I had asked that the color sent to me would be darker but it was not at all. It did not cover the gray I have around the temples & side burns. Please cancel all future orders .
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gina R.
junio 29, 2023
Didn’t work
PUBLICADO POR:
Gina R.
junio 29, 2023
I decided to try e-Salon again. I wrote the hairstylist about my first experience (my hair having an orange tint to it). She explained that she changed the product for me. I did EXACTLY what the directions said to do and yet my hair had the orange highlights again. Devastated, I had to go get my hair foxed the next day. Not very impressed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda R.
junio 28, 2023
Terrible product
PUBLICADO POR:
Amanda R.
junio 28, 2023
I'm sure this review won't make their site! I've never had my hair feel so dry while dying my hair! The colour and texture is like TAR!!! thick black tar! Got all over everything! Stained my neck my back, my shoulders! Yes I used the skin protector but you can't use it on your whole body!!! It covered greys VERY well! But I'm assuming that's because it's so full of chemicals seeing as how damaging it is! And the smell burned my nose (literally) and burned my eyes! I have very sensitive damaged hair and now I'm afraid when I wash this out my hair will all fall out and be like straw! Please don't buy this stuff! The reviews must be fake, or it might be ok for different colour hair, and if you don't have greys and don't have to dye your hair often...but if you do dye your hair often and have dry, damaged hair, there's better and CHEAPER products than this!
I was right all my hair was coming out in big chunks and handfuls!!! And after I washed the tar out....which took forever btw! I have never seen the water so thick and brown and not coming out no matter how much you rinse!!! And I washed, and conditioned...AND GET THIS.....My scalp was still black on both sides!!!!! I wish I could add a picture to this review! I took a wet wipe and wiped the hair dye off (this is after about 6 minutes of rinsing, washing and letting conditioner sit, and rinsing again) anyway it looked like when you take a paper towel and check the oil in your car...except it's thick tarry black!!!!!! I can't believe this!!!! My $8-$10 boxed dye is WAAAAYYYY better than this!! And they are charging $35????? For a huge f***ing mess, frustration, anger and completely DESTROYING your hair!!!!!!!! My hair was already thin...I COULDNT afford to lose THAT MUCH HAIR!!! Thanks E-salon for ruining my hair and making my life hell!!!!! I'll do anything to make sure people don't buy this! Cuz now it not only cost me $35 it cost me my hair!!! And however much money and time it's gonna take to repair it!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Denise S.
junio 28, 2023
Not a Favorite
PUBLICADO POR:
Denise S.
junio 28, 2023
I found this custom color to be a little dark on me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
BLAISE G.
junio 28, 2023
changed formula
PUBLICADO POR:
BLAISE G.
junio 28, 2023
this used to be great. what happened? Now it is watery and not enough for one bottle to do my hair. Lucky I ordered a second set by mistake. please change the formula back to original or check your manufacturer. Also gloves were too small and difficult to get on. I have been using this for months and the quality was very good. two bad sets starting in June.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Blaise - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lauren L.
junio 27, 2023
Unnatural, uneven neon red.
PUBLICADO POR:
Lauren L.
junio 27, 2023
I have been dying my hair for almost half a year with eSalon and I have never once gotten the colour I desired. Every colour was so far from what I was requesting, up until my last that was a neon red when I asked for a red copper. The root colour was not even close to the ends colour so my entire head is different colours everywhere. I have dyed my own hair for over 15 years, so it is not a technique issue. I am humiliated at work and trying my best to hide it. I will be spending even more money on a colour remover and then just going to a real salon to get it fixed. I've spend so much money trying to get the colour I asked for that I could have just gotten it professionally done and liked my hair for the past half year.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lauren - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Adele H.
junio 27, 2023
Red Result, Poor Customer Service
PUBLICADO POR:
Adele H.
junio 27, 2023
After a year of fantastic results with this high-quality dye, I requested an adjustment to make the shade a darker blonde for the fall and winter. Instead, my hair turned red. This continued for the next three boxes until a representative finally contacted me. In the email, I was told that the permanent dye was bringing out the red tones in my hair--I don't know why it took three sequential boxes with my feedback saying, "It's still too red; I don't want any red tones" before it dawned on the team to recommend a switch to a demi-permanent. Regardless, the permanent colour does not seem to be chief culprit as the demi-permanent also made my hair redder. The reason for the one-star review derives from the fact that, when the colourist did eventually reach out, I was told that I would need to go to a real salon at my own expense in order to correct eSalon's mistake.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kitzya L.
junio 27, 2023
Didn’t last…
PUBLICADO POR:
Kitzya L.
junio 27, 2023
While the color was perfect and this was my 2nd try, it just doesn’t cover my grays. Even from the get go, they are there and within 3-4 days they are back out shining in all their glory. Sadly, I will not be continuing the product :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kitzya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gabriela B.
junio 27, 2023
Schlechte Grauhaarabdeckunz
PUBLICADO POR:
Gabriela B.
junio 27, 2023
Ich bin sehr enttäuscht. Die Farbe hat meine Grauen Haare null abgedeckt und die Farbintensität ist nicht zufriedenstellend. Da kann meine alte Haarfarbe von der Drogerie wesentlich bessere Ergebnisse erzielen. Für das Geld bin ich sehr unzufrieden und enttäuscht. Kann ich nicht weiterempfehlen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabriela B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sherry C.
junio 27, 2023
The brown seems dark!
PUBLICADO POR:
Sherry C.
junio 27, 2023
Is there a way to lighten up the brown so the purple shoes up more. Seems like the brown is dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Maeve M.
junio 26, 2023
Gray coverage is poor
PUBLICADO POR:
Maeve M.
junio 26, 2023
I love the color and ease of using eSalon. But it is not covering my grays like other products do. If you have tough grays this may not be the product for you.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maeve - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kristi S.
junio 26, 2023
Still can’t get it right!!
PUBLICADO POR:
Kristi S.
junio 26, 2023
I’ve sent pictures, and was specific “I want intense copper”. Their first attempt left my hair looking like a terrible kool aid dye job! It was a faded red and so fake. I ended up using a copper clenditioner to try and restore my hair to its rightful color. Their second attempt has left me with dark red/copper hair. Again, how can they screw this up so badly?! I tried leaving messages, I even left an image of the color I wanted. I like the kit, I like the shampoo and conditioner, and I really like the zero ammonia, though upset it took them till my second kit to remember I wanted only 10% developer; I’m doing a color deposit not a lift and tint! Not sure I want to allow them a third try given you don’t speak with a colorist directly, you play email tag and have to hope for the best. Maybe they do better for others, but my experience left me frustrated, angry, and upset to no end, and given my less then Stella rating I doubt they’ll post it since I’m their own words: We reserve the right to not post your review or remove it for any reason.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rhonda M.
junio 26, 2023
My first color
PUBLICADO POR:
Rhonda M.
junio 26, 2023
A little dark for me. Should have gone lighter.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Zeeba Z.
junio 26, 2023
Zeeba
PUBLICADO POR:
Zeeba Z.
junio 26, 2023
I don’t like the
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zeeba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brigita L.
junio 25, 2023
Colour
PUBLICADO POR:
Brigita L.
junio 25, 2023
Roots lighter, grey hair still not coloured, expected more intense red as mine was faded a lot but instead it’s darker and looks like my hair wasn’t done at all
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Brigita L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gina B.
junio 25, 2023
My hair is dry and itchy
PUBLICADO POR:
Gina B.
junio 25, 2023
I’m going to be honest, I love the colour but my hair/head has felt awful since colouring it. It’s dry and and frizzy 😑
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ginger P.
junio 25, 2023
Horrible hair color!
PUBLICADO POR:
Ginger P.
junio 25, 2023
I have been coloring my own hair for over 10 years, with no issues. I decided to try this product, & I’m so disappointed. Literally, after 5 days, you couldn’t even tell I’d colored my hair! Even initially, my roots didn’t get colored well, & the root color was drastically different than the base color provided. Never trying this again, & now having problems trying to cancel my membership. 🙁
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ginger - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anna F.
junio 25, 2023
Too dark, not what expected
PUBLICADO POR:
Anna F.
junio 25, 2023
The colour it's way too dark, it's more like dark brown with a bit of copper vibrant. I washed hair many times over last 2 days with hope it will get any lighter but didn't help. It's mean that must be good product but unfortunately not the colour I expected and not close to the one on the photo I added.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lizette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jenny W.
junio 25, 2023
Too dark
PUBLICADO POR:
Jenny W.
junio 25, 2023
Ordered a light blonde told should get medium as would come out lighter anyway but colour received is too dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jassy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sinara O.
junio 24, 2023
Damaged glove
PUBLICADO POR:
Sinara O.
junio 24, 2023
Glove came completely damaged in box of hair color..
Ripped off on the side and missing one finger..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sinara - We truly apologize that the glove you received was defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
saramelissa R.
junio 24, 2023
First time use of this color product
PUBLICADO POR:
saramelissa R.
junio 24, 2023
My hair was damaged and fried.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Saramelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ann E.
junio 24, 2023
Color
PUBLICADO POR:
Ann E.
junio 24, 2023
To much brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ann - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
S K.
junio 23, 2023
The worst!
PUBLICADO POR:
S K.
junio 23, 2023
First the color is brown, then the color is way over corrected to a very brassy blonde. I do better on my one at Sally beauty supply. Absolutely a waste of money.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
S K - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lisa H.
junio 23, 2023
Coler
PUBLICADO POR:
Lisa H.
junio 23, 2023
I need a bit darker
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sara T.
junio 22, 2023
Did not dye hair, but sure did damage it
PUBLICADO POR:
Sara T.
junio 22, 2023
I used to bottles for my shoulder length hair. The dye got really hot on my scalp, but I still left it for the 35 minutes. When I washed it off, there was no color, but it definitely fried my hair and I lost a good chunk of hair while washing it off. I definitely regret it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
PUBLICADO POR:
karrie J.
junio 22, 2023
Horrible!! Blotchy and uneven.
PUBLICADO POR:
karrie J.
junio 22, 2023
The color was horrible! I followed the instructions exactly, but my hair was two different colors. My roots were so much darker than my ends and my ends were blotchy. I had to color it over with a darker color just to attempt to correct it. Kicking myself for not canceling my membership immediately and now I have another color set on the way. I need a color job, but I don’t trust putting this on my hair again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karrie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Beate A.
junio 22, 2023
Bin nicht zufrieden und aus Einmalbestellung wurde ein Flexabo, geht garnicht
PUBLICADO POR:
Beate A.
junio 22, 2023
Farbe gab nicht das Ergebnis her was sie versprach, statt aschblond war ein blond mit Kupferstich geworden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beate A.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Stephanie M.
junio 21, 2023
Does not cover gray hair.
PUBLICADO POR:
Stephanie M.
junio 21, 2023
The color didn't touch my gray roots at all. Drugstore color will it just won't last long but this one didn't even cover at all. The rest of my hair is very nice and I love the color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak.Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sylvie C.
junio 21, 2023
Deçue
PUBLICADO POR:
Sylvie C.
junio 21, 2023
La couleur est belle mais elle ne dure pas longtemps, je l'ai fait il y a 2 semaines on voit déjà mes cheveux blancs !!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sylvie C. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est très importante pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Nadezhda M.
junio 21, 2023
Haarfärbemittel von sehr schlechter Qualität.
PUBLICADO POR:
Nadezhda M.
junio 21, 2023
Es lässt sich sehr schnell ausspülen und deckt graue Haare überhaupt nicht ab.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nadezhda M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Patricia W.
junio 21, 2023
Nicht so wie versprochen
PUBLICADO POR:
Patricia W.
junio 21, 2023
Farbergebnis nicht überzeugend.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia W. - Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Pauline P.
junio 21, 2023
déception
PUBLICADO POR:
Pauline P.
junio 21, 2023
en suivant les indications la couleur ne couvre que les racines et pas la totalité de la chevelure.
je me retrouve avec un châtain sur a longueur et un auburn aux racines...
loin de ce que j'attendais..
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pauline P. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Votre satisfaction est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vont vous contacter par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Heike G.
junio 20, 2023
Nichts für mich
PUBLICADO POR:
Heike G.
junio 20, 2023
Leider hatte ich keine Freude an meiner persönlichen Farbe und das Abo direkt widerrufen. Ich denke Haare färben ist nichts für mich und ich bleibe lieber bei meiner natürlichen Farbe.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heike G.- vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Daniela S.
junio 20, 2023
Haltbarkeit
PUBLICADO POR:
Daniela S.
junio 20, 2023
Leider gefällt mir die Farbe nicht, hält nicht lange und möchte auch keine weiteren Lieferungen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Daniela S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tiffany M.
junio 20, 2023
Terrible
PUBLICADO POR:
Tiffany M.
junio 20, 2023
This was my second order, first one was totally fine, covered my grays perfectly, no issues, this order was horrendous. Little to no grey coverage, the color looks atrocious, I’m just counting down the days til I can go get this color corrected I have no idea what happened between first and second order but this quality on the second order is so bad. This will be my final order from this company.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nancy A.
junio 20, 2023
orange roots, poor gray coverage
PUBLICADO POR:
Nancy A.
junio 20, 2023
orange roots, poor gray coverage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Isabelle L.
junio 19, 2023
Déçue
PUBLICADO POR:
Isabelle L.
junio 19, 2023
Livraison et qualité du colis très bien, en revanche quantité du produit insuffisante et ne couvre pas les cheveux blancs. Je vais essayer de faire corriger le mélange
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabelle L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Ingrid E.
junio 19, 2023
Nice coverage
PUBLICADO POR:
Ingrid E.
junio 19, 2023
Very nice all over color and the products covers your entire head but I would prefer a color with copper. Now I’m a brunette.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ingrid - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stephanie K.
junio 18, 2023
Darkened my hair
PUBLICADO POR:
Stephanie K.
junio 18, 2023
I asked to maintain my copper colour.
I received the kit and trusted esalon in the choice as I show on an image what colour I had and which I wanted.
It made my hair brown while it has a intense orangy golden copper.
I’m very disappointed and need to go to fix this, also it didn’t cover the few grey hair I have !
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Stephanie! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Tracy B.
junio 18, 2023
Don't know what went wrong
PUBLICADO POR:
Tracy B.
junio 18, 2023
I really hated this it turned my roots an awful orange color seriously thinking of canceling my membership I don't know how I'm gonna fix this
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
LSUK
junio 18, 2023
Didn’t cover grey
PUBLICADO POR:
LSUK
junio 18, 2023
Colour was nice and I like how you can really refine it but when I first tried it but it didn’t cover my greys. Did it again a couple of weeks later in case it was my fault, spending more effort and time on the grey areas - same outcome. My grey stripes didn’t hold any colour at all. Pointless purchase and it was very expensive. I could have a better result from box dye from high street chemist.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stacie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lori S.
junio 18, 2023
Not satisfied
PUBLICADO POR:
Lori S.
junio 18, 2023
I tried my custom colir it did nothing. It didnt cover my gray roots. What a waste of money and time. We followed the instructions as written. Please help me cancel this subcription
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joanna P.
junio 18, 2023
Colour
PUBLICADO POR:
Joanna P.
junio 18, 2023
Unfortunately this time the colour was not how I imagined and has literally only covered the greys for 2 weeks. Disappointed.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joanna P. - Thank you for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kay E.
junio 17, 2023
WAY TOO DARK
PUBLICADO POR:
Kay E.
junio 17, 2023
My previous order was a light golden brown with blonde and red. I know you will tell me this last order is the same formula, but my hair is now dark brunette! The directions said to leave the color on for 40 minutes which seemed a long time, but I did it.
If this is what is going to happen with each color and I can't count on my hair coming out the same each time, then what's the purpose? Very Disappointed!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kay - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kara
junio 17, 2023
Did nothing for my hair
PUBLICADO POR:
Kara
junio 17, 2023
I have dark brown/black hair and it did NOTHING for me. The color didn’t even show at all, it barely even showed on the parts of my hair that were already dyed to a brighter color. Save your money
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber M.
junio 16, 2023
Didn't color
PUBLICADO POR:
Amber M.
junio 16, 2023
I used this and it didn't color my hair except the ends. Now I'm left with black looking ends and auburn in the rest of my hair. Will never try this again. I'll stick with professional salons.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Debbi T.
junio 15, 2023
Too dark
PUBLICADO POR:
Debbi T.
junio 15, 2023
The first order left my hair sort of reddish after a couple of weeks. This time, left it really dark.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Debbi - Thank you for reaching out! We are sorry to hear that your latest color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Danielle A.
junio 14, 2023
Not perfect
PUBLICADO POR:
Danielle A.
junio 14, 2023
I tried several different formulas to try and match my natural color but it was never quite right. The product is easy and convenient though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Danielle - We're truly sorry that our color did not provide the results that you expected and appreciate you sharing your feedback. We are always looking for ways to enhance our color and products.
PUBLICADO POR:
Daisy
junio 14, 2023
Doesn’t cover Gray
PUBLICADO POR:
Daisy
junio 14, 2023
I’ve tried it 3 times now and it does not cover my grays. It is a lovely color, however a little darker maybe a medium ash blonde and adding Olaplex would be great!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Daisy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Natalie P.
junio 14, 2023
A MESS
PUBLICADO POR:
Natalie P.
junio 14, 2023
Does not work for me. It stained my pillow cases for weeks. And even after cancelling after first order I’ve been charged twice since. No where is the a number to call. Unfortunately a really bad experience.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Natalie - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa C.
junio 14, 2023
Déçue
PUBLICADO POR:
Vanessa C.
junio 14, 2023
Trop de blond foncé pas assez de roux ou cuivré.
C'est de plus en plus fréquent. J'étais très contente maintenant c'est le contraire.
C'est pourquoi j'arrête mon abonnement.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Simon N. - Merci pour votre commentaire. Nous apprécions votre patience concernant nos délais de livraison. Nous serions heureux de vous aider et allons revenir vers vous par email afin de vous tenir informer de l'avancée de votre commande. À très vite !
PUBLICADO POR:
Laura P.
junio 14, 2023
Leider nicht so wie erwartet
PUBLICADO POR:
Laura P.
junio 14, 2023
Generell sehr schönes Konzept, schnelle Beratung und Versand, sowie sehr einfache Handhabung: top! Leider sind meine Haare ziemlich dunkel geworden mit dem Produkt, ganz besonders in den Längen, obwohl ich die Anweisungen sehr genau befolgt habe. Zudem fand ich den Geruch sehr penetrant und aggressiv - weiß aber nicht, ob da sehr viel zu machen ist. Schade, da ich die Idee hier hinter sehr interessant und spannend fand!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Laura P.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Angela S.
junio 13, 2023
Grey's did not take
PUBLICADO POR:
Angela S.
junio 13, 2023
After only two weeks, my greys turned red rather than staying brown. I have lots of grey at my part and I used the special pre-color spray for the grey hair. At first, I loved the color, but it didn't last at all. I am extremely red at my part. I have only used the product once and loved the texture of my hair, but the color needs to last longer. I will try it one more time to see if it will last longer next time.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan S.
junio 13, 2023
Bad cover, messy application and lots of waste. Not vegan either!
PUBLICADO POR:
Megan S.
junio 13, 2023
I was initially happy with this because I loved the colour but now that my hair has settled I definitely think my roots look darker. I followed the instructions and did the root section first but actually I wish I hadn’t as I’ve never had this problem before with home dyes. I feel like I need to dye it again now but I don’t want to hurt my hair with the extra dye.
It was also incredibly messy! The shower unit was covered due to the last stage of pouring the colour over at the end. Oh and there was a lot of waste!! I have long hair but I had well over half a bottle of each colour left (I actually wish I just used the roots colour on the ends and saved the other bottle for a second dye).
I was annoyed to see this product had silk in it, my fault for not double checking it was vegan but silk is such a cruel ingredient, I appreciate you have a peta certification but I don’t see the need for such a cruel ingredient when there are so many vegan alternatives.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Megan! Thanks for stopping by. We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Amy T.
junio 13, 2023
Not impressed
PUBLICADO POR:
Amy T.
junio 13, 2023
This dye did almost nothing for my grays!!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Joanne P
junio 12, 2023
Fading
PUBLICADO POR:
Joanne P
junio 12, 2023
Color fades within days showing grey. If I wasn’t grey I would like the product
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tracey W.
junio 12, 2023
I did everything per instructions and didn’t cover my gray
PUBLICADO POR:
Tracey W.
junio 12, 2023
Was really excited to color my hair but even following to directions exactly looks off and it did not cover my gray
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tracey - We’re sorry to hear that you were unhappy with the results of your custom color. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne-sophie G.
junio 12, 2023
Un peu decu
PUBLICADO POR:
Anne-sophie G.
junio 12, 2023
Couleurs beaucoup trop foncé par apport à mes attentes, manque de reflets....j espère que la prochaine fois elle sera plus clair surtout pour les longueurs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne-sophie G. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Rennee B.
junio 11, 2023
too dark
PUBLICADO POR:
Rennee B.
junio 11, 2023
too dark, I was hoping for a darker shade of medium brown and better gray coverage, I didn't expect an actual dark brown. I thought there was maybe something a little more nuanced, not dark brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rennee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Freda T.
junio 11, 2023
A little intense.
PUBLICADO POR:
Freda T.
junio 11, 2023
I want dark brown hair color, but...
I'm glad I only left the color on for 11 minutes and not 35 minutes.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Freda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sabira A.
junio 11, 2023
Nicht zufrieden
PUBLICADO POR:
Sabira A.
junio 11, 2023
Farbe viel dunkler
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabira A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Dani M.
junio 10, 2023
Once again my hair is black instead of brown!
PUBLICADO POR:
Dani M.
junio 10, 2023
Milk Chocolate brown. That was the request and for the 2nd time it is black and horrible. I'm out! Back to Madison Reed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dani - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ariel R.
junio 9, 2023
It burned my skin
PUBLICADO POR:
Ariel R.
junio 9, 2023
Give it a 3
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ariel - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Cassandra N.
junio 8, 2023
Soooo disappointed
PUBLICADO POR:
Cassandra N.
junio 8, 2023
It’s hard to list everything wrong with it but first off it stinks, the worst smelling hair dye I’ve ever used. It made my hair feel dry, extremely tangled,frizzy and brittle. I followed the instructions exactly, except for I didn’t have enough dye left to do the final rinse with it. That being said I BARELY had enough to cover my hair, my hair is about to the middle of my back. The free bottle is technically a scam because you need both bottles if you’re following the directions so you really don’t get extra. I made sure to saturate my greys but they didn’t get covered, I’ve never had a problem with my old hair dye. And lastly it is way too dark, it was supposed to be medium brown and now that my hair is dry it’s closer to black than brown. I thought that this was supposed to be better than box dye but L’Oréal Féria has never disappointed me like this
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cassandra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
R.yz
junio 7, 2023
Nicht gut
PUBLICADO POR:
R.yz
junio 7, 2023
Die farbe hat mein haare fast schwarz gemacht obwohl meine haare heller waren und es ein aufheller war! Ich wollte ein schokobraun
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
R.yz - Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Christel D.
junio 7, 2023
Finalisée de la coloration trop terne
PUBLICADO POR:
Christel D.
junio 7, 2023
Bonjour nous avons bien reçu la commande, la couleur a été appliquée hier, je sais pas si c est nous qui avons PS bien fait ou si c est la couleur qui est comme ça,je suis très déçu, je la trouve terne, quand je sors de chez le coiffeur mes cheveux sont brillant, la PS du tout, on dirait que ma couleur a déjà deux semaines, pourtant elle a été faite hier.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christel D. - Merci pour vos commentaires. Nous sommes sincèrement désolés que votre coloration n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour remédier à cette situation. Dites-nous si nous pouvons vous aider davantage.
PUBLICADO POR:
SYLVANA D.
junio 7, 2023
Color not correct
PUBLICADO POR:
SYLVANA D.
junio 7, 2023
My root turn a purple color
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sylvana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia N.
junio 7, 2023
Color not what I expected.
PUBLICADO POR:
Cynthia N.
junio 7, 2023
Please don't send me any more color/cancel my subscriptions.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ștefana T.
junio 6, 2023
Nice color
PUBLICADO POR:
Ștefana T.
junio 6, 2023
I like the color, but what if I want to change it? Why is so hard, almost impossible to change the color? Why is so hard, almost impossible to cancel an order?
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PUBLICADO POR:
Lisa C.
junio 6, 2023
Darker than before
PUBLICADO POR:
Lisa C.
junio 6, 2023
This batch seems darker than it had been before.
In general, I find it takes a lot for the water to run clear when wrenching out the color after the set time during the process.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kate D.
junio 6, 2023
Colour faded away quickly
PUBLICADO POR:
Kate D.
junio 6, 2023
I’ve got permanent colour but it faded away after 3-4 washes, every time I’d wash my hair the water was never clear, I can see so much product going down the drain. The colour is also much darker than I expected. Cancelling subscription after 2 orders😿
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kate! We are so sorry to hear that your color has faded after a few washes. Please check your emails, your colorist has got back to you to help you further.
PUBLICADO POR:
Shawna J.
junio 6, 2023
Zero Color
PUBLICADO POR:
Shawna J.
junio 6, 2023
I asked for a Cooper color. I was very clear when picking the color I wanted. For some reason, they decided to give almost no cooper at all so it's basically just an ashy blonde which is what I was trying to change AWAY from. Needless to say I'm super mad about this. Going to have to go BACK to the old fashion of buying from Walmart way because at least then the only one I have to blame is myself when it reacts badly with my hair. Save your money it's not worth it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda W.
junio 6, 2023
My box was delivered empty
PUBLICADO POR:
Linda W.
junio 6, 2023
I was looking forward to receiving a new product for my hair.But all I received was a empty box & a note from the post office saying it was damaged.So now what do I do, I have paid for it and I definitely don't want it try again so cancel any future orders
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Naira E
junio 6, 2023
commande non reçu
PUBLICADO POR:
Naira E
junio 6, 2023
j’attends tout jour ma commande du avril, aucune commande reçu, je pensais que j'avais peut être prolongé le délais de livraison, mais je viens de rentrer sur mon compte et je vois bien que la commande devais partir le 4 avril, ou est ma commande svp?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Xintong Z.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Janina W.
junio 5, 2023
Color was not what expected
PUBLICADO POR:
Janina W.
junio 5, 2023
I wanted a dark blond copper tone. Thats what it also Said on the product. Turned out super red!!!! That really sucks since i wanted a fresh up for a Wedding
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Martina T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Justyne H.
junio 5, 2023
Need help
PUBLICADO POR:
Justyne H.
junio 5, 2023
I do like the color, packaging, shampoo/conditioner and all the goodies but for some reason it is not dying the hair around front/side hairline. I'm very frustrated. Please help
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Justyne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelly S.
junio 5, 2023
Color is so flat
PUBLICADO POR:
Kelly S.
junio 5, 2023
The color has no depth. it is the most boring brown i have ever seen. Before I could even stop it, another order had already shipped so now i owe shipping. Not very happy. I could have bought this from the store with better results.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marcy F.
junio 5, 2023
Didn’t last
PUBLICADO POR:
Marcy F.
junio 5, 2023
I’ve been using this product for several years. The past two shipments have not lasted at all. Has the formula changed?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Marcy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Rebecca A.
junio 5, 2023
Hair color
PUBLICADO POR:
Rebecca A.
junio 5, 2023
The hair color was ok however my hair picked up the blue in the color and ran with it. The roots, which were a dark blonde before coloring, remained the dark blonde with now a bit of red. So the problem wasn’t so much with the color as it was my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michele F.
junio 5, 2023
To dark
PUBLICADO POR:
Michele F.
junio 5, 2023
The color is to dark, need to change to a lighter color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Michele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kathleen S.
junio 5, 2023
Slightly dark!
PUBLICADO POR:
Kathleen S.
junio 5, 2023
The first time was to light because it did not cover my greys, this time around it was to dark. The recommendation was to leave it for 40 minutes instead of 20 minutes. Perhaps the next one I only do it for 20 minutes because it has already been tweaked.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - We're so sorry to hear that your color turned out darker than you were expecting! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Bettina V.
junio 4, 2023
Leider nicht genug grauabdeckung
PUBLICADO POR:
Bettina V.
junio 4, 2023
Haare leider nach der Färbung strohig. Das kenne ich nicht.
Service toll aber die Farbe ist nichts für meine Haare...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bettina V.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Carlie V.
junio 4, 2023
Disappointed in color pay off
PUBLICADO POR:
Carlie V.
junio 4, 2023
I was very excited to try eSalon, but was disappointed in the results. The color I got was not what I expected and I made sure to follow the instructions very carefully. My hair also doesn't feel as silky after coloring as it has done with other at home coloring kits. I will not be repurchasing.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Carlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheila L.
junio 4, 2023
not a great color for the summer
PUBLICADO POR:
Sheila L.
junio 4, 2023
i asked for an adjustment on my color, i have done this before with good results but this color was way too dark, between this and the awful high lights - i was not impressed. i was going to my bf family for a baby shower, and this just looked terrible
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Nicole J.
junio 4, 2023
Not so "custom"
PUBLICADO POR:
Nicole J.
junio 4, 2023
I have been coloring my hair for a long time. I know what color to use but thought I'd give eSalon a try. I ordered the color closest to what I currently use but was disappointed there weren't more choices. I got a message from my "colorist" who said the color I ordered was too dark to go in one step so she changed my order to Strawberry blonde when I'm currently medium auburn. I replied that I did NOT want strawberry blonde but they sent it anyway.
My hairstylist says if I use this product it will make my hair pink. Tried to call but they don't answer. Not exactly my idea of "custom" coloring and satisfaction guaranteed!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
samantha R.
junio 4, 2023
Not a fan
PUBLICADO POR:
samantha R.
junio 4, 2023
Honestly it just gave my brown hair a gloss treatment and I have greys still. It isn’t black violet at all
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Samantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jasmina C.
junio 3, 2023
Quality decreased dramatically
PUBLICADO POR:
Jasmina C.
junio 3, 2023
Lats 2 batches were really bad. This last one in particular. Extreme pigment, so much more than other times and literally zero coverage. I actually want a refund. My grays are still showing which never happened before. Using this for years. I thought last batch was a dud but no you must have changed something as the quality is simply shit.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jasmina: We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Betty B.
junio 3, 2023
Disaster
PUBLICADO POR:
Betty B.
junio 3, 2023
After applying the paste on to the hair, I closed the cap of the bottle. After 10 seconds, the bottle got hot and explored. The color splashed all over to my white walls in my bathroom. I did not shake the bottle or nothing, and it went hot and bloated. It is very weird and dangerous. Will never use this product again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Betty - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Inez M.
junio 3, 2023
Too expensive, now better than Sallys
PUBLICADO POR:
Inez M.
junio 3, 2023
Not worth the expense
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Inez - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Daniella.
junio 2, 2023
mon set de couleur!
PUBLICADO POR:
Daniella.
junio 2, 2023
oui la couleur va bien, mais Je n'ai encore pas reçu ma commande et là ça m'inquiète; d'après le suivi du colis il reste encore 1 jour? rassurez moi!
DZ
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rekha B.
junio 2, 2023
My first trial purchase
PUBLICADO POR:
Rekha B.
junio 2, 2023
I am very satisfied about the root but for ends it really didn't worked for me as I have black asian hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rekha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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