The colors are nice. Doesn’t leave your head itchy or hair feeling like straw. I deducted 1 star for the crappy instructions and the lack of actual communication. The instructions and communication seemed like the customer service person just simply read and posted from a preset menu. The instructions I was given were incorrect for what I needed as well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anna-Marie Y.
julio 5, 2021
love the colour
PUBLICADO POR:
Anna-Marie Y.
julio 5, 2021
I wish it would cover my stubborn greys and also when you get a packed you have more than one stain blocker and stain remover
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly - Thank you so much for sharing your feedback with us. We are tickled to hear you’ve enjoyed your customized color and we cannot wait to hear your feedback on your highlights soon! We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbs
julio 2, 2021
need lighter
PUBLICADO POR:
Debbs
julio 2, 2021
I want a lighter shade
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
marsha Z.
julio 1, 2021
Good Product
PUBLICADO POR:
marsha Z.
julio 1, 2021
It is good hair color but I cannot afford the price. I love the hair care products.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Marsha - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Catherine T.
junio 30, 2021
Ravie
PUBLICADO POR:
Catherine T.
junio 30, 2021
la couleur correspond totalement à mes attentes
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PUBLICADO POR:
Edelinde H.
junio 26, 2021
Blond
PUBLICADO POR:
Edelinde H.
junio 26, 2021
Hallo Team von eSalon, leider funktioniert es nicht so wie ich es gerne hätte, vielleicht nehmen meine Haare die Farbe nicht an, wollte Goldblond mit einen Touch von Honig. Habe mich genau an die Anleitung gehalten, aber vielleicht sind die letzten 5 Minuten etwas zu kurz.
Ich finde es nicht so schlimm, da obwohl nicht direkt die gewünschte Farbe, wirkt mein Haar frischer und lebendiger als vorher. Werde aber wieder Goldblond mit etwas Honigfarbe 🍯 bestellen. Wenn es soweit ist melde ich mich, lasse dann die statt 5 Minuten länger einwirken. Ich möchte nicht zu oft färben, tu mir auch immer schwerer.
Ein schönes Wochenende
Und freundliche Grüße
Edelinde Hefele
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PUBLICADO POR:
Michelle C.
junio 24, 2021
Fab colour
PUBLICADO POR:
Michelle C.
junio 24, 2021
I found it so easy to use but my problem is the roots around face doesn't hold its colour.but the rest is fab and it shines and soft.The rest hasn't need any colour but still love how easy it is to use .Also you can say when you want it sent and how often and you can put it on hold .It is up to you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa T.
junio 23, 2021
Perfect
PUBLICADO POR:
Melissa T.
junio 23, 2021
Just wish my grey hair was slightly more colored at the same tone.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan H.
junio 23, 2021
Color Question
PUBLICADO POR:
Susan H.
junio 23, 2021
I like the color - but as I continue using it is starting to get light red highlights. Should I have an adjustment done? Thank you.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Susan - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Debra S.
junio 20, 2021
Gray blending
PUBLICADO POR:
Debra S.
junio 20, 2021
After several adjustments and conversations with a few colorists since last year, I'm finally getting my desired hair color. Part of this was that the very first color mix was lost in translation and all the others were adjustments in trying to make the proper correction. Now I can finally say I am beginning to achieve my initial desired results. It took a long time so it's very important initially to ask the colorist lots of questions and make sure you're both on the same page.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Debra - Thank you so much for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Rasa J.
junio 19, 2021
Hair feels great but can't see the pearl shade
PUBLICADO POR:
Rasa J.
junio 19, 2021
My hair feels lovely but it looks more like black/deep brown rather than intense pearl. The shade doesn't quite show.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erika - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Alvancalena W.
junio 17, 2021
Love Red color
PUBLICADO POR:
Alvancalena W.
junio 17, 2021
Not specific color I am looking for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alvancalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debra D.
junio 17, 2021
Hair Color
PUBLICADO POR:
Debra D.
junio 17, 2021
I have used my custom color twice now followed all the instructions provided. I like the color mixture but I do not feel it is covering all my gray. I may need to go darker but I am not sure what the answer is to this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your coverage. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Candice M.
junio 17, 2021
best dye i ever used
PUBLICADO POR:
Candice M.
junio 17, 2021
just need it to cover my grays for a longer time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Candice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Diane L.
junio 16, 2021
would of liked the color a tad lighter.
PUBLICADO POR:
Diane L.
junio 16, 2021
color lasted 3 wks before it was noticably grey
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ramona B.
junio 15, 2021
Great colour.
PUBLICADO POR:
Ramona B.
junio 15, 2021
Wouldn’t go anywhere else other than salon but for the price this is great.
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PUBLICADO POR:
Deborah P.
junio 13, 2021
Most recent color order
PUBLICADO POR:
Deborah P.
junio 13, 2021
I am not sure what happened, but I just put color on my hair four days ago. I have been very happy with my color, however, this time the mixture did not darken my hair at all. When I shampooed it off, the color was as light as it was before I applied the color. Do you have any idea why this would happen?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We apologize that your color did not turn out as expected! Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Julie L.
junio 13, 2021
Review
PUBLICADO POR:
Julie L.
junio 13, 2021
Really good product but I feel instructions could be clearer
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PUBLICADO POR:
kathy S.
junio 13, 2021
good
PUBLICADO POR:
kathy S.
junio 13, 2021
I have used the color twice now. I still need better gray coverage near my temples and still striving to find the right color.
but overall color is good and seems to last
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kathy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cathy B.
junio 12, 2021
Like new color
PUBLICADO POR:
Cathy B.
junio 12, 2021
I have been ordering since 2014 how many to get free color?
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color! Keep an eye on your inbox for more details.
PUBLICADO POR:
Micheline M.
junio 11, 2021
reclamation
PUBLICADO POR:
Micheline M.
junio 11, 2021
bonjour,
suite a un oubli je m'aperçois que dans les accessoires de coloration je n'ai pas eu le minuteur.
en vous me remerçiant et dans l'attente d'une réponse
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PUBLICADO POR:
Lynne M.
junio 11, 2021
Took an adjustment
PUBLICADO POR:
Lynne M.
junio 11, 2021
First color was ok but flat and not what I wanted. Second kit with color adjustment along with the highlights turned out perfect!! So be patient. It may take a couple of cycles to get it just right.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Lynne - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Jennifer C.
junio 11, 2021
Perfect tweak
PUBLICADO POR:
Jennifer C.
junio 11, 2021
I wasn’t completely happy with my initial color. I let my stylist know and she made the perfect adjustment. I love my color!
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are very excited to continue working with you!
PUBLICADO POR:
Audrey F.
junio 10, 2021
Belle couleur mais préfère le blond
PUBLICADO POR:
Audrey F.
junio 10, 2021
Je préfère le blond de ma première commande mais cest très beau quand même
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PUBLICADO POR:
diane G.
junio 9, 2021
Disappointed
PUBLICADO POR:
diane G.
junio 9, 2021
I asked for a lighter formulation and didn’t get one. I was yes it lighter for this shipment and I usually get an email asking if I want a change, and I didn’t get it
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claudia S.
junio 9, 2021
Ansatzfarbe
PUBLICADO POR:
Claudia S.
junio 9, 2021
Die Ansatzfarbe ist jetzt schon ganz gut vom Ergebnis aber noch nicht ganz so aschig wie ich mir es vorgestellt habe. Meine Naturhaarfarbe hat sehr viele Rotpikmente , die ich gerne entfernen möchte.
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PUBLICADO POR:
joanna A.
Respuesta de nuestros expertos
Alicia-We are happy to make adjustments to your color upon request. We see that your colorist reviewed your comments and adjusted the formulation for your next color order as requested. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Doris P.
junio 7, 2021
Just buy it.
PUBLICADO POR:
Doris P.
junio 7, 2021
Don't even think about it. Don't buy hair color from a box. Box color is like trying to paint a Monet with a box of crayons. E Salon gives better advice for your hair than your stylist does. You can call them and they will help you find exactly what works for you. Don't pay salon prices, either. Take yourself to dinner with that money. Your hair will be so pretty while you eat your filet.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Doris - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Donna T.
junio 7, 2021
I love my color. Thanks sara
PUBLICADO POR:
Donna T.
junio 7, 2021
It only took a couple of adjustments to get .my color just right
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PUBLICADO POR:
Sarah C.
Respuesta de nuestros expertos
Hi Donna, We're so happy to hear that you're enjoying your custom Dark Blonde color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Latonya Y.
junio 6, 2021
Great
PUBLICADO POR:
Latonya Y.
junio 6, 2021
A little darker than what I wanted but over all very great
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Latonya - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lynn M.
junio 4, 2021
Finally!!! :)
PUBLICADO POR:
Lynn M.
junio 4, 2021
I was hesitant to try eSalon at first. I figured it would be pretty much like my usual boxed haircolor...I was pretty WRONG! Thankgoodness too! I had to have neurosurgery and had my head shaved. My hair came back in a reddish brown, fell out, and then came back in dark brown with gray splotches. Nothing cool like Corella Deville, more like her pups! My hair is thick and the stubborn grays are actually more white, and I could NEVER get them to cover! Now I can! Now my hair is brown all over, looks and feels healthy, is super shiny, and doesn't fade away and turn red after several washes. It matches my skin tone too and I don't look washed out. People have complimented me looking good, cute haircut, well rested, (ha) but nobody guesses it's the haircolor. That's just fine with me! Thanks so much! :)
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Lynn - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Katie B.
junio 4, 2021
Love the Color, Doesn’t Last
PUBLICADO POR:
Katie B.
junio 4, 2021
I really love the color, but unfortunately it didn’t stick well to my hair. I have spots of blonde that showed up after a couple of weeks, which is disappointing. But even still, I will be buying the color again! It’s so pretty!
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Danielle R.
junio 4, 2021
Great service and product
PUBLICADO POR:
Danielle R.
junio 4, 2021
Other than the long delivery time I really liked the product, application choices and instructions. I will be a repeat user.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Danielle - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Toni M.
junio 3, 2021
Blah
PUBLICADO POR:
Toni M.
junio 3, 2021
blah blah
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Toni - We appreciate your feedback! Upon reviewing your profile, we see that you have already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
joelle M.
junio 3, 2021
coloration cendré
PUBLICADO POR:
joelle M.
junio 3, 2021
Je suis ravie de ce set avec toutes ses explications mais j'aurais tout de même souhaité un blond cendré beaucoup plus clair je trouve que le résultat fait un peu fade.
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PUBLICADO POR:
tamra J.
junio 3, 2021
Covered my gray
PUBLICADO POR:
tamra J.
junio 3, 2021
I’m 100% gray and used this just to give me a little color. Worked great for coverage and I’m 3 weeks into the color. I asked for more ash tones as my gray really goes gold/brassy which I don’t like.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tamra -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn G.
junio 3, 2021
Love the color
PUBLICADO POR:
Dawn G.
junio 3, 2021
Always looks very natural, but I have tough grey sideburns that color only lasts for 4 weeks, so requires touch up
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
sharron H.
junio 2, 2021
Covering gray hair
PUBLICADO POR:
sharron H.
junio 2, 2021
I followed instructions for coloring the gray hair but the gray was back within a week. I don’t want to keep coloring every two weeks. I’m a little disappointed.
The packaging was wonderful and the layout is really nice. The communication is great!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharron - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
natalie S.
junio 2, 2021
Intense colour
PUBLICADO POR:
natalie S.
junio 2, 2021
Colour was maybe a little too intense at the beginning. Should I leave it on for only twenty minutes rather than half an hour or get a slightly lighter colour? But my friends all LOVED it
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PUBLICADO POR:
Lisa Y.
junio 2, 2021
I like how it felt, But,
PUBLICADO POR:
Lisa Y.
junio 2, 2021
It didn’t seem to color the Grey as good as I had hoped. I also would like it a bit deeper, but still no red. I can send pics to help with my next box.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Holly W.
junio 1, 2021
Not covering the gray
PUBLICADO POR:
Holly W.
junio 1, 2021
I love the color, but it is not covering the gray I have acquired.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Holly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lynn W.
mayo 31, 2021
No more emails please
PUBLICADO POR:
Lynn W.
mayo 31, 2021
This account has been inactive over 2yrs!!i don't even use hair color anymore.i DO NOT wish to reactivate;update ...thank you
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynn - We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Emilie B.
mayo 30, 2021
Je valide
PUBLICADO POR:
Emilie B.
mayo 30, 2021
Couleur faite aujourd'hui chatain acajou irise bon j avoue c est pas la couleur que j attendais mais je suis pas decu quand meme on verra la.prochaine ce que ca va donner .
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer L.
mayo 26, 2021
Very unsure about this product
PUBLICADO POR:
Jennifer L.
mayo 26, 2021
I was very much on the fence about this type of service, but I thought I would give it a try at least once, because red hair can be difficult to do if not the right blend of colour. The delivery was not good for me ( it took to long) but the colour is smack on, I love the red and copper tones in it. No more carrot or cherry hair for me.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Hi Jennifer- We're truly sorry that your order arrived later than expected! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
mary W.
mayo 26, 2021
Shiny Blonde
PUBLICADO POR:
mary W.
mayo 26, 2021
I found this product easy to use,and it left my hair soft and Shiny. I have found that the colour has not held as long on my roots.But on saying that I wash my hair every other day. Because if I don't it becomes unmanageable
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Bubba - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Chloe K.
mayo 25, 2021
Dark brown hair colour
PUBLICADO POR:
Chloe K.
mayo 25, 2021
Great lovely colour and clear instructions. Only issue is my slight red tones i have in my hair.
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PUBLICADO POR:
Lauren B.
mayo 24, 2021
The closest to my natural color ever
PUBLICADO POR:
Lauren B.
mayo 24, 2021
The pros: My hair feels soft and clean (no gunk residue), it is demi-permanent (which I prefer), it 100% covered my grays, there is no trace of orange or red, my hair is very shiny, and the color is the closest its been to my natural hair color probably ever - which I've tried (unsuccessfully) to achieve from box color many times. The cons: It was quite a bit messier than I’m used to (but I didn’t stain anything, so that’s ok). And it is very dark which isn't necessarily a con, I’m just still getting used to it. Overall - I'm pretty darn impressed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lauren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Sheryl B.
mayo 24, 2021
The colour has become too dark on the lengths and the grey roots are not catchi
PUBLICADO POR:
Sheryl B.
mayo 24, 2021
The colour has become too dark on the lengths & the grey roots are not catching much of the dye. I would like to put a hold on my order for a few months so the dark ends can fade, until September. I will then change the colour and ask for more grey coverage. Thank you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynda - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eva W.
mayo 24, 2021
Bewertung
PUBLICADO POR:
Eva W.
mayo 24, 2021
Farbe top
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Bobbi. Thank you for your honest review. I wanted to mention, that we do offer a demi permanent solution that contains no ammonia! Our team of licensed colorists are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Robin W.
mayo 20, 2021
Gray
PUBLICADO POR:
Robin W.
mayo 20, 2021
Unfortunately- my gray hair is not taking the color very well- while overall - I really do love the product.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Robin - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth M.
mayo 19, 2021
ok for a touch up
PUBLICADO POR:
Elizabeth M.
mayo 19, 2021
I was rather unhappy receiving only the root touch up kit (I was previously given color sets which contained bottles for my roots and ends). My color has a heavy red/violet tint to it so it fades and with REALLY long hair I prefer to color all of my hair to help refresh the red/violet tone. I was hoping during the final rinse using the extra color it would refresh the color overall, but it did nothing.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rosie P.
mayo 19, 2021
Packaging
PUBLICADO POR:
Rosie P.
mayo 19, 2021
The color bottle opened and there was color all over the place. I have not used it yet, hope it has not gone bad
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rosie - Thank you for reaching out! Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Aina L.
mayo 19, 2021
Aina
PUBLICADO POR:
Aina L.
mayo 19, 2021
Thanx. Really great color,but dim.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Renee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
ANN N.
mayo 16, 2021
Hair color
PUBLICADO POR:
ANN N.
mayo 16, 2021
My hair is not taking the color it washes out by the 3rd week and it don't make any sense to spend that money I am a senior and live on a fix income
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ann - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jacqui S.
mayo 16, 2021
Hairsperay???
PUBLICADO POR:
Jacqui S.
mayo 16, 2021
I never ordered the hair spray...why?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jacqui - We're truly sorry for the misunderstanding about your recent order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Robin H.
mayo 16, 2021
First time use
PUBLICADO POR:
Robin H.
mayo 16, 2021
Like the coverage and texture of my hair alot. Color is correct but too much red!! Will see how next color does. Requested they have less red tones.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda P.
mayo 15, 2021
Liquid Color Formula Leaked
PUBLICADO POR:
Brenda P.
mayo 15, 2021
The product is good and the color was what I expected. The only problem the cap on the liquid color leaked out everywhere during shipping. I was able to get enough out of the bottle to add to the mix for coloring since I have short hair. Recommend a more secure way of sealing the cap so it won't leak for future shipments. :)
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brenda - We’re so sorry to hear that your hair color was leaking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dawn S
mayo 15, 2021
Brushes
PUBLICADO POR:
Dawn S
mayo 15, 2021
No brush included in last two kits so harder to apply in certain areas.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Whitney J.
mayo 13, 2021
Supposedly Brown
PUBLICADO POR:
Whitney J.
mayo 13, 2021
Well, it was suppised to be light brown & it was for about 2 shampois. Then, the red started seeping through again. I'm worried with my root touch up that it's going to be brown roots and red ends.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Whitney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer S.
mayo 13, 2021
Color now is perfect
PUBLICADO POR:
Jennifer S.
mayo 13, 2021
I'm happier with this color the first 2 times I wasn't satisfied, and color was all wrong
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Angela S.
mayo 12, 2021
Added plum colour
PUBLICADO POR:
Angela S.
mayo 12, 2021
I love the dark brown colour I use it is perfect but the plum hardly showed at all. I would like to try it again to see if it takes better the more you use it.
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PUBLICADO POR:
Dove7000
mayo 11, 2021
Terrible company
PUBLICADO POR:
Dove7000
mayo 11, 2021
I specifically told them no permanent color but they unbeknownist to me started to send permanent. I only realized when my hair was darker on the ends. Then I said send no more and they still sent it anyway. Now I am stuck with a product I have no use for. They do not answer when told cancel cancel.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Dove7000 - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura B.
mayo 11, 2021
Color didn't stick Edit: not enough dye
PUBLICADO POR:
Laura B.
mayo 11, 2021
Followed instructions but it seems like the dye for the ends didn't stick at all. The roots color seemed to hold a bit.
Edit:roots took well but ran out of dye for the bottom so the dye is uneven and hard to see.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Sandy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathleen H.
mayo 10, 2021
Good condition
PUBLICADO POR:
Kathleen H.
mayo 10, 2021
These colours definitely leave my hair in better condition than shop bought hair colourants. Feel a bit expensive but maybe worth it given the continuing good condition my hair is showing.
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PUBLICADO POR:
Fernanda R.
mayo 10, 2021
Great colour
PUBLICADO POR:
Fernanda R.
mayo 10, 2021
I loved The colour that The colourist chose for me. What I didn’t Like was that my hair ended up being too dry after the treatment and the shampoo and conditioner sent weren’t enough to nutrient my hair.
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PUBLICADO POR:
joanna A.
Respuesta de nuestros expertos
Pamela- We’re sorry to hear that your hair color is fading faster than you expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We really appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sylvie R.
mayo 8, 2021
Couleur
PUBLICADO POR:
Sylvie R.
mayo 8, 2021
Bonjour j'ai effectué ma couleur le 30 avril très contente du résultat j'ai juste refait les racines .
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PUBLICADO POR:
Kerstin D.
mayo 7, 2021
nach Reklamation bestes Ergebnis
PUBLICADO POR:
Kerstin D.
mayo 7, 2021
Ich habe dieses Set zunächst ausprobiert und war mit dem Ergebnis nicht wirklich zufrieden. Daraufhin habe ich mich an eSalon gewendet und es wurde nach Absprache mithilfe von Fotos ein neues Farbset erstellt. Die Ansatzfarbe und eine zusätzliche Farbe für die Längen wurden mir kostenfrei zugeschickt. Das nenne ich mal S E R V I C E und Z U F R I E D E N H E I T S G A R A N T I E, nicht nur geschrieben sondern erlebt !!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
elaine Y.
mayo 7, 2021
great colour
PUBLICADO POR:
elaine Y.
mayo 7, 2021
really pleased with my colour , but not enough shampoo and conditioner for my long hair - ends were very dry
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PUBLICADO POR:
KIMBERLY H.
mayo 6, 2021
Great service, beautiful color
PUBLICADO POR:
KIMBERLY H.
mayo 6, 2021
I really enjoy the service and convenient delivery of eSalon! The custom color looked beautiful. My only issue is that it irritated my scalp a bit. Mild itching and burning. Watch how long you keep it on
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Kimberly- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the
skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Amanda H.
mayo 5, 2021
Cooper color
PUBLICADO POR:
Amanda H.
mayo 5, 2021
It took a couple of tries to get a good color it's not as light as I would like it but overall it's a very good color and I'm very happy to see one even this close to my natural
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amanda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Deborah F.
mayo 4, 2021
good color but does not last
PUBLICADO POR:
Deborah F.
mayo 4, 2021
I am already seeing some gray and I colored it April 10.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susie J.
mayo 4, 2021
Likes
PUBLICADO POR:
Susie J.
mayo 4, 2021
The color did not stay on long .
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Susie- We're truly sorry that our Custom Hair Color did not provide great coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marion K.
mayo 3, 2021
Farbergebnis okay..zu viel Gefummel
PUBLICADO POR:
Marion K.
mayo 3, 2021
die Farbe ist schön und deckt gut. Dennoch zu viel Teile in der Packung, die einzeln verpackt sind, also zu viel Müll. Das geht bestimmt besser. Erste Lieferung preislich ok. Anschlusslieferung kostet das Doppelte und das ist zu viel. Ich bekomme jetzt noch einmal neu, weil ich beim Abo nicht aufgepasst habe, aber fast 30 Euro für einmal Haare Färben, no, das ist mir viel zu teuer. Da werde ich wohl wieder zum Kaufhaus gehen. Warum müssen an und für sich gute Ideen direkt an der Geldgier der Macher scheitern?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lorelie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lyndsay S.
mayo 1, 2021
Great color but...
PUBLICADO POR:
Lyndsay S.
mayo 1, 2021
I love this color kit, I’d recommend this to anyone, but I have very thick hair and the bottles are not big enough for my hair. I only color the roots. I’ll still use it but wish I could buy a larger size.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Lyndsay - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Dörthe N.
mayo 1, 2021
Dunkelbraun
PUBLICADO POR:
Dörthe N.
mayo 1, 2021
Sehr schöne Farbe...
Etwas umständlich den Anweisungen zu folgen, aber ok.
Am Ansatz ist ein schöner braunton. Der Rest meiner Haare ist eher Richtung schwarz gegangen.. Also, dort wo vorher mal goldbraun drauf war, sieht etwas komisch aus.. Ich denke mal, ich muss zu dunkleren Farben greifen, oder wie bekomme ich den schwarzton weg bzw dunkeldunkelbraun..
Ansonsten waren eure Produkte wie conditioner und shampoo mega.. Haare fühlen sich weich an..
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PUBLICADO POR:
Christine M.
mayo 1, 2021
Color doesn’t last as long as previously
PUBLICADO POR:
Christine M.
mayo 1, 2021
The last few times I’ve ordered coloring, I have noticed that after about three weeks, my grays are showing up. I literally wash my hair only twice a week, and don’t use any heat or styling devices. My hair is permed, it has been so for several years. I’m a little disappointed in this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Julie M.
mayo 1, 2021
parfaite mais...
PUBLICADO POR:
Julie M.
mayo 1, 2021
dommage que dans la pub ce n'est pas bien spécifié que la coloration contient de l'ammoniac... et pour le bleu reflet bleu, le reflet bleu disparait au premier shampooing....
Mis à part cela, ça fait plus d'un mois que j'ai fait la couleur, mes cheveux blanc sont toujours couvert, et le noir reste parfaitement noir!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chante - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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