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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Nancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rachel M.
enero 28, 2021
Disappointed
PUBLICADO POR:
Rachel M.
enero 28, 2021
The color isn’t as I expected it is just slightly darker then what I had before and not at all violet
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melanie T.
enero 28, 2021
Ich bin nicht zufrieden
PUBLICADO POR:
Melanie T.
enero 28, 2021
Die Lieferung dauert extrem lange.
Ich finde es geht aus dem Auftrag nicht genau hervor das man ein Abo abschließt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Melanie T. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Tabitha G.
enero 28, 2021
Terrible
PUBLICADO POR:
Tabitha G.
enero 28, 2021
I did everything to the T and I'm very unsatisfied. My hair color washes out with every shampoo.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tabitha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Maria S.
enero 28, 2021
Doesn’t Cover resilient Grays
PUBLICADO POR:
Maria S.
enero 28, 2021
The color is great and I luv the custom feeling when opening my box every month - color doesn’t cover my resilient grays after 1 hour of processing which is frustrating.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jaime H.
enero 28, 2021
Roots don’t match
PUBLICADO POR:
Jaime H.
enero 28, 2021
My roots are a very pretty red and the ends or dull and don’t match
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cecilia S.
enero 28, 2021
Commandes non reçu.
PUBLICADO POR:
Cecilia S.
enero 28, 2021
Commandes non reçu depuis presque que un mois..
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cecilia S. - Nous sommes désolés que votre commande eSalon ne soit pas encore arrivée. Nous faisons notre possible afin que votre colis soit livré dans les plus brefs délais. Nous allons revenir vers vous par email afin de vous tenir informé.
PUBLICADO POR:
Andrea H.
enero 28, 2021
Feel unheard
PUBLICADO POR:
Andrea H.
enero 28, 2021
I have repeatedly said that my hair is more of an ash color. I have a lot of ash in my hair. But every time I get a color set from here, I end up with extremely brassy/reddish color in my hair.
I will say I got a bit better gray coverage than last time, but am no where NEAR my normal color. Given the better gray coverage, I'm happier than the first time I tried this but wish I could get this colorist to hear what I'm saying because I don't want to be a redhead.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria G.
enero 28, 2021
My hair didn’t change not even a little.
PUBLICADO POR:
Maria G.
enero 28, 2021
I didn’t like this at all. My hair had no change, even when they told me it was going to be two tones lighter than my natural hair. I didn’t have any old dye or anything for it to not reach the color. I’m very unhappy with the results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sylvana M.
enero 28, 2021
Became red too fast
PUBLICADO POR:
Sylvana M.
enero 28, 2021
When I chose the color I added a note stating that my color usually gets red and I hate it. I want an ash tone. After the first wash the color faded and became super red again. I chose an ash tone in medium brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sylvana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stella B.
enero 27, 2021
no difference
PUBLICADO POR:
Stella B.
enero 27, 2021
Didn’t cover all the grays and hair color looks nothing like the suggested color,
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
Amy B.
enero 27, 2021
Not what I'd hoped.
PUBLICADO POR:
Amy B.
enero 27, 2021
The roots came out quite a bit darker than the ends. The gray coverage, while great at first, has already begun to fade, allowing my gray to show in the front. Also, I'd truly hoped for the color to be more red, and instead ended with something very close to my natural color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michaela W.
enero 27, 2021
Haare sehr dunkel
PUBLICADO POR:
Michaela W.
enero 27, 2021
Nach der Tönung sein meine Haare leider sehr dunkel geworden das man denken könnte das sie braun sind.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michaela W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jeanine J.
enero 27, 2021
My husband liked it.
PUBLICADO POR:
Jeanine J.
enero 27, 2021
While the color was a nice natural auburn, it wasn't quite as intense red as I was hoping for. My husband liked it, but I thought it too close to my natural hair color. When I color my hair, I like to see a dramatic red difference.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jeanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stephanie S.
enero 27, 2021
Où est ma commande
PUBLICADO POR:
Stephanie S.
enero 27, 2021
J’aimerai pouvoir évaluer une commande reçue
Car pour le moment je l’attend toujours
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Stephanie S. - Merci de nous avoir contactés. Nous sommes sincèrement désolés que votre commande eSalon est du retard. Nous allons vous contacter par email dans un instant pour plus d'information.
PUBLICADO POR:
Reniza F.
enero 27, 2021
Don’t know
PUBLICADO POR:
Reniza F.
enero 27, 2021
I like the shine on my hair but I didn’t cover my gray hair totally some hairs
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Reniza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Misty C.
enero 27, 2021
Good coverage, not quite the color I wanted
PUBLICADO POR:
Misty C.
enero 27, 2021
I was looking for a burgundy color but the color just came out a dark brown again. Otherwise the coverage was very good
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Misty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
JACQUELINE T.
enero 27, 2021
Wrong color
PUBLICADO POR:
JACQUELINE T.
enero 27, 2021
It turned my hair red instead of blonde.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lyn J.
enero 27, 2021
Awful
PUBLICADO POR:
Lyn J.
enero 27, 2021
I wish I never used this. It was supposed to be a light brown copper. I now have black uneven hair. Thank god I tried a demi before a permanent! I will stick to my nice and easy thanks! Horrendous experience.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lyn J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria P.
enero 27, 2021
I NEED TO KNOW IF MY COLOR IS PERMANENT OR SEMI PERMANENT.
PUBLICADO POR:
Maria P.
enero 27, 2021
I also need more color my hair is much longer than the first time I colored it with your product. I need to get my color once a month not every week.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
krithika S.
enero 27, 2021
Most horrible experience
PUBLICADO POR:
krithika S.
enero 27, 2021
Very strong ammonia smelling product. I developed rashes all over my scalp and forehead. I am worried I have permanently damaged my hair
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
krithika S.- We appreciate your feedback here at eSalon! We are extremely sorry for the discomfort you experienced during your personalized color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emma P.
enero 26, 2021
Not the colour I wanted
PUBLICADO POR:
Emma P.
enero 26, 2021
I adapted my plan as previously my colour was too dark. I chose a copper, which when sent to me was light brown with a slight red tone when in certain light. Definitely not copper at all. Even if I get offered a free colour again I would rather not try again as I've not been the slightest bit satisfied with either of my colours even though I had a very in depth chat with the colourist.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Emma P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
kallysta B.
enero 26, 2021
didn’t do anything
PUBLICADO POR:
kallysta B.
enero 26, 2021
honestly a little disappointed, colour did almost nothing to my hair and i followed the instructions exactly, usually everything’s great but i dont know something went wrong this time and i was not impressed
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kallysta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Chris S.
enero 26, 2021
Wait time is really bad
PUBLICADO POR:
Chris S.
enero 26, 2021
While I was over all experience on the phone was very good. I am very very upset. I live in Canada. Paid for express shipping. I was told it will take up to 7 business days for delivery. Tracking doesn't work. I call today and was in formed that my hair colour will not arrive till Feb 15.2021. This is awful customer service. Now I have to go and look for other means.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chris - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ines D.
enero 26, 2021
Produit non reçu
PUBLICADO POR:
Ines D.
enero 26, 2021
Je suis toujours en attente et aucune visibilité sur un délai ferme
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ines D. - Merci de nous avoir contactés. Nous sommes sincèrement désolés pour l'attente de votre commande. Nous faisons notre possible pour que vous receviez vos articles. Nous continuons de vous informer par email.
PUBLICADO POR:
Sandra W.
enero 26, 2021
Not what I thought
PUBLICADO POR:
Sandra W.
enero 26, 2021
The color works, it covers the gray. But it did turn my hair reddish, that was unexpected.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Haley L.
enero 26, 2021
Didn't cover completely
PUBLICADO POR:
Haley L.
enero 26, 2021
I used the hole bottle of color, combed thru to ensure coverage and didn't cover all over
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Haley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sarah P.
enero 26, 2021
It turned too brassy
PUBLICADO POR:
sarah P.
enero 26, 2021
I didn't like the color it turned out. It was way too brassy on the roots.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Candace J.
enero 26, 2021
Not at all what I was expecting
PUBLICADO POR:
Candace J.
enero 26, 2021
I am not sure how it can be black and not cover my gray. I was wanting a rich brown with hints of red and I got a dull black
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Candace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Samantha M.
enero 26, 2021
Very dull, uneven
PUBLICADO POR:
Samantha M.
enero 26, 2021
Did not come out as well as the first time, roots were lighter then the rest of my hair. Very dull overall as well. Not happy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy P.
enero 26, 2021
Not the right color
PUBLICADO POR:
Amy P.
enero 26, 2021
Color was supposed to be reverted to what I was using previously. This is still a different color and is very red, this is a second time where my color is not what it was supposed to be.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cornelia B.
enero 25, 2021
Express Zuschlag
PUBLICADO POR:
Cornelia B.
enero 25, 2021
Trotz Express Zuschlag von vier Euro warte ich immer noch auf die Bestellung !! Wenn es Engpässe gibt , darf es so nicht angenommen werden
Artikel kam heute defekt mit Zollgebühren an. Nicht zufrieden mit der Lieferung. Erbitte Rückerstattung des Kaufpreises
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marykatherine P.
enero 25, 2021
good color
PUBLICADO POR:
Marykatherine P.
enero 25, 2021
doesn’t last
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marykatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristen D.
enero 25, 2021
How I wanted to love..but
PUBLICADO POR:
Kristen D.
enero 25, 2021
I followed the steps as instructions shown.
After patiently waiting for my fab results.. dried.. just to notice IT DID ABSOLUTELY NOTHING!
No color change, like literally exactly the same.
Very disappointed. Do not recommended.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen S.
enero 25, 2021
Looks so bad!
PUBLICADO POR:
Karen S.
enero 25, 2021
I got a dark blonde hair color and it turned my hair a medium brown! I hate it! I’m doing everything I can to scrub it off my head. Very dull flat color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karen S. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alison P.
enero 25, 2021
Black, brown, not red
PUBLICADO POR:
Alison P.
enero 25, 2021
I'm so sorry. I want this to work. I love this idea, and was so excited when i received this beautiful package. However, once done, ( following any normal instructions for home dye), my hair looks the same. I don't think the dye took. I'd be better off getting a high street dye. This is a treat for me. And it didn't work. Gutted ally#promiseredhairbutstillbrown
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alison P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however I am pleased to know that you like the presentation of the colour kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Renei Y.
enero 25, 2021
Too brown
PUBLICADO POR:
Renei Y.
enero 25, 2021
This is my second attempt to replicate my salon color and it is still coming up short. For this order we lightened and added more copper and it’s still barely a reddish brown and not even close to the photo I uploaded.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Renei - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bobbi R.
enero 24, 2021
Not what I expected
PUBLICADO POR:
Bobbi R.
enero 24, 2021
Have 2 totally different colors in my hair now. I get better results from a box dye.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Bobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tracey T.
enero 24, 2021
HATE IT
PUBLICADO POR:
Tracey T.
enero 24, 2021
Hate is a strong word, yet I find myself mortified at my hair color. Prior to coloring, I sent pictures, asked questions and received no response.
The color is absolutely wrong...no where near what I requested or was shown
Angry. Disappointed.
I can't wait to see how much it will cost to fix this heinous color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katy R.
enero 24, 2021
Packaging spot on but everything else has been utterly awful
PUBLICADO POR:
Katy R.
enero 24, 2021
I had read that there was a personal discussion with a colourist before you decided on the best colour for your wants/need. I left a photo and a little note, expecting a discussion before choosing but instead received an email saying that my colour has already been dispatched - colours I hadn't chosen at all....
Despite these initial issues I decided to go ahead with colouring. The packaging was amazing, really thorough and well designed and even little things like a sticker to attach the instructions on the wall - genius! Unfortunately though, my hair has ended up exactly the same colour it was before I dyed it.
They had sent me a "darkest brown" plumy colour for my roots fading into a bright violet colour. Even though the dye itself looked a a nice bright colour my hair is still brown - even with it’s mouse brown tinge still - definitely not “darkest brown” and certainly no red or purple. It also feels brittle (I lost quite a lot in the shower!) and straw-like. I feel totally disappointed after having such high hopes from reviews and seeing the awesome packaging.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katy R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle C.
enero 24, 2021
Almost there
PUBLICADO POR:
Danielle C.
enero 24, 2021
The color was measured well and easy to mix and apply. It was a bit too light as it came with a 20 volume developer so it caused me to have “hot” roots. The color blend also had ash tones which caused my hair to pull smoky greenish hues. I sent a message to adjust the color. I’m hoping it’s corrected, I don’t want to give up on them quite yet.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jaimie A.
enero 24, 2021
Not Satisfied
PUBLICADO POR:
Jaimie A.
enero 24, 2021
The kit was very well set up I like the tools and all the details how ever the root color did not work and my roots are still brown instead of black like the color they are supposed to be dyed. I love the smell of all the products but did not get the out come I wanted.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jaimie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jacki M.
enero 24, 2021
Did not go as planned.
PUBLICADO POR:
Jacki M.
enero 24, 2021
I ended up with mouse brown hair, and I’m a natural auburn. I ordered something to bring out the red more. So how did I get this terrible brown? 😡
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jacki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eileen W.
enero 23, 2021
CANCEL
PUBLICADO POR:
Eileen W.
enero 23, 2021
My color is the same as when I do it with a $1.00 box of Revlon. My roots did not color and I did them first. I would like to cancel any and ALL future orders. PLEASE CANCEL.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Eileen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Chrissy M.
enero 23, 2021
Waste of £9
PUBLICADO POR:
Chrissy M.
enero 23, 2021
My hair was already dark brown and the dye didn't change its colour. I had chosen a light auburn but the result was very disappointing, just dark brown with hardly any auburn in.
And before you say it's because you cant dye dark hair a lighter colour, that's nonsense because I always achieve a lovely bright copper auburn using supermarket packets.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Chrissy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence M.
enero 23, 2021
Coloration 2
PUBLICADO POR:
Florence M.
enero 23, 2021
Toujours beaucoup trop de cheveux blancs non couverts et couleur trop cuivrée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Florence M. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Cindy A.
enero 23, 2021
Color
PUBLICADO POR:
Cindy A.
enero 23, 2021
I would like to cancel my subscription it did not color all my grey and the smell really bothered me I’m sorry but I don’t think it’s going to work for me. Thank you
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
susan S.
enero 23, 2021
don't get it on your walls...
PUBLICADO POR:
susan S.
enero 23, 2021
NOTHING WOULD TAKE THIS STUFF OFF THE WALLS. THE PAINT IS RUINED. GOING TO MADISON REED
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Lori M.
enero 23, 2021
Hair color didn’t change much
PUBLICADO POR:
Lori M.
enero 23, 2021
I wanted more of a darker brown. I especially do now.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debra B.
enero 23, 2021
Did not do anything
PUBLICADO POR:
Debra B.
enero 23, 2021
I followed directions exactly and this did not change my color whatsoever. A complete waste of money. Very disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Debra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan P.
enero 23, 2021
Very Disappointed
PUBLICADO POR:
Susan P.
enero 23, 2021
I was hoping to fall in love with this product especially after so many great reviews. I’m a natural redhead and my hair has lightened over the years with many strands of white hair. I was hoping to go back to my used to be natural red.
First of all I have to say this is the messiest hair color to work with.Tears actually came to my eyes as I was applying which this doesn’t even happen with store bought hair color. I ended up with streaks of red in my hair instead of an all over red. The clean up was not the greatest. Hopefully the streaks will soften with hair washes.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Susan - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carolyn N.
enero 23, 2021
No Better than store brands I’ve used, disappointed
PUBLICADO POR:
Carolyn N.
enero 23, 2021
I’m not going to renew my order, the greys were not covered and the shampoo/conditioner was just so-so.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Carolyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Heather T.
enero 23, 2021
Eh could’ve taken original color more into account
PUBLICADO POR:
Heather T.
enero 23, 2021
Was supposed to even out my two tone color but it’s still pretty different in color. Got the auburn color which made my roots a nice auburn but my blonde tips were made a very light red/pinkish color.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
DESVAGES F.
enero 23, 2021
Ne pas commander
PUBLICADO POR:
DESVAGES F.
enero 23, 2021
Ma commande a été expédiée le 8 janvier et son statut indique depuis qu' elle est bloquée "en transit". Quand j'ai écrit au service client pour savoir ce qu'il en est pour j'ai eu comme réponse : "je peux vous confirmer que votre commande est toujours en transit". Merci pour cette précision ! Un abonnement que je vais donc fuir et résilier avant même d'avoir pu l'essayer car plus de 3 semaines que je l'attends et pas d'explication veritable sur ce retard ni sa durée.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
DESVAGES F. - Merci de nous avoir contactés. Nous sommes sincèrement désolés que votre commande ne soit pas arrivée. Nous allons revenir vers vous par email pour plus d'informations. Encore merci de votre patience.
PUBLICADO POR:
Renata S.
enero 22, 2021
Dried out hair
PUBLICADO POR:
Renata S.
enero 22, 2021
I color my hair fairly often. I do it all at home and have gotten pretty good about it. One of my bottles leaked upon shipment and customer service was great about shipping a replacement. However I am impatient and wanted to try it. One bottle should be more then enough I thought.
I asked for dark brown to cover crayon red. It turned out almost ash black and so dry. I lost a ton of hair upon rinsing. Mind you, my hair has been thru so many colors I know about how much I lose. I lost more with this color then when I went platinum blond. And that was rough for my hair. The smell was horrible and one bottle was not enough for all my hair. I have used box color, and one box usually does it with some left over. Never have I experienced such an awful smelling color with the exception of bleach.
So now I have mostly ash black dry as can be hair. It seems more damaged then before I aimed to go back to natural colors. My pink, platinum and crayon reds have produced healthier hair. It is sad that box dye would have been a better choice for me.
I will be using the replacement bottle to fill in the parts of hair that went uncolored during the first attempt because the color "should" be an exact match. Hopefully it does not dry out anymore then I have experienced. Hopefully it'll fade close to my natural color and I can get it healthy again. I will not be recommending this even though customer service was very quick and helpful.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Renata - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cathy B.
enero 22, 2021
Not a good color
PUBLICADO POR:
Cathy B.
enero 22, 2021
I did not like the color and it faded too fast.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cathy C.
enero 22, 2021
New Process Did Not Work
PUBLICADO POR:
Cathy C.
enero 22, 2021
2 days after using this new 2 step process the gray returned. Did not cover, did not work. Waste of time and money. Very disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kristin S.
enero 22, 2021
Disappointed
PUBLICADO POR:
Kristin S.
enero 22, 2021
I followed the directions exactly. My medium brown with pearl is kind of a dull dark brown. I wanted a cool dark red. My scalp is purple. I don't know what happen with this but it's all wrong.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bobette S.
enero 22, 2021
Didn't cover my grey
PUBLICADO POR:
Bobette S.
enero 22, 2021
It did not cover my grey and was not the color that was picture
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Bobette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte F.
enero 22, 2021
Didn’t cover grey
PUBLICADO POR:
Charlotte F.
enero 22, 2021
Hello!
This is my third time using esalon. The last two colorings were great, but this one didn’t cover any of my grey. :( I’ll have to buy color at the drug store now just to be able to try to cover it up. So sad.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Charlotte - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Arlene C.
enero 21, 2021
Smell too strong
PUBLICADO POR:
Arlene C.
enero 21, 2021
The color was good but I almost passed out twice from the chemical smell. If the chemicals are that strong what is it doing to my skin and hair?
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Arlene - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katrina H.
enero 21, 2021
TOO DARK
PUBLICADO POR:
Katrina H.
enero 21, 2021
I was hoping this would be a chocalte brown, but my roots are almost black and hair is very dark brown, disappointing
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Katrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristen W.
enero 21, 2021
Wrong
PUBLICADO POR:
Kristen W.
enero 21, 2021
I asked for mulberry burgundy and ended up with chocolate brown. I’ve had red hair 25 years and now suddenly I have brown hair. Not happy. I’ve been using esalon since 2015. In the last year and a half (maybe a bit longer), the color formulas are not good. I asked for rich red and I get joker red with strawberry blond roots. I ask for burgundy, I get reddish brown.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sonja L.
enero 21, 2021
Original Covered Better & Lasted Longer
PUBLICADO POR:
Sonja L.
enero 21, 2021
There were two bottles this time. The one for the roots seemed a lighter cover and isn't lasting as long as when I used to just get one bottle.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sonja - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexis V.
enero 21, 2021
Color was okay.
PUBLICADO POR:
Alexis V.
enero 21, 2021
The color was perfect for my ends and darkened my hair beautifully, but I feel like the color did not cover my roots well. It did a great job blending away the few greys I did have, which was wonderful, but I could still visibly see a color difference in the growth of roots from my past professional salon visit. I always like to have my color be rich and slightly darker than my natural color, and it definitely picked up on my ends, but did not properly lift on my roots. Overall, it looks nice, but I am disappointed about my roots. I was really looking for that deep blue-black color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Alexis - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
CECILIA W.
enero 21, 2021
Not a color match too yuck
PUBLICADO POR:
CECILIA W.
enero 21, 2021
Needed a blinder color like L’Oréal extra light blonde... totally not a color match not happy at all
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cecilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margit M.
enero 21, 2021
Bestellung NIE erhalten
PUBLICADO POR:
Margit M.
enero 21, 2021
Bestellung NICHT erhalten, aber das Geld wurde schon von meinem Konto abgebucht!!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Margit M. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Kristi G.
enero 21, 2021
Color
PUBLICADO POR:
Kristi G.
enero 21, 2021
I ordered dark blonde, cool beige. My hair turned orange on top. Also, a chunk of my hair fell out in the shower. I really wanted this to work, but it just didn't.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kristi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tammy Y.
enero 21, 2021
No color change at all
PUBLICADO POR:
Tammy Y.
enero 21, 2021
The color did not cover any gray or even change the color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie A.
enero 21, 2021
Livraison
PUBLICADO POR:
Marie A.
enero 21, 2021
Bonjour
Je suis tjrs contente de mon pack coloration
Cependant je trouve que la livraison est un peu longue c est pour cela que j ai modifié la périodicité d envoi à 4 semaines au lieu de 5
Car la période de l envoi est bien trop longue !pourquoi ??
Merci d en tenir compte pour le prochain
Bien à vous
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie A. - Merci pour votre commentaire. Nous sommes désolés que l'attente de votre commande se fasse longue. Nous allons vous contacter par email, pour plus d'information concernant les délais de livraison de votre commande.
PUBLICADO POR:
Linda M.
enero 21, 2021
Leider enttäuscht
PUBLICADO POR:
Linda M.
enero 21, 2021
Ich hatte hohe Erwartungen, alles hat sich so gut angehört, der Kundenservice ist super, die Verpackung total liebevoll, die Gebrauchsanweisung alles super das farbergebniss leider nicht. Ich hatte mich so auf mein mittelblond gefreut, hatte extra ein Foto hochgeladen und es ist das passiert was ich bei haar Farben hasse es ist Orange stichig.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Linda M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Giselle A.
enero 21, 2021
Very Easy to do myself
PUBLICADO POR:
Giselle A.
enero 21, 2021
Loved all the steps and my hair felt very healthy, however, it was not as "Bright Radiant Violet" as I had expected.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Giselle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Madison P.
enero 20, 2021
Turned my hair copper red :(
PUBLICADO POR:
Madison P.
enero 20, 2021
The color I ordered was supposed to be a medium ash blonde. It barely changed my ends and my roots turned copper red 😩😩😩 it’s awful.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Madison- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabi L.
enero 20, 2021
Färbung/Tönung
PUBLICADO POR:
Gabi L.
enero 20, 2021
Die Farbe ist voll von Wasserstoffperoxid, extremer Geruch
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabi L.- Vielen Dank für Ihre Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Astrid W.
enero 20, 2021
Farbe ging in den Kupferton
PUBLICADO POR:
Astrid W.
enero 20, 2021
Die Farbe hat noch nicht mal meine Grauen Haare abgedeckt. Zweitens sie ging in den kupferton. Ich möchte keine Farbe mehr bestellen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Astrid W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Maria E.
enero 20, 2021
too light
PUBLICADO POR:
Maria E.
enero 20, 2021
I will need the root touch up color darker next time. It was too light for my roots
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Regina J
enero 20, 2021
Wrong Base
PUBLICADO POR:
Regina J
enero 20, 2021
I wanted to give this a higher rating. The stylist I spoke with seemed to be in point, unfortunately the base was not.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Regina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Chrystal M.
enero 20, 2021
Didn’t work..
PUBLICADO POR:
Chrystal M.
enero 20, 2021
This is my second time ordering, I bought the same dark brown color. This time around the color did not stick at all! Pretty bummed out. I don’t think I will be ordering anymore.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel L.
enero 20, 2021
Worst color ever
PUBLICADO POR:
Rachel L.
enero 20, 2021
The kit is nice, detailed instructions and everything you need. I was given brown root color with a bright red all over dye after asking for a nice, warm ginger. I now have to try to fix this two toned disaster.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sue B.
enero 20, 2021
Not as good as previous shipments
PUBLICADO POR:
Sue B.
enero 20, 2021
The kit came and I did the same process as before, however, the color at the roots rinsed out with the shampoo
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence F.
enero 20, 2021
Color set
PUBLICADO POR:
Florence F.
enero 20, 2021
Je ne sais pas , je n’ai pas encore reçu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Florence F. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre commande eSalon ne soit pas encore arrivée. Nous allons revenir vers vous par email afin de vous tenir informer de la situation de votre colis.
PUBLICADO POR:
Tina W.
enero 19, 2021
Lack of customs info
PUBLICADO POR:
Tina W.
enero 19, 2021
I have just received aN invoice for a customs fee higher than the product, which I didn’t expect since I have chosen the EU webpage and are billed in euros. Unfortunately I am not able to give a review of the product since I find it becomes too expensive, I would like to have had this information from the website upfront
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tina W. - Thank you for reaching out to us here at eSalon! We are so sorry for the trouble with the additional charges. We work closely with the government to ensure all VAT are prepaid when we ship internationally, so this should not have happened with your package. Furthermore, we have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Estelle H.
enero 19, 2021
Too dark - previous colour not maintained
PUBLICADO POR:
Estelle H.
enero 19, 2021
Too dark - colour turned out totally different from last time when it was perfect
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Estelle H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa O.
enero 19, 2021
Meh
PUBLICADO POR:
Melissa O.
enero 19, 2021
The color never seems to turn out the same every time. Darks enough so I can cover my grey and outgrowth....but I’m def gonna need some color correction from a pro once restrictions are lifted
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kim B.
enero 19, 2021
Disappointed
PUBLICADO POR:
Kim B.
enero 19, 2021
I used my color for the first time 3 days ago. Below are the positives and negatives I encountered.
Positives...
Love the final color
Covered the roots well
Blended well
Easy to use
Negatives...
DID NOT cover the white hairs at the temple
2 of 4 of the gloves were torn and unusable.
The scent of the shampoo and conditioner left an unpleasant chemical smell on my hair.
If you have any advice to improve the white hair coverage, I would appreciate it.
Thank you
Kim Brightman
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Peggy A.
enero 19, 2021
Mauvaise proposition
PUBLICADO POR:
Peggy A.
enero 19, 2021
Couleur trop foncée. Ne correspond pas à ce que j'avais sélectionné et demandé. Très déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Peggy A. - Merci pour vos commentaires. Nous sommes vraiment désolés que votre coloration n'a pas répondue à vos attentes. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà contacté afin remédier à cette situation. Veuillez vérifier vos emails pour plus d'informations de notre part.
PUBLICADO POR:
JESSICA R.
enero 19, 2021
Hair Color
PUBLICADO POR:
JESSICA R.
enero 19, 2021
Very disappointed. Two weeks after application, and yes I follow the directions down to the letter, and my gray is showing badly. Its as if I didn't even color it 2 weeks ago. I am thinking of cancelling my subscription.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jessica- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jessica U.
enero 19, 2021
Hate the color
PUBLICADO POR:
Jessica U.
enero 19, 2021
I hate this color so much. I can’t even describe why, but it is horrible.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brandi O.
enero 19, 2021
Ehhhh no
PUBLICADO POR:
Brandi O.
enero 19, 2021
I asked for a copper red color because I wanted to go back to my natural hair color. Nope first box it was half an amazing red half ash greenish blonde. Box to correct it all it’s brown. Spots of reddish hair but brown. Copper is what I asked for!! Seriously though I kept saying I wanted red hair but nope it’s brown. Really not sure if I’m going to keep this company because I’m not going to get what I from it when I can go to the store or even amazon and get closer to what I want than this. And considering when I was talking to someone through email they told me that hair dye doesn’t lift color I’m not sure I want to stick with them not knowing that is literally what hair dye does. But once again my roots are a darker mahogany color and the rest is brown.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Brandi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
georgia H.
enero 19, 2021
good overall but not so good on grey around face.
PUBLICADO POR:
georgia H.
enero 19, 2021
I really liked the color but it didn't color my grey around my face. I treated the grey longer than instructed but that still didn't work. I also like that the instructions were easy to follow and the thoughtfulness of putting the box together.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Georgia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa C.
enero 19, 2021
Did not like the color at all
PUBLICADO POR:
Melissa C.
enero 19, 2021
So I opted for a chocolate color and my hair is so much more lighter. It was not a deep brown color at all my roots look different from my whole color did not like it at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jamie R.
enero 19, 2021
Gray Coverage
PUBLICADO POR:
Jamie R.
enero 19, 2021
The color was better but still not covering all my gray, specifically in the back and sides, top is fine. I paid extra attention to these areas as the last batch did not cover my grays either.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa S.
enero 19, 2021
Poor gray coverage
PUBLICADO POR:
Lisa S.
enero 19, 2021
Very poor gray coverage and ends do NOT match roots at all. Not impressed at all!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Wensday T.
enero 18, 2021
2nd time
PUBLICADO POR:
Wensday T.
enero 18, 2021
Well the 1st color I received did an amazing job. Great color easy instructions. This 2nd order again easy instructions, but the color didn't seem to "stick" as well. The gray areas were lighter and after a few weeks I need to color again...will try again but hope for better results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Wensday- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Manuela T.
enero 18, 2021
Idee gut, Farbe wird nicht angenommen vom Ansatzhaar!
PUBLICADO POR:
Manuela T.
enero 18, 2021
Farbe wird individuell hergestellt. Leider muss sie bei mir nochmal angepasst werden, da sie einfach an meinen Schläfen die Borsten noch nicht so zufriedenstellend abdeckte.hab aber viel, kräftiges, dickes Haar, das wellig und zeitweise störrisch ist. Bin gespannt auf die nächste Lieferung.
Edit: nach einigen Versuchen deckte auch die letzte Lieferung mit Farbe, trotz Grauanpassung, nicht bzw nahm das Haar die Farbe nicht an. Es wurde alles nach Anweisung aufgetragen, auch verwende ich kein silikonhaltiges Shampoo.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emmanuelle S. - Nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande eSalon. Après vérification de votre compte, je constate que nos équipes vous ont déjà contacté par email pour plus d'information. N'hésitez pas à revenir vers nous si besoin.
PUBLICADO POR:
Veronique T.
enero 18, 2021
Mécontente
PUBLICADO POR:
Veronique T.
enero 18, 2021
Toujours pas reçu ma couleur je suis très déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Veronique T. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Nous allons vous contacter par email afin de vous aider. Veuillez vérifier votre boite mail pour plus d'information.
PUBLICADO POR:
Kristina H.
enero 18, 2021
Hair color
PUBLICADO POR:
Kristina H.
enero 18, 2021
I didn't like it didn't turn out like the picture. Thank u Kristina Humphreys
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara W.
enero 18, 2021
Medium brown copper
PUBLICADO POR:
Tara W.
enero 18, 2021
Coverage was great just a little too much red for me!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Tara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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