Commande expédiée par vos soins le 9 novembre et aujourd'hui 17 novembre toujours pas reçue ! C est la troisième fois que cela se produit et je suis obligée d aller en acheter une ! Ou est mon intérêt ! Merci de procéder à un dedomagement
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PUBLICADO POR:
Crystal Q.
noviembre 15, 2021
Not too bad
PUBLICADO POR:
Crystal Q.
noviembre 15, 2021
The process was fairly simple. I really liked the color. The only real issue I had is that it faded after one shampoo. I’m not sure if that’s the hair dye or if my hair just doesn’t absorb this color well.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Crystal- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Diane M.
noviembre 14, 2021
Beautiful color
PUBLICADO POR:
Diane M.
noviembre 14, 2021
Like many people, I "discovered" eSalon at the beginning of the pandemic. I have been extremely happy with their products. The results are on par with what I used to spend a fortune on at my salon, and I appreciate the ability to work with the colorists here to fine-tune my color. I decided to go a bit darker this time (with auburn undertones). The color turned out beautifully as always, and my very thin, fine hair was in good condition afterwards as per usual. Unfortunately, the color was ruined by the Light Set that was selected for this color. See separate review for that.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Diane- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Amy H.
noviembre 13, 2021
I have noticed the same thing.
PUBLICADO POR:
Amy H.
noviembre 13, 2021
The cheaper products last longer, the grays around my face, the little hairs last a couple weeks. That doesn’t happen with the cheap OTC stuff. Please help.
I have been using this for years and loved it, but disappointed lately!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nadja E.
noviembre 12, 2021
Colour turned out beautiful although warmer than I thought
PUBLICADO POR:
Nadja E.
noviembre 12, 2021
I really like the colour of my hair although it turned out a bit warmer and with more of a red undertone than I thought.
The instructions were great although dividing my hair in 4 sections with long and heavy hair and pinning them up was not doable as it is just too heavy and bulky to work around so went in more sections. Other than that I am absolutely happy. Brush that was supposed to come with my order was missing but the colour still turned out fine and it's even and not patchy.
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PUBLICADO POR:
Nicole W.
noviembre 12, 2021
Wrong colour
PUBLICADO POR:
Nicole W.
noviembre 12, 2021
The product itself comes in a great package with everything you need, however communicating what I wanted was difficult. I asked for a cool ash colour and received a warm almost auburn shade. There is no way to know what colour they have sent as there are no details on the package besides your name so it's all a surprise once it's applied.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ina B.
noviembre 10, 2021
Perfekt!
PUBLICADO POR:
Ina B.
noviembre 10, 2021
Wie gewünscht!
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PUBLICADO POR:
Mary C.
noviembre 7, 2021
Was great for a few weeks
PUBLICADO POR:
Mary C.
noviembre 7, 2021
The color was perfect and it covered my grays well. The packaging and instructions were great. The customer service was great. After just a couple weeks the gray's started peeking through and now (halfway before I'd usually touch up) my roots need retouched badly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
L Mc
noviembre 4, 2021
Superb!
PUBLICADO POR:
L Mc
noviembre 4, 2021
I’m very particular in everything I do. I deliver high standards in my work and expect high standards in return. This coupled with being a natural cynic means, in short, that I am a customer service nightmare. Products or services which over promise and under deliver are a particular bug bear of mine
Therefore, it was as much of a surprise as a pleasure to give five stars here, which doesn’t even do the product/service enough justice!
The hair colour arrived in lovely packaging, which made what is usually a chore a complete treat. It felt like receiving a present, but without any strings attached. Mood.
The stain guard and remover were fabulous additions, something which you do not get in high street dyes. Usually I put moisturising cream around my hairline, which doesn’t work and means everyone knows I’ve dyed my hair, which is a complete liberty when I’m trying to pass as ten years younger. Can hardly say I haven’t coloured it when I have a one inch brown halo around my face, can I?
The box contains two pairs of gloves which fit snugly and weren’t flimsy. The ones in shop bought boxes are thin and appear to be made for someone with hands not dissimilar to those of Peter Shilton.
Surely, I thought, there’s got to be a snag! Nothing can be this good. Can it? I smugly awaited the results, feeling certain the coverage would be poor and my cynicism would be justified. Mais, non! The coverage was the best out of all the home dyes I’ve ever used and less messy too. The consistency of the colour was also really user friendly and so by the end I didn’t look like an entirely different ethnicity, which always helps (Because in this day and age of wokery, before you know it you’ll be lynched for black fishing, a la Jesy Nelson. It’s a minefield!
To conclude, I’m a convert and you’ve just got yourself a new customer. Thank you.
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PUBLICADO POR:
Gina K.
noviembre 1, 2021
My hair has been color corrected by the last formula
PUBLICADO POR:
Gina K.
noviembre 1, 2021
What can I say. My hair was and unnatural red from the first color. The second corrected formula was good for 4 days. Now my hair is orange in the sunlight!
I can't say these colors work well. I'm really sad. I'm 65 years old with BOZO THE CLOWN ORANGE HAIR!
NIX THE ABOVE. My colors is good after the last formula correction.
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PUBLICADO POR:
Nicola L.
octubre 30, 2021
Great
PUBLICADO POR:
Nicola L.
octubre 30, 2021
Hair coverage considering I went from a bleach blonde to a dark red. Only not giving it the full 5 stars as the colour was a bit too dark for what I wanted. But I'm sure with some tweaking I will get to the colour I want.
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PUBLICADO POR:
Stacy M.
octubre 27, 2021
Product great, shipping terrible.
PUBLICADO POR:
Stacy M.
octubre 27, 2021
The only complaint I have has nothing to do with the product. It is the shipping. It takes just shy of a month to get to me. I can get things faster or around the same time from China! So aside from the terrible shipping time, product is great!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stacy - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and shipping each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cecilia S.
octubre 26, 2021
Overall Good Quality
PUBLICADO POR:
Cecilia S.
octubre 26, 2021
The color is good and very easy to apply. I live that esalon includes step by step instructions and all the necessary tools you will need for your color application. I think it’s just me that I have in my head that I want more shiny hair but it maybe it’s not the color and it’s just my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cecilia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Jennifer D.
octubre 19, 2021
Color
PUBLICADO POR:
Jennifer D.
octubre 19, 2021
colored my roots this weekend and there was a very noticeable hot root, not sure what to do other than wear my hair back to cover it. Love my root color but such a difference from my roots to the rest of my hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley C.
octubre 19, 2021
Its ok
PUBLICADO POR:
Ashley C.
octubre 19, 2021
I really like the hole idea of this and the kit is so so cute but I asked for pictures to make sure I was getting the right color I wanted and of course I didn't get the correct color , so im pretty upset . I really wish It was more of like the photos I was told it would look like
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patrice M.
octubre 15, 2021
First time with eSalon
PUBLICADO POR:
Patrice M.
octubre 15, 2021
Good cover, was a bit dark. But still nice
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patrice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Jody C.
octubre 15, 2021
Darker colour for fall and winter
PUBLICADO POR:
Jody C.
octubre 15, 2021
I change the colour generally in the fall to a darker tone and the highlights show more with the darker colour while using the tint rinse
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jody - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you
PUBLICADO POR:
Emille V.
octubre 9, 2021
Color set
PUBLICADO POR:
Emille V.
octubre 9, 2021
La coloration est super top, sauf que j'en ai pas eu assez .
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PUBLICADO POR:
Irene K.
octubre 9, 2021
1st time using eSalon
PUBLICADO POR:
Irene K.
octubre 9, 2021
I like it, it did cover a lot of my gray hair (but 4-5 didn't + some were lighter (bronze or golden color). I like the color but I wish it colored my hair lighter.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ELIZABETH D.
octubre 7, 2021
I like it but…
PUBLICADO POR:
ELIZABETH D.
octubre 7, 2021
Hard to cover grays completely. They’re covered but I still looks like a different shade.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katie J.
octubre 6, 2021
Perfect product, perfect customer service!! ****
PUBLICADO POR:
Katie J.
octubre 6, 2021
I was excited to receive my first ever eSalon kit and dyed my hair as soon as it arrived. From packaging to instructions and the product itself, I absolutely loved it! Great first impression. (I had asked for a blue/black and left notes that I really would love to see an amazing blue hue and what my hair history had been!)
I dyed my hair and waited for it to naturally dry and went outside to take a picture and get a good look. Unfortunately, the colour was not as expected. It was like a soft black but I could still see a red/brown tone to it, no blue.
So I thought I would email directly and just explain with a few photos that it didn't come out as planned, which was a shame. Within 24 hours, I had a response from Jennifer!
She was quick to reformulate the dye and said that I would see the changes on my account but also said that if I wish to use it earlier than my scheduled 8 weeks reship, I could and it was at no additional cost! Just amazing! (I also asked for her professional opinion as to when I could redye and an even quicker response was given)
I waited for my next package to arrive and I was (again) excited to see if it was going to work with the new formula and I dyed my hair once more.
The result was........ PERFECT! Black with a beautiful blue hue!! I love it and couldn't be happier with the result and the customer service! I would highly recommend them to everyone I know!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vicky - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the color! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
helen B.
septiembre 30, 2021
Love my colour
PUBLICADO POR:
helen B.
septiembre 30, 2021
Everyone comments how natural it is.Went through lockdown and did not bother colouring but now back to colouring again..Why did I stop I ask myself.
Do find though colour is fading quicker.Is there something more permanent .
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PUBLICADO POR:
Carla M.
septiembre 29, 2021
Not what I expected
PUBLICADO POR:
Carla M.
septiembre 29, 2021
I had asked for more red in the mix, however, the colour turned out to be just darker, not more red. Also, my hair is quite dull, when it should be shiny. Not happy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Serena M.
septiembre 27, 2021
It’s good
PUBLICADO POR:
Serena M.
septiembre 27, 2021
But still too dark. Despite multiple feedback given
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PUBLICADO POR:
Biggi
septiembre 25, 2021
Perfekt,
PUBLICADO POR:
Biggi
septiembre 25, 2021
Leider ist es diesmal zu dunkel geworden. Aber hoffentlich beim nächsten Mal wieder top. Die Farben sind sehr schön und das Haar sieht gepflegt aus. Eigentlich werden die Farbergebnisse immer wie man es sich wünscht und so wie es beim Friseur bisher nicht geklappt hat. Und das Auftragen ist total easy.
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PUBLICADO POR:
Anna 31
septiembre 25, 2021
Positiv überrascht
PUBLICADO POR:
Anna 31
septiembre 25, 2021
Nach einem kleinen „Färbeunfall“ zuvor mit einer Tönung aus der Drogerie war mein Haar leider nicht wie gewünscht mittelblond, sondern insgesamt viel zu dunkel und oben (ehem. Naturhaarfarbe) rot und unten (ehem. blonde Strähnen) grünlich..
Nachdem ich mir vor allem einen einheitlichen, natürlichen Farbton gewünscht hatte, also eine mittlere Katastrophe.
Da es schlimmer kaum noch werden konnte, beschloss ich also, den mir bislang unbekannten (durch eine Instagram-Werbung gefundenen) esalon eine Chance zu geben. Und was soll ich sagen: die Beratung ist 1A! Meine Wünsche wurden genau umgesetzt, meine Fotos und Texte vor und nach dem Färben genau ausgewertet und die Farbe immer wieder neu angepasst, bis der perfekte Ton erreicht ist. Schon nach dem ersten Färben wirkten die Haare direkt wieder einheitlicher und passten gleich um Welten besser zu meinem Teint (mit der vorherigen Farbe sah ich im Vergleich kränklich blass aus).
Die Beratung und Farbwahl kann direkt mit den Friseursalons mithalten (die jedoch preislich unter 200,- gar nicht erst anfangen).
Noch dazu sind die Haare anders als bei Drogerieprodukten nach dem Färben herrlich glänzend und weich. Wirken sofort gesünder als zuvor.
Bin froh, euch entdeckt zu haben!
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PUBLICADO POR:
Terri M.
septiembre 24, 2021
Started a little rocky, but the costumer service saved it.
PUBLICADO POR:
Terri M.
septiembre 24, 2021
Well there wasn’t enough color to cover my hair. So when I reached out they immediately got more color out to me; I just had to spend about a week in a ponytail till it got to me. After I followed the directions on my second color It came out great.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Terri - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you
PUBLICADO POR:
Catherine B.
septiembre 21, 2021
Super
PUBLICADO POR:
Catherine B.
septiembre 21, 2021
Je ne peux plus n en passée
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PUBLICADO POR:
Andrea J.
septiembre 21, 2021
Feels a little more luxurious
PUBLICADO POR:
Andrea J.
septiembre 21, 2021
I saw a few messages from my stylist to confirm my requirement, however unfortunately due to illness and other things I didn't reply. My stylist issued my colour to me and it arrived in a fab box all neatly laid out and labeled, with everything you would need to colour at home. However, with this set you get stain guard, stain remover and shampoo, rather than just gloves and conditioner like you would with a shop bought.
The instructions were very clear and the process took me little over 30 minutes from start to finish. My hair although nearly black which was the problem, now has more warm brown tones making me look less washed out. The colour is even and I am really happy with it. Due to not colouring for 2 weeks since arrival i have logged on and easily changed my next shipment date. Really easy to change desired colour. Over all 5 *****
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Stacey B.
septiembre 6, 2021
Great product
PUBLICADO POR:
Stacey B.
septiembre 6, 2021
This product is great and very affordable and wonderfully convenient!! The only negative is that is seems to fade a little quick, but that’s not going to make me cancel. I’m very satisfied with the product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stacey - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Janet B.
septiembre 6, 2021
I loved the colour
PUBLICADO POR:
Janet B.
septiembre 6, 2021
Great colour to start off with and pretty good grey cover. But it fadedtoo quickly despite usi colour protect products.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Dagmar B.
septiembre 5, 2021
Farbe ist super geworden
PUBLICADO POR:
Dagmar B.
septiembre 5, 2021
Soweit ist die Farbe super geworden keine allergische Reaktionen gehabt.Aber ich habe die Farbanwendung mit der Flasche aufgetragen.Mit dem Pinsel trage ich die Farbe nicht so gerne auf . Ein Punkteabzug gibt es bei mir für den Geruch der Farbe da sollte man etwas ändern.
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PUBLICADO POR:
Larissa P.
septiembre 1, 2021
Love the product but don't buy if you live in Canada!
PUBLICADO POR:
Larissa P.
septiembre 1, 2021
Great product and salon quality but have endless shipping issues from the US to Canada. Would love to find a Canadian source for this rather than deal with shipping hassles. My last order is being held at a courier across town and I have yet to pick it up.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Larissa - We’re truly sorry for any inconvenience and appreciate you sharing your feedback. We take our clients' feedback to heart and continue to improve our products and service each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathy R.
septiembre 1, 2021
Root care and brassiness
PUBLICADO POR:
Kathy R.
septiembre 1, 2021
I feel like my root color doesn't last long. Also, the color seems to turn brassy looking after a short amount of time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ilona N.
agosto 30, 2021
Lovely colour but..
PUBLICADO POR:
Ilona N.
agosto 30, 2021
I do like the colour, just perfect shade, however my hair feels more tired now and dry. At the same time now matter how much I rinse, even after a few weeks worth of washes - the hair colour still keeps leaving stains on my towels.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rita - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Olabisi A.
agosto 30, 2021
Happy with my order
PUBLICADO POR:
Olabisi A.
agosto 30, 2021
I am happy with my order. But the color didn't turn out the way I hoped. I will order more and change the color a bit.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Olabisi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathleen N.
agosto 29, 2021
Nice, easy. A short phase of red tone but mellowed out to light brown in a week
PUBLICADO POR:
Kathleen N.
agosto 29, 2021
At first, the color was a pretty dark brown, then about a week later it moved to reddish tones. I got the tint rinse knowing my hair tends to get reddish which I hate. But that tint rinse didn't make any difference. A few weeks after I colored, the color settled into a nice medium brown and really looks good. I'll keep ordering and trying to mitigate the reddish tones.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Sharon L.
agosto 29, 2021
Color
PUBLICADO POR:
Sharon L.
agosto 29, 2021
Liked the product but seemed to lighten really fast , gonna try again to decide if I’ll continue.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sharon - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
youxuan W.
agosto 28, 2021
it's nature
PUBLICADO POR:
youxuan W.
agosto 28, 2021
it's nature but not cover roots of grey.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Youxuan - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Manuela S.
agosto 24, 2021
Ganz gute Farbe
PUBLICADO POR:
Manuela S.
agosto 24, 2021
Mit dem Farbton bin/war ich erst nach 2 Wochen sehr zufrieden. Direkt nach dem Färben ist er sehr dunkel, das zimtige und goldene tritt erst nach mehreren Wäschen hervor. Die Farbe sollte also in Zukunft etwas heller werden. Die Option mit Strähnchen aufzuhellen, sagt mir allerdings nicht zu bzw. ich traue es mir nicht zu, es selbst zu tun. Schade ist, dass die grauen Haare im Stirn- /Schläfenbereich schon nach 2 Wochen wieder zum Vorschein kamen. Da müsste m.E. etwas verändert werden.
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PUBLICADO POR:
Willayne K.
agosto 23, 2021
Good color but gray coverage did not last beyond a week
PUBLICADO POR:
Willayne K.
agosto 23, 2021
Followed directions perfectly, step by step, very carefully. The color was beautiful. Looked great. However the gray around my temples and forehead started showing after just one week. When I have my hair colored professionally, coverage can last up to 6 or 7 weeks, sometimes more. I was disappointed as I really wanted to love this brand and stick with it forever. I’d recommend esalon to others simply because it’s a great concept and far better than the boxed brands. It might work better and longer for other customers.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Willayne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer C.
agosto 23, 2021
My Color
PUBLICADO POR:
Jennifer C.
agosto 23, 2021
Finally my hair has saloon color not at salon prices
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
PUBLICADO POR:
Patricia W.
agosto 23, 2021
Custom Color Set
PUBLICADO POR:
Patricia W.
agosto 23, 2021
I like the product, my color is pretty but it seems to wash out quickly and I feel my hair could be shinier. I just purchased the product for shine so hopefully that will help.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Catonya H.
agosto 23, 2021
Perfect color
PUBLICADO POR:
Catonya H.
agosto 23, 2021
I don’t like dyed black hair but the violet and red added to the black made it as close to my natural color as I have gotten in years!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Catonya - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
PUBLICADO POR:
Martina K.
agosto 21, 2021
Really loved it
PUBLICADO POR:
Martina K.
agosto 21, 2021
Easy to handle. Liked the color until I realized there was a yellowish tone. Wrote to eSalon, they changed it and now it is perfect. Unfortunately, I had to cancel my schedule because they are charging custom duties now. Makes a plus of about 10 Euro. Altogether 30 Euro. This is too expensive, I can have my hair dyed at the hairdresser's for the same amount. It's a pity though.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cheryl C.
agosto 18, 2021
Great color
PUBLICADO POR:
Cheryl C.
agosto 18, 2021
I was pleased with color for roots, though I could have applied it better!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Anel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Janet W.
agosto 17, 2021
Rating
PUBLICADO POR:
Janet W.
agosto 17, 2021
Loved the color just became very expensive
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - Thank you so much for sharing your feedback with us. We are tickled to hear you loved your custom blended hair color. We look forward to the next opportunity to delight you!
PUBLICADO POR:
Merry F
agosto 16, 2021
It's all there!
PUBLICADO POR:
Merry F
agosto 16, 2021
Just follow the directions to look the way you should!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Merry - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Amy B.
agosto 16, 2021
It’s nice
PUBLICADO POR:
Amy B.
agosto 16, 2021
Would like it a little lighter, but still a pretty color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Maria C.
agosto 15, 2021
I like the color
PUBLICADO POR:
Maria C.
agosto 15, 2021
But I wish it would last longer. I received an almost empty bottle of the Developer. I was not able to apply it. I just did the front rim of my hair. Didn’t have enough. Please sent me another
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our represtatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janis O.
agosto 15, 2021
Not pleased with my last color
PUBLICADO POR:
Janis O.
agosto 15, 2021
My last color failed within 2 or 3 washings. If this happens again I will be canceling my order. After about 2 weeks is just washing out not pleased at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janis - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Lauren A
agosto 12, 2021
color change
PUBLICADO POR:
Lauren A
agosto 12, 2021
went to dark. need a hint of red
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lauren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laura P.
agosto 12, 2021
Coloring was easy
PUBLICADO POR:
Laura P.
agosto 12, 2021
I liked the ease of the product. The color was just a little off from what I thought it was going to be. Going to try a different color to see if I can get the color I'm looking for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Katrina Y.
agosto 11, 2021
coloring at home
PUBLICADO POR:
Katrina Y.
agosto 11, 2021
I had some difficulty mixing in the bottle. A large clump got caught at the top and it was difficult to mix it thoroughly. The final color was a little lighter than I thought it would be, and it didn't cover the grays very well at my temples.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Katrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amy H.
agosto 10, 2021
Will order again
PUBLICADO POR:
Amy H.
agosto 10, 2021
It was a darker color than i have had in the order prior but the color is always long lasting and covers my gray.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
PUBLICADO POR:
Michaela G.
agosto 10, 2021
Super einfach und tolles Ergebnis
PUBLICADO POR:
Michaela G.
agosto 10, 2021
Schade, daß ich diese Seite nicht früher entdeckt habe. Hätte ich mir soviel Geld u Zeit sparen können mit Frisör Besuchen. Graue Haare abdecken, Ansatz färben so einfach und Farbe ist auch super!
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PUBLICADO POR:
Judith F.
agosto 6, 2021
Great Product
PUBLICADO POR:
Judith F.
agosto 6, 2021
This hair color worked way better than the others on the market. Better coverage, just as easy to use, and true to color. I just wish they included a cap while the color is processing. That would make it much easier. Think about including it...........would only cost penny's to do.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Sharee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Patty M.
agosto 3, 2021
Color -a match but my scalp itched for days
PUBLICADO POR:
Patty M.
agosto 3, 2021
The color was a great match. My problem was the chemicals made my scalp very itchy. Hopefully there is a sensitive scalp formula.
Update: My formula has been changed by my colorist and it's now itch-free!
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PUBLICADO POR:
Judith F.
agosto 3, 2021
Tolle Farbe, leider teures Porto.
PUBLICADO POR:
Judith F.
agosto 3, 2021
Die Farbe ließ sich sehr gut verarbeiten, deckt sehr gut und hält sehr lange im Haar ohne auszuwaschen. Absoluter Nachteil: Die Farben sind überteuert und beim Porto wird auch kräftig hingelangt.
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PUBLICADO POR:
Kathy R.
agosto 2, 2021
Cancel my order and future orders
PUBLICADO POR:
Kathy R.
agosto 2, 2021
I asked for you to cancel my order. I noticed on my bank account you deducted money for the hair color. I appreciate your attention but since my finances changed I cannot afford the charge.
Thankyou
Kathy Rogers
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lauren C.
agosto 1, 2021
Great colour
PUBLICADO POR:
Lauren C.
agosto 1, 2021
The process was easy and the colour looked amazing - all in the comfort of my own home. Only disappointment was that it took 2 weeks to receive my colour after ordering (however, I live in Australia). I have kept this in mind for my next delivery and have increased the frequency from every 8 weeks to every 6 weeks.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Lauren - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Regine B.
julio 30, 2021
Sehr gutes Produkt
PUBLICADO POR:
Regine B.
julio 30, 2021
Sehr gute Haarfarbe, immer das selbe Ergebnis. Leider musste ich das Paket immer von der Post abholen fahren, da jedes mal Zollgebühren anfallen, die mir immer anstandslos retour überwiesen oder gutgeschrieben wurden.
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PUBLICADO POR:
Reyna L.
julio 29, 2021
Not happy
PUBLICADO POR:
Reyna L.
julio 29, 2021
The custom color is what I wanted, now the gray coverage is NOT good at all after a week my grays are showing and I don’t like that. Might need to cancel. I Hebe color my hair 3 times and every time the grays start showing after one week. Not happy!!
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Reyna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Maryse L.
julio 27, 2021
Superbe
PUBLICADO POR:
Maryse L.
julio 27, 2021
J'ai commencé cette coloration et en revoyant mes anciennes, j'ai pu constaté la beauté de mes cheveux. J'avais fait une pause mais là, je reprends mon abonnement
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ROBIN S.
julio 24, 2021
Love the products
PUBLICADO POR:
ROBIN S.
julio 24, 2021
Love the products and plan on continuing receiving this 2-3 times per year. However a little disappointment with the reward program. I’ve been purchasing beginning 2012/2013 and none of those orders counted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cecilia D.
julio 24, 2021
Coloration
PUBLICADO POR:
Cecilia D.
julio 24, 2021
Bonjour sur ma dernière coloration il n'y a pas les reflets rouge que j'avais demandé et étant donné que mes cheveux on pousser j'étais juste niveau produits
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Orla L.
julio 23, 2021
Perfect
PUBLICADO POR:
Orla L.
julio 23, 2021
Covered my grey like
A
Pro
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PUBLICADO POR:
Ines M.
julio 22, 2021
Loved it!
PUBLICADO POR:
Ines M.
julio 22, 2021
I really love the color they worked out for me as well as the highlights. I had my daughter apply both following your instructions. The only problem is that my hair started falling off after three weeks. I had my thyroid checked and it came back okay, so I’m putting my order on hold for now. I wonder if others have had this problem before.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ines - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Ileana K.
julio 22, 2021
Happy customer
PUBLICADO POR:
Ileana K.
julio 22, 2021
This did exactly what was promised. I only wish they offered a lifting agent so that I could try more vibrant colors on my naturally brown hair!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ileana - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Diane L.
julio 20, 2021
Love the color
PUBLICADO POR:
Diane L.
julio 20, 2021
Easy to use, love the color, your color consultants were correct, the other color would have been too dark
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Élodie G.
julio 20, 2021
Bon dans l'ensemble
PUBLICADO POR:
Élodie G.
julio 20, 2021
Même si je m'attendais à quelque chose de plus éclairci celà me convient quand même.
Avec mon mari on a pas l'habitude de teindre principalement que les racines c'est un coup à prendre ( oui c'est mon mari qui me fait mes teinture).
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Barbara - We are sorry to hear that you were not fully satisfies by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Daniela K.
julio 16, 2021
Intensivtönung
PUBLICADO POR:
Daniela K.
julio 16, 2021
Die Tönung dunkelblond ist zwar dunkler ausgefallen wie gewünscht,,wird aber an mein blondierten Haar gelegen haben , aber ansonsten wunderbar, sehr weiches gepflegtes Haar hinterher , sehr schön verpackt alles , bestelle auf alle Fälle wieder ,diesmal dann Mittelblond , bin gespannt wie es wird
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PUBLICADO POR:
Munazza Z.
julio 14, 2021
Delayed
PUBLICADO POR:
Munazza Z.
julio 14, 2021
Hi Esalon team,
Unfortunately I am quitting your account , I live in Czech Republic, last time I orders in 14th of June and after a big hustle of custom office I received today and I paid extra 30£… so that’s became the really expensive hair color for me.. as it’s mentioned on your account that delivery is free…
Please I request you to delete my account and all information from your site..
Many thanks.
Munazza Zahid
Czech Republic
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janeice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Serena C.
julio 12, 2021
Lovely colour and beautifully packaged..
PUBLICADO POR:
Serena C.
julio 12, 2021
I've taken one star off because I was hoping for an Ash brown but unfortunately got a chestnut brown. It's a pretty colour but not what I was after. Perhaps my hair throughs out reds when it's dyed. So I'm back to the drawing board to find my perfect Ash brown! Lovely packaging and personalised products 😍
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PUBLICADO POR:
Laura D.
julio 11, 2021
Custom Hair Color
PUBLICADO POR:
Laura D.
julio 11, 2021
I went to use my hair color and the color was tinged w/white and had a cloudy appearance. I checked to see if the bottle was damaged but it was unopened and intact. It was unusable. I needed to cover my gray that day because I had a special event to attend. I was forced to go out and purchase a boxed color. Needless to say, I was not a happy camper.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen J.
julio 8, 2021
Good shine
PUBLICADO POR:
Karen J.
julio 8, 2021
Great shine after colour , the grey coverage needs to last longer
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PUBLICADO POR:
Rachel B.
julio 7, 2021
Love the colour
PUBLICADO POR:
Rachel B.
julio 7, 2021
Found the colour I love 💕. The mix is great thick and easy to apply. However, this time it did not cover all my greys at the front , will need to leave in a little longer. Whether these are extra stubborn unsure .
I will continue to use as I find the product suits my hair and I love it 🥰
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PUBLICADO POR:
Heather B.
julio 7, 2021
Color nice
PUBLICADO POR:
Heather B.
julio 7, 2021
The colors are nice. Doesn’t leave your head itchy or hair feeling like straw. I deducted 1 star for the crappy instructions and the lack of actual communication. The instructions and communication seemed like the customer service person just simply read and posted from a preset menu. The instructions I was given were incorrect for what I needed as well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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