definitely deposited color, but it’s fading every time i wash it. and it’s much lighter than it looks in the picture. i actually kind of like it, but it’s not what i thought i was buying — and ill definitely have to dye it again as it grows out which is kind of a bummer.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Hannah. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback
PUBLICADO POR:
Petra A.
abril 27, 2022
Deckte am Ansatz nicht ausreichend
PUBLICADO POR:
Petra A.
abril 27, 2022
Der Farbton ist passend, aber mein grauer Ansatz ist nicht richtig abgedeckt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Petra A.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Janet M.
abril 26, 2022
Hair dye
PUBLICADO POR:
Janet M.
abril 26, 2022
Didnt cover my white this time mix was abit thick
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Janet! We are so sorry to hear that the hair dye didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Catherin S.
abril 26, 2022
The color was brighter than expected.
PUBLICADO POR:
Catherin S.
abril 26, 2022
Actually the color was brighter in the front of my head and much darker in the rest of my hair. I am not sure if it had to do with the way I applied it. It also did not cover my gray hair very well. It did blend it but i could begin seeing some gray hair after few hair washes. I would try a darker color next time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Catherin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Makency H.
abril 25, 2022
Permanent? Nope.
PUBLICADO POR:
Makency H.
abril 25, 2022
Ive had cheap boxed dye last longer. This is low quality and not recommended. I tried it out for two months and had nothing but disappointment. I even tried darkening the color, but it washed out almost immediately. Will be cancelling my service asap.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Makency - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Peggy H.
abril 25, 2022
Not satisfied.
PUBLICADO POR:
Peggy H.
abril 25, 2022
The color is not what I anticipated. It’s a bland brownish color that barely colored my grays.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Peggy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maki C.
abril 25, 2022
3 ème essai raté
PUBLICADO POR:
Maki C.
abril 25, 2022
Au bout de troisième essais raté ! La couleur de mes racines et mes pointes de cheveux sont complètement différentes et loin d’être harmonieux ! La coloriste n’a pas réussi à résoudre le problème. J’ai décidé de me désabonner. C'est une expérience très médiocre.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maki C. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendr eque votre coloration n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage.
PUBLICADO POR:
Teresa R.
abril 24, 2022
Kit
PUBLICADO POR:
Teresa R.
abril 24, 2022
I love how was the kit is to use. I think the color was a too dark for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
rachel O.
abril 24, 2022
No good
PUBLICADO POR:
rachel O.
abril 24, 2022
No good. color just last a week. Grays come back after a week. And it does not matter how much hair color i apply still the same.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Karen W.
abril 23, 2022
Easy to apply
PUBLICADO POR:
Karen W.
abril 23, 2022
Excellent product to apply, just wish they did a darker colour
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy M.
abril 22, 2022
Not colour expected
PUBLICADO POR:
Tracy M.
abril 22, 2022
I wanted a medium ash blonde
The colour turned out dark blonde and quite a bit of gold in it
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tracy! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected, and we'd love to review your formula to provide a solution. Please check your emails, we've just contacted you.
PUBLICADO POR:
Aniya G.
abril 22, 2022
Did not work
PUBLICADO POR:
Aniya G.
abril 22, 2022
Made my hair more brown instead of purple
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Aniya! Thank you for contacting us. We are sorry to hear that the hair color turned out different. Please check your emails, we've just contacted to you to help you further.
PUBLICADO POR:
......
abril 22, 2022
Not the same
PUBLICADO POR:
......
abril 22, 2022
When they switched to the new products it's not the same so I stopped my order. I'm only doing this review because they won't stop sending me emails that I never signed up for. If they go back to the old formula I will consider to come back until then I'll go somewhere else.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Beth - We’re truly sorry that our enhanced products did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jacqueline E.
abril 21, 2022
They will not let me cancel
PUBLICADO POR:
Jacqueline E.
abril 21, 2022
I've tried to cancel and this is a scam. They just keep sending and charging.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqueline - Thank you for sharing your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Keira K.
abril 21, 2022
No better than boxed
PUBLICADO POR:
Keira K.
abril 21, 2022
Color didn’t cover grays well and was flat and dull!!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Keira - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shirley P.
abril 21, 2022
Do not like
PUBLICADO POR:
Shirley P.
abril 21, 2022
It worth the money, hate the color, no gray coverage & they send whenever that want to
Send. I only ordered one!!!!! Do not order it’s a scam
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shirley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
DEBORAH M.
abril 20, 2022
The Smell was too much to take
PUBLICADO POR:
DEBORAH M.
abril 20, 2022
The color and coverage was very good, The product did leave my hair a bit coarser than it normally is, but some extra conditioner takes care of that. The thing I can't get past is the smell. Sorry but it is just too much for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Bonita N.
abril 20, 2022
Love the color; but it dries my hair
PUBLICADO POR:
Bonita N.
abril 20, 2022
I love this color/shade, however, my hair has been like straw ever since I applied it. Extremely dry and no level of conditioning or moisturizing seems to help. I won't be using this again
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Bonita - We're truly sorry that your custom color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda R.
abril 19, 2022
Whats the point of a custom service?
PUBLICADO POR:
Linda R.
abril 19, 2022
I explicitly mentioned my thick hair and virgin roots. I got the package and it wasnt enough for my whole head (this service is geared towards people with thinner and lighter hair apparently). I also followed their directions. I have been box dyieing my hair for years. This is the ONLY time I have ever gotten light roots like a damn band. And it did nothing to my lower hair. I did mention it was processed and gave a picture of its current color. Anyway terrible.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Richelle M.
abril 19, 2022
Medium brown came out black
PUBLICADO POR:
Richelle M.
abril 19, 2022
I was trying to go from a blonde shade to a medium brown which is similar to my natural color. They gave me a color tint to fill my hair before dying it, which I did. I don't know how this happened, but the dye made my hair completely black. I emailed esalon and left a note for my colorist, but didn't receive much support other than use a clarifying shampoo or a color corrector. I did end up using a color corrector and now there are some hollow spots in my hair, but it is mostly brown. Overall I'm really disappointed with the lack of support from this company. I also don't think a color tint was enough for a color fill. Wish I could get my money back.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Richelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
connie Z.
abril 17, 2022
Changed my previous review which was excellent to 2 stars
PUBLICADO POR:
connie Z.
abril 17, 2022
I have read the other comments and the members who have been using your product for years seem to be disappointed as I am. This new formula leaves red highlights and fades as well as doesn't cover the greys. Please go back to the old formula. I use to get compliments all the time about the color and the shine and since you've switched I have not heard any comments. This new dye formula isn't even close to how good the dye was before you switched. They have sent me free dye to try and make the color better but it still isn't as dark or as shiny as with the old dye formula. I hope you switch back to where ever you were getting your dye product or formula. People didn't even know I dyed my hair and when I told them they wanted to know what kind I used. That doesn't happen now. I have been a member since 2015 at least and it's a shame the changes your making. You had a great product and it made it worth spending the money and now the only difference is that it still doesn't damage the hair quite as much as the store box brands. The color is dull, doesn't cover greys well and washes out quickly as well as leaves awful red highlights for those of us with dark brown hair. Please switch back to what ever kind you were using before. Finally got the darker color I was looking for but it fades and doesn't cover greys like it use to. Please switch back to the old formula. It seems like a lot of people are having the same trouble with the fading and the roots not being the same color as the ends.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jana L. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Sandi B.
abril 16, 2022
Color match
PUBLICADO POR:
Sandi B.
abril 16, 2022
Hi! I am very disappointed I asked to match my current color and whole crap it wasn’t even close!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shannon H.
abril 16, 2022
Did not come ver my gray
PUBLICADO POR:
Shannon H.
abril 16, 2022
I have received 2 shipments. The first did not cover my gray so I thought maybe I didn’t follow the directions carefully so I gave it another shot. The 2nd time did not cover my gray either. Followed the instructions to the tee! Not satisfied with product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Catherine W.
abril 14, 2022
Is this a new formula?
PUBLICADO POR:
Catherine W.
abril 14, 2022
I have been a customer for 9 years but lately my colour fades really quickly and does not cover greys as well as it once did. Is there a formula change? When the colour fades it leaves my hair really brassy too. I have little shine and my hair feels drier whereas before I always had well conditioned hair after a colour. I’m so disappointed as I’m going to have to rethink my options.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Catherine: We are so sorry to hear that your hair color is fading quickly. We'll be happy to review your formula and make some changes to improve the coverage. Please check your emails, we've just contacted you.
PUBLICADO POR:
Claire J.
abril 13, 2022
Bien à appliquer , décevant dans le temps
PUBLICADO POR:
Claire J.
abril 13, 2022
La coloration a été facile à appliquer , le résultat sympa , par contre on m'avait dit que la coloration s'estomperait après plusieurs shampoing ( une vingtaine il me semble ) , or , elle est toujours là et bien ternie après 2 mois et demi.
J'avais même demandé conseil à un coloriste par email qui m'avait dit d oser( j'avais bien précisé que je me mariais 2 mois et demi plus tard et que je voulais avoir retrouvé ma couleur naturelle ) , or , non , même après plus de 30 shampoing , j'ai toujours une couleur ternie , et je vais devoir me teindre les cheveux ton sur ton pour retrouver mon ancienne teinte , donc je suis un peu déçue d'avoir pris conseil pour que ça ne soit finalement pas ce qui était dit.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Claire J. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons remédier à cette situation afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Bonnie T.
abril 13, 2022
Allergic
PUBLICADO POR:
Bonnie T.
abril 13, 2022
A second box arrived, surprisingly: I had just tried my trial box and erupted in a rash wherever solution met my skin.
The personalization is nice, but I would prefer to spend less and buy color without my name on it at the drug store. They deliver, too.
I don’t mean to sound negative, it’s only because my head itches like crazy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Bonnie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Gail N.
abril 12, 2022
Color faded quickly.
PUBLICADO POR:
Gail N.
abril 12, 2022
I have used Esalon on and off for years, and raved about it to friends and family. The last few orders, unfortunately left me unsatisfied.
I actually skipped my last order to try some other brands. Good store bought color looked and lasted about the same amount of time as my esalon color.
I forgot to skip my next order, so there is one on the way. My last one.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mercedes B.
abril 12, 2022
Horrible color
PUBLICADO POR:
Mercedes B.
abril 12, 2022
Made my roots way lighter then the rest of my hair, and in the sun it’s a very light color. I wouldn’t recommend to anyone
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mercedes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah M.
abril 12, 2022
Not worth it
PUBLICADO POR:
Hannah M.
abril 12, 2022
Great packaging and marketing! The products itself was terrible, did not cover even one of my greys, in fact it didn’t even cover the lighter colour I had on my roots! Very disappointed, I followed the box instructions to a T and my hair literally came out as if I just had a plain old shower.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Hannah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sabina T.
abril 12, 2022
Deckt nicht
PUBLICADO POR:
Sabina T.
abril 12, 2022
Farbe deckt keine grauen Haare
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabina T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kaitlin F.
abril 12, 2022
Package never received
PUBLICADO POR:
Kaitlin F.
abril 12, 2022
Good Morning, I never received my most recent hair color package.
Thanks,
Kaitlin
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kaitlin - We are so sorry to hear that your order has not arrived. Please check your inbox for an email from us to follow up with your missing order.
PUBLICADO POR:
Kelly Y.
abril 11, 2022
Doesn’t stay on the grey
PUBLICADO POR:
Kelly Y.
abril 11, 2022
Within 3 days the color washed off my grey. My hair looked washed out and raggedy after 2 weeks. I want to like this but it is too expensive for my hair to look so awful. I’m going back to L’Oréal.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rin P.
abril 11, 2022
It didn't cover any gray hair.
PUBLICADO POR:
Rin P.
abril 11, 2022
Everything was pretty neat and cool except it didn't cover any gray hair, even though I choose something that is supposed to cover it.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rin - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tessa P.
abril 11, 2022
This company can’t even get black right
PUBLICADO POR:
Tessa P.
abril 11, 2022
I decided to give this company a try as a break from Madison Reed who’s black color has an undertone of auburn that I don’t care for.. Boy do I regret that. After 3 and a half hours coloring, showering, blow drying and styling, my hair looks horrible. if I had to guess the color they sent I would say light brown with red undertones, not even in the same realm as black. I have an event tonight for work that I don’t even want to go to because I can’t wear a hat to hide my ghetto hair colors and to top it off the customer service left me shaking with anger. Refused to refund me both my orders which I used at once time for full coverage then refused to refund the shipping. Don’t just exit out of this website, run and tell everyone you to know beware. These people have no idea what they are doing. Patron Madison Reed, they are 100% better in every aspect.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Tessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern to the best of our abilities. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelli S.
abril 10, 2022
My hair is a tragedy
PUBLICADO POR:
Kelli S.
abril 10, 2022
From the very beginning of this eSalon process my part was very easy and I took a picture of my hair and I went over my hair just like everyone does well I got in touch with ma personalized stylist and she said that she was looking at my picture and I told her my hair pulls red easel e so she suggested an ass color so today I made the biggest mistake by using your product. My hair is totally Gray. Gray. Gray. I am so disappointed that I have spent money to have a guide to help me with the right color. I will continue to make my reviews of your stylist being nonchalant to me and what color I received to put on my hair. I hope no one else has to go through what I am going through
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Kelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rachael B.
abril 9, 2022
Maybe I am too finicky
PUBLICADO POR:
Rachael B.
abril 9, 2022
The last time I colored my hair with the personalized formula from esalon, my hair right away pulled red/orange, and this was an already adjusted color from the previous coloring. Esalon had sent me a toner, which worked to tone down the brassiness.
They were kind enough to send me a free extra bottle of coloring so that I could do my whole hair along with the roots. But the adjusted color is very dark brown. Too dark for my coloring. I’ve been shampooing each day and I am going to do a vinegar rinse to try to lighten it a shade.
I know their goal was to take out the red tones, which I requested, but I wish there could be a happy medium of a lighter brown that isn’t brassy.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Rachael - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Carmen C.
abril 8, 2022
Unhappy with the product
PUBLICADO POR:
Carmen C.
abril 8, 2022
First orders works excellent on my hair, great coverage on grays, I received to much compliments, but after using the product for consecutive months the product not works like before , not coverage on grays I decide to stop buying the product, I was expecting same quality for all my orders also the price is to high.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marilyn S
abril 8, 2022
Extremely disappointed with outcome of color
PUBLICADO POR:
Marilyn S
abril 8, 2022
I was very excited and hopeful to try this product. Unfortunately, the outcome was extremely disappointing. I'm not even sure what to call my hair color but it is far from what I requested. I had ordered a platinum blond and sent the pictures and answered all the questions. I followed the directions to a T. My hair turned out a reddish brownish much darker than expected hair color. Also, it did not cover a lot of the grey. It is not even close to being blond. I am going to have to go to a salon to have it professionally corrected.
I sent the last order back to you. I would like credit for both of the coloring kits please.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Marilyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Olga D.
abril 8, 2022
schlecht
PUBLICADO POR:
Olga D.
abril 8, 2022
Ich habe gekriegt Braun Braun Braun!!!!!! Dunkelblond ? Nicht mal daneben !
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Olga D. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lizzie M.
abril 7, 2022
Light roots
PUBLICADO POR:
Lizzie M.
abril 7, 2022
Love the process, but roots meant to be black ended up red and lighter than rest of hair. Unsure how that happened, will try again!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Lizzie! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Veronica M.
abril 7, 2022
Did not cover any of my gray
PUBLICADO POR:
Veronica M.
abril 7, 2022
I purchased this item and tried it twice. The second time around I left it on longer. But still did not cover ANY of my gray.
Was extremely disappointed after the amount I spent, TWICE. The store box color covers all my gray in less of the time.
Not happy at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Veronica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julia S.
abril 7, 2022
BEWARE! Demi-permanent formula contains hydrogen peroxide
PUBLICADO POR:
Julia S.
abril 7, 2022
Would give zero stars if it were possible. Triple checked that my formula was identified as demi-permanent, applied it to my hair, noticed tingling, checked the formula of the developer and saw that it contains hydrogen peroxide, washed it out as soon as I could. So mad at myself, but I have no idea how you could market dye that permanently lightens hair as demi-permanent color. Now the roots of my brown hair have an orange-ish cast that will take forever to grow out. Bizarre and horrible.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Julia! We're so sorry to hear about your experience. Typically, most developers include hydrogen peroxide. We truly appreciate your feedback! Upon reviewing your profile, we see that you've already left an adjustment request for your complimentary replacement for your colorist. It looks like your next order will begin processing on April 27th, we're always happy to adjust this date if need be. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura G.
abril 7, 2022
Don’t bother.
PUBLICADO POR:
Laura G.
abril 7, 2022
I asked to colour the ginger tones in my brown hair, I have brown/copper coloured hair. All the colour did was make me a slightly darker ginger?! I opposite of what I wanted!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Laura! Thank you for contacting us. We are so sorry to hear that the color didn't meet your expectations. One of our colorist will review your formula to provide a solution. Please check your emails, we've just contacted you.
PUBLICADO POR:
Dawn L.
abril 6, 2022
I'm not a Pro
PUBLICADO POR:
Dawn L.
abril 6, 2022
Terrible results. Top of my head is super light bottom is dark. I realized I'm not a professional. I'm not coloring my own hair again. So disappointed. I look ridiculous.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kelly P.
abril 5, 2022
Left wondering
PUBLICADO POR:
Kelly P.
abril 5, 2022
I have questioned the last several shipments, wondering what has changed? Initially I was told everything was the same but I can't believe that. My hair is left feeling coarse and brittle, the product is more difficult to mix and apply. Now I am seeing more reviews on your site that other people are experiencing the same problem. Having a hard time covering the gray with the last couple of orders. I have been using this for several years and never had this much of a problem but the last six months or so have definitely been different.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
laura G.
abril 5, 2022
Still turns my hair Brassy/Red
PUBLICADO POR:
laura G.
abril 5, 2022
I give up! I have tried this and each time my hair is brassy/red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Summer L.
abril 5, 2022
Did not cover greys at all
PUBLICADO POR:
Summer L.
abril 5, 2022
Very disappointed I found the directions to a T and it did not work at all I had a redye it two days later
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Summer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patrice A.
abril 5, 2022
Didn't cover the grey roots
PUBLICADO POR:
Patrice A.
abril 5, 2022
Followed instructions and roots are different color than rest of hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patrice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathy
abril 5, 2022
No gray coverage
PUBLICADO POR:
Kathy
abril 5, 2022
Does not cover grays
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Charlie B.
abril 4, 2022
Awful
PUBLICADO POR:
Charlie B.
abril 4, 2022
Literally the worst hair dye I've ever had. Including the ones from superdrug. My roots and ends are different colours! I asked for a refund and got hair credits for next time which I won't be using because the quality of this product is so bad!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charlie! We are so sorry to hear that the hair color didn't meet your expectations. WE'd love to review your formula to offer you a solution. Please check your emails, we've just contacted you. Have a great day!
PUBLICADO POR:
Jacqueline S.
abril 4, 2022
Giving it one more try.
PUBLICADO POR:
Jacqueline S.
abril 4, 2022
Didn’t completely cover my gray.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
paula C.
abril 4, 2022
Faded very quickly
PUBLICADO POR:
paula C.
abril 4, 2022
Color faded within 2 weeks and gray hair was again visible despite following the instructions. I only wash my hair approximately 2x a week with color-safe products. I’m not sure what else I could have done to maintain the color.
The color itself was lovely.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Xochilt I.
abril 4, 2022
Dry
PUBLICADO POR:
Xochilt I.
abril 4, 2022
My hairs star bing to dry.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Xochilt - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra B.
abril 3, 2022
Keine Grauhaardeckung
PUBLICADO POR:
Sandra B.
abril 3, 2022
Ich hatte mir Farbe bestellt um meine grauen Haare abzudecken. Die Farbe ist sehr schön,aber leider hat es die grauen Haare nicht wirklich gefärbt. Schade,denn ich hatte 100% Grauabdeckung gewünscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra B - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Ruth T.
abril 2, 2022
Doesn't hold in color very long and not enough shine
PUBLICADO POR:
Ruth T.
abril 2, 2022
I used to love esalon but the color doesnt hold for very long and not enough shine, plus i am no longer doing red am doing brown. I cannot afford to get it right now. Just got a new job and don't start til April 11
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ruth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mandy T.
abril 2, 2022
Not great
PUBLICADO POR:
Mandy T.
abril 2, 2022
I've used this color twice , first time it didn't cover my gray At all, second time after they changed the formula, still no gray coverage what so ever.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jane Katharine F.
abril 2, 2022
Turned out more pink
PUBLICADO POR:
Jane Katharine F.
abril 2, 2022
Looked like a faded pink/red, not copper :(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lesley H.
abril 1, 2022
Still too brassy
PUBLICADO POR:
Lesley H.
abril 1, 2022
I have had 4 colours now from e-salon, as I want to try and get my hair back to its natural colour, however I have found that my hair is now more brassy than when I started, it’s also too light. I am hopeful that having had a call with a colourist that the next colour will be more like my natural colour that I am striving to achieve.
I have to say that my hair is in good condition since using e-salon combined with my silicone and sulphate free shampoo and conditioner and other hair products.
The only thing I do wish that e-salon would provide silicone and sulphate free shampoo and conditioner with your hair colour as I have 4 packs of each that came with my sets that I haven’t used as I don’t want to go back to putting bad things in my hair. Having the option would be appreciated, the representative I spoke to agreed to pass this observation on in the hope that this may be something that will be addressed in the future. In the meantime it would be good if you could opt out of having the shampoo & conditioner as it’s a waste if I don’t use it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lesley! Thanks for your feedback. We are sorry to hear about your personal experience, and we want to work with you to fix your color. We've just emailed you to help you further, please check your emails and let us know if there's anything else we can do for you.
PUBLICADO POR:
Criscel J.
abril 1, 2022
Vibrant
PUBLICADO POR:
Criscel J.
abril 1, 2022
I like how the color looked on me. It brought out my natural reddish tint. But I just didn’t like how the old grays was a bit visible after few showers later.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Criscel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amanda C.
abril 1, 2022
Disappointed
PUBLICADO POR:
Amanda C.
abril 1, 2022
I didn't like my color at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rocio P.
marzo 31, 2022
Doesn't hold gray coverage
PUBLICADO POR:
Rocio P.
marzo 31, 2022
I have been using this product on and off and finally canceled because the color does not hold. The gray coverage fades with a week or two. I would have to recolor about every three weeks. Way too much trouble for minimal coverage. Idea of this company is great, but definitely was not happy. Customer service rep I spoke to on a cancelation issue also had an attitude, I have talked to reps in the past that have been super friendly.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rocio - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jeannie M.
marzo 30, 2022
Custom color
PUBLICADO POR:
Jeannie M.
marzo 30, 2022
Do not like it. It looks orange and I want a more burgundy color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jeannie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charisse R.
marzo 30, 2022
Gray coverage
PUBLICADO POR:
Charisse R.
marzo 30, 2022
Not sure why but, the second kit I was sent though again spot in as far as color was very disappointing as far as gray coverage. Unfortunately this time the gray coverage was very short lived. My entire root base was gray again with in 2 weeks. Yes, I applied as detected and I’ve been dying my roots for literally decades.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Charisse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Kathleen N.
marzo 30, 2022
Flat
PUBLICADO POR:
Kathleen N.
marzo 30, 2022
I wasn't happy with this shipment. It makes my hair look flat. I asked for a darker color red and I got a darker color brown. Don't like it.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Kathleen, thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Darci T.
marzo 30, 2022
Not received
PUBLICADO POR:
Darci T.
marzo 30, 2022
Gave it one star because you had to rate it to write a review. Order 2 weeks ago and have received nothing. Very disappointing in the service they are offering.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Darci, we appreciate your feedback. We do apologize that your order hasn't arrived just yet! We can confirm that our orders typically arrive within 9-12 business days. However, some orders can take up to 18 business days. It does look like your order is currently on the 12th business day. According to your tracking information, it does look like your order is still in transit to you! I hope this helps. We hope you enjoy your color.
PUBLICADO POR:
Carmen L.
marzo 30, 2022
It dried my hair and so brittle after I use this product.
PUBLICADO POR:
Carmen L.
marzo 30, 2022
I am loosing so much after using this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ginny M.
marzo 29, 2022
Didn't cover the grey
PUBLICADO POR:
Ginny M.
marzo 29, 2022
I loved everything up until I saw that the grey at my temples was still grey, it didn't cover. Even Clairol covers that grey. Very disappointed since the whole reason I color is to cover the grey.
Update: Thank you for response, I will try again it seems using the Stain Guard may have been the issue. Instructions should include that if stain guard touches your hair it will prevent hair from being colored. Now I know when I go to salon why they put it on after coloring which is opposite of Instructions provided with kit.
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PUBLICADO POR:
Kathleen R.
marzo 29, 2022
Is darker better?
PUBLICADO POR:
Kathleen R.
marzo 29, 2022
This color is a result of my request to decrease the amount of copper in my color since I felt my grays weren’t getting covered well enough. This most recent formulation (more dark brown, less copper) covers well but is a bit harsh on my skin tone. I think overall I liked the look of my previous formula better even though the coverage wasn’t as good.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy J.
marzo 28, 2022
Inconsistent two tone color
PUBLICADO POR:
Amy J.
marzo 28, 2022
Unfortunately my root and end colors do not blend or match as expected leaving a distinct difference between them. I’ve reached out and asked several times to review this so we can get my color squared away for this next touch up but with no response after several months of subscription, I think it’s time to be done.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Karina P.
marzo 28, 2022
Not happy
PUBLICADO POR:
Karina P.
marzo 28, 2022
2nd time try...still horrible colour coming......
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karina P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan F.
marzo 28, 2022
Customer Service
PUBLICADO POR:
Megan F.
marzo 28, 2022
Have not received my product yet so can not speak for product itself. However was supposed to receive two days ago and have wrote 3 emails to no avail. All I would like is a simple reply with shipping information so I can track.
****EDIT*** Esalon replied to this review with the same generic response they seem to reply with to all reviews with saying 'our expert has already reached out to you and resolved this', HOWEVER THEY DID NOT!!! I called them out and wrote the below edit and they deleted their response straight after! Can you please explain this Esalon?
In response to your reply below no, none of your experts have reached out to me to resolve?!?!??! Why would you say that?!?
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PUBLICADO POR:
MidwestL
marzo 27, 2022
Hoping 3rd try is the charm
PUBLICADO POR:
MidwestL
marzo 27, 2022
I can only guess that communicating “light Auburn “is a challenge because I keep asking for it though right now I’m just getting closer to “light brown sugar with golden highlights”. Cannot seem to communicate “the red component” even after sending pictures.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
MidwestL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Tammie W.
marzo 26, 2022
Arrived late!
PUBLICADO POR:
Tammie W.
marzo 26, 2022
When the color set I purchased and paid for shipping arrives late with no tracking updates it's useless. I had to get my color from another vendor. I see you have have a 100 percent satisfaction guarantee, so please refund my money. Thank you!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tammie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gail A.
marzo 26, 2022
Cancel my auto ship
PUBLICADO POR:
Gail A.
marzo 26, 2022
I need to cancel my membership. I’m not going to color my hair anymore. Cancel my auto ship.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laure H.
marzo 26, 2022
Still NO Red
PUBLICADO POR:
Laure H.
marzo 26, 2022
I’m very unhappy with the color, even after speaking with a colorist, who offered me a complimentary kit before I canceled. My hair is now a lighter brown, but not reddish at all. I’m going back to Garnier.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laure - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Megan S.
marzo 25, 2022
Color not Lasting, no response from colorist
PUBLICADO POR:
Megan S.
marzo 25, 2022
I made a change to my color which made it a lot lighter when the request was to be slightly lighter. When I colored with the instructions I ended up with very light roots and the rest dark. Have messaged again with no response. I also noticed within a week I could see fading and my greys are showing. If this last fix doesn’t work I will be cancelling.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
JUlie K.
marzo 25, 2022
too dark
PUBLICADO POR:
JUlie K.
marzo 25, 2022
way too dark no mahogany and more black than dark brown-sent an order back and I still do not have my money back! I would like all of my money back including the initial color.. I appreciate their effort but too hard to get the color right on line .. I sent a picture of my hair but just too dark!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kendra B.
marzo 25, 2022
Maybe my consultant was coming down with ….
PUBLICADO POR:
Kendra B.
marzo 25, 2022
I have only changed my color a handful of times since I began using esalone. I was terrified that I wasn’t doing my touch ups fast enough before setting the timer. It was with the drive from San Diego to have the e team advise me in person. Sadly due to Covid they no longer offer that service. My color consultant adjusted my color and added another kit free of charge with more gold in it. I didn’t really notice a change. I contacted the color consultant online and rambled on about my burnette hopes and dreams asking if I should try one of their new colors. My consultant schooled me on color tones because I should have know that the color honey that I was thinking about was darker than my current color. Ok. Sorry it looked different online. When she said she found it hard to believe that I didn’t notice that much of a difference with my new formula or that I had a hard time a few years ago reapplying my highlights to my highlights I told her to turn off my plan.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kendra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lindy H.
marzo 24, 2022
Check your label before using !!
PUBLICADO POR:
Lindy H.
marzo 24, 2022
I just colored my hair before looking at the label ! Turns out I was NOT SENT my personally mixed color ! My hair turned out MUCH LIGHTER and is not as expected. Because I hadn't colored on schedule, I had 2 color kits. Looked at my remaining set and it's labeled with my name and custom mix. The kit I used was a generic color. I should have read the label first !
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace G.
marzo 24, 2022
Not the colour i was expecting
PUBLICADO POR:
Grace G.
marzo 24, 2022
I was expecting a more red colour but instead my hair is copper brown. My colour was more vibrant before so i regret doing this. Sorry but i wont be repeating my order.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Grace G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lori B.
marzo 24, 2022
Horrible
PUBLICADO POR:
Lori B.
marzo 24, 2022
Horrible product!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra G.
marzo 24, 2022
Not what I wanted
PUBLICADO POR:
Sandra G.
marzo 24, 2022
There were no highlights that I wanted and the product made my scalp itchy cancellation is in the future
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Alicia W.
marzo 24, 2022
Color is strawberry blonde
PUBLICADO POR:
Alicia W.
marzo 24, 2022
Color is strawberry blonde, not what I wanted. I did like the feel and smell of the products as well as the packaging though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimberley S.
marzo 24, 2022
Demi color doesn’t cover
PUBLICADO POR:
Kimberley S.
marzo 24, 2022
The color provided to me is not covering my gray. As a result, my hair is coming out two toned. The roots are lighter and the tips are darker. Is there something else that can be done.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Elizabeth N.
marzo 23, 2022
Do not buy
PUBLICADO POR:
Elizabeth N.
marzo 23, 2022
The color came out magenta with pink roots. It cost $200 to fix. Be weary.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Elizabeth. We are so sorry to hear this. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annette F.
marzo 22, 2022
Disappointed
PUBLICADO POR:
Annette F.
marzo 22, 2022
Did not cover grey at hairline
Please discontinue my account
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Annette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Erin S.
marzo 21, 2022
Didn’t cover grays or reduce redness
PUBLICADO POR:
Erin S.
marzo 21, 2022
I feel like the more I use this product the worse it’s getting at covering grays. I asked for an asher tone and I feel like I got the same color I got before. It also seems to be getting worse at coloring my grays…
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Erin! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elly G.
marzo 21, 2022
Hair color
PUBLICADO POR:
Elly G.
marzo 21, 2022
Sorry but this hair color just did not live up to expectations. Although I did exactly as instructed my gray hair (roots) were not covered at all. This was a very disappointing experience and since you offer 100% guarantee, I am requesting my money back on this latest order. Please credit the card I used. Thank you, Elly G
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth G.
marzo 21, 2022
Fades
PUBLICADO POR:
Elizabeth G.
marzo 21, 2022
So disappointed. The color when it first came out and ordered ten years ago was awesome and I used it quite a while. Now it is like drugstore box color. It fades, does not cover greys well, and overall does not deliver. I gave it two stars instead of one because the stylist tried to help me and was sweet, but after using the product same results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tammy H.
marzo 21, 2022
UNHAPPY
PUBLICADO POR:
Tammy H.
marzo 21, 2022
This is my second order. First order color was too dark and I asked for the color to be made lighter I don't notice a difference. My color is suppose to be medium brown. My hair looks like its darkest brown. I hate it. I thought I was dealing with color specialists.
My order was also missing a brush and one glove was ripped.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Tammy, so sorry to hear this! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already reached out to one of our Color Experts! You'll see your requested adjustments made with your April 4th order. We're also happy to include an extra set of gloves with your next order. Please also keep in mind that we only ship out a Tint Brush with your first Color Kit. Our Kits are made to also allow you to perform the bottle method. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CLAUDE & NANCY J.
marzo 21, 2022
Very strong smell
PUBLICADO POR:
CLAUDE & NANCY J.
marzo 21, 2022
I had a hard time with the final step of pouring the color over my head and massaging it in for 2-3 minutes, as the smell about knocked me out. In the past, I thought this had improved, but now it was really strong.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Seirra W.
marzo 21, 2022
Meh
PUBLICADO POR:
Seirra W.
marzo 21, 2022
Didn't find it any better than the store box brands. Color okish. Hair feels and smells like box color. Not sure what is custom about it, maybe the label says my name idk. Trying to cancel the plan is near impossible. Been trying to find this magic button to push for last 30 minutes... At least I'm not out a ton of money I guess
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Seirra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia F.
marzo 21, 2022
Didn’t work and I had a hairstylist do iy
PUBLICADO POR:
Julia F.
marzo 21, 2022
I did NOT expect regular orders. Please do not send any more. I should not be expected to pay for a product that doesn’t work. Cancel immediately
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexandra A.
marzo 18, 2022
Redish Brown
PUBLICADO POR:
Alexandra A.
marzo 18, 2022
Too dark and left redish routs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alexandra A. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monica M.
marzo 18, 2022
Hair is the same colour
PUBLICADO POR:
Monica M.
marzo 18, 2022
I gave 2 stars because the kit is brilliant, much better than box dye. However, the first kit I received made my hair far too dark, the complete opposite of what I wanted. This kit they adjusted the colour for me and I've just done it...my hair is the exact same colour. It didn't do anything so I'm very disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monica M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sue M.
marzo 18, 2022
Horrible
PUBLICADO POR:
Sue M.
marzo 18, 2022
Bad color, it dyed my roots orange, and the rest of my hair a muddy brown. I actually used a highlighting kit to make my hair somewhat better. Never again! I'm sending back the kit you sent me and absolutely don't send me anymore!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Sue! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
fabienne D.
marzo 18, 2022
Programme de Fidèlité
PUBLICADO POR:
fabienne D.
marzo 18, 2022
Bonjour, j'ai effectué 13 commandes depuis 2019, je n'ai pas eu le cadeau de fidèlité=> une coloration offerte. Pouvez-vous me dire pourquoi dans "programme de fidèlité" il n'y a que 3 commandes de validés?
Merci pour votre réponse.
Cordialement,
Fabienne Deligny
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
fabienne D. - Merci de nous avoir contactés, nous sommes vraiment désolés pour cette confusion. En plus d'économiser 20% de réduction sur toutes vos commandes grâce à l'Abonnement Couleur, vous bénéficiez maintenant de notre programme de fidélité lancer en juillet 2021. Toutes les commandes effectuées depuis cette date sont comptabilisées dans notre nouveau programme. Nous allons revenir vers vous par email pour plus d'information. À très vite !
PUBLICADO POR:
Raye B.
marzo 18, 2022
1st color
PUBLICADO POR:
Raye B.
marzo 18, 2022
My color would have been great except I ask for no gold.
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PUBLICADO POR:
lawreca J.
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Hi Raye, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Feel free to check your email from your colorist! Please let us know if there is anything else we can do to help!
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