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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sara N.
enero 17, 2021
Did not Like the color. When I submitted for correction, continues to get same.
PUBLICADO POR:
Sara N.
enero 17, 2021
I only used the very first color set, no follow up as to whether or not I was satisfied with the color with confirmation before being billed and autoshipped proceeding deliveries. When I was able to log back in, I was hoping for a color correction as promised; I now have 3 boxes of color product I will never use because there was never an updated color sent as requested. Please remove me from future billings and shipments. Putting this publically because clearly there has been a communication issue via account.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra B.
enero 17, 2021
Color too dark!
PUBLICADO POR:
Sandra B.
enero 17, 2021
Between my last set and this one, I requested that the color make up be changed. I received an email stating that the next one would be the new percentages. Unfortunately, I did not realize that this most recent set was still the old combo. I am disappointed in the color, but I still like the basic product.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shea C.
enero 17, 2021
Not the color shown in the sample photo.
PUBLICADO POR:
Shea C.
enero 17, 2021
I love the idea of Esalon, but unfortunately the color of my hair now looks nothing like the sample photo. I chose the Natural Ash wanting to get rid of the brassiness. Now my whole head of hair is a brassy copper, not natural ash. I did buy the tint rinse and have used it. I could imagine the horrible brassy color before using the tint rinse.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen H.
enero 17, 2021
Did not receive
PUBLICADO POR:
Karen H.
enero 17, 2021
I cannot find where to cancel. I did not receive my last order.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabrielli N.
enero 17, 2021
Not sure if I'd do it again
PUBLICADO POR:
Gabrielli N.
enero 17, 2021
I loved te kit and the how organized and detailed the instructions were.
Because I'm not the most talented person when it comes to hair, it took me a while to do it and it was big mess.
Also, it did not cover all my gray hair ;(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gabrielli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jodi M.
enero 17, 2021
Still pulled red
PUBLICADO POR:
Jodi M.
enero 17, 2021
better than the last one but pulled too red and darker than I'd like. Would like to adjust next time again.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jodi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Meera G.
enero 16, 2021
Allergic reaction
PUBLICADO POR:
Meera G.
enero 16, 2021
I will stop using this as it caused me to have a severe allergic reaction.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Meera- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Anthea C.
enero 16, 2021
Medium brown came out really dark
PUBLICADO POR:
Anthea C.
enero 16, 2021
Was so excited to try this colour
I was so careful to ensure to select the correct colour. My hair already was a medium brown with copper in it and I wanted an all over brown just. This colour came out almost black. Now I'm washing constantly trying to get it to fade with no luck so far. Other than that my hair is shiny and feels soft but colour is awful
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anthea C. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jennifer P.
enero 16, 2021
Better luck next time?
PUBLICADO POR:
Jennifer P.
enero 16, 2021
I'm hopeful my next color experience will be better. Finding ways to achieve what my stylist does in the salon isn't easy. I have stubborn grey roots that refuse to blend. Im usually left with pink roots which i absolutely hate. Hopeful e salon can help me achieve the look I'm going for next time. Im willing to try another shipment.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Radylen S.
enero 16, 2021
Service is great, came right away, it’s just won’t work in my hair.
PUBLICADO POR:
Radylen S.
enero 16, 2021
Won’t work in my hair. I don’t like another one please don’t do auto sending for my next. Please!!!! I don’t like it. Thank you for understanding.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Radylen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer L.
enero 16, 2021
Got me started on quality hair dyes at home
PUBLICADO POR:
Jennifer L.
enero 16, 2021
This was the company that introduced me to home hair dyes and for this I'm a forever fan. However, the reason for three stars is my color never turns out how I intend and they could improve customer services, I never feel like I know what's going on when I send in a request. It's just not as personalized as I want, but overall I recommend everyone try this at least once to tailor your DIY haircare at home! Thank you ESalon. Grateful for this idea made into action.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bonny S.
enero 16, 2021
The worst
PUBLICADO POR:
Bonny S.
enero 16, 2021
Color was brassy and ugly. Hated it!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elizabeth
enero 16, 2021
Dark Blonde- First Order
PUBLICADO POR:
Elizabeth
enero 16, 2021
My order shipped quickly and was easy to apply. I received the color that I ordered; however, the result was too dark. I ordered the dark blonde, but my results look more like the dark blonde ash. My hair no longer matches my complexion, and I like to look as natural as possible. I realize there exists an element of trial and error to coloring your own hair. However, before ordering, I did upload a photo with notes, hoping to get some guidance. If I were to reorder a different shade, I would want to consult with someone first. Though, I'm not sure how safe it would be to recolor the entirety of my hair.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca R.
enero 16, 2021
Doesn’t cover greys
PUBLICADO POR:
Rebecca R.
enero 16, 2021
I have tried this 2ce in a row now and it doesn’t cover my greys ... very very disappointed . the color was great.. and I only have a few greys to cover... and it didn’t .
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Rebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gloriana C.
enero 16, 2021
after three days it all fell apart
PUBLICADO POR:
Gloriana C.
enero 16, 2021
I had died my hair three days ago and I had just gone to a party so I had to take a shower and I take a shower using color protecting shampoo and right before I am about to get in bed I take out my towel revealing a lot of red dye had come off.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Gloriana- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Tammy S.
enero 16, 2021
Horrible change in the product
PUBLICADO POR:
Tammy S.
enero 16, 2021
Hi—please cancel my subscription. You changed the product and split it into separate steps for roots and ends, which (1) turned a chore I hate into a chore I loathe, (2) now generates double the wasteful plastic bottles, and (3) ruined a great product and made it one that doesn’t work at all...if possible, I think I had more grays after the process. Cancel me, please. So disappointing.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tammy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Dorothy P.
enero 15, 2021
Color bottle only had about half a teaspoon of color in it.
PUBLICADO POR:
Dorothy P.
enero 15, 2021
What a disappointment, I open my package today to have color for the hair salon and that's all the color I had. That's why the low rating.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Dorothy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kay G.
enero 14, 2021
Hair color
PUBLICADO POR:
Kay G.
enero 14, 2021
I bought the suggested color which is a dark auburn based on what used to be my natural color. I enjoyed the packaging and personalized instruction but the color was off. It was a bit to magenta for my liking. I wish that I could just pick what I wanted and not given a range of what you thought I wanted.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine M.
enero 14, 2021
Personalized product
PUBLICADO POR:
Christine M.
enero 14, 2021
I like the packaging, it has my name on it. I immediately did the skin testing unfortunately bumps were formed in the testing area so i cannot color as advised in the kit.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - We’re truly sorry to hear that you experienced an reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
PUBLICADO POR:
Michael A.
enero 14, 2021
Fall out
PUBLICADO POR:
Michael A.
enero 14, 2021
My hair doesn't like this product. I like the color. My hair comes out in globs. I have thin hair already.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michael - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sarah D.
enero 14, 2021
Quality is gone
PUBLICADO POR:
Sarah D.
enero 14, 2021
I loved your products when I started with you, but each thing you have changed over the years has been in the wrong direction. The shampoo is no good the condition is worse.
I was willing to go with gloves that were terrible but the product change you made on the color is
the last straw. The product would not come out of the bottle and I had to shake it out in
my all white bathroom. It was so thick and the bottle was so poor that I could get it out. Yes I did cut the tip off. I have never been in such a mess.Cancel my auto ship.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
sherri R.
enero 14, 2021
color
PUBLICADO POR:
sherri R.
enero 14, 2021
does not color evenly.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sherri-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Khamphanh R.
enero 14, 2021
It's alright!
PUBLICADO POR:
Khamphanh R.
enero 14, 2021
After a week of coloring the cover starts to fade away especially gray area.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Khamphanh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cynthialynn
enero 13, 2021
For one year it was great, then for the last two orders not so much
PUBLICADO POR:
Cynthialynn
enero 13, 2021
In the beginning it was great. A year later, two orders with problems and no offer to fix the issue. Too much competition not to go elsewhere. Sorry eSalon, but I had to go elsewhere, you basically pushed me out the door. A free color would have gone a long way to correct my issue, but you only offered when I left. Time for new things.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthialynn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Abigail M.
enero 13, 2021
Not a success
PUBLICADO POR:
Abigail M.
enero 13, 2021
Color itself was okay, there was one color given to use on both roots and ends so the result seemed flat without the natural variation of lighter ends. Entire purpose of coloring hair was to cover grays, the were not covered at all and seem to stand out more against the flat coloring of surrounding hair. I will seek support and update review accordingly.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela M.
enero 13, 2021
Grey coverage
PUBLICADO POR:
Pamela M.
enero 13, 2021
The color did not cover the grey the way I wanted.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Pamela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amanda M.
enero 13, 2021
Didn't do a thing to my hair.
PUBLICADO POR:
Amanda M.
enero 13, 2021
I did everything according to the directions and it gave me no change at all it's like I wasted my time.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Amanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna J.
enero 13, 2021
Order never delivered
PUBLICADO POR:
Donna J.
enero 13, 2021
I can’t comment on my color because it hasn’t arrived. It shipped on Dec 30 and is still in the US. Tracking shows it hasn’t moved in ten days. Once it arrives in Canada,
Customs will add another ten days before it’s released. I understand shipping is delayed near the holidays, but this could take a month. My roots are already overdue.
This order was free because my first order turned my hair brassy red. That’s nice, but doesn’t help me if I don’t have it. If this is the typical delivery time, I can’t plan on when to order.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your reformulated color has yet to arrive. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Megan L.
enero 13, 2021
Can't tell a difference
PUBLICADO POR:
Megan L.
enero 13, 2021
I was pretty excited to get more of a violet tone to my hair, so I was extremely eager to try out the custom color for the violet tone (dark brown (intense pearl)). After following the process meticulously, I didn't notice a difference in color or tone whatsoever. I'm a little bummed. It looks exactly as my natural color that I started out with. I would have thought if nothing else it would have dyed my hair a little darker, but to no avail. I'm sure this is a great kit for other people, but it just didn't work for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Matiana C.
enero 13, 2021
Please stop my subscription. Please
PUBLICADO POR:
Matiana C.
enero 13, 2021
I being trying to stop the subscription so many times. Look like nobody is following my request. Please don’t sen it any more. Please stop
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Matiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia & Timothy K.
enero 12, 2021
DARK
PUBLICADO POR:
Patricia & Timothy K.
enero 12, 2021
I was hoping to lighten my hair from the last product but this came out darker. It still makes my hair feel soft but I do not care for the color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janice H.
enero 12, 2021
Color
PUBLICADO POR:
Janice H.
enero 12, 2021
The color didn’t last for more than 3 shampoos. There is no more color in my roots. I have to color again after 2 weeks Not happy at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
bernadette J.
enero 12, 2021
Gray hair at temples
PUBLICADO POR:
bernadette J.
enero 12, 2021
I leave the color on temple area first and longer than the rest of my hair. My hair color is the correct one,however, I have distinct lighter areas around the temple. This does not blend. When I go for a pro color the gray is always covered and they do not even bother to leave the color on longer around the temples. This formula is supposed to be a pro based one.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bernadette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sylvia S.
enero 12, 2021
Nicht die Farbe, die ich wollte...
PUBLICADO POR:
Sylvia S.
enero 12, 2021
Ich hatte mir Mittelbraun Asch als Farbe bestellt, weil ich den Haselnuss-Stich eines "Haartönungs-Unfalls" wieder beheben wollte, der Ansatz war dunkelblond mit weißen Strähnchen nachgewachsen. Nach der (sehr intensiv riechenden) Färbung war dann leider der Ansatz haselnuss-stichig, dafür hatte der Rest einen schönen Aschton... mein Problem hatte sich also auf die 4 cm Ansatz verschoben. Lieber keine weiteren Versuche...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sylvia S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Virginie F.
enero 11, 2021
Trop chimique
PUBLICADO POR:
Virginie F.
enero 11, 2021
Je sis sortie plusieurs fois de la salle de bain pour respirer tant l'odeur d’ammoniaque était puissante, et j'ai perdu des cheveux. La coloration n'a pas tenue pour autant sur mes cheveux, en plus de ça !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Virginie F. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vont ont déçu. Nous allons revenir par email afin de discuter des résultats qui ne vous ont pas satisfaite et des ajustements à effectuer. Veuillez vérifier votre boîte mail pour plus d'information.
PUBLICADO POR:
Karla R.
enero 11, 2021
Too much brassiness
PUBLICADO POR:
Karla R.
enero 11, 2021
The colorists worked with me on 4 different formulations but I could not get to a color I liked. The grey coverage was the same as I got with grocery store hair color.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Karla- We truly apologize that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julie C.
enero 11, 2021
too dark
PUBLICADO POR:
Julie C.
enero 11, 2021
i was looking for a lighter color for my hair. i have very few highlights left in my hair but need it lighter
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karoline K.
enero 11, 2021
Horrible, fo not recommend
PUBLICADO POR:
Karoline K.
enero 11, 2021
Dried my hair out. Made my hair feelike straw. Hair still felt like straw even after deep conditioning. Color didn't even last 10 days. My un h of grey out growth looked like I never even applied color. My siser owns her own salon and she has taught me hiw to apply color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karoline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angel C.
enero 11, 2021
Love the color
PUBLICADO POR:
Angel C.
enero 11, 2021
I love the color but I did not feel that it had as good of gray coverage as previous orders
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Hilda R.
enero 11, 2021
Did not cover gray well
PUBLICADO POR:
Hilda R.
enero 11, 2021
First time using this product. I was very meticulous in following the instruction as my gray overgrowth is driving me crazy. For some unknown readin my left side gray was not covered well! So disappointing! I wanted to make sure it got civered that i did not even use the color guard sent. Tge hair bt my ear is just as if i hadn't used anything. I'll give it one more chance, if it happens again next time, I'm done!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hilda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Hannah M.
enero 11, 2021
Red roots
PUBLICADO POR:
Hannah M.
enero 11, 2021
My hair color is reddish and brassy and it has ruined my previous blonde color, the roots are so reddish and I’m so unhappy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hannah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Harriet M.
enero 10, 2021
It's Okay
PUBLICADO POR:
Harriet M.
enero 10, 2021
I tried the dye twice, it fades quite quickly and the colour didn't take as well as i would have liked.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Harriet M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valynda S.
enero 10, 2021
Disappointed
PUBLICADO POR:
Valynda S.
enero 10, 2021
I am very disappointed.. in the color, didn't cover some of the grays.. don't think I will order again..
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Valynda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Megan L.
enero 10, 2021
Really subtle red color compared to what I had selected
PUBLICADO POR:
Megan L.
enero 10, 2021
The red in this shade is a hint at best. It's much darker and more brown than what I have picked. I'm pretty disappointed with it as it's not very exciting.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Megan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sue C.
enero 10, 2021
Not great for covering grays
PUBLICADO POR:
Sue C.
enero 10, 2021
I am so disappointed! I followed all the steps in ordering and directions in coloring to a T, but unfortunately my greys aren’t covered and the color didn’t adhere to my hair well AT ALL. It literally didn’t match any of my original hair or old color so it just added a new color to the mix. I don’t want a redo. I wouldn’t trust to put this on my hair again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sue- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Antonella K.
enero 10, 2021
I think I’m done trying this product
PUBLICADO POR:
Antonella K.
enero 10, 2021
This is my third time trying this product my hair is so bad now worst then when I’ve use box drugstore dye my hair is Burned really weird used to red Stream static and frizz i’ve never experienced this in my life it’s for sure this product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Antonella- We never like to hear that our customers are unhappy with their results, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and add some moisture back to your hair! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Karla T.
enero 10, 2021
Hair fell out in clumps!
PUBLICADO POR:
Karla T.
enero 10, 2021
I am so unhappy with this product! It was my first time and my hair is falling out in clumps. I followed the instructions exactly. So upset!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karla- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Jasmine K.
enero 10, 2021
Disappointed
PUBLICADO POR:
Jasmine K.
enero 10, 2021
Felt too strong on chemicals and not enough grey coverage.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jasmine K. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, did not cover to the extent you needed it to. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rickie T.
enero 9, 2021
Wrong color
PUBLICADO POR:
Rickie T.
enero 9, 2021
My color was supposed to be a correction to more of a blonde color and it became a dark brown it seems like I'm not getting to the blonde color
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Rickie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Toni G.
enero 9, 2021
No change despite wanting to go visibility lighter
PUBLICADO POR:
Toni G.
enero 9, 2021
I selected a colour that was several shades lighter than my hair. The colourist called me and said the shade I picked was too light and she will mix me a golden brown shade. My off black hair isn’t a lighter golden brown at all. In fact, it actually looks slightly darker which is soooo disappointing. I feel like I’ve put chemicals on my hair for nothing.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Toni G. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa A.
enero 9, 2021
I can't get past the strong odor
PUBLICADO POR:
Lisa A.
enero 9, 2021
I'm 52 and have been coloring my hair for many years. This is the first time since the 80s that I used a product with such overwhelming fumes. I felt nauseous after coloring my hair even though I have large well-ventilated bathroom. I'm giving this review 2 stars because I like how the color turned out.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lisa- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Chantel S.
enero 8, 2021
Awful experience!
PUBLICADO POR:
Chantel S.
enero 8, 2021
I'll admit up front that I have absolutely no talent for coloring hair and haven't done it myself in over 25 yrs. Prior to that I used to use a box dye from the drugstore. It wasn't great, but it never turned out as awful as the eSalon color did.
I specifically requested an ash color with NO warm tones. What I ended up with was a horrible red-brown that turned an equally ugly lighter orange color as I washed it daily over the next 2 weeks. At that point I gave up and made an appt with my hairstylist. It took 5 hours for her to get *most* of the red/orange tones out. She's been doing my hair for almost 15 yrs and knows that I always want my hair to be very ashy/cool, regardless of whether I'm blonde or brunette. I won't make the mistake again of trying to do my own color (I blame it on 2020)!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chantel- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Thank you for giving us a try!
PUBLICADO POR:
Sandra M.
enero 8, 2021
Ware noch nicht da
PUBLICADO POR:
Sandra M.
enero 8, 2021
Ich habe bis heute noch immer nicht meine Lieferung erhalten. Abgebucht ist aber schon längst. Das war nun auch das letzte Mal, ich möchte zukünftig keine Farbe mehr erhalten.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sandra M. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Moira D.
enero 8, 2021
Colour fading after a few weeks!
PUBLICADO POR:
Moira D.
enero 8, 2021
Definitely a better match for my hair. But colour fading after a couple of weeks. Roots visible already. Not happy with this product. Disappointed as leaves hair in good condition
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Moira D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Corrina N.
enero 8, 2021
Wrong color again
PUBLICADO POR:
Corrina N.
enero 8, 2021
My hair feels healthy and has shine! But once again they got the color wrong. I wanted medium brown, specified not golden and went from a natural, ashy light brown to COPPPER!!!! They sent another set in an effort to correct it. Started off great! Still had red tones but definitely more brown. It's been a few weeks now and I'm slowly going back to this awful copper they turned it. Super disappointed in that and that the color fades so quickly. Definitely do not recommend for gray hairs. I only have 5 or so you can see, but they didn't turn. Only reason it gets 2 stars is because it didn't damage my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Corrina- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
MISS ELLA M.
enero 7, 2021
awful
PUBLICADO POR:
MISS ELLA M.
enero 7, 2021
turned my roots ginger and darkened all of my hair even when i followed the instructions clearly
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
MISS ELLA M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Jennifer H.
enero 7, 2021
Doesn’t cover grays well
PUBLICADO POR:
Jennifer H.
enero 7, 2021
I paid special attention to the grays that frame my face. After coloring I still had grays popping through. After a couple washings, more gray was visible. I’ve had better luck with $3 box at drugstore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sandrine C.
enero 7, 2021
Trop cher
PUBLICADO POR:
Sandrine C.
enero 7, 2021
Loin du prix de l'abonnement !!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sandrine - Merci d'avoir partage vos avis avec nous. Nous nous excusons pour la confusion avec nos prix, nous vous avons envoyé un email avec toute information ! Nous restons à votre écoute.
PUBLICADO POR:
Christina E.
enero 7, 2021
Color barely changed
PUBLICADO POR:
Christina E.
enero 7, 2021
I have the darkest brown hair and wanted to make my hair color lighter to the medium brown. Unfortunately, after the following the instructions exactly as is, my hair color barely changed. It is only very slightly lighter than my original color and you can only see it in the light. People don't even know I dyed my hair. I am quite disappointed with the color result. The texture of my hair feels good though but this did cause me to get dandruff which I haven't had in many years.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Christina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Celeste U.
enero 7, 2021
Didnt come out as expected
PUBLICADO POR:
Celeste U.
enero 7, 2021
It didnt cover my greys, even I had it on for more than the alloted time
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Celeste- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Teresa T.
enero 6, 2021
Medium blonde blend
PUBLICADO POR:
Teresa T.
enero 6, 2021
Color is good coverage and easy to use. Unfortunately, still a red tone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachael C.
enero 6, 2021
boxed dye red
PUBLICADO POR:
Rachael C.
enero 6, 2021
I am canceling my subscription. I was very worried about dying my own hair so I made sure to follow the instructions TO THE LETTER. I ended up with nothing better than boxed dye red hair. Everytime the light hit my hair I had deep red roots just like I was back dying my hair in high school from drug store boxed dyes. I was trying to dye my hair a dark brown which is my natural color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachael- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle H.
enero 6, 2021
Not wild about it
PUBLICADO POR:
Michelle H.
enero 6, 2021
It smelled like the store bought hair color. My hair was dry like when I color it with the store bought color. The color itself was very dark and dull. Not really impressed.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Michelle- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
PUBLICADO POR:
Ginna W
enero 5, 2021
New Manufacturer of E-salon color is Horrible!.
PUBLICADO POR:
Ginna W
enero 5, 2021
Unfortunately the new manufacturing process of Esalon color is no longer the same, my October 2020 order for Demi-Permanent color was not the same color, nor smell (much stronger chemical), texture very different (thicker so thick it barely covered my roots for touch up correctly on my longer hair), product changed my color and it had more chemicals in it which does not do well on fine hair and it dried my hair follicle so bad it was frizzy/nappy. My mom is a retired cosmetologist and still knows about the beauty industry and she noticed it right away when she was applying to my hair. It was so dry n frizzy we did a deep moisturizing treatment 3 days after color to calm the hair follicle. I don't know why they decided to change manufacture but its horrible and the company needs to go back to the orginal manufacturer because this is a wonderful company n concept!
This is still a fantastic company to deal with but I had some issues with orders since October 2019 but they corrected professionally :-)
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Ginna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence T.
enero 5, 2021
Blah
PUBLICADO POR:
Florence T.
enero 5, 2021
This color is a dull mousy brown with a terrible golden/brassy undertone. I thought I had canceled all future orders, until they took the money out of my account this morning. For the LOVE OF GOD, please do not send me that awful color again! I wanted a deep rich color, not this orangey brownish color.
I hate the color but gave a couple stars for the great packaging.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Florence- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathy P.
enero 5, 2021
Never received product but was charged
PUBLICADO POR:
Kathy P.
enero 5, 2021
No product received
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy- We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Montana Z.
enero 5, 2021
RED TINT-NOT DARK ENOUGH
PUBLICADO POR:
Montana Z.
enero 5, 2021
My hair pulled a red tint and was not dark enough, I appreciated the two bottles. But it took awhile to come in and get everything set up
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Montana- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laura F.
enero 5, 2021
Worked to blend growth
PUBLICADO POR:
Laura F.
enero 5, 2021
Used to blend my low lights and dark roots. Worked well but the colour was more of an orange/brown then the dark blond that I ordered.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Viola C.
enero 5, 2021
Never Received Product
PUBLICADO POR:
Viola C.
enero 5, 2021
Never received my product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Viola- We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
ellyn P.
enero 5, 2021
wish it had more gold tones instead of red
PUBLICADO POR:
ellyn P.
enero 5, 2021
too much red in the color. wish it had more golden tones
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ellyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Millie M.
enero 5, 2021
I'd rather go to the salon!
PUBLICADO POR:
Millie M.
enero 5, 2021
I ordered a dark copper color to cover my grey, my highlights and be somewhat of a decent match to same level of darkness as my natural hair color. My order was changed because the personal colorist thought it would be too dark for me. They sent me the light copper which, unfortunately, did not cover my highlights and is far more brown than my natural color. The smell was absolutely noxious, very nearly made me pass out and irritated my eyes and sinuses.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Millie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
sunay K.
enero 4, 2021
prefer natural dye
PUBLICADO POR:
sunay K.
enero 4, 2021
didn't realize it was a subscription....canceled
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sunay K. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeanelle B.
enero 4, 2021
No gray coverage
PUBLICADO POR:
Jeanelle B.
enero 4, 2021
Wasted an hour and a half of my day..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sue S.
enero 4, 2021
My haircolor
PUBLICADO POR:
Sue S.
enero 4, 2021
Last shipment color I rinsed the color out it did not cover my grays at all it was a total waste of my money. I am very disappointed . Afraid that the box I have coming is not going to cover my grays again . I contacted my colorist asking her to fix the grey coverage but if it does not work this time I will request a refund and cancel with you and I have been with you for years .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sue- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy S.
enero 4, 2021
Washed out very quick
PUBLICADO POR:
Amy S.
enero 4, 2021
The colour was beautiful when it first went on, couldn't get it to rinse clear but not surprised as it was a red colour. After 1 wash my ends were pink and very faded, not sure if the end colour was a semi permanent instead or a permanent but it didn't last long. I had a light warm brown underneath so was surprised to see it fade so quickly, have now recoloured with a semi permanent brown so only had the esalon colour for a week
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Amy S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teresa R.
enero 3, 2021
New color
PUBLICADO POR:
Teresa R.
enero 3, 2021
Was expecting more redish color. Brown mahogany. Sounded reddish brown to me. Absolutely no red to my color and although it did cover my grey in my main area... it didnt cover the grey on my temples. Very disappointed:(
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna S.
enero 3, 2021
Liked color but didn’t cover silvers
PUBLICADO POR:
Donna S.
enero 3, 2021
I must have stubborn silver hair because they didn’t take color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelli B.
enero 3, 2021
Dissatisfied
PUBLICADO POR:
Kelli B.
enero 3, 2021
The color I received the last 3 times, despite my requests to adjust to a more blonde instead of red, was awful. I am canceling due to being dissatisfied with the results. Good luck to all who take a chance and hope to get your desired color!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kelli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan W
enero 2, 2021
Orange Streaky Hair !!
PUBLICADO POR:
Susan W
enero 2, 2021
I was shocked by the outcome of your hair coloring. I also sent in another hair review that has all the details. I believe the coloring I wanted was Dark Blonde Cooper with ends refresher. Lets go with that. However I still feel I should receive some kind of adjustment in price for this major mistake. I also sent in pictures, did you receive those too??
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Susan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
April B.
enero 2, 2021
Hot roots
PUBLICADO POR:
April B.
enero 2, 2021
Not sure if I accidentally switched, but I have hot roots. I ordered the next round right away to hopefully fix it.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
April- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Belinda M.
enero 2, 2021
Not what I was expecting
PUBLICADO POR:
Belinda M.
enero 2, 2021
I wanted more violet & didn't happen. So stopping future order.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Belinda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Madeline G.
enero 2, 2021
Color
PUBLICADO POR:
Madeline G.
enero 2, 2021
Don't like color
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Madeline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lesly O.
enero 2, 2021
Strong chemical smell and not enough coverage
PUBLICADO POR:
Lesly O.
enero 2, 2021
I normally use another company but thought I’d try e-salon. My initial thought was great shipping Speed and good value. overall I am not satisfied with product. I had to run the fan in my bathroom and have the window open (freeze along the way since it’s winter and cold). I almost couldn’t finish applying color because my eyes burned sooo bad! The fumes were horrible and you would have thought I was applying it to my eyes! After all that, my color didn’t even match even though all I wanted was a dark brown. It’s more of a reddish brown so 1. You can see difference in roots and my normal color. 2. It did not cover my gray roots like other product have. 3. It burned my scalp so bad I have red spots everywhere which are now itchy so I am a hot mess. I would not recommend e-salon.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Lesly- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Erin B.
enero 1, 2021
Not what I expected
PUBLICADO POR:
Erin B.
enero 1, 2021
I am very disappointed in my color. I ordered a dark "blonde" and what I got was an Auburn brown. When I colored my hair I wanted to cry from the results. There is nothing blonde about my results. I am really not happy with my first experience.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Erin-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hulagirl
enero 1, 2021
Still gray
PUBLICADO POR:
Hulagirl
enero 1, 2021
Update: I am now leaving it on for much longer and it is working better. It still doesn't cover as great as I would like, but it doesn't wash out as fast as store brands.
Previous:After coloring, some of my roots are still gray. The color was left on for at least 35 min.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Camille B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Jane G.
enero 1, 2021
Dangerous!
PUBLICADO POR:
Jane G.
enero 1, 2021
Do not use this if you have even mild sensitivities to ammonia. I've used many ammonia color products but this about knocked me out from the smell. About 6 hours after I colored my hair (and washed it out) my scalp was ON FIRE! I'm lucky I still have hair. The two-bottle system DID NOT work for me. I now have two tones of hair. Top and bottom. Nice. Cancelling my subscription.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Daniela W.
enero 1, 2021
My roots were copper
PUBLICADO POR:
Daniela W.
enero 1, 2021
I followed the instruction I was not happy with the color and the roots were way to light
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
TGG6
enero 1, 2021
Photo is deceiving
PUBLICADO POR:
TGG6
enero 1, 2021
With all the questions answered correctly, the exact color didn’t reflect on my hair unfortunately. I could’ve got the same results with box dye and saved some money. The final result was nice and was a very slight change, but I was expecting better and lighter results.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
TGG6- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Heather S.
enero 1, 2021
I don’t recommend
PUBLICADO POR:
Heather S.
enero 1, 2021
This was way too complicated a process that took more than double the time of my regular hair color routine, and my roots and ends came out different colors! The kit should include at least two more sets of gloves for how often you have to stop, set a timer, and then keep going. Very disappointed. Going back to my tried and true brand. The only reason I am not giving just one star is the color on my ends is nice and my hair is soft.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Heather- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alyssa M.
enero 1, 2021
Permanent color fades so fast
PUBLICADO POR:
Alyssa M.
enero 1, 2021
I’m so unhappy. Within a few washes the color almost completely faded back to my original color - I was told the color was permanent. Not great quality even though the experience and idea is fun.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Alyssa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Madalina D.
enero 1, 2021
Horrible
PUBLICADO POR:
Madalina D.
enero 1, 2021
Still tack my many. And the colour is horrible 😢 😫 😕
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Madalina D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Therese T.
enero 1, 2021
I look like a clown.
PUBLICADO POR:
Therese T.
enero 1, 2021
Hair is bright orange. Followed the directions, been dying my hair at home for years, this is horrible and I can't even look at the color swatches on the site!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Therese - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Wendy C.
diciembre 31, 2020
Nice colour
PUBLICADO POR:
Wendy C.
diciembre 31, 2020
Nice but not the colour I wanted. Needs to be more vibrant.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tina P.
diciembre 31, 2020
Not worth it.
PUBLICADO POR:
Tina P.
diciembre 31, 2020
My sister is a cosmetologist and I had her apply the color to my hair.. there is no purple tint, the brown doesn't match. And the gray strands are coming through already. I do not recommend.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nathalie S.
diciembre 31, 2020
Souhait de changer de couleur
PUBLICADO POR:
Nathalie S.
diciembre 31, 2020
Je n'ai pas aimé la couleur et désirerais en changer
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nathalie S. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous ! Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
APRIL T.
diciembre 31, 2020
color isn't right
PUBLICADO POR:
APRIL T.
diciembre 31, 2020
The hair color is darker than I expected.
I thought the color would slowly adjust to what I want () after wash,
but I've been waiting for 2 weeks and it's still too dark...
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
April- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Orsolya H.
diciembre 31, 2020
Bestellung nicht erhalten
PUBLICADO POR:
Orsolya H.
diciembre 31, 2020
Ich habe am 18.12. eine Bestellung aufgegeben und habe gehofft, dass sie bis Weihnachten ankommt. Dann habe ich gehofft, dass sie bis Silvester ankommt, aber vergebens. Bei der Sendungvervolgung heißt es „in Transport“. Keine weitere Informationen, nur das Geld ist über PayPal abgebucht...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Orsolya H. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Christy S.
diciembre 31, 2020
Not "Custom Made"
PUBLICADO POR:
Christy S.
diciembre 31, 2020
I wasn't happy at all with my recent hair color that i received. It was not the shade that I ordered and now I have red hair. I had originally ordered the light brown hair color which is also close to my natural hair color. I received the blonde color which defeated the purpose of why I was dying my hair since I was wanting to get rid of the blonde or at least cover it up. I don't understand the reasoning behind changing my chosen shade when it wasn't several shades away from where I was currently. I now have red hair which I really don't think would have been the end result if I had just received what I ordered in the first place. It also seemed like I had specified that i had gray in my hair which I have none and i specified that I did not have any as well. The hair color choice has no reasoning behind it and I definitely don't feel that it was anything close to "custom made" for me even though I answered all the questions correctly and truthfully. I would have had better luck if someone had reached in a bag and just gave me an unmarked bottle of hair color.
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Sarah S.
Respuesta de nuestros expertos
Christy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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