Not happy with the result. My roots ended up much different from the roots.
PUBLICADO POR:
Mariana G.
mayo 11, 2020
I thought to have one separate formula for the roots and another for the ends would work better, but I'm disappointed with the results. It' s not for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mariana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julie O.
mayo 11, 2020
Not sure
PUBLICADO POR:
Julie O.
mayo 11, 2020
It didn't cover the grays around my face and top of my head. Maybe the color was too light?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elena T.
mayo 11, 2020
La coloration.
PUBLICADO POR:
Elena T.
mayo 11, 2020
Très déçu. Mes racines sont blanc, la couleur n'est pas marché.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Elena - Nous sommes désolés que vous n'étiez pas satisfaite de votre coloration. Savez-vous que nous pouvons ajuster chaque formulation sur-mesure afin de mieux couvrir les cheveux blancs ? Nous serions heureux d’ajuster votre formulation ! Nous vous avons envoyé un email avec plus d'informations.
PUBLICADO POR:
Bridget S.
mayo 11, 2020
Bad experience for me
PUBLICADO POR:
Bridget S.
mayo 11, 2020
I specifically asked for something to tone down the red in my hair and the color that I got left a lot of brassiness. The included instructions of adding the leftover hair color to your hair in the shower left my shower a brown dyed mess. My hair is dry and the color is not what I wanted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bridget - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Traci H.
mayo 11, 2020
Fairly happy
PUBLICADO POR:
Traci H.
mayo 11, 2020
It was a little dark but seems to be lightening up a bit. Didn't cover the grey like I had hoped. ( this was the main reason I used the product) Easy to apply, I love that my ends are the same color as the top.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Traci - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lily D.
mayo 11, 2020
What in the world?
PUBLICADO POR:
Lily D.
mayo 11, 2020
I followed the directions to a tee, including doing a strand test...which turned out great. However, when I did the all over color, my majority of my natural color was turned a gingery brown, and my ends look no different. I look like the lost Spice Girl, 2006 edition! Terrible with my complexion. For once I am glad to be staying in so much, and will be wearing hats and hoods until I can go see my hairstylist to fix this mess on my head.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dominique Caillet
mayo 11, 2020
Mediocre
PUBLICADO POR:
Dominique Caillet
mayo 11, 2020
Je suis très mecontente de votre produit. Merci de ne pas renouveller vos envoies
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dominique - Merci d'avoir pris le temps de nous donner votre avis, nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes ! Nous vous prions de vérifier vos emails, nous vous en avons envoyé un pour voir comment on peut améliorer votre expérience !
PUBLICADO POR:
Laura N.
mayo 11, 2020
Loved everything!
PUBLICADO POR:
Laura N.
mayo 11, 2020
I love how everything was packaged, very detailed, with my name and easy to follow directions! I’m not really happy with my color it is brassy, reddish, orange. I’m hoping that my color can be changed for my next package?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ilona K.
mayo 10, 2020
Leider nicht zufrieden
PUBLICADO POR:
Ilona K.
mayo 10, 2020
Leider für mich immer noch keine zuverlässige Grauabdeckung. Ist am Ansatz viel zu hell. Bei meinen kurzen Haaren schimmert der hellere Ansatz durch. Ich werde nicht weiter experimentieren.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ilona K. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle R.
mayo 10, 2020
My hair is more red than before!
PUBLICADO POR:
Michelle R.
mayo 10, 2020
I clearly highlighted my natural colour, current colour and what colour I wanted to go to and now my hair is darker with more red in than before. So disappointed and upset by this. Thought this would be the way to go from your reviews but question if the right colour was even sent. Would really like a reply.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shane B.
mayo 10, 2020
Did not take to my roots.
PUBLICADO POR:
Shane B.
mayo 10, 2020
Hello, I truly hate having to give a somewhat bad review. My husband had gotten me this set for my birthday last year and I loved it. So when I ordered it again I was hoping for the same results. Sadly it didn't happen. My ends turned out ok. But my roots look horrible. It took in some places not all. It's very blotchy. I've been coloring my own hair red for over 20 yrs. So I feel I know what I'm doing. I don't know if I chose a color to light or didn't have enough. But I followed step by step instructions. Maybe I needed a darker base. Light to medium brown to give me that dark red I was hoping for. Otherwise my roots the product is wonderful,. I'm sorry I do love eSalon. Just need to try a darker color?! May u all have a safe and wonderful day!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Shane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Natalie S.
mayo 10, 2020
Coverage
PUBLICADO POR:
Natalie S.
mayo 10, 2020
Did not thoroughly cover my grays. Color not quite what I was hoping to get out of it. No-one ever contacted to see if color should be tweaked based on what the "quiz" recommends
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Natalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda G.
mayo 10, 2020
Fades
PUBLICADO POR:
Linda G.
mayo 10, 2020
Seems the color fades after a week or two to a lighter color.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Shirley H.
mayo 10, 2020
Very disappointed
PUBLICADO POR:
Shirley H.
mayo 10, 2020
I was very disappointed on the lack of covering my gray. My color seems to have faded very quickly and did not hold to the roots. Loved the color just lack of gray coverage.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shirley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle B.
mayo 10, 2020
Not great
PUBLICADO POR:
Danielle B.
mayo 10, 2020
Didnt cover grey well. Color is very natural looking but not what I wanted at all. Very dark. And while the color didnt have big impact I feel it's already faded. Seems within a week or 2 my hair is almost simply brown and barely red (note, my hair has natural red Auburn undertone and highlight I wanted to bring out, not cover). I only wash my hair every few days so I'm disappointed. My hair wasnt damaged and application was easy (I'm experienced in coloring my own hair)
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Demi A.
mayo 10, 2020
DO NOT BUY
PUBLICADO POR:
Demi A.
mayo 10, 2020
This is not user error. The dye they formulated for me turned my hair an orange toned color, even after the toner. It was supposed to be blond. The worst hair experience of my life. I’m crying while writing this.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Demi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura P.
mayo 10, 2020
Way too dark
PUBLICADO POR:
Laura P.
mayo 10, 2020
Absolutely horrible. Way too dark. Save yourself and buy from a salon who knows what they are doing.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lindsey P.
mayo 10, 2020
Wrong color
PUBLICADO POR:
Lindsey P.
mayo 10, 2020
Usually I buy my dye from Sally’s and go with a dark brown with violet tint, so I picked the same color on here. I was very excited by the packaging and step by step instructions. I followed all the instructions and now my roots have an orange tint in light. Will not order from here again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ina K.
mayo 10, 2020
Not better than what you buy from the store
PUBLICADO POR:
Ina K.
mayo 10, 2020
I’ve requested a medium blond with an ash tone as this is my natural colour and tone and the result on fully grown roots is a medium honeycomb reddish blonde. It’s the worst colour shade I’ve ever had.
It is also very harsh for the scalp. Ive lost a fistful of hair in the shower. I’m not recommending buying your hair colour from eSalon.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn N.
mayo 10, 2020
Liked the kit, but it didn't cover my gray
PUBLICADO POR:
Carolyn N.
mayo 10, 2020
I had indicated in my order that I had dye-resistant grays and needed an "N" base. No one ever reached out or responded. I just colored my hair and sure enough - the grey is still there.
Couldn't find anywhere on the site to reach out to customer service, so I'm posting here.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lorie D.
mayo 10, 2020
unable to match my roots. My hair pulls orange needed high developer.
PUBLICADO POR:
Lorie D.
mayo 10, 2020
Unfortunately this did not work. They can only ship 20 n i need 30+ so my hair doesn't pull orange brazzy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lorie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anlyati A.
mayo 10, 2020
Pas satisfait
PUBLICADO POR:
Anlyati A.
mayo 10, 2020
Ça donne juste un reflet pas le résultat que je souhaitais déçu sinon facile à appliqué
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Anlyati - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email : l'un des bénéfices uniques de notre service est la possibilité de modifier votre formulation selon votre expérience et nous espérons que nous pourrons discuter bientôt afin de l'améliorer !
PUBLICADO POR:
Kate W.
mayo 10, 2020
Two tone hair is not cute
PUBLICADO POR:
Kate W.
mayo 10, 2020
My last kit gave me two-toned hair and not it a cute way. My ends were copper blond and my roots were brown and I am going for an auburn copper look all over. This last order was supposed to fix it and all I can say is thank goodness for quarantine so that no one will be seeing me like this and I have tome to try to fix it again. I followed the directions to the letter, setting timers and using the brush to apply and everything you're supposed to do. I officially have two toned hair. My ends are almost blond. My roots are an incredibly fake looking red. It's really, really bad. I have been getting better results for years from buying grocery store hair color. To say I am disappointed would be an understatement.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katherine R.
mayo 10, 2020
Does not cover gray
PUBLICADO POR:
Katherine R.
mayo 10, 2020
I gave this product two tries but unfortunately it does not cover my gray roots. Also second kit didn’t include brush applicator .
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Abigail B.
mayo 10, 2020
Turned my hair orange
PUBLICADO POR:
Abigail B.
mayo 10, 2020
Hi.... I'm giving this two stars instead of one because I really liked my hair the first time I dyed it using Madison Reed. With my first order the company supposedly sent a second bottle of the same dye for free (like a buy one get one free type deal). While I hate to complain about free stuff, the second bottle turned my hair orange. I really liked how my first coloring turned out, but I used the second bottle of what was supposedly the same color to dye my roots and it turned my hair BRIGHT orange. I read the trouble shooting articles about orange hair and if both bottles sent to me were the same shade then this wouldn't have happened. Anyways I ended up using the whole bottle on the rest of my head to try and at least get my roots to match my hair a little closer even if the color is orange .... It's slightly better but it's still orange. All in all loved the first coloring, hated the second coloring. Probably won't order again because I don't want to risk dying my hair orange and then damaging my hair trying to fix it. The color I paid for looked great. The free color that came with the order looked terrible. Not worth the risk ordering again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Louisa C.
mayo 10, 2020
Hair felt good
PUBLICADO POR:
Louisa C.
mayo 10, 2020
The colour didn’t cover my greys so please don’t send me any more colours and I would like you to cancel my account
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Louisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katie G.
mayo 10, 2020
Need more red
PUBLICADO POR:
Katie G.
mayo 10, 2020
Need more red
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aimee I.
mayo 10, 2020
No different than store bought
PUBLICADO POR:
Aimee I.
mayo 10, 2020
I was very disappointed in the product I received, I've been using over the counter products for years that do not have ammonia in them. I tried the e-salon brand because of the reviews. My scalp felt like it was on fire the entire time and it did not cover my greys at my temples. I'll go back to the over the counter without ammonia.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Aimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa K.
mayo 10, 2020
They will override your choice with the picture you share
PUBLICADO POR:
Lisa K.
mayo 10, 2020
My natural hair color is light brown. I go between adding red highlights in the fall and winter to adding carmel and blonde highlights in the spring and summer. I was going for carmel. Chose a color. They asked me to upload a picture I did. Unfortunately it was one take in the fall and so although I chose a blonde color they sent me red color. It is a fine color just not what I ordered or what I wanted.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Polly S.
mayo 10, 2020
Orange tint
PUBLICADO POR:
Polly S.
mayo 10, 2020
It turned out kind of orange in spots for the balayage. Why? I sent a photo.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Polly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy M.
mayo 10, 2020
Not Happy
PUBLICADO POR:
Amy M.
mayo 10, 2020
My hair color is blonde. I wanted to lighten my roots. This turned my hair darker. Not happy with my results.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Felicitas S.
mayo 9, 2020
Kundenservice ingorant
PUBLICADO POR:
Felicitas S.
mayo 9, 2020
Ich habe seit der Bestellung nur Probleme. Ich hatte bei der Auswahl und Beschreibung um Tönung gebeten. Geschickt wurde dauerhafte Coloration. Seitdem akzeptiert niemand das ich das nicht bestellt habe. Und verfahren sogar weiter im Abo. Super nervig und überhaupt nicht ansprechbar.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Felicitas S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Laura B.
mayo 9, 2020
Didn’t cover gray
PUBLICADO POR:
Laura B.
mayo 9, 2020
I followed the instructions exactly, and this did not cover my grays at all.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erin J.
mayo 9, 2020
Great service - color faded quickly
PUBLICADO POR:
Erin J.
mayo 9, 2020
The color was near perfect, service was great and packaging was awesome. Unfortunately after a week the gray showed... salon color lasts closer to 4 weeks.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Judie O.
mayo 9, 2020
3rd time correcting - my hair is green
PUBLICADO POR:
Judie O.
mayo 9, 2020
I really had high Hope's. I started with level 10 and asked to put some color back in. They sent me a filler and dark blonde, once processed my hair had a reddish, greenish tinted. I called, customer service was fantastic btw, but it took a whole 7 days to get "corrective" color. Processed this morning and now the green tint is more pronounced. And I can't speak to anyone in customer service until Monday. NOT HAPPY.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Judie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nataly D.
mayo 9, 2020
good colour but too strong
PUBLICADO POR:
Nataly D.
mayo 9, 2020
I had some broken hair because it was too strong , the colour itself looked nice.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nataly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alejandra G.
mayo 9, 2020
Redish
PUBLICADO POR:
Alejandra G.
mayo 9, 2020
For the first time in years i did my root again, read all the reviews and i was worried of color being darker but unfortunately, it was in the redish tones.. which i don’t mind but not what i was looking with my highlights:( wont order again
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Alejandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
MaryDean S.
mayo 9, 2020
Faded quickly
PUBLICADO POR:
MaryDean S.
mayo 9, 2020
I’ve always had good luck in the past with my color choice, I received this order, I love the color knowing it would fade out a little but it has faded out a lot and left me with visible grays in a few short weeks
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
MaryDean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lucia S.
mayo 9, 2020
Not sure
PUBLICADO POR:
Lucia S.
mayo 9, 2020
Disappointed in that it did not cover all my gray. Hair that it did cover, the color was beautiful, perfect match. Hair feels great.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lucia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
BARBARA S.
mayo 9, 2020
NEVER RECEIVED, CHARGED FOR IT
PUBLICADO POR:
BARBARA S.
mayo 9, 2020
NEVER RECEIVED THE ORDER, CHARGED MY BANK CARD FOR IT.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie W.
mayo 9, 2020
This was worse than any box colour i have ever used.
PUBLICADO POR:
Stephanie W.
mayo 9, 2020
I would not use this again, it has left a green tinge on my hair, definately nothing like a salon colour.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jodie D.
mayo 9, 2020
Nothing like I expected
PUBLICADO POR:
Jodie D.
mayo 9, 2020
Despite describing how my hair is and the colour I wanted, including photos, the 'intense red' is a dark mahogany and I'll have to strip this and redo. Disappointed
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jodie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa J.
mayo 9, 2020
Terrible
PUBLICADO POR:
Melissa J.
mayo 9, 2020
I have been dying my own hair for years. I thought I would give this a try to see if it is any better than drugstore brands. My hair is medium brown and I lighten it to a light brown color. My only note to "my colorist" was "No red please". Well, I just finished dying my hair and it is now a medium brown auburn color. Too dark and a lot of red. I am very upset!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melanie C.
mayo 9, 2020
Wrong color
PUBLICADO POR:
Melanie C.
mayo 9, 2020
I asked for more burgundy, like their pearl violet and got ash brown instead. My hair was fully grey and the color didn’t take in the front. The color is not what I wear. Disappointed!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Melanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carmen V.
mayo 9, 2020
Not happy
PUBLICADO POR:
Carmen V.
mayo 9, 2020
Color didn't take . I followed the instructions and left it on as long as it said . 3 days later I could see my grays. I like how it's not harsh on my hair . But the coverage 👎🏻
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Carmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristin I.
mayo 9, 2020
easy to do but color wrong
PUBLICADO POR:
Kristin I.
mayo 9, 2020
based on my photo, the color I chose was changed to dark blonde which is too light for me. Using the product was easy and it worked well, but I wish I'd gotten the color I chose
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica H.
mayo 9, 2020
Never said expedited shipping wasn't rushed
PUBLICADO POR:
Jessica H.
mayo 9, 2020
Looking at 8days wit rush shipment before my package arrives.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca P.
mayo 9, 2020
Hair color
PUBLICADO POR:
Rebecca P.
mayo 9, 2020
I colored my hair today with this product and it didn’t have any affect on my hair what so ever. I was super excited to try this and ended up being super disappointed after spending the time and money on this product.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mara M.
mayo 9, 2020
Where’s my hair?
PUBLICADO POR:
Mara M.
mayo 9, 2020
I had ordered from eSalon about 2yrs ahí and cancelled my orders after using it three times. This year during this COVID-19 pandemic, I was browsing on my Facebook and happen to come across the product again, so I said “hey this seems like a good idea “, forgetting the reason why I cancelled it the first time. Wel I remember now. When I started using these hair colors, my hair started falling out and thinning. Now it’s happening again! Omg 😱 I can’t believe this! My hair was growing and thickening prior to dying it with eSalon, and now look at my picture! God please restore my healthy hair🙏
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Mara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Brenda M.
mayo 9, 2020
Not at all like 1st Shipment
PUBLICADO POR:
Brenda M.
mayo 9, 2020
Why would you send Half the color used on First kit. Very disappointed. I should not have thrown out brushes??
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hi Brenda - We apologize for any confusion with our second order. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lauren S.
mayo 9, 2020
Color
PUBLICADO POR:
Lauren S.
mayo 9, 2020
Didn’t like the color
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catherine G.
mayo 9, 2020
Color
PUBLICADO POR:
Catherine G.
mayo 9, 2020
Followed the instructions and some how ended up with light pink streaks in my hair.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
kimberly M.
mayo 9, 2020
Scalp burns
PUBLICADO POR:
kimberly M.
mayo 9, 2020
I've never had my scalp burn off hair dye before. The color I received a medium brown came out the same color as my daughters which she ordered dark brown. I don't like it.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kimberly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
myriam F.
mayo 8, 2020
color too dark
PUBLICADO POR:
myriam F.
mayo 8, 2020
Still the color is too dark. i need it a cinnamon color and can't get it. I guess I just need to have it done at a salon. Thank you but I can take another change.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Myriam- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth E.
mayo 8, 2020
Account cancelled
PUBLICADO POR:
Elizabeth E.
mayo 8, 2020
Iv cancelled my account sent reviews spoke to your colour technician re this , my hair was falling out , please close my account again thank you
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elizabeth E. - We are truly sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Rameesha T.
mayo 8, 2020
Bad quality color in nice package
PUBLICADO POR:
Rameesha T.
mayo 8, 2020
I will not buy it again , its bad quality color with strong ammonia, literally burned my skin , gave me itching and made my hair feel so rough after use.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rameesha- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Caitlin P.
mayo 8, 2020
Just okay
PUBLICADO POR:
Caitlin P.
mayo 8, 2020
I had high hopes for a hair color that is far more expensive than my normal color. It left my hair feeling very dry and brittle despite my following the directions EXACTLY. My roots are quite red looking and the rest of the color is the soft black as promised.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Caitlin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Maria C.
mayo 8, 2020
Hair color
PUBLICADO POR:
Maria C.
mayo 8, 2020
I am not too happy with this. Its not staying in my hair for the usual 2 weeks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Amy D.
mayo 8, 2020
Did not cover greys
PUBLICADO POR:
Amy D.
mayo 8, 2020
I contacted them to ask for advise and have not had a response, very very disappointed ☹️
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amy D. - We appreciate your feedback and apologize for the belated response. We can see that you have already discussed your color with our Team. Thank you so much for your patience.
PUBLICADO POR:
Jeanne M.
mayo 8, 2020
Didn’t cover my grays
PUBLICADO POR:
Jeanne M.
mayo 8, 2020
I’m disappointed in the outcome. I had enough color but it did not cover my grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth K.
mayo 8, 2020
My hair is RED
PUBLICADO POR:
Elizabeth K.
mayo 8, 2020
Even after calling to explain I tend towards brassy and need to avoid - I know need to wait for a professional. Disaster!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Corinne F.
mayo 8, 2020
Couleur non conforme
PUBLICADO POR:
Corinne F.
mayo 8, 2020
Bonjour je suis tres mecontente de ma couleur j'ai demandé un marron chocolat couleur cookie je demande le remboursement
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Corinne - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Melissa J.
mayo 8, 2020
Not the right color
PUBLICADO POR:
Melissa J.
mayo 8, 2020
Was expecting more copper
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tara M.
mayo 8, 2020
Doesn't cover gray hair
PUBLICADO POR:
Tara M.
mayo 8, 2020
I wanted so badly to give this company a good review. The packaging is beautiful. The shade is nice and the customer service people have been very helpful BUT the color doesn't cover gray hair. My roots are the same as before and I meticulously followed the directions. If they have a different product , I'd be willing to try again. The first shipment was damaged and they replaced it at no cost ( kudos) so I'm not looking for another free one. I would like to know if anyone has any suggestions. thank you
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jane T.
mayo 8, 2020
Completely the wrong colour
PUBLICADO POR:
Jane T.
mayo 8, 2020
My ash blonde hair is now ginger - completely the wrong colour. I realised it might not be a perfect match, but having answered all the questions and sent a photo, I didn’t expect a totally different colour which bears no resemblance to what I asked for. My hair colour is ruined
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jane T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bonnie V.
mayo 8, 2020
Great color, horrible product
PUBLICADO POR:
Bonnie V.
mayo 8, 2020
I gave it 2 stars because I love the color. However, it fades fast, my hair is frizzy and damaged and the bottle isnt enough for my whole head. The cost is 4 times the cost of a box dye from the store. This is my second box. I wont be getting a third.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bonnie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Deborah R.
mayo 8, 2020
Hair color
PUBLICADO POR:
Deborah R.
mayo 8, 2020
The color seems to have changed or something. The last 3 times I have used the seal on color it has come out within a week or two. I tried Sally Beuty supply and it lasted me 6 weeks without color fade
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
April P.
mayo 8, 2020
Horrible
PUBLICADO POR:
April P.
mayo 8, 2020
Terrible. One color for my roots and another for my ends. My hair looks horrible. Never again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
April- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janet S.
mayo 8, 2020
I need a refund ASAP
PUBLICADO POR:
Janet S.
mayo 8, 2020
This color should not have been sent to me. Please refund.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda S.
mayo 8, 2020
Did not cover grey well
PUBLICADO POR:
Rhonda S.
mayo 8, 2020
The color was rich with the hair it did color
It did not cover my grey like it should have
I’m going to try it again because I did reach out to them to let know and if we could change something
I do love the color and the look it’s so so pretty
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rhonda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Nicole G.
mayo 8, 2020
Colour was much too light and orangey
PUBLICADO POR:
Nicole G.
mayo 8, 2020
I had tried eSalon years ago and found the colour did not cover my grey and was too light. Tried it again last week and found I had similar results. My grey did not cover well and the colour is much too light and has an organgey shade, rather than the dark brown I was expecting.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Nancy C.
mayo 8, 2020
Dark brown was black
PUBLICADO POR:
Nancy C.
mayo 8, 2020
Dark brown color I had used several years ago was black. Also, my scalp burned with application, and trying to self apply with the squeeze tube was so difficult that it was hilarious. Which I could buy the brush and bowl, but they’re out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amy R.
mayo 8, 2020
I am not happy with the directions for this color set.
PUBLICADO POR:
Amy R.
mayo 8, 2020
I asked for the colorist to change my haircolor by lightening it two shades lighter. I received no communication regarding this change until I was informed by order was being shipped. Then upon receiving the color, the directions told me to dye my new growth and keep dying it over time until it is all the desired color. This is unacceptable to me. I have shoulder length hair, and I don't want to wait two years for my hair to be a new color. I don't appreciate the lack of communication and the methodology recommended. I thought eSalon was better than this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy-We’re so sorry to hear that you were disappointed by your personalized instructions. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lourdes S.
mayo 8, 2020
Lourdes
PUBLICADO POR:
Lourdes S.
mayo 8, 2020
Hi,
The color is fine, but I wanted clearer👍
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lourdes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
joleen S.
mayo 8, 2020
Hair color
PUBLICADO POR:
joleen S.
mayo 8, 2020
I sent esalon a message about changing my hair color. I received my color the same as the first one. The product is still in my closet unopened
Joleen Scherer
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joleen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nitaya C.
mayo 8, 2020
There was waxy residue left on my hair.
PUBLICADO POR:
Nitaya C.
mayo 8, 2020
Very thick waxy built up in my hair. I am not sure if was a defective formula or what. Or maybe this dye doesn’t work with my hair. I wanted to know what to do about the waxy buildup. Should use an exfoliating shampoo or baking soda. I had to wash my hair 5 times after the color and another 3 times the next day. It’s still greasy and waxy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nitaya- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristen S.
mayo 8, 2020
I’m not a blonde
PUBLICADO POR:
Kristen S.
mayo 8, 2020
The color consultant talked me into going lighter, but it’s too blond and did not cover my roots very well
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Dagmar S. T.
mayo 8, 2020
Plakafarbe
PUBLICADO POR:
Dagmar S. T.
mayo 8, 2020
Sehr matte, tiefe Farbe ohne Spiel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dagmar S. T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Cristina M.
mayo 7, 2020
Not impressed
PUBLICADO POR:
Cristina M.
mayo 7, 2020
Though my hair feels softer and appears a bit lighter, the color I used did not cover my grey hairs. Also my roots turned an orangey shade which I did not expect or like.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
Niki H.
mayo 7, 2020
Different colors
PUBLICADO POR:
Niki H.
mayo 7, 2020
The color on my roots is a vibrant deep red like I wanted but the color I got for my ends was more brown. I would have liked it more if my whole head was the color of my roots.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Niki- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kerstin B.
mayo 7, 2020
Zu schwierig
PUBLICADO POR:
Kerstin B.
mayo 7, 2020
Leider ist die Anwendung für mich allein zu schwierig.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin B. - Es tut uns leid zu hören, dass wir mit der Anwendung des Produktes Ihren Erwartungen nicht entsprechen konnten. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kelly M.
mayo 7, 2020
Does not cover gray.
PUBLICADO POR:
Kelly M.
mayo 7, 2020
Please review my notes that I sent. I do not want any new orders. I want a refund. No-one has yet to follow up as stated in your response. Substandard customer service. I had a horrible experience with my first color order - no one called me, now I get an email that my next shipment is on the way; Unacceptable. The color did not cover my blonde highlighted, no gray coverage. I sent in pictures, no one has followed up.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rona S.
mayo 7, 2020
Not happy
PUBLICADO POR:
Rona S.
mayo 7, 2020
It made my hair darker they I wanted. Can I cancel my subscription ?
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rona- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Garrett M.
mayo 7, 2020
Burnt my scalp
PUBLICADO POR:
Garrett M.
mayo 7, 2020
The dye was so intense it burnt my scalp, followed all directions and after all was said and done didn’t change the color of my hair much at all
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Garrett- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
APRIL V.
mayo 7, 2020
Egh
PUBLICADO POR:
APRIL V.
mayo 7, 2020
I tried eSalon several years ago and didn't love it. Tried it again recently after seeing many people i know give great reviews. I was wrong and should have trusted my gut. Still smells very highly of ammonia. I couldn't breathe when I was rinsing it out. It was THAT bad. It was very drippy. I'm pretty good at not making a mess but it's nearly impossible with this stuff. Then the color. It was disappointing and not remotely close to what I wanted. What I wanted was a rich red. What I got what a pooh brown. I won't be getting this again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
April- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tracy C.
mayo 7, 2020
OMG 😱
PUBLICADO POR:
Tracy C.
mayo 7, 2020
I wanted Milk Chocolate and got Black as Elvira! It’s awful and I’m stuck with it until a salon opens so I can have it fixed! I’m sad I did this to myself! I never learn😞
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tracy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gretchen S.
mayo 7, 2020
Not great coverage for me
PUBLICADO POR:
Gretchen S.
mayo 7, 2020
The color was pretty but the coverage was just not good for me. Plus there were no brushes included or cap. It just wasn’t for me I guess
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Gretchen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amanda C.
mayo 7, 2020
Bottles are busted
PUBLICADO POR:
Amanda C.
mayo 7, 2020
I can not tell you how much I like or dislike my new color since the box I received has 2 busted bottles of color in it... I wish I could post a photo of the mess I am looking at!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amanda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy M.
mayo 7, 2020
color
PUBLICADO POR:
Amy M.
mayo 7, 2020
My hair changed to a black but there was not blue tint what so ever.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
Aaliyah C.
mayo 7, 2020
Not the colour picked
PUBLICADO POR:
Aaliyah C.
mayo 7, 2020
When I first signed up
To use this I had to pick which colour I would of liked my hair to go and I put purple . Now they have it as dark brown which my hair already is ? So why would I want to colour it my natural colour😂
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. We appreciate you reaching out!
PUBLICADO POR:
Elena B.
mayo 7, 2020
Weggeschmiessenes Geld
PUBLICADO POR:
Elena B.
mayo 7, 2020
Es wurde ganz andere Farbe für mich erstellt, als ich mir gewünscht habe. Auch allgemein ist die Farbe einfach Schrott. Dank Abbo hab auch mehrere Packungen bekommen, was auch ganze Menge Geld gekostet hat. Zwei mal ausprobiert, voll daneben, auch schlecht deckend! Letzte Packungen sind einfach in Mülleimer gelandet. Nie wieder!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elena B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Pamela B.
mayo 7, 2020
Custom Color Set
PUBLICADO POR:
Pamela B.
mayo 7, 2020
My hair turned more of a shade of red then it did blond. I don’t know if that is because I have previously dyed hair or my water or what it could be.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Pamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
student
mayo 7, 2020
Not adequate
PUBLICADO POR:
student
mayo 7, 2020
The color did not stay on, the hair roots were yellow-ish after washing, I will try one more time. And, price I have to pay second time is 50% but I cannot go shopping now!!!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mariangelica- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Elizabeth F.
mayo 7, 2020
DID NOT USE
PUBLICADO POR:
Elizabeth F.
mayo 7, 2020
SHADY COMPANY - DO NOT BUY
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Elizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda S.
mayo 7, 2020
Happy But
PUBLICADO POR:
Linda S.
mayo 7, 2020
Happy but wish it would have been a tad lighter. But its OK.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Linda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jessica J.
mayo 6, 2020
No gray coverage. Very disappointed!
PUBLICADO POR:
Jessica J.
mayo 6, 2020
I have never professionally dyed my hair at a salon and home box dyes have done a poor job at covering my grays so I was willing to pay a little extra for full gray coverage. Unfortunately, I was VERY DISAPPOINTED! :(
My results: Some grays remain silver white and some turned golden orange. Also, during the dyeing process, the aroma of the dye made my eyes sting when I turned my head to look in the mirror. I'm concerned about what is in the formula that caused my eyes to sting and am worried about the health of my scalp and hair. I have never experienced this with box dyes. I messaged my colorist regarding my concerns. I am willing to give esalon one more try.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claire S.
mayo 6, 2020
Turned my roots orange
PUBLICADO POR:
Claire S.
mayo 6, 2020
I reached out to customer service but have not heard back yet. I followed all the instructions to the dot, but my roots became a quite bright orange colour. I specifically mentioned that I wanted to avoid orange or coppery tones, so I am not very happy with the colour of my roots. The colour of the rest of my hair is not bad, but I have personally had better results with just a drugstore hair dying set, so I didn't see the benefits of this personalised hair colour.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Claire- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheila B.
mayo 6, 2020
Just ok...
PUBLICADO POR:
Sheila B.
mayo 6, 2020
I didnt really see much difference from my natural hair color and the color i applied. I just canceled my next order and rather go to the hair stylist to get better result. I rate it 3 stars coz the smell is not that bad and easy to apply. Pls cancel my order.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mickey
mayo 6, 2020
No Thank You !!
PUBLICADO POR:
Mickey
mayo 6, 2020
I found it to be the same as everything else I've used/tried. There was no 'Wow' factor - at all. I REALLY DID NOT LIKE THE SHOWER PART. I'm STILL trying to get that color out of my shower!!! Please cancel my account. Thank you very much. Stay Safe.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mickey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Gale R.
mayo 6, 2020
Did NOT cover all my gray!
PUBLICADO POR:
Gale R.
mayo 6, 2020
Applied as directed, in fact left the color on an extra 10 minutes and then proceeded as directed. Some gray did not colored at all, some gray was very light brown instead of dark brown. I sent a message to my colorist 3 days ago with no response. I watched the cover gray video also. NO RESPONSE. I am thinking about discontinuing if I can not get a response/resolution to my problem.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gale- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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