.
mayo 5, 2020
Easier application process but doesn't cover
PUBLICADO POR:
Callie P.
mayo 5, 2020
I did like the ease of application but there is still a definite line between my roots and my previously dyed hair. It did not cover the red that was in my hair previously.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Callie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angelia N
mayo 5, 2020
My color is much darker this time than the first time :(
PUBLICADO POR:
Angelia N
mayo 5, 2020
This time my color was much darker. My first order was my exact hair color. Lil disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie B.
mayo 5, 2020
I'm not happy.
PUBLICADO POR:
Jamie B.
mayo 5, 2020
I tried this color twice. The first time because I ordered an unflattering color for my skin tone. The second because after talking to one of your employees about this issue I was sent another color kit. I thought the employee understood my situation.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Makehla L.
mayo 4, 2020
Excellent product, color too red
PUBLICADO POR:
Makehla L.
mayo 4, 2020
I liked using this kit but the color had way too much red for me and when I used the balance of the bottle as a “wash” as instructed it really
Made my whole hair a monotone and I lost the highlights I had previously. Super easy to use, great product, color was just off.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Makehla- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Dannielle B.
mayo 4, 2020
Great Overall Coverage- not grey coverage
PUBLICADO POR:
Dannielle B.
mayo 4, 2020
Great blend for overall coverage although the gold tones do not show. Horrible grey coverage. I can see grey after first wash and I have tried this color twice.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dannielle-We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Angela B.
mayo 4, 2020
No grey Root coverage
PUBLICADO POR:
Angela B.
mayo 4, 2020
This hair dye did not cover my grey roots .
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna S.
mayo 4, 2020
Didnt give me color I thought
PUBLICADO POR:
Donna S.
mayo 4, 2020
I thought my color on my roots would be blonde but they were dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Anna-Katharina K.
mayo 4, 2020
Farbe top, Haltbarkeit flop
PUBLICADO POR:
Anna-Katharina K.
mayo 4, 2020
Die Farbe selbst ist superschön und genau was ich wollte. Das Auftragen war in Ordnung, auch wenn die Haarfarbe sehr stark gerochen und mir ziemlich in den Augen und Atemwegen gebrannt hat. Das Ergebnis war dann auch wirklich toll, toller Glanz, Haare haben sich gut angefühlt auch wenn sie seitdem statisch aufgeladen sind. Das große Aber ist allerdings: ich habe mir vor 8 Tagen die Haare gefärbt und ein Großteil der Farbe ist schon wieder draußen. Vielleicht liegt es an meiner Haarstruktur, aber das sollte nicht sein.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Anne-Katharina K. - Vielen lieben Dank für Ihr Feedback! Wir freuen uns sehr darüber, dass Sie Ihre individualisierte Haarfarbe lieben. Nichts macht uns glücklicher als zu hören, dass wir Ihre Wunschfarbe erstellen konnten.
PUBLICADO POR:
mary R.
mayo 4, 2020
Colour spot on
PUBLICADO POR:
mary R.
mayo 4, 2020
Not covering grey so asked for a change and will try once more. Very much hope it works out.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth N.
mayo 4, 2020
Did not match my color
PUBLICADO POR:
Elizabeth N.
mayo 4, 2020
Not a good color match, it was too light and too bronze
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Elizabeth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Rachel C.
mayo 4, 2020
Worst hair experience since I was 12
PUBLICADO POR:
Rachel C.
mayo 4, 2020
This dye turned into gummy glue on my scalp. It took me an hour to get some of it out. It was a two hour process total I finally used shower gel which was only thing that would break it up a little. I had to comb it out of every piece of hair. It was especially awful at back of hair and over ears. It was an awful experience and I have died and not enjoyed dying my hair at home for over 30 years. Some haven’t colored the greys that well but none amounted to torture
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Deborah H.
mayo 4, 2020
What happened
PUBLICADO POR:
Deborah H.
mayo 4, 2020
Only wanted to cover gray roots. Ordered dark brown. Already have highlights. The roots turned orange red. More orange than red. How could this be?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Leslie K.
mayo 4, 2020
I really wanted this to work!
PUBLICADO POR:
Leslie K.
mayo 4, 2020
This is the 3rd try on the hair color with adjustments requested each time to see if it would work. I left the color on for 60 minutes this time.. 20 minutes longer than told to do. I started with my grey areas first at the temple and roots.. but the color still would not take at the temple area & in some of the root area. I am so bummed as I really hoped this would work, but I can't seem to find a solution. The color itself is beautiful. Unfortunately, I have cancelled my subscription. Maybe I will try again another time, but after 3 tries I don't think it will work.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leslie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
maya H.
mayo 4, 2020
Didn't lighten as advertised
PUBLICADO POR:
maya H.
mayo 4, 2020
First time using esalon and was very hopeful. Unfortunately the color of my hair barely changed and overall it feels like a waste. I was trying to get my dark brown hair lighter, which I know isn't easy...especially from a box without bleaching, but the way this was advertised made It seem as though It would work. I was given a sense of possibility when I was shown in the simulation of what my hair would look like post dying it with my selected color. I'm now left with hair that has been dyed, but to a different color and without the change I was looking for.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Maya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ari R
mayo 4, 2020
Very Disappointed
PUBLICADO POR:
Ari R
mayo 4, 2020
The real and honest truth.. my intention is not to bash eSalon or be cruel. This is my actual and honest experience..
I can't speak for the color or the application process but I feel very let-down. I placed my first order a week or two ago and was really excited because I had seen so many reviews stating how great eSalon was. For obvious reasons, I was nervous to purchase hair dye through the internet and was even more unsure about the color that I should get. So I called to talk to a representative or "colorist." I was told that once I created my online profile I could voice those concerns in the questionnaire they have you fill out, select a color that I liked, and then someone would call or email me to talk me through it. When my coloring kit showed up on my doorstep, I still hadn't heard from a colorist, so I gave them a call. I was told that I was speaking to one of eSalon's "colorists" but the woman I was speaking to was definitely not a professional. It was as if she was reading from a script and did nothing to ease my mind. She also didn't seem to know anything about me, my current hair color, or what I was looking for, because she asked me all of the questions she should have already known the answers to when she "pulled up my profile."
Again, it is not my intent to "bash" eSalon. Like a lot of people, I have had my fair share of color mishaps and when I get my hair done or dye my hair at home, I want to be able to trust either the stylist or the company that I am buying hair dye from. I didn't feel like I could trust eSalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ari- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela V.
mayo 4, 2020
Didn't like the color
PUBLICADO POR:
Pamela V.
mayo 4, 2020
This color turned my hair red, I didn't like it. It was shipped fast and the instructions were great. I just didn't like the color at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Ana P.
mayo 4, 2020
Hair product
PUBLICADO POR:
Ana P.
mayo 4, 2020
This product smell came very strong today. Ended up with a migraine
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diana E.
mayo 4, 2020
Not the right color
PUBLICADO POR:
Diana E.
mayo 4, 2020
I ordered here to be safe about the color I was getting by a professional ! I had highlights in my hair so I wanted to go LIGHTER into a caramel color . The hair dye I got made my hair dark brown it took me time to do the highlights now I’m back to square 1 . So upset
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Marsh G.
mayo 4, 2020
Terrible
PUBLICADO POR:
Marsh G.
mayo 4, 2020
I tried to order a color similar to my blonde hair ( I’ve had it blonde for years by choice). I should have known it was going to be an epic disaster when I was not allowed to order blonde. I got a dark ashy brown. I waited and waited to finally use the e-salon product because I was scared it wild come out wrong and of course it did. I went from blonde to brunette which I am very unhappy about.
I could have gotten the same results with an over the counter dye. I am Very upset and disappointed, what a waste of money and it makes me look horrible.
Highly advice against buying e-salon unless experimenting and having very low expectations.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marsh- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Frances P.
mayo 3, 2020
Too red
PUBLICADO POR:
Frances P.
mayo 3, 2020
My roots turned red because the light brown formula did not have enough ash.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
mimi
mayo 3, 2020
A little disappointing
PUBLICADO POR:
mimi
mayo 3, 2020
I don’t normally write reviews but I was a little disappointed so here it is. I just colored my hair with an esalon product. I love the color. It did not cover my gray at my face line. But did cover scalp gray. I also lost a lot of hair. I don’t normally color my own hair and maybe that is normal. Don’t know if I will buy again. Ended coverage!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Mimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
LISA A.
mayo 3, 2020
No colour match available!
PUBLICADO POR:
LISA A.
mayo 3, 2020
I've not used this product as after I ordered it, you wrote to me saying that you were unable to match the colour to the lightness of my hair colour. I am therefore not happy to risk using something that you yourselves stated would not match my hair colour, and taking the risk that i would end up with two tone hair!! I am not really able to understand why you could not specifically get to the blonde colour shade that I have always had ... its not that difficult, and in fact I have since bought a colour product from the chemist which has done the job no problem! Therefore I will not be ordering again. Thank you, and have to say I am disappointed in the service.
Lisa
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie H.
mayo 3, 2020
Good color, bad cover
PUBLICADO POR:
Jamie H.
mayo 3, 2020
The product did not cover any of my grays! I don’t have enough for roots to be an issue (yet!), but enough to want my overall cover to mask them. I followed all the instructions, and the actual color took (wasn’t a drastic change), but the process and product was basically a waste of time and money for me, all things considered.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jamie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fiona B.
mayo 3, 2020
Pleasantly underwhelming
PUBLICADO POR:
Fiona B.
mayo 3, 2020
I was very excited to get my box. I love the packaging and the way it looked, the personalization of it all. I followed the instructions exactly. My colour was supposed to be intense Pearl. What I got was very dark brown, no purple no red. WTF I’m so so disappointed, it’s that dark nothing is going to go over it and make a difference other than another dark brown, which is not what I wanted, purple/red yes brown no.
Shame I really wanted to like this.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Fiona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judith Z.
mayo 3, 2020
Bad bad color
PUBLICADO POR:
Judith Z.
mayo 3, 2020
I cannot believe after all of the questions I answered they got my color so wrong. My hair is auburn they sent color for roots and ends, Now I have violet roots and brown orange ends. When my stylist is back at work she will need to do a color correction. I would have been better off with a drugstore product. At lease I would have picked the right color.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Judith - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
PUBLICADO POR:
Jan N.
mayo 3, 2020
My hair color
PUBLICADO POR:
Jan N.
mayo 3, 2020
I received my kit & was most anxious to try it.
I followed directions exactly & although it was a pretty color it
looked exactly like the color I had on my hair, not the color I wanted.
I was very disappointed
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ELISE B.
mayo 3, 2020
Tres bons produits mais
PUBLICADO POR:
ELISE B.
mayo 3, 2020
Pas assez de quantite pour cheveux mi long
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Elise - Merci d'avoir pris le temps de nous donner votre avis, nous apprécions vos commentaires car ils nous permettent d'améliorer constamment notre service et nos produits ! Nous vous avons envoyé un email avec des informations supplémentaires concernant votre coloration
PUBLICADO POR:
Gema S.
mayo 3, 2020
Great Service but No Gray Coverage
PUBLICADO POR:
Gema S.
mayo 3, 2020
Service and ordering is great but the color did not cover my grays at all. The color also came out darker than expected. Have had better coverage from box color.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Gema - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarita B.
mayo 3, 2020
Not light enough
PUBLICADO POR:
Sarita B.
mayo 3, 2020
I ordered the lightest blond, I thought. Included a pic. Maybe I should have left the color in for 40 minutes instead of 30, but it came out significantly darker than I thought. It's okay, and I can live with it, but I do wish it was a lot lighter. Like I said, maybe I should have left it in longer. But if there is no shade lighter, I may not order again.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sarita - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee.
PUBLICADO POR:
Dee C.
mayo 3, 2020
Did not color my gray
PUBLICADO POR:
Dee C.
mayo 3, 2020
Very disappointed for the first time ever. It didn’t color my whites on crown area where I needed it the most.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Dee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kathryn G.
mayo 3, 2020
Do Not Use this product
PUBLICADO POR:
Kathryn G.
mayo 3, 2020
I specifically ordered from this company because they advertised the tone was superior to other box dye. I ordered cool blonde and it turned my hair orange ! I cannot get to the salon to have it fixed my hair looks terrible and I am stuck with it. This product did not perform as advertised. Do NOT Recommend
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kathryn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee.
PUBLICADO POR:
Lana S.
mayo 3, 2020
Colors limited
PUBLICADO POR:
Lana S.
mayo 3, 2020
The kit was very nice. I was not pleased with the color I picked. I think the colors are to limited. But the product was very good.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs!
PUBLICADO POR:
Lisa L.
mayo 2, 2020
Too brassy/orange
PUBLICADO POR:
Lisa L.
mayo 2, 2020
My hair has always taken twice as long to color than Colorists think or directions tell me. Plus they are always too orange.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Brigitte L.
mayo 2, 2020
Offre trompeuse
PUBLICADO POR:
Brigitte L.
mayo 2, 2020
Je ne désirais qu’une coloration. Il n’etail noté nulle part que je recevrais une coloration tous les’mois
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Brigitte - Merci de nous avoir contactés ! Si vous effectuez votre première commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Mais vous pouvez aussi choisir l’achat unique si vous préférez commander une seule fois. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Dorretta H.
mayo 1, 2020
NOT the right color AT ALL and I had a HAND FULL of hair FALL OUT!
PUBLICADO POR:
Dorretta H.
mayo 1, 2020
The color smelled great but then when we used it all was good until washout time and I had handfuls of hair falling out and then when I finally got it conditioned (which what they gave me was nowhere NEAR enough for the job it did on my hair). I had to use all kinds of special conditioners to add to what they gave me to cover all the rats and big hunks of hair stuck together in a big not to try and loosen them. I also had to use a leave-in conditioner after I got out of the shower to be able to PICK through my hair cause no way was a brush going through it without ripping even MORE hair out! The color is NOT right it was supposed to be red and it has spots of blonde in it and I am just very disappointed. I thought this would be the BEST in hair color, I guess I was REALLY bad wrong! I hope they help me!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hi Dorretta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ezra V.
mayo 1, 2020
The color is just okay
PUBLICADO POR:
Ezra V.
mayo 1, 2020
It’s not that the color is bad, and it may be because I JUST dyed my roots today and it takes time to lighten a little bit (maybe) but with my notes saying that I would like to go lighter and with the slight adjustment of my color going lighter, I don’t see a difference and my roots actually look even darker then they did before. I don’t see a “new look” and I don’t feel confident and happy with my color.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Ezra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Ewa K.
mayo 1, 2020
Not happy with results
PUBLICADO POR:
Ewa K.
mayo 1, 2020
I’m really sorry but it’s not covered my greys hair at all
I did everything like instructions said
My hair are more lighter but still grey.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hi Ewa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel S.
mayo 1, 2020
Did not work at all
PUBLICADO POR:
Rachel S.
mayo 1, 2020
I’m sad to say this product did not work well for me. I am no stranger to coloring my hair at home and normally have good results with other brands so I decided to try e salon based on the reviews. Sadly e salon color did not work well for me at all. I followed every direction to the T and majority of my grays were not covered at all, and I don’t have a lot only a few that frame my face. It also left my hair three different shades of reddish brown and very splotchy. Very disappointed
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debbie Z.
abril 30, 2020
Terrible service, do not recommend
PUBLICADO POR:
Debbie Z.
abril 30, 2020
I received my first order from ESalon-did not cover gray and what did cover turned brown hair blond! Esalon said I should throw entire contents out and would send me a new order.
New order received-did NOT cover the gray and little that did turned red--back to zero. Told to throw it all out and they would gladly send new order with directions to keep dye on longer. New order arrived with NO brush! When I called to inquire, they said they don't supply brushes! And, are out of brushes. Terrible service.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Debbie Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily J.
abril 30, 2020
Turned my roots a brassy orange colour :(
PUBLICADO POR:
Emily J.
abril 30, 2020
The ends of my hair are ok - and came out as the ash brown/blonde i wanted, but my roots are brassy, copper orange colour :( Not impressed! and not sure how to fix this now... disappointed after waiting for a month for it to arrive.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Emily J. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly S.
abril 30, 2020
So disappointed!
PUBLICADO POR:
Kelly S.
abril 30, 2020
I did not receive what I wanted, which was all over color and lighten a teeny tiny bit. I got Roots Only! So they think it's a good idea to just lighten my roots. When I contacted them about this they said that was the best way to do this so. I thought these were professional stylist??? There's also no way to respond to my stylist or the person that just sent me a message. I have to go back in and start all over again with somebody new that will get my message. I would like to get my money back even though it was only $10. Oh and the $8 brush that I got, you can get at the dollar store for $2 same quality.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kelly S. - We appreciate your feedback, and we are happy that our Color Team could discuss it with you. Let us know if you have any further requests. Thank you for your patience.
PUBLICADO POR:
Inga K.
abril 30, 2020
Keine gute Grauabdeckung
PUBLICADO POR:
Inga K.
abril 30, 2020
Leider sind die Haare nach der Behandlung sehr trocken und spröde. Die Grauabdeckung ist gar nicht gelungen! Sehr schade!
Der Kundenservice ist allerdings sehr freundlich und kulant!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Inga K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Karen S.
abril 30, 2020
Disappointed
PUBLICADO POR:
Karen S.
abril 30, 2020
My first order was great. The color was perfect. For some reason though this second time the color came out all wrong. I didn’t make any changes to my formula and my hair color looks terrible this time. SO DISAPPOINTED.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karen S. - Thank you for your feedback. Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve your concern! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey L.
abril 30, 2020
leaked on delivery
PUBLICADO POR:
Tracey L.
abril 30, 2020
Finally received this on Tuesday -post man said it had leaked and was delivered to them like it. Its unuseable
I request a refund for this.
Disappointed
Tracey
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Tracey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kari V.
abril 30, 2020
Nice color. Need better coverage.
PUBLICADO POR:
Kari V.
abril 30, 2020
The color that was adjusted for me is nice but it’s been maybe two weeks and my grays are already starting to poke back through. It was also extremely difficult to wash out after application. This has never been the case before 🤷🏻♀️
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kari V. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us soon. We will be reaching out to you to make this right!
PUBLICADO POR:
Katrin T.
abril 30, 2020
Wir garantieren Deine absolute Traumfarbe? Bitte keine falschen Versprechen!
PUBLICADO POR:
Katrin T.
abril 30, 2020
Liebes eSalon-Team, Ihr hattet zweimal die Chance, meine Traumfarbe (aschblond) für mich herzustellen. Ich bin sehr enttäuscht, weil trotz angepasster Rezeptur meine Haare auch beim zweiten Mal wieder rot statt blond geworden sind. Da tut es auch eine beliebige Farbe aus der Drogerie zum günstigeren Preis. Schade, ich kann Euch nicht weiterempfehlen und kündige mit sofortiger Wirkung mein Abo.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Katrin T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
My G
abril 30, 2020
color is black
PUBLICADO POR:
My G
abril 30, 2020
I have brown hair. Wanted my natural color to cover greys. Instead I got black dye that made my hair very dry.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
My G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Caroline G.
abril 30, 2020
Like my colour but.......
PUBLICADO POR:
Caroline G.
abril 30, 2020
Although I like my colour my hair feels dry and there is too much dye for my roots which is alot of waste for the price. Also the strong amonia smell put me off too.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Caroline G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Ana H.
abril 30, 2020
Cancellation
PUBLICADO POR:
Ana H.
abril 30, 2020
How do I cancel.
Can't find it anywhere
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ana H. - Thank you for your feedback. We are glad you could discuss the matter with our Color Team. Thank you for your patience.
PUBLICADO POR:
Maria B.
abril 30, 2020
Caused me scalp irritation and flakes
PUBLICADO POR:
Maria B.
abril 30, 2020
This product is not for me. I like the color and how it looks on hair, but my scalp is in really bad condition for weeks after coloring. I really don’t like to give negative reviews, but my hair is full of flakes.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Maria B. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tammy P.
abril 30, 2020
Not what I hoped for.
PUBLICADO POR:
Tammy P.
abril 30, 2020
This color was not what I requested and nothing close to the color I Uploaded. I gave it a second try and I still was not happy with the outcome. The customer service was great and the packaging was phenomenal but unfortunately I have had to cancel because I am not getting the color results I was expecting.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Tammy P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renee W.
abril 30, 2020
Hair Damage
PUBLICADO POR:
Renee W.
abril 30, 2020
This product was not satisfactory to me. It really did some serious damage to my hair. I will not be using it again. I did not realize that i was on a plan...so they sent me another shipment. I am cancelling this shipment going forward. I have fine hair and found the product to be damaging.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Renee W. - Thank you for your feedback. We're sorry to hear that you were unhappy with our products. Since, you have already discussed it with one of our Color Experts, let us know if you need anything else.
PUBLICADO POR:
Catherine P.
abril 30, 2020
Color not what expected
PUBLICADO POR:
Catherine P.
abril 30, 2020
The color came out a light orange and not blonde. Maybe I should have left it in longer? Or could have used a toner to take the orange out. It horrible but not what I was hoping for.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Catherine P. - We appreciate your feedback and apologize for all the inconveniences caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shelby O.
abril 30, 2020
Not satisfied
PUBLICADO POR:
Shelby O.
abril 30, 2020
This color looks almost the same as the last color given with the red tint. Still not achieving the color I want.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Shelby O. - Thank you for your feedback. We are sorry to hear that we could not meet your expectations. Since you have already discussed your concern with our Color Team, let us know if you need anything else.
PUBLICADO POR:
Em K.
abril 30, 2020
Loved the root color, but the end color was too orange
PUBLICADO POR:
Em K.
abril 30, 2020
I did a strand test of both colors just to be sure, and found that the end color was simply too dramatic for my taste. I applied the root color to my whole head instead and it turned out wonderfully! Am I able to return the end color?
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Em K. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah H
abril 30, 2020
Overall, not bad, but...
PUBLICADO POR:
Sarah H
abril 30, 2020
The good: The color match was surprisingly good given it was based on a not-so-good photo (I stink at selfies) and my best guess at matching a color swatch. Definitely more like a salon color than a drugstore box in terms of the "depth" of the color. The condition of my hair and scalp after coloring were better than after a salon color (my scalp gets "tight" feeling and itchy after a salon color but that didn't happen with this product).
The not-so-good: Grey coverage was less than stellar (especially on the parts that are close to pure white), despite processing for the full 30 minutes and "emulsifying" in the shower as directed. It's possible that was the fault of the application (there was an awful lot of product left over, could be it wasn't mixed or applied correctly) or that something can be tweaked to make it cover the grey better. I also didn't find it terribly easy to apply by myself (got dizzy and nauseated working backwards in the mirror) and ended up asking my husband to finish it for me.
Bottom line: A better-than-expected stopgap until the salons are open again, which I'll use again if that doesn't happen before I need a retouch. Thanks for enabling me to go to the grocery store without a hat!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sarah H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather H.
abril 30, 2020
My hair is a yellow/orange color!
PUBLICADO POR:
Heather H.
abril 30, 2020
This is terrible! I don’t know what I’m going to do. My hair is literally yellow/orange.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Heather H. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations. Don't forget, your Color Happiness means the world to us. We are glad you could discuss it with our Color Team.
PUBLICADO POR:
Sasha J.
abril 30, 2020
Color wasn’t as dark as I wanted
PUBLICADO POR:
Sasha J.
abril 30, 2020
I absolutely loved the package and how the products are presented. I feel like there should be three pairs of gloves provided since there was 3 different steps but the gloves were good quality! Sadly my color did not turn out nearly as dark as the soft black (intense pearl) that I ordered and my roots turned out even lighter than the rest :(
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sasha J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristen A.
abril 30, 2020
Clown red hair
PUBLICADO POR:
Kristen A.
abril 30, 2020
I’m a natural redhead with some grays. Months ago I had my hair colored darker with some dark red highlights. I chose the copper red color for my hair, explained I wanted the highlights gone and sent a pic of my hair. Now most of my hair is clown red, with brownish roots and an orange colour where the highlights were. This is so much worse than it was before I really don’t want to go out in public. It looks ridiculous!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kristen A. - We appreciate your feedback and apologize for all the inconvenience caused. We are glad that you could discuss it with our Color Team. Let us know if you need anything.
PUBLICADO POR:
Susann P.
abril 29, 2020
Nicht des Geldes wert
PUBLICADO POR:
Susann P.
abril 29, 2020
Die Farbe ist nicht besser als die im Geschäft,viel zu teuer und auch werde Emails mit Stornierung einfach ignoriert. Vorsicht bei Bestellung, denn diese wird einfach weiterhin geliefert, auch wenn Sie kündigen!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Susann P. - Vielen Dank für Ihre Nachricht! Wir verstehen vollkommen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass Ihre Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der sich berät, Ihre individuell abgefüllte Flasche sowie das gesamte Zubehör für Ihre Farbanwendung. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Carmen B.
abril 29, 2020
Color did not turn out like I expected.
PUBLICADO POR:
Carmen B.
abril 29, 2020
The color is one tone on my roots and darker on my previously dyed hair. I’m
Not happy with the results.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley B.
abril 29, 2020
Color was wrong
PUBLICADO POR:
Ashley B.
abril 29, 2020
Color was supposed to be black but it came out a golden brown
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
nadine B.
abril 29, 2020
Unzufrieden mit dem Endergebnis
PUBLICADO POR:
nadine B.
abril 29, 2020
Ich habe mir die Farbe ganz anders vorgestellt, ich bin überhaupt nicht zufrieden mit dem Ergebnis. Es ist viel zu rot und die Farbe von meinem Ansatz ist komplett anders als die Farbe in meinen Längen und das sieht einfach nicht schön aus.
Meine Farbe wurde geändert, da geschrieben wurde meine ausgewählte Farbe wäre zu dunkel. Ich habe mich darauf eingelassen und eine andere Farbe zugeschickt bekommen. Das hätte ich nicht machen sollen. Ich habe eine knallrote Farbe in meinen Längen und ich wollte eigentlich nur einen kupferton haben.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nadine B. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Patricia H.
abril 29, 2020
No no and no
PUBLICADO POR:
Patricia H.
abril 29, 2020
Colour all wrong in so many ways condition left very bad
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia H.- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jane O.
abril 29, 2020
No use coloring
PUBLICADO POR:
Jane O.
abril 29, 2020
I did not use and I want to return.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jane - Thank you for your review and we have reached out via email to further assist you!
PUBLICADO POR:
Elsa L.
abril 29, 2020
Odeur
PUBLICADO POR:
Elsa L.
abril 29, 2020
Bonjour, j’ai apprécié tout le processus jusqu’à la la livraison, le packaging et les messages. Par contre l’odeur d’amoniaque est si forte qu’elle m’a rendue malade pendant toute une journée. Je ne recommanderai pas de produits chez vous, c’est dommage car tout le reste est impeccable.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Elsa - Nous vous remercions d'avoir partagé votre expérience avec nous ; et veuillez nous excuser pour l’odeur de la coloration, causée par la solution d’ammoniaque diluée dans l'eau. Nous vous avons envoyé un email avec plus d'information.
PUBLICADO POR:
Antonietta P.
abril 29, 2020
Keine Farbe bekommen
PUBLICADO POR:
Antonietta P.
abril 29, 2020
Die Sendung ist noch nicht eingetroffen
Fast ein Monat vorbei
Deshalb 0 Sterne
e salon ist nie pünktlich
Immer einer massive Verspätung
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Antonietta P. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Danielle O.
abril 29, 2020
couleur pas la bonne
PUBLICADO POR:
Danielle O.
abril 29, 2020
Je voudrais que vous me remplaciez le blond fonce dans le rouge pour les racines par du châtain fonce car mes racines sont orangés ça ne couvre pas mes racines blanches je vous aie mis la photo du résultat pouvez vous me telephone merci 0479604194 ou 0649934297
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Danielle - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Tina R.
abril 29, 2020
Too dark
PUBLICADO POR:
Tina R.
abril 29, 2020
Ordeted light brown, came out almost black on strand test. Called to adjust sent me dark blonde. That was the darkest brown and dull. I need very lite brown base to go with full head golden highlighted previously had. Very short hair. Ido not get it. Thank God did a strand test.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa
abril 29, 2020
Lieferzeit 4 Wochen
PUBLICADO POR:
Lisa
abril 29, 2020
Ich habe am 2.4. wegen Corona eine Farbe bestellt, um mir über die Krise zu helfen, bis der Friseur wieder aufsperrt. Nach einer Woche kam ein mail: Kurze Verzögerung der Lieferzeit. Nach 2 Wochen habe ich nachgefragt, und betont, dass ich es nicht mehr brauche, wenn es nicht bald geliefert wird. Mir wurde gesagt, es wurde bereits versandt! Nach 3 Wochen habe ich wieder nachgefragt, es hieß, dass mein Paket als ausgeliefert registriert ist. Ich habe das Paket am 29. April nachmittag -also 4 Wochen nach Bestellung erhalten!!!! Ich brauche es nicht mehr - der Friseur sperrt am 2. Mai wieder auf!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lisa - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Barbara H.
abril 29, 2020
Nice gentle product. Still have grays...
PUBLICADO POR:
Barbara H.
abril 29, 2020
Beautifully packaged. Love the custization. Love the check ins from my stylist.
The actual product didn't cover my grays all the way. After just 2 weeks the color is fading and you can see that shimmer of gray coming through.....
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Barbara- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie T.
abril 29, 2020
Already showing grey at hairline after 4 days and no washing
PUBLICADO POR:
Julie T.
abril 29, 2020
This was my first try with eSalon. The kit was nice and arrived on time. The instructions and tools were good. However, when my hair dried after applying the color and washing it, the color was too light to match my natural roots. So the colorist should have looked at the photos I sent and adjusted the color to be darker to match my roots. Also, it's only 4 days since I applied the color and I haven't washed my hair, but grey is already appearing at my temple. I'm having to spray Root Magic on the temple area to cover the grey. This is disappointing because I thought your color formulas were made to cover grey and last for weeks.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Julile- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Laura G.
abril 29, 2020
Mah
PUBLICADO POR:
Laura G.
abril 29, 2020
Definitely expensive for what you get.
I didn't see any difference from box colors honestly 😟
Also, not much attention to detail, considering they sent me two shampoos and no conditioner 🙄
The instructions are alright, but too much packaging.
The color didn't come up very bright or "natural" looking as the ads were showing.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Laura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jayme A.
abril 29, 2020
Covered but...
PUBLICADO POR:
Jayme A.
abril 29, 2020
Covered grays but did not get any of the purple at all...
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jayme- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Irene R.
abril 29, 2020
Colour didnt cover my roots
PUBLICADO POR:
Irene R.
abril 29, 2020
Disappointed that this customer colour didnt cover my roots despite advising i have resistant hair. Didnt get a refund despite emailing them.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Irene R. - We appreciate your feedback. We're happy to see that you could discuss your order with our Color Experts. Thank you for your understanding.
PUBLICADO POR:
Briony M.
abril 29, 2020
Not the colour I wanted
PUBLICADO POR:
Briony M.
abril 29, 2020
This is a golden orangey brown, not the colour I wanted at all which was a medium Ash blonde, really disappointed as it was expensive at £23. Has faded a bit over a week but looks like a bad dye job with orangey tones
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Briony M. - Thank you for your feedback. We apologize for not meeting your Color expectations, and we are happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna B.
abril 29, 2020
not happy with this same as store bought
PUBLICADO POR:
Donna B.
abril 29, 2020
not happy with this at all same as store bought want to cancel and there is no way to do that
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dee R
abril 29, 2020
Not a “custom” color set
PUBLICADO POR:
Dee R
abril 29, 2020
I ordered the product with the understanding that I could customize the color. When I asked my stylist to do this, I was told they would be sending me one of their premixed color options. As predicted, the color was not what I wanted. I know these are crazy times and perhaps you are unable to make custom formulas currently, but you should state that. Advertising the formula as customizable is deceitful and should be changed if you are unable to do so currently.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Dina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela T.
abril 29, 2020
turned my hair color to brown
PUBLICADO POR:
Angela T.
abril 29, 2020
yikes. will use clarifying shampoo to get rid of the brown dye... already talked with colorist and came up with a solution.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Angela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eileen E.
abril 29, 2020
Disappointed but eSalon is Listening
PUBLICADO POR:
Eileen E.
abril 29, 2020
When completing my initial information in April 2020, I documented on the forms that I have very resistant extremely hard to color 100 % gray hair & a very sensitive scalp. I explained that prior to COVID 19 I had been going to the salon every 4 weeks to get my roots colored for many, many years. I documented on forms that several products that salon(s) used over the years caused my scalp to burn and or hurt. I wrote the brand of the color product that the salon used to color my hair successfully for years. I sent a picture in from my last color & another of my favorite color with highlights from 6 months ago. I called eSalon & explained all of my hair color challenges. After being assigned a colorist, I sent a few emails explaining my challenges and requested that he review the information I submitted to eSalon. My colorist & I spoke as well. We discussed my needs. He is very knowledgeable. I watched the "how to videos" he recommended. He is always willing to answer my questions. Since this was my first time coloring, it took longer. My husband assisted me. I was thrilled that my scalp did not burn. I thought everything was good until day 7 when I washed I hair with my sulfate free products in effort to preserve my color. Immediately, I noticed quite a bit of my gray coming through. Today is day 12 after coloring my roots. Today, I washed my hair for only the 2nd time since coloring my roots. Now you can't even tell that my roots were recently colored. My gray roots are completely showing all over my entire head. I contacted eSalon this afternoon to speak with my colorist. Adjustments will be made to my next color to hopefully make it last longer & cover my gray much better. I forewarned eSalon staff about my issues with color orally as well as in written form in effort to avoid these exact issues. I am disappointed in how my color turned out. However, I do feel like the eSalon colorist listened to me today.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Eileen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jena
abril 29, 2020
Copper Mahogany 4.5
PUBLICADO POR:
Jena
abril 29, 2020
Might as well use black, not even close to the picture. What a rip-off.
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Respuesta de nuestros expertos
Jena- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Trish H.
abril 29, 2020
My color had a red tone instead of blond
PUBLICADO POR:
Trish H.
abril 29, 2020
Should i do something differently?
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Respuesta de nuestros expertos
Trish- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Stacie I.
abril 29, 2020
Not the color i wanted .
PUBLICADO POR:
Stacie I.
abril 29, 2020
I would not recommend the color for esalon . it didn't turn out the color i wanted and was much darker unfortunately .
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Respuesta de nuestros expertos
Stacie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracee W.
abril 29, 2020
Good product, just not quite what I was hoping for.
PUBLICADO POR:
Tracee W.
abril 29, 2020
I’m truly sad my hair didn’t come out the way I had hoped color wise. It DID come out a pretty color however, and the product, smell, packaging, instructions are awesome! I normally go to my stylist but couldn’t due to stay at home orders. Unfortunately I think I will have to wait and go back to her to tweak it in person.
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Respuesta de nuestros expertos
Tracee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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