I called and asked how to return the product. Customer service told me to write "return to sender" on the unopened box. I did this 3 weeks ago and my refund has not been processed.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jayne- We are so sorry to hear your refund has not been processed. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jackie T.
diciembre 30, 2020
Turned my hair purple
PUBLICADO POR:
Jackie T.
diciembre 30, 2020
Turned my hair purple wherever it was grey
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jackie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Frances K.
diciembre 30, 2020
Expected More
PUBLICADO POR:
Frances K.
diciembre 30, 2020
Although the color was very nice, it did not completely cover my gray's.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Frances- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sonya P.
diciembre 30, 2020
So disappointing!
PUBLICADO POR:
Sonya P.
diciembre 30, 2020
I ordered my color for my Christmas present. Was super excited to get it, the packaging was so awesome but the product was disappointing. Was suppose to be red, I got a few pink streaks. Looked like I colored my hair with kool-aid!! Went to Walgreens and grabbed some box color to cover up the pink, the box color turned out 100% better than my custom color. Wouldn't recommend this product.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sonya- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara S.
diciembre 30, 2020
On the fence
PUBLICADO POR:
Sara S.
diciembre 30, 2020
So I was really excited to try this product because spending 4 hours at a salon just isn't in the cards for me. I have premature greys that I was hoping to cover up especially around my face. While the colouring did leave my hair softer and shinier than before the colour on the white hair only lasted A few days and the colour is already starting to look brassy and I only did it a few weeks ago.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jo S.
diciembre 30, 2020
color didn't last
PUBLICADO POR:
Jo S.
diciembre 30, 2020
My previous order was good and the color lasted until I could go to my colorist in person> This was last April I think. I ordered another color set a few weeks ago, used it and the color didn't last at all! I was even more careful in applying it this time to make sure I covered all the gray! It didn't last any longer than 2 weeks. I am very disappointed in the product this time and can't wait until I can go back to my colorist. This was NOT a good product this time! I'm very unhappy with it!
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jo- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Julie
diciembre 30, 2020
Not so great
PUBLICADO POR:
Julie
diciembre 30, 2020
My hair is thick and curly. 3a, 3b. I have a copper dye (medium blonde). I didn’t get it colored evenly. The part around the roots is not good. The color itself is good, not too crazy but I had a very hard time sectioning and coloring it. Also this stuff stinks to high heaven. If I could id wear googles and a gas mask to apply it. You’d need to apply outdoors.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Julie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leeanne D.
diciembre 30, 2020
Still seeing grays
PUBLICADO POR:
Leeanne D.
diciembre 30, 2020
My last order didn't cover my grays at all like my other orders. I'm very disappointed
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Leeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rita D.
diciembre 30, 2020
I like my Color & Product but terrible Customer Services
PUBLICADO POR:
Rita D.
diciembre 30, 2020
Finally I got the color I have been calling for. The hair color stylist there should be fired! Each time I call she tells me what my real hair color is and will not change the color and what happens to my hair if i lighten it. She is horrible and I want to change to someone else. At this point I am considering closing my account due to customer services and poor delivery of the item. I got my hair color kit in the mail so late and I had to call to find out why it has not been delivered this month. It finally came very late. I like the hair color kit but your services is terrible.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Rita- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
florence G.
diciembre 29, 2020
déçue
PUBLICADO POR:
florence G.
diciembre 29, 2020
Déçue de mes 2 dernières commandes
la couleur a bougé à partir du 2eme shampoing malgré l'utilisation du tint rince
trop de démarcation avec les longueurs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
florence G. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est très importante pour nous ! Nous allons vous contacter afin de remédier à cette situation et d'atteindre votre objectif couleur. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Kathreen R.
diciembre 29, 2020
Not worth it
PUBLICADO POR:
Kathreen R.
diciembre 29, 2020
Followed all the instructions, watched all the videos and the result was MUCH darker hair (brunette not dark blonde), not enough product, ineffective grey hair coverage, no response from esalon after sending feedback and pics. Save your money and time, do not buy this product.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kathreen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valérie M.
diciembre 29, 2020
trop d'amoniaque
PUBLICADO POR:
Valérie M.
diciembre 29, 2020
il y a beaucoup trop d'amoniaque, l'odeur est irrespirable. ca me brule le cuir chevelu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valérie M. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que vous ayez ressenti de l'inconfort suite à l'utilisation de nos produits. Il s'agit d'une réaction anormale, nous allons donc vous contacter par email afin de vous aider. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Joyce G.
diciembre 29, 2020
disappointed
PUBLICADO POR:
Joyce G.
diciembre 29, 2020
E Salon has been very helpful and professional to deal with. When I contacted you you were helpful and sent me the lighter color. When I colored my hair last week I still had the same problem. The color was dull and not what I expected. I’m sorry to have to report this. Thank you for your help. Please discontinue my account. Will probably let my color grow in with the gray.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Joyce-Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sherry E.
diciembre 29, 2020
Awful!
PUBLICADO POR:
Sherry E.
diciembre 29, 2020
I am cancelling eSalon. I have been trying it for months leaving it anywhere from 45 min to an hour and no grey coverage. Waste of money!!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren G.
diciembre 29, 2020
Just ok
PUBLICADO POR:
Lauren G.
diciembre 29, 2020
I have bought this product 4 times now. The first time I did it I still had some grey hairs showing so the second and third purchases they adjusted the product just for grey hair. I did the same technique the fourth time last week and it didn't cover up my grey hair again. Not sure why this is if I've been following the instructions the same each time. Also, the product seems to fade away from my scalp quicker than my strands so it ends up looking like a different color by weeks 8-10.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lauren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paula W.
diciembre 29, 2020
This is so hard to put on!
PUBLICADO POR:
Paula W.
diciembre 29, 2020
I have never had a harder time doing my hair than with this stuff. You have to do the roots first, then the ends, then rinse and rinse, then shampoo and rinse and then condition and rinse some more. I had color and water all over the kitchen. I usually take a bath after I put on the color and then rinse the color out after I soak for awhile. I couldn't do that because the instructions limit you to exact times and expressly tell you to rinse it out in the shower, so I had to use the kitchen sprayer. What a mess! It tangled my hair so badly that I had to rip huge knots out of the ends of my hair. I hope it didn't entirely damage my hair. It's still wrapped up in a towel while I vent my rage over this terrible product. I have more of this crap, so at least it will be enough for 2 months. Whatever happened to easy in and out? This is a terrible product to apply. I have no idea how it turned out, but it definitely tangled my hair.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Paula- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa R.
diciembre 29, 2020
Good color, horrid service.
PUBLICADO POR:
Melissa R.
diciembre 29, 2020
Placed a hold on my account due to health reasons. They kept trying to pull funds from my bank account. I closed the account and they kept trying to take $ for an entire YEAR afterwards. So many emails, and their Facebook comment employee was as snide as a 14yr old girl having her first menstrual cycle. Hello Madison Reed, good riddance to these idiots.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Melissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura G.
diciembre 29, 2020
never received
PUBLICADO POR:
Laura G.
diciembre 29, 2020
never received my order
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Laura-We truly sorry to hear your order has not arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ingrid S.
diciembre 28, 2020
Lieferung nicht erhalten
PUBLICADO POR:
Ingrid S.
diciembre 28, 2020
Ich habe bis heute die Lieferung nicht erhalten. Der Rechnungsbetrag wurde abgebucht. Mehrere Mails wurden nur mit automatischer Mail beantwortet. Hoffe mal dass sich wirklich jemand um die fehlende Lieferung kümmert
Ach und [email protected]
braucht man nicht zu schreiben kommt auch nur automatische Antwort.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ingrid S. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Samantha C.
diciembre 28, 2020
Not enough dye
PUBLICADO POR:
Samantha C.
diciembre 28, 2020
I went with the color that was suggested for me, knowing id end up going dark on my next shipment, i was ok with trying this then if i wanted dark i could go darker bc once you go dark its harder to lighten up, however, there was not enough dye to cover my whole head, i tried so hard spreading whatever i could, but i have ALOT of highlight patches, and the color is more orangey then brown with a hint of red , im guessing bc of the mahogany in the new color. So my hair is now 3 different colors. I have used esalon in the past and absolutely loved it, so im hoping with my new kit im going to place an order for it will fix the color of my hair
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Samantha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
virginia C.
diciembre 28, 2020
winter color
PUBLICADO POR:
virginia C.
diciembre 28, 2020
I think I need to go a little lighter for the winter months, something with golden and copper tones.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Virginia- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to adjust your next color. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ashley K.
diciembre 28, 2020
Don't like new formula
PUBLICADO POR:
ashley K.
diciembre 28, 2020
Unfortunately I did not care for the new demi perm formula. The gray coverage was not good like previous shipments and I thought it was way too thick and hard to rinse. My skin also had a stinging sensation, wherever it touched....like all over my shoulders since it touched there when rinsing. It just was not a good experience this time. Also bottle #2 was not sealed and leaked everywhere during shipping, so I had to do my whole head with #1 and I didn't like how the color came out, not to mention there wasn't enough. I'll probably give it one more chance. I wish they would change the formula back.....
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Roxana H.
diciembre 28, 2020
Gray hair
PUBLICADO POR:
Roxana H.
diciembre 28, 2020
While the quality of the product is better than regular color box, when it comes to gray hair it doesn't really cover it as expected. This is my second application and the color on the grays was less effective than the first time. I still like the color it turns out in the rest, but not sure if I will continue since it doesn't cover my grays and I have plenty. My whole head is gray/white roots, and they show back up pretty fast. Less than 2 weeks after first color grays were showing up and again...after second application some if them didn't get the color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Roxana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anita G.
diciembre 28, 2020
Hair color
PUBLICADO POR:
Anita G.
diciembre 28, 2020
The color I used did not have enough grey coverage for me. I need to adjust.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Anita- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lynda K.
diciembre 28, 2020
Colour good but..
PUBLICADO POR:
Lynda K.
diciembre 28, 2020
Colour was good but did not fully cover grey. Spoke to esalon and they are adjusting. Very good customer service. Hoping my second try is better.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lynda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Danielle G.
diciembre 28, 2020
Black with Blue Dye
PUBLICADO POR:
Danielle G.
diciembre 28, 2020
The color didn't stay it seemed like it washed out whether the water was cold or hot. It didn't cover any of my greys which is odd on the fact that its black.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Danielle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jacqueline T.
diciembre 28, 2020
Wrong colour
PUBLICADO POR:
Jacqueline T.
diciembre 28, 2020
I wanted darkest brown. Ended up lighter and red on top.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa
diciembre 28, 2020
Too dark and blue
PUBLICADO POR:
Lisa
diciembre 28, 2020
I asked for a review of my previous colour as seems to be turning ginger, this last colour is dark and hints of blue I’ve followed product by the instructions given but colour is not what I wanted at all
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valentina C.
diciembre 28, 2020
Disappointed expectations
PUBLICADO POR:
Valentina C.
diciembre 28, 2020
I was not convinced, I almost poisoned with the strong smell of ammonia that the product gives off. I had to open the window completely in the middle of winter to be able to finish applying the color to my hair because I was not breathing. I asked for a certain color to change my natural color and I got a different one from the one requested, darker and not at all corresponding to my request (I wanted an ash blonde without reddish reflections).
The packaging is nice but the color is really too smelly, I don't know how other people can speak well of it. Very disappointed :-( :-( :-(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Valentina C.- We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced had a disappointing experience during the process and sorry to hear that you felt the color was not the shade you expected. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Meg T.
diciembre 28, 2020
Didn't work like it normally does
PUBLICADO POR:
Meg T.
diciembre 28, 2020
this is my 3rd shipment of hair product and sadly this time was a fail for me. i have dark brown hair and bright white roots. this time it turned my roots a yellowish color and even at that the gray was back in 2 weeks. Not sure if i want to continue with this service or not.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Meg- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristi T.
diciembre 28, 2020
Very disappointed in color
PUBLICADO POR:
Kristi T.
diciembre 28, 2020
I sent photos of current hair color, after following all the directions to the letter my hair came out red. It’s a horrible color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kristi- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jean B.
diciembre 28, 2020
Level up next color app
PUBLICADO POR:
Jean B.
diciembre 28, 2020
Next color application, golden blonde along with light blonde would be desired.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jean- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marla B.
diciembre 27, 2020
Gray coverage
PUBLICADO POR:
Marla B.
diciembre 27, 2020
I live your product as it leaves my hair shiny abs soft. It’s just the color is not taking like I had hoped it would. The roots are still too light. I leave it on as you said. My gray must be very persistent in not covering completely. I think leaving the gold out might help. I don’t want dark brown as medium I think it okay and the little bit of mahogany gives it about the right reddish hue. I could take a picture if need be.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Marla- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alyssa L.
diciembre 27, 2020
Subtle color Bad Reaction
PUBLICADO POR:
Alyssa L.
diciembre 27, 2020
The color itself was ok. I thought there would be more purple tint. But there’s not. More reddish than anything.
I also had a reaction that I didn’t know was possible. My entire scalp created a rash that itches like crazy. No matter what I tried it wouldn’t help.
No clue a bad reaction was possible since I’ve colored my hair many times in a salon.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Alyssa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBLICADO POR:
Cheryl P.
diciembre 26, 2020
Did not cover my greys at all this time.
PUBLICADO POR:
Cheryl P.
diciembre 26, 2020
Not sure what was different this time but did not work at all. I still have all of my grey roots. I followed the instructions exactly, as I always do. The developer seemed a lot thicker this time...not sure if that was the issue. Really disappointed. Don’t know if I will order this again after this experience. In past, had great results.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cheryl- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nadine H.
diciembre 26, 2020
Smell overwhelming
PUBLICADO POR:
Nadine H.
diciembre 26, 2020
Smell had my eyes watering and stinging. I had to wash out early and I’m not an overly sensitive person. I rinsed out well but the smell still lingers in my hair . Will wash it again.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Nadine- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessica J.
diciembre 26, 2020
Tried the color It wasn't exactly what I wanted
PUBLICADO POR:
Jessica J.
diciembre 26, 2020
The color came out darker and more red than I expected and wanted. Then within two weeks it turned lighter and more red orange which wasn't the overall look I was going for. I am pale with pink in my skin so it just made my face look more pale. I really wanted to give it a second chance, so they did make my color lighter and changed my directions to help with better gray coverage. But still it only lasted 2 weeks before the color washed off my gray roots and you could see grays when I put my hair up underneath thru out my whole head. So needless to say after the salon where I used to go reopened, I went back to my favorite colorist/stylist and got a different color customed made by her and loved it! and even though its darker than I had my hair before the gray coverage by my colorist in the salon lasts almost 8 weeks!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Abby O.
diciembre 26, 2020
Color too dark and hair unmanageable
PUBLICADO POR:
Abby O.
diciembre 26, 2020
The color that was sent was too dark making my hair (auburn) look too dark. It looks more Brown than red and all of my natural red is now gone . Additionally I had a very hard time getting a comb through my hair in the shower after using the included shampoo and conditioner. I had to use a ridiculously large amount of my own conditioner in order to just get a comb through my hair to get through the knots, pulling out hair in the process. I was expecting a much better result and I am very disappointed. I have been coloring my own hair here at home using over the counter ,easily.accessible products and have not had this experience using them. I dont want to do this again .
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Abby- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sami K.
diciembre 26, 2020
Color
PUBLICADO POR:
Sami K.
diciembre 26, 2020
Hi, this is the third time I ordered and used the color. While everything is so organized with well written instructions, my experience with covering greys hasn’t been that great. I have greys mostly on front hair line and although I applied throughly per instructions it didn’t do it for me. this is the 2nd time it happened out of 3 times ordered. Disappointed
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sami- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary B.
diciembre 25, 2020
Second time now, still not happy with results.
PUBLICADO POR:
Mary B.
diciembre 25, 2020
Still not dark enough and this time seems like the color didn't take to my gray hair at all.
Not sure I'll try a third time. I'll just stick to over the counter product.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Mary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Samantha L.
diciembre 25, 2020
Didn't work for me
PUBLICADO POR:
Samantha L.
diciembre 25, 2020
This didn't take well to my hair. It barely changed my color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
CASSI C.
diciembre 24, 2020
c'est mieux par rapport à ma demande,
PUBLICADO POR:
CASSI C.
diciembre 24, 2020
mais la couleur ne couvre pas les cheveux blancs, au bout du 2e lavage (chaque semaine), les cheveux blancs se voient en transparence
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
CASSI C. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez le meilleur résultat qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Nicole S.
diciembre 24, 2020
to dark
PUBLICADO POR:
Nicole S.
diciembre 24, 2020
too dark and I canceled my next order and it's still charged to my account I canceled or tried to cancel I can't find where to do it correctly can somebody please tell me how to cancel
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Nicole- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Claudette R.
diciembre 24, 2020
Did not color grays well
PUBLICADO POR:
Claudette R.
diciembre 24, 2020
Liked how easy it was to color but one week after grays started showing.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Claudette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cathy C.
diciembre 23, 2020
Coverage
PUBLICADO POR:
Cathy C.
diciembre 23, 2020
I found that it doesn’t cover my grey well at all
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cathy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mariann J.
diciembre 23, 2020
Like the product
PUBLICADO POR:
Mariann J.
diciembre 23, 2020
I like the product but I am still struggling to find the correct color. I have worked with 3 different hair colorists but the color is still not exactly what I want. It pulls red and I want an ashy color. I hope the 4th shipment is what I am looking for. The actual product is very good.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mariann- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out to you to make this right!
PUBLICADO POR:
Melissa R.
diciembre 23, 2020
Color only lasted 2 weeks
PUBLICADO POR:
Melissa R.
diciembre 23, 2020
Not happy color only lasted 2 weeks
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Mesissa- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Samantha F.
diciembre 23, 2020
Not enough
PUBLICADO POR:
Samantha F.
diciembre 23, 2020
I don’t understand why you think one bottle will cover someone who says they have long thick hair.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Samantha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Mary G.
diciembre 23, 2020
Not shipped
PUBLICADO POR:
Mary G.
diciembre 23, 2020
Did not receive
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Mary- Thank you for reaching out to us. We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angela F.
diciembre 22, 2020
Great color but no shine
PUBLICADO POR:
Angela F.
diciembre 22, 2020
So at first they got my color wrong and only sent only one bottle for really long hair. Then they sent me more over a week later and the color was different. Not exactly the same color but used it. I finally colored my hair and i like the color it is just dull after one week.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Denise B.
diciembre 22, 2020
Too dark
PUBLICADO POR:
Denise B.
diciembre 22, 2020
I am transitioning from auburn to blonde....wanted a very multi dimensional blonde meaning light Brown, dark blonde, honey highlights and even a few lighter highlights....what I got is dark hair w/blonde baby lights....tiny but caramel. Still VERY RED
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paige B.
diciembre 22, 2020
Increased brassiness
PUBLICADO POR:
Paige B.
diciembre 22, 2020
I changed my colour plan to reduce brassiness however it seems to have done the absolute opposite of that. My hair is more brassy than before.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Paige B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Loreen Z.
diciembre 22, 2020
Color was too clownish, gray coverage not great, roots lighter
PUBLICADO POR:
Loreen Z.
diciembre 22, 2020
I really wanted to like this product. I've been coloring my hair red for years (in salons pre-covid). The shade sent to me was a bit more clown-like than I am used to, very red. Didn't love it, so messaged asking to adjust the color. No response, then sent another message 6 days later, still no response. Only message I got was that my second kit would be shipping out soon. I didnt' want another of that color, so I canceled. One week after coloring, my roots started to fade and are a noticeably different color than the rest of my hair, even worse in my gray areas.
Truly disappointed in the product, and the lack of follow up. Onto the next...
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Loreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa W.
diciembre 22, 2020
Supposed to be blonde
PUBLICADO POR:
Lisa W.
diciembre 22, 2020
All I get is orangey strawberry blonde hair
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dawn A.
diciembre 22, 2020
Color off
PUBLICADO POR:
Dawn A.
diciembre 22, 2020
The color was more ashy than the golden blonde I’m used to. Not sure what happened to this shipment. All previous shipments were golden blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia B.
diciembre 22, 2020
Didn't want red
PUBLICADO POR:
Patricia B.
diciembre 22, 2020
My bad. I should have done a test strip first. I ordered light blonde. Got carrot top instead. Asked what I should do to fix it and was told they'd discuss it on my next order. Not cool. So, no next order. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Josephine G.
diciembre 22, 2020
free color was red dye
PUBLICADO POR:
Josephine G.
diciembre 22, 2020
I love the two colors that was send but a free red dye was also send that I did not know it was red. I ended up with red/white roots. I wish you would had warned me. Now I has to wait to dye my hair again. I am struck with red/white root. Not too pretty.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Josephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
amy B.
diciembre 21, 2020
Colour is wrong
PUBLICADO POR:
amy B.
diciembre 21, 2020
I wanted a natural brown hair colour but they colour they sent me was terrible and turned me into a redhead! The customer service was good and they sent out another set free of charge with neutraliser in. Although improving the colour a bit, it is still red and so far from what I asked for. I wish I had just gone to a hairdressers.
EDIT: The email they sent me from this review was telling me to buy another product! 😂 which didn't even work.
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PUBLICADO POR:
Shonda J.
diciembre 21, 2020
Product color
PUBLICADO POR:
Shonda J.
diciembre 21, 2020
I didn't like the last color I received it was to redness and didn't compliment my skin tone. Next time I would like more of a brown tone to separate my hair from my facial skin tone.
Thanks
Shonda Jackson
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shonda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denise B.
diciembre 20, 2020
Like colour but it doesn't last.
PUBLICADO POR:
Denise B.
diciembre 20, 2020
The colour is nice but after a week or so it fades and looks washed out. Also seems to be making my hair dry. Expensive and quality does not match the price.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Denise B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
William V.
diciembre 20, 2020
Didn't cover gray
PUBLICADO POR:
William V.
diciembre 20, 2020
I followed directions, left color on as long as possible and it didn't cover the gray hair. I only have a few spots not much gray at all so I was a little disappointed. Especially because I have a few people who would order since I have such a huge following on social media. Thank you!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
William - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Beth R.
diciembre 20, 2020
Not worth the money
PUBLICADO POR:
Beth R.
diciembre 20, 2020
Absolutely gutted with this. I picked a medium ash brown colour to match my natural roots and get rid of the natural copper then runs through the ends of my hair, but all this dye did was make my roots turn more copper. I followed the instructions word for word yet I’m left feeling robbed of £20
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beth R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica B.
diciembre 20, 2020
Hot roots
PUBLICADO POR:
Jessica B.
diciembre 20, 2020
I followed the instructions of roots plus emulsion and I got roots 2 shades lighter than my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Terri G.
diciembre 19, 2020
Terrible
PUBLICADO POR:
Terri G.
diciembre 19, 2020
My hair turned bright red instead of dark blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Terri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
New Maa
diciembre 19, 2020
The color set is fine
PUBLICADO POR:
New Maa
diciembre 19, 2020
It's not the color that I'm unhappy with, it's the carrier, USPS, you use for shipping. It has been taking almost 3 weeks from the time it is shipped to get to me. I realize that they have been overwhelmed with deliveries but other carriers are much more efficient. I'm suggesting you change carriers. UPS would probably be better, or Fedex.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
New Maa - We’re truly sorry that our shipping method did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth L.
diciembre 19, 2020
TOO DARK!
PUBLICADO POR:
Elizabeth L.
diciembre 19, 2020
As i have said in many reviews- so annoyed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danelle H.
diciembre 18, 2020
Changed Color - didn't explain the color
PUBLICADO POR:
Danelle H.
diciembre 18, 2020
The customer service was terrible as she tried to say since I asked for the color change, basically be happy with what they picked out. HOW ABOUT 'NO'!
Then the way she spoke to me.....oh HELL NO!!!!!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Danelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica C.
diciembre 18, 2020
Great customer service but not happy with product
PUBLICADO POR:
Jessica C.
diciembre 18, 2020
I follow all of the directions perfectly and I still do not have full grey coverage. Then after 2 weeks my hair looks brassy and orangish. I have the tint rinse shampoo and use color safe shampoo and conditioner. I may cancel and try another service
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ann M.
diciembre 18, 2020
No lift whatsoever
PUBLICADO POR:
Ann M.
diciembre 18, 2020
I actually changed the color so that it would be lighter, however there was no lift and within 2 weeks the color washed out out of the grey, and the full 2” grey roots came back. I don’t have a lot of grey, but certain spots have a few strands that you can see when parted a certain way etc..this was my last attempt here. While I do love the shine and the detailed packaging, hair color—must in fact— color.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Ann- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tina G.
diciembre 18, 2020
Didn't cover my grey roots
PUBLICADO POR:
Tina G.
diciembre 18, 2020
Hi,
I'm sorry to say I'm disappointed. I previously used Madison Reed and loved it. I will be sticking with them as it works much better for me. I was pretty excited to use the color, but it didn't cover my roots as advertised.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shannan M.
diciembre 18, 2020
Not the color I wanted
PUBLICADO POR:
Shannan M.
diciembre 18, 2020
After following the directions to a T, the outcome of my hair looked like overprocessed deep red roots with dark brown hair and a balayage. I look crazy!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Shannan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna T.
diciembre 18, 2020
Going for a dark strawberry blonde or light auburn and ended up with pink hair.
PUBLICADO POR:
Anna T.
diciembre 18, 2020
I really was hopeful about this option during COVID-19 as I am immunocompromised and cannot go into my normal salon. The packaging and instructions were fantastic. I followed them to a t. The end result was pink hair. Super disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Anna- We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts reached out to you to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leanne H.
diciembre 17, 2020
not happy
PUBLICADO POR:
Leanne H.
diciembre 17, 2020
The past two times I have NOT gotten the results I want as I did with the first two times. The root color is BLOND more than auburn. Then the ends refresher is a huge contrast and is not blending all over. In other words the results look artificial. PLEASE LESS BLOND ! following was original request" am wanting a tad closer to auburn as that is my natural color. I do not want as dark of auburn but I do not want so much blond either."
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Leanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aida D.
diciembre 17, 2020
Dissappointed
PUBLICADO POR:
Aida D.
diciembre 17, 2020
I did my hair on November 1st 2020, not even 21 days after and I'm seeing color fading especially grey hairs...very disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Aida- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra R.
diciembre 17, 2020
Dislike
PUBLICADO POR:
Sandra R.
diciembre 17, 2020
Fades to quick, and didn’t cover my white hairs
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sue L.
diciembre 17, 2020
Second kit was not as good of a match.
PUBLICADO POR:
Sue L.
diciembre 17, 2020
I have ordered twice from esalon. The first time wow, the second time the same kit was ordered but it had way too much red. Help!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sue- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Abby C.
diciembre 17, 2020
My hair turned green
PUBLICADO POR:
Abby C.
diciembre 17, 2020
I was not happy with this and would not do it again. I did not get the color I expected and there was a lot of breakage. I want to cancel all future orders but they make it very difficult to do so. Please think carefully before trying this out.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Abby- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, keep an eye on your inbox for more details.
PUBLICADO POR:
Megan J.
diciembre 17, 2020
Roots
PUBLICADO POR:
Megan J.
diciembre 17, 2020
My roots are a totally different xolor then the rest of my hair.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Megan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah J.
diciembre 17, 2020
Brassy hair
PUBLICADO POR:
Hannah J.
diciembre 17, 2020
I chose the recommended shade of blonde for my hair as well as submitting a photo, followed the instructions exactly as they were written. My hair turned a brassy yellow orange color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie V.
diciembre 17, 2020
To dark and flat
PUBLICADO POR:
Jamie V.
diciembre 17, 2020
I was given a color called soft black. I did not like it. Its flat and faded. It was neither cool nor warm. I did not like how the stylist spoke to me while I was trying to explain what I wanted. She was short with me and couldn't see past a straight black color instead a a deep rich dark chocolate. Normal It wouldn't be a big deal but without a haircut, color is all I got.
I would like to look at swatches before I try again. Also I was in the hospital sick.. that is why I did not share my concerns earlier! I will try one more time and this time pick from what I can see . not just from some young lady being short with me. She didn't even ask if I was going for warm or cool?!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melanie S.
diciembre 17, 2020
Too red
PUBLICADO POR:
Melanie S.
diciembre 17, 2020
Requested no red tint and wanted cooler tones. Very reddish though.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Melanie S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Renee P.
diciembre 16, 2020
I hated it, it ruined my existing color.
PUBLICADO POR:
Renee P.
diciembre 16, 2020
First of all it wasn't enough to even cover half of my hair and secondly i asked to get the red out of my hair (I EVEN SENT PICTURES) or tone down the red brassines and NOW IT LOOKS MORED RED. So if I sent pictures they should have a better idea of what they are doing.I wanted to tone down the brassines in my balaged hair. its not even close to dark blonde my hair is basically a mousy brown. I was so mad!. Not worth the money I paid.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Renee- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessi M.
diciembre 16, 2020
Didn’t go well
PUBLICADO POR:
Jessi M.
diciembre 16, 2020
I loved my first color. I wanted just a tiny bit less copper, maybe I asked for the wrong thing, but this color was way too dark and dried my hair out. The first time I colored my hair it made my hair softer, its a great product I just didn’t like this round.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tiffany P.
diciembre 16, 2020
Didn’t cover grays
PUBLICADO POR:
Tiffany P.
diciembre 16, 2020
Kind of upset this didn’t work as described. The color had no red in it like I wanted and it didn’t penetrate all the grays I have. The smell was very strong and to be honest I feel like I get much better coverage from box color at the store. At least those covered the greys.
I put in a request for a different color and just reviewed it. I asked for a lot of red and the new color won’t be what I want. I feel like I wasted my money.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Tiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist thoroughly reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Anjana P.
diciembre 16, 2020
Stubborn grays
PUBLICADO POR:
Anjana P.
diciembre 16, 2020
The hair color does not covers grays that well. The grays were a much lighter shade than the rest of my hair and it faded in about 1-2 weeks. However my hair feels soft after coloring it so I don’t think it’s ruining my hair like drug store hair color
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Anjana- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Layla C.
diciembre 16, 2020
Unhappy
PUBLICADO POR:
Layla C.
diciembre 16, 2020
Really quite unhappy with the end result, the colour came out much darker than I had requested. My hair felt really dry after using the dye, the shampoo and conditioner were actually really quite good though so I would be tempted to try them in the future but at the moment I’m really disappointed with my colour
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Layla - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you to find a resolution and send you a reformulated color designed to better suit your needs! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Crystal R.
diciembre 15, 2020
Way to dark!
PUBLICADO POR:
Crystal R.
diciembre 15, 2020
I went into this experience, trying to do something different. I wanted a at home color job that I wouldn't regret. I wish that was something that I could say I received but it's not. The color I asked for and discussed was a nice dark blonde with a golden hint to it. What I got was a very dark brown/auburn color. I have very fair skin and was just not prepared for how wrong this could have gone. I don't want to fix it by continuing to add more and more color to it and damaging my hair. I am so disappointed. Good things the holidays are cancelled this year and I can just hide in my house until I can figure out how to fix this.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jill D.
diciembre 15, 2020
Unsatisfied
PUBLICADO POR:
Jill D.
diciembre 15, 2020
Ive had 3 hair consultations, trying to omit red/ orange brassy tone. Might be genetics because im still having the same issue, so I can't lay all the blame on esalon. Also, had an issue with my roots showing up fairly quickly too. Like within 1st two washes.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Danny B.
diciembre 15, 2020
My fucking roots are red!!
PUBLICADO POR:
Danny B.
diciembre 15, 2020
I have never had a black hair dye turn my roots fucking red. I'm beyond pissedi
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Danny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tanya S.
diciembre 15, 2020
They don't listen to you
PUBLICADO POR:
Tanya S.
diciembre 15, 2020
Twice I've ordered and said I want to tone down the red in my brown hair and both times it turns out just as red. Dye is about the same quality as drug store but twice the price. The shampoo and conditioner you get with the kit are nice though. I thought the second time they would get it right and I'm so disappointed that my hair is still incredibly reddish.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tanya- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather S.
diciembre 15, 2020
Not even close to the color I wanted
PUBLICADO POR:
Heather S.
diciembre 15, 2020
My hair color that I requested was the medium ash blonde. After dying my hair it came out a copper light brown. Nothing like the picture or anything like my existing hair color. They also barely gave me enough hair color to cover all of my hair. I made sure to list that my hair is very thick, but I guess that doesn’t matter either. It looks absolutely horrible! I’ll just have to stick with the box hair color from now on.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Beverly T.
diciembre 15, 2020
Nice color but strong smell
PUBLICADO POR:
Beverly T.
diciembre 15, 2020
ESalon has great customer service. They get a 5 star rating for that. I had them reformulate my initial color 3 times, but for me the chemical smell was overpowering. Otherwise I would keep working with them!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beverly - We’re truly sorry for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Crystal P.
diciembre 15, 2020
Dried my hair out!!
PUBLICADO POR:
Crystal P.
diciembre 15, 2020
Used on virgin hair, followed directions to the letter...My hair feels like super dry... I love the color, but not the feels...Wont use again...
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crystal - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jing Z.
diciembre 15, 2020
The burning feeling at the end of the procedure.
PUBLICADO POR:
Jing Z.
diciembre 15, 2020
My scalp was crazily burning when I poured the leftover color products at the end of the coloring procedure as directed on the notes. Can my color stylist do some adjustment to my coloring set this time, please?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jing- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
elizabeth D.
diciembre 15, 2020
I loved the color but not enough product
PUBLICADO POR:
elizabeth D.
diciembre 15, 2020
I actually loved the color, it did not have a brassy /orange color, very neutral. I would had given it 5 stars but I have a lot of hair and they did not send me enough color for my hair, I barely had enough for the roots, I ended uo with 2 colors my new one and my old one, not a good combo. I would give it another try if they send me more product for my whole hair and not just the roots.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Karen M.
diciembre 14, 2020
Wrong color
PUBLICADO POR:
Karen M.
diciembre 14, 2020
Totally wrong color. I asked for bright copper red and my hair turned out brunette! I decided to give them another chance and my hair is mousey brown. Ugh! This is a crap shoot!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie C.
diciembre 14, 2020
Burning sensation
PUBLICADO POR:
Julie C.
diciembre 14, 2020
Not enough lotion to colour all my hair that was a disappointment as the colour was lovely 😊 I have not ordered again as I had a burning sensation on my scalp whilst I had this product on, so I had too wash it off. It’s not just this product it has happened with others I have bought has done the same. My daughter does use this product and loves it.
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PUBLICADO POR:
Mireille K.
diciembre 14, 2020
couleur et soins
PUBLICADO POR:
Mireille K.
diciembre 14, 2020
couleur beaucoup trop claire
soins pas assez hydratants, de plus allergies avec tous les produits
je préfère annuler jusque fin janvier, c'est pourquoi je vous ai appelé il y a peu
à voir si vos produits sont vraiment adéquats pour moi
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Mireille - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration et de nos produits vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur, nous vous avons envoyé un email avec plus d'informations !
PUBLICADO POR:
Catherine B.
diciembre 13, 2020
Disappointed
PUBLICADO POR:
Catherine B.
diciembre 13, 2020
Easy to use and follow instructions. Pleasant smell.
Colour too dark - I am a strawberry blonde and I could t find a matching hair colour to mine. The one I chose was the nearest approximation however much too dark.
The dye has not lasted well either. My hair has faded back to the sun-bleached blonde that is was from the hot summer we had.
Shall not be purchasing again
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Catherine B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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