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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patty M.
junio 2, 2023
I wasn't happy with my new color
PUBLICADO POR:
Patty M.
junio 2, 2023
The new color did not cover my grey it turned it a funky color at first and was gone in two washes
This time the color dried my hair out as well, The first color that i ordered had a hint of purple and that one did not dry my hair out . I do not like red in my hair and the new color turned the rest of my hair a reddish color in two washes I need to do a revamp on the color before you send me any more. How do I go about this?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Pauline T.
junio 1, 2023
Dry
PUBLICADO POR:
Pauline T.
junio 1, 2023
Product doesn’t cover grey very well and my hair is very dry even after using your shampoo and conditioner in the package and no shine at all
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pauline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angelique M.
mayo 31, 2023
The light brown turned black
PUBLICADO POR:
Angelique M.
mayo 31, 2023
I talked to a color specialist from really at length about my hair and color. She told me to use a tint rinse and light brown color. I did and my hair turned black.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Angelique - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Stephanie R.
mayo 31, 2023
Don’t bother
PUBLICADO POR:
Stephanie R.
mayo 31, 2023
The color did not come out as it should. I’ve dyed my hair plenty of times before and had no problems. I followed the instructions to a t and will not reorder. I don’t like to write bad reviews but I was quite excited about this product and was let down. Sorry
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sylvia M.
mayo 31, 2023
Not satisfied
PUBLICADO POR:
Sylvia M.
mayo 31, 2023
My roots * which are gray stayed the same.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aj B.
mayo 30, 2023
Still grey
PUBLICADO POR:
Aj B.
mayo 30, 2023
Did not cover my greys
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aj - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie M.
mayo 30, 2023
Gray Coverage
PUBLICADO POR:
Stephanie M.
mayo 30, 2023
Did not color gray
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
.
mayo 30, 2023
Charged your account whenever they like
PUBLICADO POR:
.
mayo 30, 2023
Be careful before subscription. If you would like to be charged and received products without even being notice, eSalon is your choice. And you don’t even have an option to delete your account details, the only thing you can do is to turn off subscription. I feel very insecure as they are not only charged me according to my subscription period but will suddenly shorten the order period, charged me with my credit card details with an email AFTERWARDS. It is really a bad user experience. I feel that they can use my card info buying their products and send to my home whenever they want and if you want to cancel the order they forced you to, you have to call them back and can’t do it online!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katie H.
mayo 30, 2023
Color review
PUBLICADO POR:
Katie H.
mayo 30, 2023
I would like it a little more copper but not as warm red as the last one from May.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Victoria J.
mayo 29, 2023
Wrong color
PUBLICADO POR:
Victoria J.
mayo 29, 2023
I was suppose to have a dark red and instead my hair turned orange. Reached out without any response. Cancelled.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Victoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Harriet C.
mayo 29, 2023
Awful colour match.
PUBLICADO POR:
Harriet C.
mayo 29, 2023
I ordered medium brown for my hair jt came out black. It is dreadful. I would not recommend this to anyone. It is cheaper than a salon for a reason, it’s is awful quality and it is not worth it
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Harriet! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back t you to help you further.
PUBLICADO POR:
Hanna M.
mayo 29, 2023
Not a pleasant surprise
PUBLICADO POR:
Hanna M.
mayo 29, 2023
First of all it makes me angry each time, that the color is only for roots. I don’t want to do roots only, I do not have technique for that, it gets messy. Last two times I was starting with roots but ended with color on all hair. Although it was nice and I was happy, this time it went wrong. I don’t know how can this be same mix as always. My hair is dark and dull. I’m not sure this product is really for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that your experience was not as expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Louis A.
mayo 28, 2023
Hair color
PUBLICADO POR:
Louis A.
mayo 28, 2023
The hair color did not work for me. I requested that I have no red colors or red colors in my hair after. I dotted and the only colors that Came up was. Was auburn
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Louis - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Holde M.
mayo 27, 2023
Nie wieder!!!!
PUBLICADO POR:
Holde M.
mayo 27, 2023
Ich hatte ein Kennenlernset bestellt und erhalten. Da ich nicht zufrieden war und auch kein Abo abschließen wollte, nahm ich per Mail Kontakt zu eSalon auf, um mein bereits über Klarna eingezogenes Geld einer zweiten Lieferung zurück zu bekommen. Ich habe keine 2. Lieferung bestellt und auch nicht erhalten. Meine Mails vom 2. und 24. Mai werden einfach nicht beantwortet. Kein gutes Verhalten HM
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Holde M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Melissa T.
mayo 26, 2023
I was excited
PUBLICADO POR:
Melissa T.
mayo 26, 2023
This hair dye was gritty and fried my hair I'm pretty unhappy
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Petra S.
mayo 26, 2023
Nicht schlecht
PUBLICADO POR:
Petra S.
mayo 26, 2023
Leider kein optimales Ergebnis, aber besser als andere Färbemittel aus der Drogerie!
Das Farbergebnis wurde jedoch leider nicht getroffen und die Sendung kam nie pünktlich:(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Petra S. Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Stephanie G.
mayo 26, 2023
Too dark
PUBLICADO POR:
Stephanie G.
mayo 26, 2023
This colour came out way too dark and had lots of red tones in it. I want to rid of the red in my hair and this picked it up more that when it lightened more red came out.
This is just not the colour I wanted to achieve and was disappointed
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are so sorry to hear your color did not turn out as you had hoped! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angi
mayo 26, 2023
Totally wrong
PUBLICADO POR:
Angi
mayo 26, 2023
I am a full on ginger! Not wat I asked for!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Angy! We are so sorry to hear that you are not happy with your custom blend. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Lisa M.
mayo 26, 2023
Not as blonde (light) as I'd imagined
PUBLICADO POR:
Lisa M.
mayo 26, 2023
Where my hair has been highlighted previously, the colour has taken well and is the colour I expected. However, the rest of my hair especially the roots are a reddish brown. I ordered Medium Blonde but it looks more Auburn! Not what I was hoping for : (
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lisa! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Lisa E.
mayo 26, 2023
Lackluster gray coverage
PUBLICADO POR:
Lisa E.
mayo 26, 2023
I tried this a few times and the gray coverage is terrible for me. Within a week my gray temples reveal themselves. I never had it happen as quick. I tried all the the remedies and it still doesn't work. I like the color though. I also tried to cancel but it doesn't seem to go through : (
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jessica G.
mayo 26, 2023
Review
PUBLICADO POR:
Jessica G.
mayo 26, 2023
Received the hair dye and it partially spilled within the box was unable to use it
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jessica - We are so sorry to hear that your color arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessica W.
mayo 25, 2023
Didn't cover
PUBLICADO POR:
Jessica W.
mayo 25, 2023
Was disappointed as my grays didn't get covered and I dont feel like there is much dimension in the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Suzi S.
mayo 25, 2023
NOT happy
PUBLICADO POR:
Suzi S.
mayo 25, 2023
The colour did not at all hide my grey hair and I followed the instructions to the T. Very disappointed as was super impressed up until using it!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ana U. We are so sorry to hear our colour did not meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debbie D.
mayo 24, 2023
Wanted same color as first one I received
PUBLICADO POR:
Debbie D.
mayo 24, 2023
Wasn’t right color for my hair as didn’t last 2 washes and made my roots look ginger and awful.
My very first order I put in that color was amazing I did put a note on to say that I wanted same color as my first one but never got it 😭
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Debbie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Amanda C.
mayo 24, 2023
Not colour requested
PUBLICADO POR:
Amanda C.
mayo 24, 2023
I requested to go lighter for summer but no change to colour that arrived.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marian T.
mayo 23, 2023
My hair turned out brown instead of blonde...it was a disaster
PUBLICADO POR:
Marian T.
mayo 23, 2023
My hair turned out brown instead of blonde...a real disaster
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marian! We are so sorry to hear that your color turned out different from expected. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
April M.
mayo 23, 2023
Order wrong
PUBLICADO POR:
April M.
mayo 23, 2023
I'm considering ordering my monthly hair dye from elsewhere.
My intentions were to be receiving a bright vibrant Red. I've been lightening my hair for a couple months now from black. So now its mostly grey. So that when this order got to me, I could dye it Red.
I went to the color change tab, wrote specifically what I wanted.
I just got an email stating that my (light brown/copper) 'color change' had been shipped yesterday? Umm, what happened to shipping what I WANTED?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
April - Thanks for reaching out! We're so sorry to hear the color we are sending you is not what you are wanting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Micaela G.
mayo 23, 2023
Not medium blonde
PUBLICADO POR:
Micaela G.
mayo 23, 2023
I got medium blonde and put it on my light blonde bleached hair and it made my hair brown!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Micaela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Meike H.
mayo 23, 2023
Graue Haare nach 2 Wochen
PUBLICADO POR:
Meike H.
mayo 23, 2023
Leider habe ich bereits nach 2 Wochen schon wieder einen ordentlichen grauen Ansatz, mit den bisherigen Farben von DM kam ich ca 5 Wochen aus :/
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Meike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Linda P.
mayo 22, 2023
Need to cancel
PUBLICADO POR:
Linda P.
mayo 22, 2023
I can't seem to cancel. Please, Just retired. I am broke
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Linda - Thank you for reaching out! There are a lot of options for you with eSalon. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tina K.
mayo 22, 2023
Turned orange
PUBLICADO POR:
Tina K.
mayo 22, 2023
Followed all instructions and hair ended up turning orange so I ended up buying a cool toner to fix it. Very dissatisfied.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Barbara P.
mayo 22, 2023
Naja...
PUBLICADO POR:
Barbara P.
mayo 22, 2023
Leider hat mich weder der Farbton noch die Abdeckung wirklich überzeugt. Leider war die komplette Grau Abdeckung ein Fehlschlag, sehr schade...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Barbara P.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Heather S.
mayo 20, 2023
Roots
PUBLICADO POR:
Heather S.
mayo 20, 2023
Did not cover all my roots still shows my grays and my roots look ashy green.. going to a family reunion next weekend with green hair really disappointed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katherine J.
mayo 20, 2023
Bit too dark
PUBLICADO POR:
Katherine J.
mayo 20, 2023
The first order seemed to be much lighter. I didn’t actually use the second order as I was just trying the service out. I used the 3rd order and it is much darker than the original. I have naturally red hair, more towards the auburn copper side and now my hair is brunette, no red at all.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Katherine! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Rebecca G.
mayo 20, 2023
Not enough red too much black
PUBLICADO POR:
Rebecca G.
mayo 20, 2023
It doesn't even cover the greys and isn't enough for my hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kerstin W.
mayo 20, 2023
Farbe
PUBLICADO POR:
Kerstin W.
mayo 20, 2023
Mir war die Farbe noch zu hell,
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Amanda S.
mayo 20, 2023
Didn’t receive my color
PUBLICADO POR:
Amanda S.
mayo 20, 2023
Tried to contact costumer service several times, never got an answer, still waiting for my color!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Amanda! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Leanne D.
mayo 20, 2023
Missing Purple
PUBLICADO POR:
Leanne D.
mayo 20, 2023
This new color formula was really disappointing. The purple tint was missing, the color was just a mid-brown tone.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Leanne - We're so sorry to hear you were disappointed with your recent color application. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
SHIRLEY S.
mayo 19, 2023
This dye did not work.
PUBLICADO POR:
SHIRLEY S.
mayo 19, 2023
After using this to cover my last dye that was more red than I wanted each time I washed my hair the towel used to dry it came off covered in dye. The result is I am back to the red that I wanted to cover. My daughter who studied hairdressing at college applied it so I know that it was done correctly. She dyes the hair of 4 members of my family and this is the first time.this has ever happened to anyone.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
SHIRLEY S. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please check your inbox for more details.
PUBLICADO POR:
Pauline P.
mayo 19, 2023
Brassy looking
PUBLICADO POR:
Pauline P.
mayo 19, 2023
This was my third time using esalon and the result this time wasn’t good. My hair had distinct brassy tones. I contacted customer service for assistance in correcting the problem and after a full day I received a reply that basically suggested I buy more dye. I researched the issue myself and cancelled service.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pauline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa S
mayo 19, 2023
Brassy and dark balance is off!
PUBLICADO POR:
Lisa S
mayo 19, 2023
Was at a 9 Blonde light in color and they would not match me they sent me a 8 medium (a whole year of work gone ) to a dark color with red and yellow tones. Was told ( afterwards sending me a second box that made my hair darker) they could not match my color! Was told they would not go lighter than two tones of your natural color but that wasn’t the color I had. The pro side is they answer the phone every time you called. The con they can’t match the color you have regardless of pictures they should’ve just been upfront about it.
I just went out and I was asked if I was a red head! Embarrassing!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline S.
mayo 19, 2023
color is off
PUBLICADO POR:
Jacqueline S.
mayo 19, 2023
I got the golden brown, which didn't look great and then I got the light brown, which is too light, but the dark brown would be too dark. Just haven't been able to find my color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cas P.
mayo 18, 2023
Turned my brown hair jet black
PUBLICADO POR:
Cas P.
mayo 18, 2023
Turned my hair jet black not medium brown. Not what I wanted at all. My hair came out really awful
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cas P. - Thank you for reaching out to us. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela H.
mayo 18, 2023
Didn't work well
PUBLICADO POR:
Pamela H.
mayo 18, 2023
I am disappointed with the eSalon color, partly my own fault.
Pros; super easy to use, everything was included in the kit, kit was beautifully packaged, color was exactly what I ordered.
Cons: the color I ordered was too dark and didn't look like a natural color. I chose the color and unfortunately, choosing from a small color online, I choose the wrong color. After washing my hair the second time I noticed that grey was showing already in my temples. I don't know if my hair just doesn't hold the color or the color doesn't stay on grey hair. I'm a senior and even perms don't hold the way they used to so it may be my hair.
Outcome: I won't order again but I'll go back to having my hairdresser color my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Aleisa B.
mayo 18, 2023
Okay… In the interim
PUBLICADO POR:
Aleisa B.
mayo 18, 2023
I’ve needed 20 volume. The whole top of my head is grey and I wanted more of an orange hue and ended up with a pink/brown hue after some fading
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Aleisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kelly G.
mayo 18, 2023
Can’t cancel subscription
PUBLICADO POR:
Kelly G.
mayo 18, 2023
I can’t cancel my subscription
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tatiana S.
mayo 18, 2023
Much too dark
PUBLICADO POR:
Tatiana S.
mayo 18, 2023
My hair turned a murky brown instead of light ash blonde. No thank you!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tatiana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Shannon M.
mayo 17, 2023
Faded
PUBLICADO POR:
Shannon M.
mayo 17, 2023
I’ve recieved several orders with e-salon and all were easy and great and within a couple of weeks they were faded even though I’ve gotten permenent. Within a few days of using this new dye my hair faded back to its previous color. Very unhappy I spent money on this just for it to not even last a week.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Shannon - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
kathy G.
mayo 17, 2023
Did not spread evenly
PUBLICADO POR:
kathy G.
mayo 17, 2023
Followed all the directions to a T and ended up with red only on my part and around my face.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kathleen V.
mayo 17, 2023
Not so great
PUBLICADO POR:
Kathleen V.
mayo 17, 2023
Old color is better
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shirley W.
mayo 16, 2023
Didn't cover my grey but
PUBLICADO POR:
Shirley W.
mayo 16, 2023
I like the color and the way my hair feels but it didn't cover my grey very well.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Shirley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel M.
mayo 16, 2023
Never recieved it
PUBLICADO POR:
Rachel M.
mayo 16, 2023
I never recieved my order. No communication nothing...so I can't tell you if it is worth the purchase...as of now... very disappointed!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rachel - We're so sorry to hear that you did not receive your order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather B.
mayo 16, 2023
Meh but getting there
PUBLICADO POR:
Heather B.
mayo 16, 2023
The color is not quite right and does not look natural. Too much plum or red. I think we can get there as esalon is so easy to work with!.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nikki P.
mayo 15, 2023
My hair turned orange!!!
PUBLICADO POR:
Nikki P.
mayo 15, 2023
I ordered from esalon before without any issues. This last time I ordered 2 bottles of color & used one bottle then the second bottle a few months later and my hair literally turned orange all around my hairline!! I am so disappointed and will not order from esalon ever again.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nikki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Iris G.
mayo 15, 2023
T doesn't do what is supposed to
PUBLICADO POR:
Iris G.
mayo 15, 2023
The hair color doesn't seem permanent. It does not cover greys whatsoever. It also dried my hair more than other store-bought hair color.I am very disappinted.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Iris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Christi M.
mayo 14, 2023
Color bottle no seal came half full
PUBLICADO POR:
Christi M.
mayo 14, 2023
Half the color bottle was gone as it spilled all over everything in mail and made quite a mess. Not happy with the level of product quality.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandy
mayo 13, 2023
Worst customer service beware
PUBLICADO POR:
Sandy
mayo 13, 2023
This was the worst experience I’ve ever had with on line purchase.
Buyer beware it took over 8 weeks to get a credit from this company and had to call 4 times to get back part of my money. The kept the shipping cost 😡
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandy - We truly appreciate your feedback and apologize for any inconvenience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine A.
mayo 13, 2023
Did not match at all
PUBLICADO POR:
Christine A.
mayo 13, 2023
I do not like the color match at all. Way to light. Doesn't cover all the grey either.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roberta G.
mayo 13, 2023
Very disappointed
PUBLICADO POR:
Roberta G.
mayo 13, 2023
My color was supposed to be dark ash blond. I now have medium brown hair with a red undertone.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Roberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer A.
mayo 13, 2023
Déçue
PUBLICADO POR:
Jennifer A.
mayo 13, 2023
Je suis très insatisfaite pas assez pour uniformiser ma couleur car comme je l ai écrit mes cheveux poussent vite et ma première commande n est pas arrivée, donc la deuxième 15 jours de délais donc bref pas convaincue du tout…
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jennifer A. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Kelly S.
mayo 13, 2023
Unhappy
PUBLICADO POR:
Kelly S.
mayo 13, 2023
The color is nothing like my natural hair color or like the picture I sent. It’s about 3-4 shades darker. Also, the few gray hairs I do have were not covered by the dye and with my hair now being almost black they show up even more! Totally unhappy with this whole experience using this product.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sally B.
mayo 13, 2023
Easy to use but didn't cover greys
PUBLICADO POR:
Sally B.
mayo 13, 2023
Easy to use and a lovely color. Disappointed with the results overall. I have dark hair with a few greys which sadly weren't covered by the color. Tried two goes with the root cover sets but still no good. When I raised my problem the instructions were changed to leave the product on longer but this made no difference.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Marilyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Melinda T.
mayo 13, 2023
Expired
PUBLICADO POR:
Melinda T.
mayo 13, 2023
I didn’t use this until May so I guess it expired cause none of my hair was colored it’s still gray
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah H.
mayo 13, 2023
Dark hair
PUBLICADO POR:
Deborah H.
mayo 13, 2023
I don’t like dark hair that’s why I picked lighter auburn it needs to be much lighter the product seems to be good but I don’t like the color
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Maren W.
mayo 12, 2023
Farbe nicht wie bestellt
PUBLICADO POR:
Maren W.
mayo 12, 2023
Liebes Team, ich bin total unglücklich.
Die Farbe war nicht wie bestellt, es ist viel zu dunkel geworden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maren W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Diane L.
mayo 12, 2023
Pas tenu
PUBLICADO POR:
Diane L.
mayo 12, 2023
Je viens de faire ma coloration , étape par étape et cela n'est pas beau. Je suis déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Diane L. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est très importante pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Amandine V.
mayo 11, 2023
Fait le job mais sans plus..
PUBLICADO POR:
Amandine V.
mayo 11, 2023
De plus en plus déçue par vos colorations.. au final le rendu n'est pas mieux qu'avec des colorations de supermarché, si ce n'est la durée de couverture de cheveux blancs.
Mes cheveux sont ternes et secs, la couleur n'est pas lumineuse comme vous en faites la pub.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amandine V. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que votre couleur ne réponde pas à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Céline G.
mayo 11, 2023
Couleur
PUBLICADO POR:
Céline G.
mayo 11, 2023
La couleur est trop foncée mais le soin reste agréable. Les cheveux sont soyeux.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Céline G. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit plus foncée que prévu. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Falak S.
mayo 11, 2023
Very Very bad
PUBLICADO POR:
Falak S.
mayo 11, 2023
Very bad bad
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Falak! We are so sorry to hear that. Please check your emails, we just contacted you to help you further.
PUBLICADO POR:
Susann K.
mayo 11, 2023
Geld nicht wert
PUBLICADO POR:
Susann K.
mayo 11, 2023
Ich habe mich sehr gefreut und mir viel durch Werbung und Versprechen der Firma erhofft. Nach 2 Wäschen nach der Färbung war die Farbe fast raus. Ich habe alles nach Anweisung gemacht. Ich bin sehr sehr enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susann K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nicole H.
mayo 10, 2023
Erwartung nicht erfüllt
PUBLICADO POR:
Nicole H.
mayo 10, 2023
Farbe deckt nicht intensiv genug und die grauen Ansätze leider gar nicht. Schade!
Was gut war - das Shampoo
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kati Murphy M.
mayo 10, 2023
Color
PUBLICADO POR:
Kati Murphy M.
mayo 10, 2023
I wanted the color to be more red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kati - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joan B.
mayo 10, 2023
The product
PUBLICADO POR:
Joan B.
mayo 10, 2023
The color does not meet up to its advertising standards so therefore I have canceled future color packages.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela M.
mayo 10, 2023
NOT HAPPY
PUBLICADO POR:
Angela M.
mayo 10, 2023
I asked in great detail when ordering to my stylist. I DO NOT WANT RED IN MY HAIR. I asked for the lightest light brown and this turned my hair mostly RED which I am not happy about.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melissa O.
mayo 10, 2023
Doesn’t work-
PUBLICADO POR:
Melissa O.
mayo 10, 2023
I tried my original hair color late because I had already used one. I wanted to let my grays grow out a little bit so I could really see the benefits from this color. Finally used it… And it made my hair super brassy and brown nowhere close to my dark black and my grays showed up within 24 hours after I had colored it. Follow the instructions to a T. It’s far as I’m concerned it’s no different than what’s out on the market and the drug stores.
Then,I tried to cancel my subscription online because I forgot I signed up because it had such great reviews. Sadly my hair actually turned really brassy instead of my roots turning blue like they typically do on my grays they turned light brown, so I tried to cancel it and then unbeknownst to me. I should’ve put my mailbox and they’ve run my credit card again, even though I requested the cancellation. That’s what I call. Great customer service. Keep on sending people product that they don’t want and charging their credit cards. Definitely would not recommend being a wardrobe stylist and personal stylist. I would never suggest to any of my clients, so please stop charging my credit card. I will call customer service again tomorrow and request a second time for you not to charge my card anymore for hair color that doesn’t work.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melissa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Tanya O.
mayo 9, 2023
Plentiful
PUBLICADO POR:
Tanya O.
mayo 9, 2023
I actually enjoyed this experience and loved how it catered specifically to me, the one downside was.. only covered about 80% of my grey bits... I don't have many, but against my dark colour choice they stand to attention.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tanya O. - Thank you for your feedback! We’re so sorry to hear that you were not completely satisfied by the results of your colour application. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karrie B.
mayo 9, 2023
Wrong color
PUBLICADO POR:
Karrie B.
mayo 9, 2023
I said my hair would pull red and it did. The color was not a medium blonde. Nice quality of products, but not what was promised.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karrie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elaine J.
mayo 9, 2023
Great color, but won't use again
PUBLICADO POR:
Elaine J.
mayo 9, 2023
I love the color and I like that I could get it without amonia but....my hair has been coming out a LOT since the day I used it and I won't take a chance that I might be sensitive to it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elaine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We recommend performing a skin allergy test 48 hours before any hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
bothorel cyril B.
mayo 9, 2023
Le reflet de la couleur
PUBLICADO POR:
bothorel cyril B.
mayo 9, 2023
Faudrai plus de reflet bleu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
bothorel cyril B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que les résultats de votre coloration n'ont pas complètement répondu à vos attentes. Nous travaillerons avec vous afin de réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider !
PUBLICADO POR:
Patricia G.
mayo 8, 2023
My gray is not getting covered
PUBLICADO POR:
Patricia G.
mayo 8, 2023
My gray is not getting covered after leaving it on for over 45 minutes. Very disappointed with this product. What can be done or adjusted???
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Patricia - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Pat B.
mayo 8, 2023
Not good
PUBLICADO POR:
Pat B.
mayo 8, 2023
Colour did not take
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia G.
mayo 8, 2023
Resulted in brassy hair
PUBLICADO POR:
Alicia G.
mayo 8, 2023
I was hoping to color the few gray hairs I have and lighten one shade, but the end result was brassy and many of my grays didn't color. I'll probably switch back to highlighting so my grays can blend in with highlights instead.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Alicia - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Dalila R.
mayo 8, 2023
Pas satisfaite
PUBLICADO POR:
Dalila R.
mayo 8, 2023
Pas satisfaite du tout de votre produit.a mainte reprise j ai voulu résilier mon abonnement !!! Ça ne fonctionne pas. J ai envoyé un mail,aucune réponse je suis vraiment déçu de vos services.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dalila R. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration et que vous rencontrez des difficultés sur notre site. Nous vous avons contactés par email afin de remédier à cette situation et espérons vous aider. N'oubliez pas, notre garantie Coloration Heureuse est très importante pour nous !
PUBLICADO POR:
Leahnina L.
mayo 8, 2023
No changes
PUBLICADO POR:
Leahnina L.
mayo 8, 2023
My hair color is just the same after i apply and i dont want to put it back again coz it causes me dandruff after.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Leahnina! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Kathy F.
mayo 7, 2023
Color lasted only 10 days!!
PUBLICADO POR:
Kathy F.
mayo 7, 2023
I ordered black hair color. Thats what I got but after 10 days the color faded to medium/light golden brown. Not a happy camper!!! Will not use this product again!!
5/7/23 - Maggie, one of the colorists, emailed me last week. We discussed the quick fading, and she corrected the issue. So they are shipping another set of coloring. I will let you know if this works. Thank you Maggie!
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PUBLICADO POR:
B.C. S.
mayo 7, 2023
Orange - my hair ended up orange
PUBLICADO POR:
B.C. S.
mayo 7, 2023
My color was supposed to be a strawberry blonde. I've used other hair color which gave me that color. This just made my hair orange. As unnatural as can be.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
B.C. - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Terry L.
mayo 7, 2023
Didn’t cover gray enough
PUBLICADO POR:
Terry L.
mayo 7, 2023
I wanted the color a slight lighter. Since I purchased the formula without ammonia it didn’t cover the gray as well. After a week the gray is showing
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Terry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Johanna B.
mayo 7, 2023
Farbe
PUBLICADO POR:
Johanna B.
mayo 7, 2023
Leider hat die Farbe nicht so ausgesehen, wie sie beschrieben wurde. Darum werde ich wohl lieber weiterhin zum Friseur meines Vertrauens gehen. Das kostet zwar mehr, aber ich kann sofort reklamieren, wenns mal nicht gefällt und bekomme i. d. R. eine Gutschrift oder einen Schnitt gratis. Das Abo werde ich sicher nicht verlängern.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Johanna B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Paige H.
mayo 7, 2023
Not what I want
PUBLICADO POR:
Paige H.
mayo 7, 2023
I want my gray covered better and my color lighter
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Paige - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Melissa C.
mayo 6, 2023
Never received my order
PUBLICADO POR:
Melissa C.
mayo 6, 2023
I'm strongly thinking about canceling my account. I've tried to figure out how to reach the company to only get a message. I need this resolved ASAP or I shall cancel my account.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diana S.
mayo 6, 2023
Not very pleased
PUBLICADO POR:
Diana S.
mayo 6, 2023
I finally tried my custom care color.
I was not pleased. It was very messy to apply. Mixture was very thin and watery.
When rinsing off the color it took forever for it to run clear
The color was just ok. The hair is softer but it did not have a sheen
I won't be ordering it again
I also would have liked including a cap with the kit to use while waiting after application of color.
FYI I did follow the directions.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jesse
mayo 6, 2023
Supposed to be med blonde
PUBLICADO POR:
Jesse
mayo 6, 2023
It’s too red Iam not happy
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jesse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Lilly N.
mayo 6, 2023
Never
PUBLICADO POR:
Lilly N.
mayo 6, 2023
Within a month my hair color was reddish brown not a good color on me.
Also I never agreed to autoship now I have a product I don’t want can’t use and out whatever you charged me. I cancelled the autoship I don’t know why I am surprised by anything your company says.
In the salon I was charged for a glaze I never asked for and had to fight with your nasty arrogant manager to get my money back.
This happened on three separate occasions. BTW the store is the one in Eastchester NY
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I wanted to let you know that we do not and have never had a Color Studio in New York. Our Color Studios were all located in California, and they have all been permanently closed since 2020. I hope this helps! We truly appreciate your feedback.
PUBLICADO POR:
Leticia R.
mayo 5, 2023
Love the color but..
PUBLICADO POR:
Leticia R.
mayo 5, 2023
I love the color adjustment my stylist recommended. However, I started noticing grays 3 weeks after coloring. Usually I can go at least 6 weeks before seeing anything.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Leticia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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