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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dolly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lillian D.
enero 28, 2023
Did not come out copper
PUBLICADO POR:
Lillian D.
enero 28, 2023
It's almost purple red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lillian - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ketsaline V.
enero 28, 2023
Color
PUBLICADO POR:
Ketsaline V.
enero 28, 2023
At first I was skeptical to order. My first coloring didn't come out good at all. Color didn't stay on we'll.
And only last less than 3 weeks. After 2 wash gray was showing. And I just got another order today. Which I didn't want. I only ordered one time try.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ketsaline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Regina D.
enero 27, 2023
Easy to use
PUBLICADO POR:
Regina D.
enero 27, 2023
Color for hair great but it didnt cover my roots. Disappointed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Regina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ashley H.
enero 27, 2023
Not happy
PUBLICADO POR:
Ashley H.
enero 27, 2023
Not even close. I expected much lighter.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Ashley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kendra S.
enero 27, 2023
Not happy
PUBLICADO POR:
Kendra S.
enero 27, 2023
Followed instructions to a T, went darker and redder than my natural and no change at all with the dye.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandy K.
enero 26, 2023
Bin mit Farbe nicht zufrieden
PUBLICADO POR:
Sandy K.
enero 26, 2023
Mit dem Farbergebniss bin ich nicht zu finden es ist zu dunkel und meine Haare sind grau , ich müsste sie jetzt Blondieren was Haare sehr kaputt macht ….. und das hebt leider auch die gute Pflege die bei lag nicht auf ….. eine Wider gutmachen oder neue Möglichkeiten bot man mir auch nicht an …… es ist auch schwierig in Kontakt zutreten so kann ich es leider nicht weiter empfehlen , Nur Pflege und Zubehör kann ich weiter empfehlen das ist echt gut
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandy K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Danielle H.
enero 26, 2023
Disappointing
PUBLICADO POR:
Danielle H.
enero 26, 2023
Followed the instructions and it still didn't cover my greys. I think I will go back to my shop bought dyes they do a better job
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Danielle! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Roxanne F.
enero 26, 2023
Doesn't last a month.
PUBLICADO POR:
Roxanne F.
enero 26, 2023
I dyed my hair less than a month ago and I already have to do my roots again. I will be canceling, I can get better dye at the grocery store that lasts a lot longer. Very disappointed. For the price of this stuff you would expect better quality.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Roxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gretchen S.
enero 26, 2023
Grays were not covered around the face.
PUBLICADO POR:
Gretchen S.
enero 26, 2023
Going back to professional.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Gretchen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne S.
enero 25, 2023
Unwanted orange tone
PUBLICADO POR:
Anne S.
enero 25, 2023
I ordered light brown ash mix and it turned my roots orange. Was unfortunately too late to cancel the automatic subscription so now have hair colour worth nearly £30 that I won’t be using. Very disappointed.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Anne! We are sorry to hear that your color didn't turn as you expected. Please check your emails, your colorist will contact you to help you further.
PUBLICADO POR:
Dominique M.
enero 25, 2023
Pas brillant
PUBLICADO POR:
Dominique M.
enero 25, 2023
La couleur n’est pas brillante elle a rendu mes cheveux ternes
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dominique M. - Nous sommes désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est très importante pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, pour les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Daniela D.
enero 23, 2023
Different color
PUBLICADO POR:
Daniela D.
enero 23, 2023
Hello,
Indeed I mentioned my current colour is too yellow and I would like to add some Ash to cut the yellow, but the result of the hair paint was as in the picture uploaded. The roots yellow and the end gray! I want blonde Ash, not gray! Please help me with a solution
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Patti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sharon C.
enero 23, 2023
Color
PUBLICADO POR:
Sharon C.
enero 23, 2023
Didn't like it at all.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
G Karman G.
enero 23, 2023
It did nothing and when I emailed support, she was super rude.
PUBLICADO POR:
G Karman G.
enero 23, 2023
The color did nothing. I wrote in my account that I do highlights and I got color for just my roots. The color did not even change my hair. When I contacted support, they were defensive and super rude and unhelpful so I am canceling my account.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
G Karman - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna S.
enero 23, 2023
No gray covered
PUBLICADO POR:
Donna S.
enero 23, 2023
The color was darker then I expected, did not cover grays at all over all was not a good impression I hope the next corrected color is better or I will have to try a different company, this is the reason I left before, but decided to give it a second chance , due to im fighting a terminal illness, and I appreciate the convenience, but the product was sub par
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nathalie A.
enero 23, 2023
Négatif
PUBLICADO POR:
Nathalie A.
enero 23, 2023
La couleur ne couvre pas du tout les cheveux blancs.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nathalie A. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Angela V.
enero 22, 2023
Tolle Farbe
PUBLICADO POR:
Angela V.
enero 22, 2023
Leider ist die Flasche für die Ansatzfärbung viel zu viel gewesen. Die Hälfte der Menge hätte locker ausgereicht. Habe daher mit der Ansatzfarbe das gesamte Haar gefärbt um die restliche Farbe nicht zu verschwenden, bzw. nicht entsorgen zu müssen.
Die Farbe selber ist super, tropft nicht und deckt super ab.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Angela V. - Vielen Dank für Ihr Feedback. Wir freuen uns sehr darüber, dass Sie Ihre personalisierte Farbe lieben. Nichts macht uns glücklicher, als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. Nochmals vielen Dank, dass Sie Ihre Zufriedenheit mit uns geteilt haben. Die Menge an Farbstoff, die wir in einer Flasche bereitstellen, entspricht etwa 1 ½ eine Drogemarktfarbe. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Paula S.
enero 22, 2023
Why change great?!
PUBLICADO POR:
Paula S.
enero 22, 2023
I love my hair color from e-salon and have used it for a number of years. I also loved the shampoo and rinse that was included. On my recent order, there was a different shampoo and rinse that smelled like medicine. Definitely not an improvement! Hoping a change back to the old shampoo and rinse will bring back the great product I am used to!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Paula - Thank you for reaching out! We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tammy M.
enero 22, 2023
Color very thick
PUBLICADO POR:
Tammy M.
enero 22, 2023
I usually have no problems with color but this last bottle was extremely thick and would not even come out the bottle , I made the home bigger in the bottle and still just too thick! Basically wastes almost a whole bottle of color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina H.
enero 22, 2023
Did not cover grey
PUBLICADO POR:
Tina H.
enero 22, 2023
I was surprised this colour did not cover my grey hair as it has such good reviews
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi TIna! We are so sorry to hear that your color hasn't covered your greys. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Debra G.
enero 22, 2023
Too dark, no gold tone
PUBLICADO POR:
Debra G.
enero 22, 2023
I changed my color request to add some gold tone. It’s was just plain dark brown. I don’t see any gold tone. It’s very dark, which is ok, but without a bit of gold tone, it seems too dark
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Anne S.
enero 21, 2023
Trop foncé pas le cuivre attendu
PUBLICADO POR:
Anne S.
enero 21, 2023
Bonjour j’ai écris un mail dej pour cela pour préciser je le cuivre que j’ai eu est trop foncé . Pas celui attendu .
Merci de pouvoir faire le nécessaire.merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne S. - Merci beaucoup de nous avoir contactés. Nos experts coloristes ont pris le temps de vous répondre et souhaitent vous aider. N'hésitez pas à revenir vers nous si vous avez des questions.
PUBLICADO POR:
Jacqueline K
enero 21, 2023
Gray hair
PUBLICADO POR:
Jacqueline K
enero 21, 2023
Your product did not cover my gray hair. I was very disappointed
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Gwen S.
enero 21, 2023
never received it. but was charged. no way to get a hold of them
PUBLICADO POR:
Gwen S.
enero 21, 2023
1st order I never received in many years. But yet I was charged!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Gwen - We are so sorry to hear that your recent shipment hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laure P.
enero 20, 2023
Mitigée
PUBLICADO POR:
Laure P.
enero 20, 2023
Mes quelques cheveux blancs ne sont pas couverts du coup je reste avec mes cheveux blancs… certes la couleur est jolie mais elle ne couvre pas les cheveux blancs quand on en a quelques uns
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laure P. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas totalement répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure formulation qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Kimberly I.
enero 20, 2023
Not Great
PUBLICADO POR:
Kimberly I.
enero 20, 2023
This color did not give me great gray coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pascale D.
enero 20, 2023
Couleur
PUBLICADO POR:
Pascale D.
enero 20, 2023
Je trouve qu’il n’y a pas beaucoup de reflet acajou
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pascale D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration n'ont pas répondu à vos attentes. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vont vous contacter par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Ashton R.
enero 20, 2023
Color is not what I wanted
PUBLICADO POR:
Ashton R.
enero 20, 2023
This is my second time coloring with eSalon. First off, my grays do not take this color very well - I have to process for over an hour which might be why My hair feels really dry and damaged…. Also it’s auburn with red tones and I included in my review from last time that I wanted to remove the brassiness and neutralize red! It’s not the chocolate brown like I had envisioned…
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashton - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Celina V.
enero 20, 2023
Good pigment but leaves hair very dry.
PUBLICADO POR:
Celina V.
enero 20, 2023
Not super happy with it. My hair is more than 60% grey, it did cover quite a bit of the greys but it left my hair very dry and the colour is very brassy, where it should have been ash. Don’t think I’ll keep buying it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Celina V. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kim P.
enero 20, 2023
Loving the Color!!
PUBLICADO POR:
Kim P.
enero 20, 2023
I really liked the shade of color and the excellent coverage. However, I really didn't like the texture of my hair after the process. It was not full and thick feeling like I normally get from my regular products I use at home. Three stars at best
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Crystal K.
enero 20, 2023
Color didn't work
PUBLICADO POR:
Crystal K.
enero 20, 2023
I got the red copper and I have dark brown hair. My color didn't take. It just made my hair a little lighter like a light brown.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Crystal - We truly appreciate your feedback, and are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angelique T.
enero 19, 2023
NEVER AGAIN
PUBLICADO POR:
Angelique T.
enero 19, 2023
I was not very happy with my results, the color did not cover my gray hair at all. I think it needed more than the 30 minutes it said to process. Other than that the rest of my hair looks and feels great. I will give your product one more chance before I move on. January 19, 2023, So I gave it another shot and I am even more disappointed than before, it's like I didn't even put dye on my hair!!! The directions only increased the processing time by 10 minutes, from 30 to 40, well I left it on for an hour and it did not make my hair look any different, still had all my gray!! I want all my money back, this was a complete and utter waste of my time and money!!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Diane R.
enero 19, 2023
My hair had a green tint and very very dark at root
PUBLICADO POR:
Diane R.
enero 19, 2023
I tried the color on medium blonde hair and results were dark brown root and a greenish gray color
Awful!!! Contacted them and no reply??
What an awful experience!!!!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Diane - We are so sorry to hear about your experience and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jana M.
enero 19, 2023
Color Set Haarfarbe auf Bestellung
PUBLICADO POR:
Jana M.
enero 19, 2023
Die Farbe ist Orange geworden und bin damit total unzufrieden.
Ich möchte mein Geld zurück.
Lg Jana
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jana M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Angelita G.
enero 18, 2023
Unhappy
PUBLICADO POR:
Angelita G.
enero 18, 2023
This product on me dint work at all for me everyone is different my Gray never coverd it's just ashamed I lived the color but I guess not everything is ment for everyone
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Angelita - We're so sorry to hear that you were disappointed with the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Patricia T.
enero 18, 2023
Not worth the money
PUBLICADO POR:
Patricia T.
enero 18, 2023
I bought this last month because it was a half price offer, I was really disappointed the colour wasn't what I expected and my grey hair started to show through after 2 weeks, my regular hair colour is half the price and lasts twice as long
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nicole R.
enero 17, 2023
Bilder können täuschen
PUBLICADO POR:
Nicole R.
enero 17, 2023
Die bestellte Farbe hat nichts mit der Abbildung zu tun bestellt habe ich Mittelblond Pearl
Egal wieviel Lichteinfluss ich habe ich komm nicht auf den Gold/Kupferstich und auch nicht auf die Helligkeit
Shampoo und Farbpflege zu wenig für lange Haare
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Yulia E.
enero 17, 2023
it didn't cover gray
PUBLICADO POR:
Yulia E.
enero 17, 2023
I like the color, but it didn't cover gray
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Linda G.
enero 17, 2023
The product just does not cover the grays.
PUBLICADO POR:
Linda G.
enero 17, 2023
I'm very disappointed with the product since the whole purpose with coloring my hair was to cover the grays and your product does not do that! The color holds on that portion of my hair that is not gray and I actually like the color that is produced but if the product will not color my gray hair there is no point in using it. Even over the counter coloring products last at least to the first shampoo before it washes out but your product makes no effort to color the grays.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Linda K.
enero 16, 2023
My Grey's were not covered at all
PUBLICADO POR:
Linda K.
enero 16, 2023
I thought this would be great for me and I'm so upset.
My Grey's aren't even colired
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah F.
enero 16, 2023
Farbe ist gut , Service nicht
PUBLICADO POR:
Sarah F.
enero 16, 2023
Leider mehr als unzufrieden mit dem Service mir wurde jetzt schon zum zweiten Mal die falsche Farbe zugeschickt! Problemlösung gleich null , Berater rufen nicht zurück ! Geld ist weg ! Unmöglich
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Elaine H.
enero 16, 2023
Far too bright and not for my skin tone
PUBLICADO POR:
Elaine H.
enero 16, 2023
This was my first- and last - experience of using what is supposed to be a custom colour. I filled in the survey and provided pictures and the colour they decided would be great for me is anything but. I am currently a very bright red with pink tones and it looks terrible. I'm glad a bought a demi permanent colour and not permanent but I still suspect it is going to take weeks to wash out and I'm fearful the fade will leave me with pink hair. I've just gone on to Amazon and spent more money in products that will hopefully help. Never again. I'm angry, upset and right now, worried about venturing outside with my new shade of very intense red hair.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Elaine! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Amber G.
enero 16, 2023
Doesn’t cover grays
PUBLICADO POR:
Amber G.
enero 16, 2023
The color is beautiful, where it dyed. But none of my roots covered at all. Very disappointed
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amber - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tricia W.
enero 16, 2023
Was not Strawberry enough
PUBLICADO POR:
Tricia W.
enero 16, 2023
I really liked the color of the roots but the ends I feel like didn't take the red at all.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tricia - We’re sorry to hear that the color of your ends came out different than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
PUBLICADO POR:
Cea L.
enero 16, 2023
Sensitive hair
PUBLICADO POR:
Cea L.
enero 16, 2023
I tried this once. Didn't care for it. The lady was really nice in Customer Service she gave me some advice. I went with it and tried 1 more time. Why I got a color plus 1. I dont know. My hair is only shoulder length and I only do my roots. Well I opened 1 package tried it as advised. Nope. It actually dries out my hair. My hair is short in areas so I can't help but it gets on the ends. Which causes more dry out. I returned to sender within the 30 days. Now I am trying to figure that process out.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Cea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Birgit Z.
enero 16, 2023
Enttäuschend
PUBLICADO POR:
Birgit Z.
enero 16, 2023
Man sieht den Übergang, da die ansazufarbe viel zu viel blond enthielt. Das auffrischen war ok. Färbe seit Jahren selbst, aber das war das schlechteste Ergebnis.
Der Geruch ist auch übel, da liefen die Tränen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit Z. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Teena L.
enero 15, 2023
Didn’t like
PUBLICADO POR:
Teena L.
enero 15, 2023
I am very disappointed in the product and will be canceling my subscription
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim M.
enero 15, 2023
not Ash
PUBLICADO POR:
Kim M.
enero 15, 2023
I got my color but I don't see any Ash in the color at all. Not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Erika W.
enero 15, 2023
Wrong color
PUBLICADO POR:
Erika W.
enero 15, 2023
The color that I ordered was dark brown (ASH). There is no reason it should have been orange. The rest of my hair is dark enough that it’s not too terrible but my roots are orange. I get ash because I don’t want the red or orange. The kit that came with it was awesome and made coloring my hair an easy process.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Erika - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachel E.
enero 15, 2023
Didn't cover grey hairs at all, very disappointed
PUBLICADO POR:
Rachel E.
enero 15, 2023
Unfortunately despite following instructions very carefully the colour left greys showing & had left all grey showing in less than 2 weeks.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rachel! We are so sorry to hear that you color hasn't covere4 your greys. Please check your emails, we contacted you to help you further.
PUBLICADO POR:
Char R.
enero 15, 2023
Hair color
PUBLICADO POR:
Char R.
enero 15, 2023
Recently received my color. Love the color but it stained my scalp terribly even after 5 shampoos I can't get it off and never touched the grey, no color at all on them. Believe me I followed the directions very, very carefully. Will not be reordering color again. I also ordered shampoo and conditioner and absolutely love it, hair is soft and shiney just as advertised. Will purchase shampoo and conditioner again.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Char - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Keisha L.
enero 14, 2023
Nice but not on me
PUBLICADO POR:
Keisha L.
enero 14, 2023
My roots didn’t cover as well as i wanted, they were much lighter than my ends. I wanted a natural transition from roots to ends.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Keisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carola S.
enero 14, 2023
Colour has changed.
PUBLICADO POR:
Carola S.
enero 14, 2023
Even though the colour is quite dark when it’s developing,, the end result is very light and reddish. Not at all like the colour in the past I used to get from esalon
I added some photos on my profile
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carola - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mariena M.
enero 13, 2023
My hair is black.
PUBLICADO POR:
Mariena M.
enero 13, 2023
I ordered brown. The picture showed my hair would be brown. My hair is black! I am not happy at all.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mariena M. - Thank you for your feedback. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Caroline D.
enero 13, 2023
Waste of time
PUBLICADO POR:
Caroline D.
enero 13, 2023
I now have ginger roots, the colour should be light brown.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Caroline! We are sorry to hear that your custom bled didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Lisa E.
enero 13, 2023
Almost brown Vs blonds
PUBLICADO POR:
Lisa E.
enero 13, 2023
Not the color and doesn’t match my hair
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Suzanne K.
enero 13, 2023
Good product
PUBLICADO POR:
Suzanne K.
enero 13, 2023
The colour result was too dark for me.
The product, however, is very good… lots of shine & good condition & straight forward to follow instructions.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Shermin! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
jeanne louise C.
enero 12, 2023
no grey covered
PUBLICADO POR:
jeanne louise C.
enero 12, 2023
directions were clear and i accurately followed them - except that i did run fingers through hair right before washing . my greys at roots and temples were like i did nothing to them .
i did appreciate the no ammonia dye - just didn’t work for me
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jeanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharon S.
enero 11, 2023
No gray coverage
PUBLICADO POR:
Sharon S.
enero 11, 2023
I requested gray coverage when I order, but this doesn’t even come close to covering my gray!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Danielle L.
enero 11, 2023
Wasn’t pleased
PUBLICADO POR:
Danielle L.
enero 11, 2023
This color they adjusted was more brown then red.
The front where my grays are didn’t take well and the color seems to fade especially where I have gray in about a week.
The only problem I have is the gray hair coverage and the time the color fades is quicker then other box color.
Otherwise I would use this regularly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lori A.
enero 10, 2023
Great lasting extreme damage
PUBLICADO POR:
Lori A.
enero 10, 2023
Love the color and its lasted a longer time than any I've ever used. The problem- it dried my hair so badly it is breaking and splitting terrible and frizzy. I may have to cut my long hair off! I'm 65 yrs old, this is awful!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback and we're so sorry to hear about your experience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
April D.
enero 10, 2023
It did not cover my grey hair
PUBLICADO POR:
April D.
enero 10, 2023
The color looked beautiful in the bottle. I followed the directions exactly, but sadly the color did not take well on my grey roots. My greys were a light red and the rest of my hair a dark brown.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
April - We are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Linda W.
enero 10, 2023
My head itches so bad !!! Never again!!
PUBLICADO POR:
Linda W.
enero 10, 2023
I want to make sure my account is closed . Please don’t send any more!!!
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PUBLICADO POR:
Pascale R.
enero 9, 2023
Commande trop longue
PUBLICADO POR:
Pascale R.
enero 9, 2023
Commande non reçue à ce jour ! Par contre pour le prélèvement il ai fait sans problème . Je trouve que le délai est très long. Je suis très mécontente et je ne suis pas prête de repasser commande chez vous !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pascale R. -Merci pour votre commentaire. Nous sommes sincèrement désolés pour l'attente de votre commande. En examinant votre profil, nous constatons que vous avez déjà contacté nos équipes concernant votre commande. Dites-nous si nous pouvons vous aider davantage.
PUBLICADO POR:
Victoria H.
enero 9, 2023
Really not happy
PUBLICADO POR:
Victoria H.
enero 9, 2023
Dosent give enough to cover all head and also have had to udye more then normal as dosent cover full head first thought it was a one of after using second really not.happy
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Melody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Seiko O
enero 9, 2023
Better experience the first time
PUBLICADO POR:
Seiko O
enero 9, 2023
I first tried esalon when covid first started and salons were closed. I really loved the color that was created for me. It covered my grays well. When salons reopened I stopped ordering my color but recently decided to order esalon again as I loved the original color I received. This time since time had passed from my initial esalon order I had to go through the process of answering questions and submitting a picture of my hair again. I had hoped I would be able to get my original color but understood why I had to go through their process again. Unfortunately this time around the color wasn’t what I had hoped and didn’t cover the redness from the color I had from the salon. I provided a rating of 3 as it did cover my grays but I was hoping to achieve my natural hair color which is a medium to dark ash brown. Although my hair is more brown now, there is a lot of red undertone to it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Seiko - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hilary H.
enero 8, 2023
didn't work well
PUBLICADO POR:
Hilary H.
enero 8, 2023
was very messy and color came out way too light for roots
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hilary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele J.
enero 8, 2023
Disappointed
PUBLICADO POR:
Michele J.
enero 8, 2023
I have really tried to like esalon. I have asked a few times for less red, orange highlights and it has never been quite right. I was told I needed to go darker for less reds etc. I went a shade darker and there's plenty red and orange, as well as it's not even blond anymore.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rebecca K.
enero 8, 2023
Too dark
PUBLICADO POR:
Rebecca K.
enero 8, 2023
The hair dye is way to dark. My hair color is a firey intense orangey/red copper. This made it way to dark.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brittany W.
enero 6, 2023
Roots got lighter & ends got jet black.
PUBLICADO POR:
Brittany W.
enero 6, 2023
I followed the instructions and the roots got lighter and the ends got jet black. I will have to redo my hair as it looks worse than before unfortunately
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Brittany - We are very sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Frances C.
enero 6, 2023
Not as I expected
PUBLICADO POR:
Frances C.
enero 6, 2023
As a chef / cook, I can follow instructions and measurements pretty well, following the dye instructions was a piece of cake 🎂, and yet, not all my greys were covered especially in areas that were pretty saturated with the dye, I am however willing to give it another try.. hopefully a better outcome.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Frances - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela A.
enero 6, 2023
Poor coverage
PUBLICADO POR:
Pamela A.
enero 6, 2023
Used this to color my grays. Followed all instructions. Did not cover grays—now I have to re-do or pay to have it done.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Pamela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sami F.
enero 6, 2023
My hair turned orange
PUBLICADO POR:
Sami F.
enero 6, 2023
My root turned very brassy. I’m going to have to go to a salon and have the color corrected.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sami - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
linda R.
enero 6, 2023
the hair color is not coloring my grey
PUBLICADO POR:
linda R.
enero 6, 2023
I was wondering if your product has been reformulated because it is not covering my grey hair. I know grey coverage is difficult but the side of my head after coloring is looking like no coloring has been done. I have already told the customer service dept. about this problem and they said they gave me 20Vol but it still is not working! Any more suggestions?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tonya S.
enero 5, 2023
Terrible!
PUBLICADO POR:
Tonya S.
enero 5, 2023
Total waste of money. I may as well not have even colored my hair. It did nothing at all. What a waste. The smell was so strong. Very disappointing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tonya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Bianca S.
enero 5, 2023
zu teuer für eine Tönung
PUBLICADO POR:
Bianca S.
enero 5, 2023
Es ist keine Färbung ! Farbe wäscht sich bei jeder haarwäsche raus, Ansatz wird nach der 2 ten wäsche wieder Grau, Farbexperten wollten sich melden, doch das geschah bis heute nicht.
Verpackung und Material selber sehr gut aufgemacht und sehr qualitativ hochwertig zumindest scheint es so, aber das Produkt erfüllt nicht die Erwartungen und nicht das Geld was es gekostet hat !! da gibt es eine einfache haarfärbung bei rossmann schon für 5,99 €.
Preis-Leistungsverhältnis somit negativ, natürlich kostet die nette Aufmachung viel Geld aber davon werden meine Haare nicht schöner.
Fazit: wer eine coloration haben möchte ist hier komplett falsch, wer eine Tönung haben möchte für eine gewisse Zeit wäre hier richtig Frage stellt sich nur sind 25 € nicht zu teuer für eine normale Tönung?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bianca S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Brittany C.
enero 4, 2023
Completely wrong
PUBLICADO POR:
Brittany C.
enero 4, 2023
I was looking for a change but ended up with root touch up color. I don't remember ever saying I needed a root touch up, nor have any idea how my custom color became a root touch up kit. I'm super disappointed. I was so excited to try this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rashawna F.
enero 3, 2023
Nice color but does not cover greys
PUBLICADO POR:
Rashawna F.
enero 3, 2023
The color is nice, but it does not cover my gray hairs. I’ll leave the color on longer at the bottom and follow directions but it still does not provide coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rashawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy P.
enero 3, 2023
Does not work on gray hair
PUBLICADO POR:
Tracy P.
enero 3, 2023
Did not work on my gray hair. It is very messy products. Save your money and go to the real salon. I followed the instructions to the T and still have my gray after the first wash. They did not indicate that this is a reoccurring plan and started to send out another box to me. Luckily I was able to stop it. One star for easy to cancel the reoccurring order.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Trista L.
enero 3, 2023
It’s ok but not
PUBLICADO POR:
Trista L.
enero 3, 2023
It’s definitely not covering my greys
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Trista - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Decole D.
enero 3, 2023
Trash
PUBLICADO POR:
Decole D.
enero 3, 2023
Trash color doesn't work on African hair textures, neither did it last.Company keeps trying to charge my debit card when I've only ordered once.Fake fake fqke
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Decole - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. Also, we’re so sorry to hear that you were disappointed by the results of your color application. We have reached out to you via email to discuss these matters further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Keely O.
enero 3, 2023
Great products but color sucks
PUBLICADO POR:
Keely O.
enero 3, 2023
The image of the hair color that was being sent to me was dark... i got the exact same color of my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Keely - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sherri S.
enero 3, 2023
EXPLODED all over my white bathroom.
PUBLICADO POR:
Sherri S.
enero 3, 2023
I had the Custom color set and the ends refresher. While showering and rinsing the color out of my hair, The roots bottle exploded! It hit the ceiling, the floor, the counter everywhere! I have been using your product for many years and have never had this happen. Now I need to hire a painter to fix the paint on the ceiling.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Sherri - We’re truly sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and look forward to working with you to resolve this matter.
PUBLICADO POR:
Nikki F.
enero 2, 2023
Didn't cover greys
PUBLICADO POR:
Nikki F.
enero 2, 2023
I really liked the color but it didn't cover two stubborn grey spots. I'm wanting to get back to my natural dark brown color. Top of head has a lot of brown in it but the back is still black. Can all this be solved. Do not send my color until I decide what to do. Thanks
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nikki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cheryl D.
enero 2, 2023
Too light
PUBLICADO POR:
Cheryl D.
enero 2, 2023
Color was too light
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cheryl - We’re sorry to hear that your color came out lighter than you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Barbara G.
enero 2, 2023
Grey too soon
PUBLICADO POR:
Barbara G.
enero 2, 2023
I will be canceling my orders as I’m grey after one week. I have found an OTC product that lasts a lot longer. Too bad as I liked everything about it in the beginning
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lynette R.
enero 2, 2023
No received
PUBLICADO POR:
Lynette R.
enero 2, 2023
I haven’t received my last colour yet, it was due 19.12.22
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lynette! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Jamina H.
enero 2, 2023
disappointed
PUBLICADO POR:
Jamina H.
enero 2, 2023
I recently got an order of a hair color from you. I was very disappointed. The coverage was not ghood, still have a lot o gray . I followed the directions correctly but it did not work. I cannot recommend this product.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jamina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary Anne L.
enero 2, 2023
Stronger smelling product, did something change?
PUBLICADO POR:
Mary Anne L.
enero 2, 2023
I have been a satisfied customer since 2015. In the past I didn't noticed much smell after applying product to my head for 30 minutes, UNTIL this last color that I received Aug. 2022. I could not wait to rinse it out, it was that bad, yes. What has changed? I am hesitant now to buy another color set.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary Anne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelsey G.
enero 2, 2023
Hot Roots
PUBLICADO POR:
Kelsey G.
enero 2, 2023
The only thing this color changed was my roots. Which are now hot roots. Didn’t even change the rest of my hair. Super disappointed and will not be ordering again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
christina C.
enero 1, 2023
no value in this product
PUBLICADO POR:
christina C.
enero 1, 2023
I have sent in photos of my colored hair and highlights from several angles taken in natural lighting and this is the second time I have been sent a non compatible color product. I do not see the value of this product . Very disappointing as i was needing to use for gray coverage while on my extended out of country vacation . it has turned out lousy. has an auburn/red color to it . not formulated to cover my gray for more than a couple of days .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara B.
enero 1, 2023
Too much gold
PUBLICADO POR:
Barbara B.
enero 1, 2023
I asked to darken the shade and get rid of the gold. I loved the darker shade but it seemed even more gold than the lighter version. I really don’t like this color on me. FYI, I canceled because of the shipping cost not the disappointment in the color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Barbara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catherine Q.
enero 1, 2023
Disappointed!!!
PUBLICADO POR:
Catherine Q.
enero 1, 2023
For the past few treatments, I've had unsatisfactory coverage of my roots. With my Dec rush order, I raised the issue in a message and noted that I had discovered thru trial & error that I needed to leave the product on for 40 mins. I asked if that cld result in overprocessing, but got no response. Now I'm wondering if bottle application cld be the problem. The developer bottle is so small that when I pour in the color it's almost to the top, making it very difficult to properly mix thru shaking. I always start with the roots along my part, meaning that I'm always applying the liquid at the top of the bottle to that area. That's where I've had stubborn grey immediately post treatment. So my current theory is that I've consistently been applying the least well-mixed liquid at the top of the bottle to my part roots, where strong, well-mixed color is most needed! I plan to revert to using a bowl but I no longer have a brush. Can you please include one with my next rush order? I'm sure you can understand my disappointment - going to the trouble and expense of buying and applying color and making rush orders that take a week to arrive only to get spotty results. Thanks for reading and I'd appreciate a response.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Magdalena P.
diciembre 31, 2022
Unfortunately didn't like it
PUBLICADO POR:
Magdalena P.
diciembre 31, 2022
I didn't like my colour the first time, so I've got new formulation free of charge but it's still not what I wanted.
2 de 2 personas encontraron este comentario útil. ¿Y tú?
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