I want to start off by saying i’ve had my hair dyed in a salon multiple times before, so I know how scalp reacts to it. I’ve even gone from brown to platinum blonde and not has anything even close to as painful as this product was for me. I’ve been using this since about may, but they changed their formulnwithout any warning. I used this yesterday and my scalp was irritated after I rinsed it but nothing crazy. I woke up this morning with a chemical burn on my scalp and my entire scalp is entirely filled with scabs that are peeling and leaving raw skin behind. I do not have one spot on my scalp that is not a scab. It is so painful and itchy PLEASE PLEASE i know this is less expensive than a hair salon but DO NOT USE THIS PRODUCT IT ISNT WORTH IT!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Payton- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Ashley B.
diciembre 12, 2020
Not Any Better Drug Store Product
PUBLICADO POR:
Ashley B.
diciembre 12, 2020
I was so excited to try this hair color and I am sadly very disappointed. The color is flat, no dimension, and my hair feels coarse. I haven't used box dye in over ten years because of the reasons listed above. Also, my bathroom is covered in stains and the stain remover wipe doesn't work for crap.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Ashley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rebekah O.
diciembre 11, 2020
Not worth the risk
PUBLICADO POR:
Rebekah O.
diciembre 11, 2020
I've just coloured my hair and I'm very unhappy with the results. I thought I'd been very clear with my hoped-for results (mid blond on my natural dark blond hair) - I sent photographs and had a telephone consultation with a colourist. The result is a) not what I wanted at all and b) worse than that, the colour is very warm, almost auburn. My colourist had pointed out in my photo that my natural (virgin) hair colour was quite warm and my dye would be adjusted for that. It clearly hasn't been. I am very unhappy with the results, and especially because i daren't do anything to it to cover it up / correct it for fear it will just make it worse. I'm now remembering why I didn't re-order back in 2015. Disaster.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Rebekah O. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anastasia A.
diciembre 11, 2020
Less Red
PUBLICADO POR:
Anastasia A.
diciembre 11, 2020
For the next color I would like it to be more brown and less red (mahogany). Maybe just a straight Ash Brown to counteract the redness.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Anastasia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Eunice T.
diciembre 10, 2020
It NEVER WORKED FOR ME
PUBLICADO POR:
Eunice T.
diciembre 10, 2020
It NEVER worked..do not need anymore..thank you!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Eunice- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, keep an eye out on your inbox.
PUBLICADO POR:
Janet K.
diciembre 10, 2020
Color choice is off
PUBLICADO POR:
Janet K.
diciembre 10, 2020
There is more copper/red in the mix than I wanted. Otherwise it went on fine and is wearing well
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna O.
diciembre 9, 2020
Great product but need a little more information when learning how to applying!
PUBLICADO POR:
Donna O.
diciembre 9, 2020
I had a little trouble when applying this to my blonde hair because when I mixed this the product was jet black and the previous ones where not so I did apply it to the area that where the most grey but panicked because I thought my blonde hair was coming out black so I didn’t wait the full time and didn’t color the whole head. I wish I new that it would go on differently then other products but I do like this product very much but when your a novice you need to know what to expect. !
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Donna- We’re truly sorry to hear about your most recent color application experience. We take our clients' feedback to heart and continue to improve our products and personalized instructions each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
OHGIRL
diciembre 9, 2020
Didn’t Last
PUBLICADO POR:
OHGIRL
diciembre 9, 2020
I was sick and just used my color 3 weeks ago and my gray and red is back already. Not a happy person.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
OHGIRL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynette G.
diciembre 8, 2020
This is Not covering my gray
PUBLICADO POR:
Lynette G.
diciembre 8, 2020
Not covering my gray Hair. I follow all the instructions and use a color safe shampoo and conditioner. Even leaving this formula on for an extended time is not helping. The formula supposedly adjusted a month ago but I have not found any difference
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Clare R.
diciembre 8, 2020
Didn't cover greys
PUBLICADO POR:
Clare R.
diciembre 8, 2020
Nice colour and followed instructions exactly but hasn't covered my greys popping through
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Clare R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ina N.
diciembre 8, 2020
Product delayed to be shipped
PUBLICADO POR:
Ina N.
diciembre 8, 2020
I cannot comment on the product because I did not receive it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ina- We're truly sorry to hear that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cindy B.
diciembre 8, 2020
I am terribly disappointed
PUBLICADO POR:
Cindy B.
diciembre 8, 2020
I said that pulled red. I wanted my hair as my picture light blonde. Somehow you folks thought dark blonde. When I colored it came out red. So I called and told the lady that info that they had done golden with a little bit of ash and that would be sufficient. She said not to worry they would use a neutralizer and that would take care of it. I got the color and used it today it showed a a lot of medium blonde and small amount of neutralizer. I am now darker red and very upset. I have posted picture from today here and feel there is no reason to continue with your product. The young lady had said my hair was medium blonde. I don't think my hair it, it is light blonde. It may not be platinum or toe head but it is definitely light blonde because around the front of my face has been toe head since I was a baby and now is turn gray. Please cancel my account. You didn't even get close.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cindy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michele H.
diciembre 7, 2020
Treated hair
PUBLICADO POR:
Michele H.
diciembre 7, 2020
Not good at all.
I also have asked you to unsubscribe me so that I do not receive emails from your.
Please do this within 3 dsys
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. Please, check your inbox as well, we have emailed you further information regarding your account.
PUBLICADO POR:
Aminatou N.
diciembre 7, 2020
énorme déception
PUBLICADO POR:
Aminatou N.
diciembre 7, 2020
Bonjour,
Si la note de 0 existait, cela aurait été mon choix.
Mes cheveux n'ont jamais été teints. Un avant/après donne un résultat identique.
Je repasse une nouvelle commande avec une couleur différente et je verrai.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aminatou - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre première coloration. Nous espérons que vous serez satisfaite de la deuxième ; et nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Monique M.
diciembre 7, 2020
Arnaque
PUBLICADO POR:
Monique M.
diciembre 7, 2020
Abonnement forcé
J ai commandé un seul produit et pas 6
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Monique - Nous nous excusons pour la confusion ! Nous tenons à vous infirmer que, en effectuant la première commande par le biais d'une offre promotionnelle, on adhère aussi à notre Abonnement, qui est super flexible et peut être résilié à tout moment. On peut aussi effectuer des commandes unique, si on veut. En examinant votre profil, nous constatons que vous nous avez déjà contacté et nos équipes vous ont assisté, selon votre requête. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Patricia W.
diciembre 7, 2020
Don't waste your money
PUBLICADO POR:
Patricia W.
diciembre 7, 2020
No...just No
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeanne G.
diciembre 7, 2020
Roots were very red
PUBLICADO POR:
Jeanne G.
diciembre 7, 2020
Grey coverage was okay. New growth at roots came out very red even though directions were followed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jeanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marie N.
diciembre 6, 2020
Inhaltsstoffe
PUBLICADO POR:
Marie N.
diciembre 6, 2020
Leider reagiere ich das erste Mal auf die Haarfarbe, sprich mein Kopf juckt fürchterlich. Hat sich irgendwas verändert?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amy L.
diciembre 6, 2020
Hair color redo
PUBLICADO POR:
Amy L.
diciembre 6, 2020
I would like to know if I can get a different hair color. I was not satisfied with the color that was picked. It made my hair orange and much darker than I wanted. I was hoping for a warm, bright shiny blonde color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
LORINE S.
diciembre 6, 2020
La catastrophe sur moi
PUBLICADO POR:
LORINE S.
diciembre 6, 2020
Bon, le produit est de base très bon sauf que même en ayant respecté les étapes, j'ai fini avec 15 cms de racines blond orangé et mes longueurs sur toujours chatains.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
LORINE S. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Rosalie S.
diciembre 6, 2020
Lackluster Results, Spectacular Mess
PUBLICADO POR:
Rosalie S.
diciembre 6, 2020
I was really excited to try this product. My hair is dark brown naturally so I chose the "soft black intense pearl" color thinking that it would give my hair an interesting violet tone. Nope, it looks almost exactly the same. It's maybe slightly darker. I was disappointed and threw away my supplies. I came back maybe an hour or two later to find that the product had EXPLODED and dripped down the sides of my trash can, onto my shower curtain and onto the floor. The shower curtain was beyond saving as it has a huge glob of dye stuck to it. My floor is still stained. I just don't see the benefit in a product that's four times the price of drug store hair dye but yields basically the same results and creates such a mess afterwards (an issue I've never had with the cheaper dyes). This is definitely a pass for me in the future.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Terri G.
diciembre 5, 2020
What color is it supposed to be
PUBLICADO POR:
Terri G.
diciembre 5, 2020
Could you show me a picture of what this should look like!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie G.
diciembre 5, 2020
Terrible
PUBLICADO POR:
Katie G.
diciembre 5, 2020
This product dried my hair out so bad! Would never use again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jessica W.
diciembre 5, 2020
New formulation beware!
PUBLICADO POR:
Jessica W.
diciembre 5, 2020
I have been loyal to esalon since I found my perfect chocolate brown color back in 2018. However I dyed my hair as usual today and it came out almost black! After some investigation I discovered that:
1.The formula has changed for some reason (I thought it was perfect before- always looked natural and never came out too dark).
2. My colorist changed the color formula without my knowledge or consent! This formula is one step darker than my last formulation, which was perfect. On top of that, the ends refresher now contains brown in it which turned my porous hair nearly black on the ends. I used to LOVE the ends refresher to tone my highlights and keep my hair looking naturally rich and dimensional. Now my hair color is flat and black. Reminds me a bad box dye job. Not cute. What happened!?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristy W.
diciembre 4, 2020
Did not give expected results
PUBLICADO POR:
Kristy W.
diciembre 4, 2020
I only did a strand test, and I'm glad because this did not do what I asked for. My root and lengths are totally different colors - the root is mostly unchanged from my natural color and the lengths are still very very coppery. I can barely even see a difference between the strand I tested and the rest of my hair. Basically, I still have roots and look like I need to get my hair done again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth G.
diciembre 4, 2020
Horrible
PUBLICADO POR:
Elizabeth G.
diciembre 4, 2020
Fried my hair, didn't color evenly n wasn't vibrant enough. Will not order again. Dont recommend.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carrie W.
diciembre 4, 2020
Not What I Expected
PUBLICADO POR:
Carrie W.
diciembre 4, 2020
I really wanted to color my whole head with a medium blonde color. I got one color for “roots only” and thought, ok, I was going to color it all? I called customer service and they helped with sending another color for the rest of my hair. Well my highlights really didn’t change at all, which was ok with me , but the roots are already gray again after only a few shampoos. Kinda bummed out that my hair really looks no different than before I started now. It’s only been a couple weeks too. Not sure if I’ll order again, but I need to color again like pronto, Christmas is coming and my hair is not photo ready y’all!!!☹️
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carrie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine C.
diciembre 4, 2020
Recent color order
PUBLICADO POR:
Christine C.
diciembre 4, 2020
I applied the new color today to my roots. I am very disappointed that the coverage this time was very poor. I carefully followed the directions as I did the first time I used the line. That coverage was satisfactory enough. I wouldn’t think that by slightly adjusting the color it would result in poor coverage. I actually had a professionally trained stylist help me . After this experience I would look for a different product. Please advise
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christine- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Donna S.
diciembre 4, 2020
Coverage and colors
PUBLICADO POR:
Donna S.
diciembre 4, 2020
The first order I had ordered was great. I decided to go a little lighter not much. The color I received on my second order did not go well. The color was not lighter and it did not cover my grey hair which it did on my first order. Will not do that again. I will go somewhere else . It's a shame ..
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kat1
diciembre 3, 2020
Disapointing
PUBLICADO POR:
Kat1
diciembre 3, 2020
Had double sets before and usually really good but this was a single set that i followed exactly but hardly any change to my roots and more golden light brown than ash blond. Needed doing again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kat1 - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kayleigh W.
diciembre 3, 2020
ZERO gray coverage
PUBLICADO POR:
Kayleigh W.
diciembre 3, 2020
I will no use this product again. It didn’t color my roots almost at all. So i had very dark ends and very light roots, brown and gray. I was super excited about this service and came out very disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kayleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber G.
diciembre 3, 2020
fades really quickly
PUBLICADO POR:
Amber G.
diciembre 3, 2020
Faded super quick
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amber - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tracey P.
diciembre 3, 2020
Loved the idea but not what I expected
PUBLICADO POR:
Tracey P.
diciembre 3, 2020
I really loved the idea of a customized color and the instructions and box everything came in was so cute. I loved the set up and was very hopeful. However, I purposely ordered an ash color because I know my gold undertones usually come through but I feel like the top of my hair is actually lighter than it was originally and the bottoms are a reddish tone (which isn't the issue). I just wish it was more uniform and closer to the shade I chose.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Juliana S.
diciembre 3, 2020
not happy with results, have to go to professional to fix
PUBLICADO POR:
Juliana S.
diciembre 3, 2020
after using this kit, my hair looks red. It was supposed to lighten my color, but the results darkened areas and changed the tone of my hair. I was expecting lighter roots and blonder hair, not brown/red tint. I do not want to try again, I would rather just go to a professional and spend the extra money. I do not want to sound rude as I am sure custom color sets work great for many others, but from my personal experience, I do not like the results.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Juliana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia M.
diciembre 3, 2020
Zero Stars
PUBLICADO POR:
Patricia M.
diciembre 3, 2020
HORRIBLE Experience. Color arrived and it came out way too dark. Zero shine. They offered free color with an adjustment to the formula. My communications on the formula went unanswered. Then the day it was to ship, instead of shipping they sent me an email trying to get me to buy more. I saw the email DAYS later when I went to find out where my color shipment was. I responded and they shipped my order. They only gave me root color and the highlight kit I agreed to buy. Don’t need that because now I only have root color. This entire experience has been horrific. Now I’ll need to find a new company to try.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
cynthia K.
diciembre 3, 2020
Color washed out.
PUBLICADO POR:
cynthia K.
diciembre 3, 2020
Color washed out on the second shampoo.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy H.
diciembre 2, 2020
Hair color was not what I asked for
PUBLICADO POR:
Amy H.
diciembre 2, 2020
I sent a picture of myself with golden strawberry blond hair. Explained that I wanted the same color but maybe even lighter/brighter. I received my custom color, used it and my hair is now auborn and much darker than I wanted. I was also sent and charged for an additional color set that I will not use because this color is too dark.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
jacqueline B.
diciembre 2, 2020
a/S DE LA COULEUR
PUBLICADO POR:
jacqueline B.
diciembre 2, 2020
c'est mieux mais pas assez blond sa tire plutôt sur le roux je pense que je vais en rester là car je n'utilise pas la totalité est c'est perdu est depuis je perd beaucoup mes cheveux je vous remercie mme bourgeot
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
jacqueline B. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que notre coloration n'a pas répondu à vos attentes. Nous tenons à votre satisfaction, nous allons donc revenir vers vous par email afin de vous aider au mieux. Veuillez vérifier vos e-mails pour plus d'information.
PUBLICADO POR:
Elizabeth C.
diciembre 2, 2020
Color didn't Hold
PUBLICADO POR:
Elizabeth C.
diciembre 2, 2020
The customer service provided was impeccable, however my color washed out in a week. I followed the directions to a tee too
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jan B.
diciembre 1, 2020
Still Not What I Want
PUBLICADO POR:
Jan B.
diciembre 1, 2020
This colur stil isn't working for me. So I will be cancelling ny subcription
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sonya S.
diciembre 1, 2020
Brassy
PUBLICADO POR:
Sonya S.
diciembre 1, 2020
I probably put color on wrong though. I do want to return to my 1st ever color you mixed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Barbara S.
diciembre 1, 2020
Color
PUBLICADO POR:
Barbara S.
diciembre 1, 2020
I dislike the dark blonde color. It is too dark, it is more brown than blonde. Do not send that color again. Please cancel till you hear from me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Barbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Molly R.
diciembre 1, 2020
Not consistent over time
PUBLICADO POR:
Molly R.
diciembre 1, 2020
I had a pretty annoying experience that my last color made my roots a visibly different color - you could even see the line same as when my roots grown in -just a different color red. This is after I had been using eSalon color with no changes for a while, so it was especially upsetting not to have a consistent experience. The response from customer service was pretty blah too - yeah, your color hasn't changed, and will be the same next time. No acknowledgement that something clearly happened in the quality control area - I didn't really feel they wanted me to continue as a customer with a response that was short and had a feeling of dismissing me. I've colored my own hair off and on for years, and I have liked eSalon, but it's annoying to feel like I can't trust the same color to be mixed every time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Molly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lynne S.
diciembre 1, 2020
Not as good 2nd time around
PUBLICADO POR:
Lynne S.
diciembre 1, 2020
I have used esalon 2x so far. The first time the color wasn't quite right ,but the coverage was amazing. I couldn't believe how long the color covered my gray hair. It lasted almost up until I had to color it again. The 2nd time was not as good. Although they corrected the color nicely, within a week, I could see the color fading already and my gray showing through (not the roots, just existing gray). Not sure why it was so different. I think I even had it on about 5min longer than directed. I will try one more time to see if it was just used error, but I feel like I applied it the same both times. ??
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jadelynn B.
diciembre 1, 2020
Ginger
PUBLICADO POR:
Jadelynn B.
diciembre 1, 2020
I wanted a natural looking red, and well I dyed my hair and its brown, light brown, and an orangeish color... disappointed in the results :( Very patchy and not the color I wanted. My hair barely in color at all really and some areas did not change at all. I just wanna fix my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jadelynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kristi V.
diciembre 1, 2020
Just okay
PUBLICADO POR:
Kristi V.
diciembre 1, 2020
Well it's not as easy as I remember doing when I just bought a box of hair color from the store, plus it keeps getting darker each time I color it. I don't mind having a darker color but I just wanted to go darker gradually over time. I do like the shampoo and conditioner though
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristi- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Aleise R.
diciembre 1, 2020
Horrible
PUBLICADO POR:
Aleise R.
diciembre 1, 2020
This turned my hair a dark lavender. I was so embarrassed. Thank goodness by now it has washed out. This is terrible at covering greys.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aleise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer R.
noviembre 30, 2020
It’s okay, but...
PUBLICADO POR:
Jennifer R.
noviembre 30, 2020
I love the color, but it doesn’t last any better than the drugstore brands. It fades very quickly. Also, you recently changed the shampoo and conditioner in the kit, and I HATE the smell of them. I’m very sensitive to the smell of a product, and this factors greatly whether I purchase the item again. If these factors aren’t addressed, I won’t continue to buy this product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Christine B.
noviembre 30, 2020
didn't match
PUBLICADO POR:
Christine B.
noviembre 30, 2020
I used 2 shipments at the same time thinking they were the same color... NOPE I now have 2 different colors of hair :-(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jean L.
noviembre 30, 2020
Cancel
PUBLICADO POR:
Jean L.
noviembre 30, 2020
After 2 weeks, gray is apparent top of head. I need to cancel any further orders. It's not worth it. I've tried your product.
Jean
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jean - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Zulfia Z.
noviembre 30, 2020
Not as I hoped.
PUBLICADO POR:
Zulfia Z.
noviembre 30, 2020
The color did not turned out like I hoped. When it started fading away, which happened really quickly, my hair looked brassy and very dry. I decided to give it another chance and I asked to adjust my color to be less brassy and more ashy but the second one is now copper and not at all I requested. I will not order again!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zulfia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Clarabelle B.
noviembre 30, 2020
Im still going red/ orange
PUBLICADO POR:
Clarabelle B.
noviembre 30, 2020
Cant understand why ! Doesnt matter now ..I cant afford it anymore . But thankyou for trying.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Clarabelle B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela G.
noviembre 30, 2020
Color was nothing like what I had asked for
PUBLICADO POR:
Angela G.
noviembre 30, 2020
Color was completely different then what I had asked for. It came out the exact same color I already have and with no gray coverage even after following all the instructions. At least with box colors and Madison Reed I know the end result will at least resemble the color on the package. Not willing to damage my hair while eSalon finds the right color for me with trial and error.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Isabelle L.
noviembre 30, 2020
Déçue
PUBLICADO POR:
Isabelle L.
noviembre 30, 2020
Après une première commande ou j’avais demandé un avis (je l’attends encore ) cheveux sec abîmés , je laisse une seconde chance et profite pour demander une couleur plus claire que la précédente.. résultat la même voir plus foncé ....
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabelle L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que vous avez été déçue par les résultats de vos colorations. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les étapes suivantes.
PUBLICADO POR:
Stephanie O.
noviembre 29, 2020
Sadly no color
PUBLICADO POR:
Stephanie O.
noviembre 29, 2020
Easy process, but seems that only the roots got slightly a different color. I’m going from my dark natural brown to a light brown and my hair looks the same.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ruby G.
noviembre 29, 2020
Doesn’t cover my gray
PUBLICADO POR:
Ruby G.
noviembre 29, 2020
I have left the dye on my hair the length of time instructed in the directions included in my box and it still does not cover my grays. The only reason I keep using it is because this product does not damage my hair like the drug store or Sally’s hair dye. That’s why I stick with it. The other hair dyes I have tried do not cover gray on me either so I might as well use a product that will not add damage to my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ruby- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Joy G.
noviembre 29, 2020
I don’t like the color!
PUBLICADO POR:
Joy G.
noviembre 29, 2020
You can’t really see the difference of the color. I’m not happy.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teresa G.
noviembre 29, 2020
Not Again
PUBLICADO POR:
Teresa G.
noviembre 29, 2020
After 5 years of being a satisfied customer, I’m closing my account. Out of the blue my color was changed from golden auburn to hideous orange. Replacement color wasn’t much better. No call or email to check on my results. Not sure what went so wrong with eSalon but I’ll go gray before I purchase their color again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lori D.
noviembre 29, 2020
Stopping order
PUBLICADO POR:
Lori D.
noviembre 29, 2020
I canceled 4 months ago and I'm still receiving it....please stop sending and refund my money....if you look at my page you will see it was stopped.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mia G.
noviembre 29, 2020
Did nothing except to dry out my hair
PUBLICADO POR:
Mia G.
noviembre 29, 2020
I really wanted to love this product, especially as I hoped it'd be an alternative to going to the salon (which I'm trying to avoid during the pandemic). Unfortunately, the color did nothing to cover my gray roots. And as an extra bonus, it completely dried out my hair, which now feels like straw :-(
The only 'pros' I can offer is the reasonable price and the attractive packaging. Other than that, this was a total waste of time and $. I guess what they say is true: you get what you pay for, which is why salon color is the way to go.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gloria H.
noviembre 29, 2020
Not thrilled
PUBLICADO POR:
Gloria H.
noviembre 29, 2020
I ordered a medium blonde and am happy with the color but disappointed in the gray coverage. The dye has a very strong ammonia odor - stronger than salon and other mail order brands I have tried - so I was reluctant to let it process for longer than the recommended 20 minutes.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gloria - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathy L.
noviembre 28, 2020
Not even color
PUBLICADO POR:
Kathy L.
noviembre 28, 2020
My roots are still lighter the the rest of my hair it still looks like black stripes and I ordered medium brown how can we fix this
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jennifer B.
noviembre 28, 2020
The color is wrong
PUBLICADO POR:
Jennifer B.
noviembre 28, 2020
The color is not at all what I wanted.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email, once your next order is placed, and will be happy to assist in this process.
PUBLICADO POR:
Michelle A.
noviembre 28, 2020
Very disappointed
PUBLICADO POR:
Michelle A.
noviembre 28, 2020
The formulation has been changed and while the color is nice, it only lasts 2-3 weeks. And yes, I've tried to leave it on longer. I used to get at least 4 weeks out of a color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Alison B.
noviembre 28, 2020
Color was so far off from what was expected
PUBLICADO POR:
Alison B.
noviembre 28, 2020
Expected a warm blonde/brown copper and got bright red brown
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alison- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Hope G.
noviembre 28, 2020
surprisingly dissapointed
PUBLICADO POR:
Hope G.
noviembre 28, 2020
after i ordered my last kit i decided to stop dying my hair.. i let my roots grow out like crazy, maybe 5 inches of brown and grey. Last week i decided to finally dye it, at first it seemed good. it covered my greys quite well. but some how didnt cover my brown? it seems my roots are still kinda brown AND today i noticed silver hairs around my hairline. i like your product, i like the attention to detail and personalization. But i think its just not black or strong enough.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hope- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sabine G.
noviembre 27, 2020
erstes Mal gut, zweites Mal schlecht
PUBLICADO POR:
Sabine G.
noviembre 27, 2020
Meine Färbeprimiere war ein voller Erfolg. Top Farbton, einfache Handhabung, perfekte Grauabdeckung.Volle Zufriedenheit. Das Färben der Ansätze noch ca. 7 Wochen war dann leider enttäuschend. So gut wie keine Grauabdeckung, Zweierlei Farbtöne im Licht erkennbar und ich bekam sehr stark Schuppen. Gemacht wurde es genau so sorgsam und nach korrekter Anleitung wie beim ersten Mal. Schade. Konnte mich nicht überzeugen und ich werde wieder zum Fachmann gehen und dort färben lassen.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kristen K.
noviembre 27, 2020
Dull and Moussy
PUBLICADO POR:
Kristen K.
noviembre 27, 2020
Had to go to the local drugstore to get an all over color and Highlighting kit to fix it. Now I want to change my color all together and I'm unable to. All they want to do is adjust, I want a new color for roots and tips. Period! This is my 3rd time trying to get the right product. I love my hair and want it to look amazing, I've always went to the salon, but now with covid. Not sure what to do
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Ernoux F.
noviembre 27, 2020
Déçue
PUBLICADO POR:
Ernoux F.
noviembre 27, 2020
Je suis déçue car après plusieurs jours, mes racines sont devenues plus claires que mes longueurs. Donc mes cheveux blancs sont de nouveau apparents après 15 jours.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Ernoux - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas satisfaite de la couverture de vos cheveux blancs. L’un des bénéfices uniques de notre service est la possibilité d’ajustement de votre formulation et, en examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Debbie L.
noviembre 27, 2020
Disappointed Again
PUBLICADO POR:
Debbie L.
noviembre 27, 2020
II actually just did my hair yesterday. 've done everything as directed. My greys still did not all cover and my ends are so dark. I think I will stop esalon and try something else.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
DoinaCapparelli C.
noviembre 27, 2020
It is OK
PUBLICADO POR:
DoinaCapparelli C.
noviembre 27, 2020
Smells like ammonia, just like the store brand. The color is very vibrant but it does not last. Little gray I have by my temple sowed up a week after coloring. I color my own hair for decades and I know how to do it. So the actual product is not as great as the commercial make me believe that was something special. Still has the smell and action of chemical stuff.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Doina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Florence T.
noviembre 26, 2020
Essaie
PUBLICADO POR:
Florence T.
noviembre 26, 2020
Je désirai un blond foncé Irisé ou blond fonce beige
J ai reçu un blond foncé...
Pourtant j ai bien spécifié...
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Florence T. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion dans l'appellation de votre formulation. Nous allons vous contacter afin de clarifier cette situation. Veuillez-nous excuser pour la gêne occasionnée. Nous reviendrons vers vous par email pour plus d'information.
PUBLICADO POR:
Dawn F.
noviembre 26, 2020
Not color I asked for!
PUBLICADO POR:
Dawn F.
noviembre 26, 2020
Wanted a lighter color and instead I got almost a black hair color so since I was told by your company that you couldn’t provide what I asked for I deleted my account!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dawn - Thank you for your review. We are sorry to hear that your color formulation came out darker than you were expecting and that, at the moment, we can't craft your dream shade. We are always working on new things, so feel free to reach us out at any moment, we'll be happy to discuss your color further and see what we can do for you!
PUBLICADO POR:
Ellen S.
noviembre 26, 2020
Color still not right
PUBLICADO POR:
Ellen S.
noviembre 26, 2020
I wanted to cover my gray, but for the 2nd time the color is too dark and too yellow. Much darker than my natural shade.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right!
PUBLICADO POR:
Lois M.
noviembre 25, 2020
Not the right color
PUBLICADO POR:
Lois M.
noviembre 25, 2020
The color was beautiful but again I had the solution adjusted and it still wasn’t a ashy color I asked for it has a reddish tone still pulling
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lois- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary R.
noviembre 25, 2020
Not long lasting
PUBLICADO POR:
Mary R.
noviembre 25, 2020
Color looks really good at first but after 3-4 washes it fades and does not look good anymore.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara R.
noviembre 25, 2020
Not what I thought
PUBLICADO POR:
Tara R.
noviembre 25, 2020
Not what I thought...didn't last as long as previous colors I got from you
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shruthi K.
noviembre 25, 2020
Not so great
PUBLICADO POR:
Shruthi K.
noviembre 25, 2020
I got this adjustment order and i still saw some light brassiness and some of the grays were not covered completely. The instructions said to leave it on for 40mins, and i left it for 50 mins just in case. Overall not at all happy with this color, I already called and made an adjustment.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Shruthi - We are sorry that you weren't satisfied with the result of your hair color, and we hope you will love your new formulation! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim B.
noviembre 24, 2020
Grey
PUBLICADO POR:
Kim B.
noviembre 24, 2020
I am happy with the color, I am just upset it does not color my grey hair like I was hoping.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jaicee A.
noviembre 24, 2020
Hate it
PUBLICADO POR:
Jaicee A.
noviembre 24, 2020
I originally had blond hair and i told the salon specialists that my hair has alot of red in it when i color it at first i dont like it orange!! I ordered a pearl blonde and the picture was close to my color...but the color i got was an orange color! And all my blonde is gone, its aweful😞 not happy at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jaicee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Leslie R.
noviembre 24, 2020
Nice color and easy to apply.
PUBLICADO POR:
Leslie R.
noviembre 24, 2020
Covered grey for only one week and then washed out.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leslie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Christina G.
noviembre 24, 2020
Too dark
PUBLICADO POR:
Christina G.
noviembre 24, 2020
I ordered ash brown, got dark brown almost black. I hate it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Joy C.
noviembre 24, 2020
Good color
PUBLICADO POR:
Joy C.
noviembre 24, 2020
I like the color, however can’t give it all 5 stars as it does not always get those stubborn grays in front of hairline in time allotted in the instructions. I am a woman of color and my hair is natural, I’m not sure if that is a factor, but I always have to add 10 more minutes to time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Chunwen H.
noviembre 24, 2020
Nice color set, but my color turns out very disappointing.
PUBLICADO POR:
Chunwen H.
noviembre 24, 2020
Nice color set, but my color turned out very disappointing. It looks very dark, and almost black.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chunwen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Susan J.
noviembre 23, 2020
Color too red.
PUBLICADO POR:
Susan J.
noviembre 23, 2020
I wanted a darker blonde not a brassy red.
Very unhappy.
Susan Jamieson.
[email protected]
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle F.
noviembre 22, 2020
2 different colours?
PUBLICADO POR:
Michelle F.
noviembre 22, 2020
Finally got round to doing my colour - not quite what I was expecting and not what I ordered (medium blonde.) The roots are now strawberry blonde and the ends are blue/green. I wanted to go slightly lighter than my natural dark blonde, which was shiny and healthy looking. I've now got dull khaki ends and dull strawberry roots. It looks awful and as I don't wish to make my hair any drier, I've go to wait until it fades. Luckily my hair is long so I can put it up and hide the really nasty bits. Customer service haven't even bothered to reply to my 2 emails after a week. Won't ever buy again. Certainly won't recommend.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laurent M.
noviembre 22, 2020
Couleur
PUBLICADO POR:
Laurent M.
noviembre 22, 2020
Je vous ai envoyé le résultat de ma couleur .. je suis à moitié satisfaite car pour les longueurs j ai dilué la coloration avec de l eau puis appliqué très peu de tps en comparaison des racines. Du coup la couleur des longueurs n’est pas belle et ma fille me dit qu il y a des reflets verts kaki ... et l ensemble n’est pas très “chaud”. J ai vu ds le détail qu’il y a un petit pourcentage de “cendré”. Que me conseillez vous ? Déjà sur les 2 photos il y a une différence de ton - je prefere la 1ere photo (même si les 2 photos ont été prise à 3’ d’intervalle. J'ai fait ma couleur le 18 novembre et j'ai lavé 1 fois mes cheveux avec le shampoing acheté sur votre site
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laurent M. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que notre couleur n'a pas tout à fait répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit ! Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Candice A.
noviembre 22, 2020
Personalized but didn't work for my gray hair
PUBLICADO POR:
Candice A.
noviembre 22, 2020
I do like the color, but it didn't do great coverage for my gray hairs
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ana F.
noviembre 22, 2020
Grays are back
PUBLICADO POR:
Ana F.
noviembre 22, 2020
Grays are back too soon
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kimberly J.
noviembre 22, 2020
Was disappointed in outcome...
PUBLICADO POR:
Kimberly J.
noviembre 22, 2020
Took well in scalp,, my new growth now its gray, w redish blonde , but however the full shaft unchanged.Dark brown so I am a mess.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Davida R.
noviembre 22, 2020
Color
PUBLICADO POR:
Davida R.
noviembre 22, 2020
I was very embarrassed by the colors of my hair. The roots were much lighter than the ends. I would hope you could have made a change
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Davida- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Emilie K.
noviembre 21, 2020
Ne couvre pas les cheveux blancs
PUBLICADO POR:
Emilie K.
noviembre 21, 2020
Uniformise la couleur dans l’ensemble mais ne couvre pas les cheveux blancs
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emilie K. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'a pas totalement répondue à vos besoins. Notre garantie eSalon Coloration heureuse est primordiale pour nous, c'est pourquoi nous allons revenir vers vous par email afin de remédier à la situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Malissa L.
noviembre 21, 2020
Dissatisfied
PUBLICADO POR:
Malissa L.
noviembre 21, 2020
The color was okay, honestly not much different than I had been using before. This made my scalp sensitive and itchy for a few days and it didn't really cover many of my grays! So very disappointed and dissatisfied. I had many high hopes especially when your advertisement was so selling about how it covers stubborn grays and the color was specified to my individual liking etc. Not very impressed with the results at all. It wasn't the worst, but wasn't spectacular either. I dyed my hair on 10/31/20 and my grays (the ones that were covered) were already surfacing by the following week! And the grays that were covered were noticeably lighter than the rest of my hair. I don't have a significant amount of grays, however it's enough to see when they grow out. I sold your product to my sister as well (prior to me using my at that time), she had the same results, Itching scalp and grays not completely covered and others surfacing within a week. Wish I could get my money back that I paid for this product because I am honestly very unhappy with the results and the quality I have received from using your product. Thank you! Malissa Lopez
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Malissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Davre M.
noviembre 21, 2020
Wrong colors
PUBLICADO POR:
Davre M.
noviembre 21, 2020
I wanted 🖤 with a 💜 under tone. So when I move in light it looks 💜. I must have confused myself upon choose the color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Davre- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amber L.
noviembre 21, 2020
Color washed out
PUBLICADO POR:
Amber L.
noviembre 21, 2020
My hair is not the color I wanted. Never was, washed out immediately after. Severely disappointed, do not want anymore color if this is the case
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amber- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Tracey P.
noviembre 21, 2020
Root Color
PUBLICADO POR:
Tracey P.
noviembre 21, 2020
My roots came out dark brown even though color said light blonde ash. Please stop orders
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Samantha S.
noviembre 21, 2020
Not bad, not great
PUBLICADO POR:
Samantha S.
noviembre 21, 2020
Application was clear, was disappeared that there was not enough color to saturate all of my hair. I provide a description and image of my hair before. Color took more red at the root.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Eva C.
noviembre 20, 2020
Keine Haltbarkeit
PUBLICADO POR:
Eva C.
noviembre 20, 2020
Das Rot ist nach 2 Wäschen komplett rausgegangen, meine vorher hellblonden Haare haben jetzt einen stumpfen Braunton. Bin überhaupt nicht zufrieden!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eva C. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
