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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sylvana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia N.
junio 7, 2023
Color not what I expected.
PUBLICADO POR:
Cynthia N.
junio 7, 2023
Please don't send me any more color/cancel my subscriptions.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ștefana T.
junio 6, 2023
Nice color
PUBLICADO POR:
Ștefana T.
junio 6, 2023
I like the color, but what if I want to change it? Why is so hard, almost impossible to change the color? Why is so hard, almost impossible to cancel an order?
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PUBLICADO POR:
Lisa C.
junio 6, 2023
Darker than before
PUBLICADO POR:
Lisa C.
junio 6, 2023
This batch seems darker than it had been before.
In general, I find it takes a lot for the water to run clear when wrenching out the color after the set time during the process.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kate D.
junio 6, 2023
Colour faded away quickly
PUBLICADO POR:
Kate D.
junio 6, 2023
I’ve got permanent colour but it faded away after 3-4 washes, every time I’d wash my hair the water was never clear, I can see so much product going down the drain. The colour is also much darker than I expected. Cancelling subscription after 2 orders😿
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kate! We are so sorry to hear that your color has faded after a few washes. Please check your emails, your colorist has got back to you to help you further.
PUBLICADO POR:
Shawna J.
junio 6, 2023
Zero Color
PUBLICADO POR:
Shawna J.
junio 6, 2023
I asked for a Cooper color. I was very clear when picking the color I wanted. For some reason, they decided to give almost no cooper at all so it's basically just an ashy blonde which is what I was trying to change AWAY from. Needless to say I'm super mad about this. Going to have to go BACK to the old fashion of buying from Walmart way because at least then the only one I have to blame is myself when it reacts badly with my hair. Save your money it's not worth it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda W.
junio 6, 2023
My box was delivered empty
PUBLICADO POR:
Linda W.
junio 6, 2023
I was looking forward to receiving a new product for my hair.But all I received was a empty box & a note from the post office saying it was damaged.So now what do I do, I have paid for it and I definitely don't want it try again so cancel any future orders
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Naira E
junio 6, 2023
commande non reçu
PUBLICADO POR:
Naira E
junio 6, 2023
j’attends tout jour ma commande du avril, aucune commande reçu, je pensais que j'avais peut être prolongé le délais de livraison, mais je viens de rentrer sur mon compte et je vois bien que la commande devais partir le 4 avril, ou est ma commande svp?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Xintong Z.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Janina W.
junio 5, 2023
Color was not what expected
PUBLICADO POR:
Janina W.
junio 5, 2023
I wanted a dark blond copper tone. Thats what it also Said on the product. Turned out super red!!!! That really sucks since i wanted a fresh up for a Wedding
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Martina T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Justyne H.
junio 5, 2023
Need help
PUBLICADO POR:
Justyne H.
junio 5, 2023
I do like the color, packaging, shampoo/conditioner and all the goodies but for some reason it is not dying the hair around front/side hairline. I'm very frustrated. Please help
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Justyne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelly S.
junio 5, 2023
Color is so flat
PUBLICADO POR:
Kelly S.
junio 5, 2023
The color has no depth. it is the most boring brown i have ever seen. Before I could even stop it, another order had already shipped so now i owe shipping. Not very happy. I could have bought this from the store with better results.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marcy F.
junio 5, 2023
Didn’t last
PUBLICADO POR:
Marcy F.
junio 5, 2023
I’ve been using this product for several years. The past two shipments have not lasted at all. Has the formula changed?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Marcy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Rebecca A.
junio 5, 2023
Hair color
PUBLICADO POR:
Rebecca A.
junio 5, 2023
The hair color was ok however my hair picked up the blue in the color and ran with it. The roots, which were a dark blonde before coloring, remained the dark blonde with now a bit of red. So the problem wasn’t so much with the color as it was my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michele F.
junio 5, 2023
To dark
PUBLICADO POR:
Michele F.
junio 5, 2023
The color is to dark, need to change to a lighter color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Michele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kathleen S.
junio 5, 2023
Slightly dark!
PUBLICADO POR:
Kathleen S.
junio 5, 2023
The first time was to light because it did not cover my greys, this time around it was to dark. The recommendation was to leave it for 40 minutes instead of 20 minutes. Perhaps the next one I only do it for 20 minutes because it has already been tweaked.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - We're so sorry to hear that your color turned out darker than you were expecting! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Bettina V.
junio 4, 2023
Leider nicht genug grauabdeckung
PUBLICADO POR:
Bettina V.
junio 4, 2023
Haare leider nach der Färbung strohig. Das kenne ich nicht.
Service toll aber die Farbe ist nichts für meine Haare...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bettina V.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Carlie V.
junio 4, 2023
Disappointed in color pay off
PUBLICADO POR:
Carlie V.
junio 4, 2023
I was very excited to try eSalon, but was disappointed in the results. The color I got was not what I expected and I made sure to follow the instructions very carefully. My hair also doesn't feel as silky after coloring as it has done with other at home coloring kits. I will not be repurchasing.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Carlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheila L.
junio 4, 2023
not a great color for the summer
PUBLICADO POR:
Sheila L.
junio 4, 2023
i asked for an adjustment on my color, i have done this before with good results but this color was way too dark, between this and the awful high lights - i was not impressed. i was going to my bf family for a baby shower, and this just looked terrible
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Nicole J.
junio 4, 2023
Not so "custom"
PUBLICADO POR:
Nicole J.
junio 4, 2023
I have been coloring my hair for a long time. I know what color to use but thought I'd give eSalon a try. I ordered the color closest to what I currently use but was disappointed there weren't more choices. I got a message from my "colorist" who said the color I ordered was too dark to go in one step so she changed my order to Strawberry blonde when I'm currently medium auburn. I replied that I did NOT want strawberry blonde but they sent it anyway.
My hairstylist says if I use this product it will make my hair pink. Tried to call but they don't answer. Not exactly my idea of "custom" coloring and satisfaction guaranteed!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
samantha R.
junio 4, 2023
Not a fan
PUBLICADO POR:
samantha R.
junio 4, 2023
Honestly it just gave my brown hair a gloss treatment and I have greys still. It isn’t black violet at all
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Samantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jasmina C.
junio 3, 2023
Quality decreased dramatically
PUBLICADO POR:
Jasmina C.
junio 3, 2023
Lats 2 batches were really bad. This last one in particular. Extreme pigment, so much more than other times and literally zero coverage. I actually want a refund. My grays are still showing which never happened before. Using this for years. I thought last batch was a dud but no you must have changed something as the quality is simply shit.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jasmina: We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Betty B.
junio 3, 2023
Disaster
PUBLICADO POR:
Betty B.
junio 3, 2023
After applying the paste on to the hair, I closed the cap of the bottle. After 10 seconds, the bottle got hot and explored. The color splashed all over to my white walls in my bathroom. I did not shake the bottle or nothing, and it went hot and bloated. It is very weird and dangerous. Will never use this product again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Betty - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Inez M.
junio 3, 2023
Too expensive, now better than Sallys
PUBLICADO POR:
Inez M.
junio 3, 2023
Not worth the expense
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Inez - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Daniella.
junio 2, 2023
mon set de couleur!
PUBLICADO POR:
Daniella.
junio 2, 2023
oui la couleur va bien, mais Je n'ai encore pas reçu ma commande et là ça m'inquiète; d'après le suivi du colis il reste encore 1 jour? rassurez moi!
DZ
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rekha B.
junio 2, 2023
My first trial purchase
PUBLICADO POR:
Rekha B.
junio 2, 2023
I am very satisfied about the root but for ends it really didn't worked for me as I have black asian hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rekha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica B.
junio 2, 2023
No grey coverage
PUBLICADO POR:
Jessica B.
junio 2, 2023
This did not cover my grey hair at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patty M.
junio 2, 2023
I wasn't happy with my new color
PUBLICADO POR:
Patty M.
junio 2, 2023
The new color did not cover my grey it turned it a funky color at first and was gone in two washes
This time the color dried my hair out as well, The first color that i ordered had a hint of purple and that one did not dry my hair out . I do not like red in my hair and the new color turned the rest of my hair a reddish color in two washes I need to do a revamp on the color before you send me any more. How do I go about this?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Pauline T.
junio 1, 2023
Dry
PUBLICADO POR:
Pauline T.
junio 1, 2023
Product doesn’t cover grey very well and my hair is very dry even after using your shampoo and conditioner in the package and no shine at all
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pauline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angelique M.
mayo 31, 2023
The light brown turned black
PUBLICADO POR:
Angelique M.
mayo 31, 2023
I talked to a color specialist from really at length about my hair and color. She told me to use a tint rinse and light brown color. I did and my hair turned black.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Angelique - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Stephanie R.
mayo 31, 2023
Don’t bother
PUBLICADO POR:
Stephanie R.
mayo 31, 2023
The color did not come out as it should. I’ve dyed my hair plenty of times before and had no problems. I followed the instructions to a t and will not reorder. I don’t like to write bad reviews but I was quite excited about this product and was let down. Sorry
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sylvia M.
mayo 31, 2023
Not satisfied
PUBLICADO POR:
Sylvia M.
mayo 31, 2023
My roots * which are gray stayed the same.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aj B.
mayo 30, 2023
Still grey
PUBLICADO POR:
Aj B.
mayo 30, 2023
Did not cover my greys
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aj - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie M.
mayo 30, 2023
Gray Coverage
PUBLICADO POR:
Stephanie M.
mayo 30, 2023
Did not color gray
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
.
mayo 30, 2023
Charged your account whenever they like
PUBLICADO POR:
.
mayo 30, 2023
Be careful before subscription. If you would like to be charged and received products without even being notice, eSalon is your choice. And you don’t even have an option to delete your account details, the only thing you can do is to turn off subscription. I feel very insecure as they are not only charged me according to my subscription period but will suddenly shorten the order period, charged me with my credit card details with an email AFTERWARDS. It is really a bad user experience. I feel that they can use my card info buying their products and send to my home whenever they want and if you want to cancel the order they forced you to, you have to call them back and can’t do it online!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katie H.
mayo 30, 2023
Color review
PUBLICADO POR:
Katie H.
mayo 30, 2023
I would like it a little more copper but not as warm red as the last one from May.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Victoria J.
mayo 29, 2023
Wrong color
PUBLICADO POR:
Victoria J.
mayo 29, 2023
I was suppose to have a dark red and instead my hair turned orange. Reached out without any response. Cancelled.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Victoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Harriet C.
mayo 29, 2023
Awful colour match.
PUBLICADO POR:
Harriet C.
mayo 29, 2023
I ordered medium brown for my hair jt came out black. It is dreadful. I would not recommend this to anyone. It is cheaper than a salon for a reason, it’s is awful quality and it is not worth it
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Harriet! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back t you to help you further.
PUBLICADO POR:
Hanna M.
mayo 29, 2023
Not a pleasant surprise
PUBLICADO POR:
Hanna M.
mayo 29, 2023
First of all it makes me angry each time, that the color is only for roots. I don’t want to do roots only, I do not have technique for that, it gets messy. Last two times I was starting with roots but ended with color on all hair. Although it was nice and I was happy, this time it went wrong. I don’t know how can this be same mix as always. My hair is dark and dull. I’m not sure this product is really for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that your experience was not as expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Louis A.
mayo 28, 2023
Hair color
PUBLICADO POR:
Louis A.
mayo 28, 2023
The hair color did not work for me. I requested that I have no red colors or red colors in my hair after. I dotted and the only colors that Came up was. Was auburn
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Louis - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Holde M.
mayo 27, 2023
Nie wieder!!!!
PUBLICADO POR:
Holde M.
mayo 27, 2023
Ich hatte ein Kennenlernset bestellt und erhalten. Da ich nicht zufrieden war und auch kein Abo abschließen wollte, nahm ich per Mail Kontakt zu eSalon auf, um mein bereits über Klarna eingezogenes Geld einer zweiten Lieferung zurück zu bekommen. Ich habe keine 2. Lieferung bestellt und auch nicht erhalten. Meine Mails vom 2. und 24. Mai werden einfach nicht beantwortet. Kein gutes Verhalten HM
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Holde M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Melissa T.
mayo 26, 2023
I was excited
PUBLICADO POR:
Melissa T.
mayo 26, 2023
This hair dye was gritty and fried my hair I'm pretty unhappy
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Petra S.
mayo 26, 2023
Nicht schlecht
PUBLICADO POR:
Petra S.
mayo 26, 2023
Leider kein optimales Ergebnis, aber besser als andere Färbemittel aus der Drogerie!
Das Farbergebnis wurde jedoch leider nicht getroffen und die Sendung kam nie pünktlich:(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Petra S. Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Stephanie G.
mayo 26, 2023
Too dark
PUBLICADO POR:
Stephanie G.
mayo 26, 2023
This colour came out way too dark and had lots of red tones in it. I want to rid of the red in my hair and this picked it up more that when it lightened more red came out.
This is just not the colour I wanted to achieve and was disappointed
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are so sorry to hear your color did not turn out as you had hoped! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angi
mayo 26, 2023
Totally wrong
PUBLICADO POR:
Angi
mayo 26, 2023
I am a full on ginger! Not wat I asked for!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Angy! We are so sorry to hear that you are not happy with your custom blend. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Lisa M.
mayo 26, 2023
Not as blonde (light) as I'd imagined
PUBLICADO POR:
Lisa M.
mayo 26, 2023
Where my hair has been highlighted previously, the colour has taken well and is the colour I expected. However, the rest of my hair especially the roots are a reddish brown. I ordered Medium Blonde but it looks more Auburn! Not what I was hoping for : (
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lisa! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Lisa E.
mayo 26, 2023
Lackluster gray coverage
PUBLICADO POR:
Lisa E.
mayo 26, 2023
I tried this a few times and the gray coverage is terrible for me. Within a week my gray temples reveal themselves. I never had it happen as quick. I tried all the the remedies and it still doesn't work. I like the color though. I also tried to cancel but it doesn't seem to go through : (
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jessica G.
mayo 26, 2023
Review
PUBLICADO POR:
Jessica G.
mayo 26, 2023
Received the hair dye and it partially spilled within the box was unable to use it
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jessica - We are so sorry to hear that your color arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessica W.
mayo 25, 2023
Didn't cover
PUBLICADO POR:
Jessica W.
mayo 25, 2023
Was disappointed as my grays didn't get covered and I dont feel like there is much dimension in the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Suzi S.
mayo 25, 2023
NOT happy
PUBLICADO POR:
Suzi S.
mayo 25, 2023
The colour did not at all hide my grey hair and I followed the instructions to the T. Very disappointed as was super impressed up until using it!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ana U. We are so sorry to hear our colour did not meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debbie D.
mayo 24, 2023
Wanted same color as first one I received
PUBLICADO POR:
Debbie D.
mayo 24, 2023
Wasn’t right color for my hair as didn’t last 2 washes and made my roots look ginger and awful.
My very first order I put in that color was amazing I did put a note on to say that I wanted same color as my first one but never got it 😭
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Debbie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Amanda C.
mayo 24, 2023
Not colour requested
PUBLICADO POR:
Amanda C.
mayo 24, 2023
I requested to go lighter for summer but no change to colour that arrived.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marian T.
mayo 23, 2023
My hair turned out brown instead of blonde...it was a disaster
PUBLICADO POR:
Marian T.
mayo 23, 2023
My hair turned out brown instead of blonde...a real disaster
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marian! We are so sorry to hear that your color turned out different from expected. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
April M.
mayo 23, 2023
Order wrong
PUBLICADO POR:
April M.
mayo 23, 2023
I'm considering ordering my monthly hair dye from elsewhere.
My intentions were to be receiving a bright vibrant Red. I've been lightening my hair for a couple months now from black. So now its mostly grey. So that when this order got to me, I could dye it Red.
I went to the color change tab, wrote specifically what I wanted.
I just got an email stating that my (light brown/copper) 'color change' had been shipped yesterday? Umm, what happened to shipping what I WANTED?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
April - Thanks for reaching out! We're so sorry to hear the color we are sending you is not what you are wanting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Micaela G.
mayo 23, 2023
Not medium blonde
PUBLICADO POR:
Micaela G.
mayo 23, 2023
I got medium blonde and put it on my light blonde bleached hair and it made my hair brown!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Micaela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Meike H.
mayo 23, 2023
Graue Haare nach 2 Wochen
PUBLICADO POR:
Meike H.
mayo 23, 2023
Leider habe ich bereits nach 2 Wochen schon wieder einen ordentlichen grauen Ansatz, mit den bisherigen Farben von DM kam ich ca 5 Wochen aus :/
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Meike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Linda P.
mayo 22, 2023
Need to cancel
PUBLICADO POR:
Linda P.
mayo 22, 2023
I can't seem to cancel. Please, Just retired. I am broke
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Linda - Thank you for reaching out! There are a lot of options for you with eSalon. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tina K.
mayo 22, 2023
Turned orange
PUBLICADO POR:
Tina K.
mayo 22, 2023
Followed all instructions and hair ended up turning orange so I ended up buying a cool toner to fix it. Very dissatisfied.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Barbara P.
mayo 22, 2023
Naja...
PUBLICADO POR:
Barbara P.
mayo 22, 2023
Leider hat mich weder der Farbton noch die Abdeckung wirklich überzeugt. Leider war die komplette Grau Abdeckung ein Fehlschlag, sehr schade...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Barbara P.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Heather S.
mayo 20, 2023
Roots
PUBLICADO POR:
Heather S.
mayo 20, 2023
Did not cover all my roots still shows my grays and my roots look ashy green.. going to a family reunion next weekend with green hair really disappointed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katherine J.
mayo 20, 2023
Bit too dark
PUBLICADO POR:
Katherine J.
mayo 20, 2023
The first order seemed to be much lighter. I didn’t actually use the second order as I was just trying the service out. I used the 3rd order and it is much darker than the original. I have naturally red hair, more towards the auburn copper side and now my hair is brunette, no red at all.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Katherine! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Rebecca G.
mayo 20, 2023
Not enough red too much black
PUBLICADO POR:
Rebecca G.
mayo 20, 2023
It doesn't even cover the greys and isn't enough for my hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kerstin W.
mayo 20, 2023
Farbe
PUBLICADO POR:
Kerstin W.
mayo 20, 2023
Mir war die Farbe noch zu hell,
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Amanda S.
mayo 20, 2023
Didn’t receive my color
PUBLICADO POR:
Amanda S.
mayo 20, 2023
Tried to contact costumer service several times, never got an answer, still waiting for my color!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Amanda! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Leanne D.
mayo 20, 2023
Missing Purple
PUBLICADO POR:
Leanne D.
mayo 20, 2023
This new color formula was really disappointing. The purple tint was missing, the color was just a mid-brown tone.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Leanne - We're so sorry to hear you were disappointed with your recent color application. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
SHIRLEY S.
mayo 19, 2023
This dye did not work.
PUBLICADO POR:
SHIRLEY S.
mayo 19, 2023
After using this to cover my last dye that was more red than I wanted each time I washed my hair the towel used to dry it came off covered in dye. The result is I am back to the red that I wanted to cover. My daughter who studied hairdressing at college applied it so I know that it was done correctly. She dyes the hair of 4 members of my family and this is the first time.this has ever happened to anyone.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
SHIRLEY S. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please check your inbox for more details.
PUBLICADO POR:
Pauline P.
mayo 19, 2023
Brassy looking
PUBLICADO POR:
Pauline P.
mayo 19, 2023
This was my third time using esalon and the result this time wasn’t good. My hair had distinct brassy tones. I contacted customer service for assistance in correcting the problem and after a full day I received a reply that basically suggested I buy more dye. I researched the issue myself and cancelled service.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pauline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa S
mayo 19, 2023
Brassy and dark balance is off!
PUBLICADO POR:
Lisa S
mayo 19, 2023
Was at a 9 Blonde light in color and they would not match me they sent me a 8 medium (a whole year of work gone ) to a dark color with red and yellow tones. Was told ( afterwards sending me a second box that made my hair darker) they could not match my color! Was told they would not go lighter than two tones of your natural color but that wasn’t the color I had. The pro side is they answer the phone every time you called. The con they can’t match the color you have regardless of pictures they should’ve just been upfront about it.
I just went out and I was asked if I was a red head! Embarrassing!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline S.
mayo 19, 2023
color is off
PUBLICADO POR:
Jacqueline S.
mayo 19, 2023
I got the golden brown, which didn't look great and then I got the light brown, which is too light, but the dark brown would be too dark. Just haven't been able to find my color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cas P.
mayo 18, 2023
Turned my brown hair jet black
PUBLICADO POR:
Cas P.
mayo 18, 2023
Turned my hair jet black not medium brown. Not what I wanted at all. My hair came out really awful
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cas P. - Thank you for reaching out to us. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela H.
mayo 18, 2023
Didn't work well
PUBLICADO POR:
Pamela H.
mayo 18, 2023
I am disappointed with the eSalon color, partly my own fault.
Pros; super easy to use, everything was included in the kit, kit was beautifully packaged, color was exactly what I ordered.
Cons: the color I ordered was too dark and didn't look like a natural color. I chose the color and unfortunately, choosing from a small color online, I choose the wrong color. After washing my hair the second time I noticed that grey was showing already in my temples. I don't know if my hair just doesn't hold the color or the color doesn't stay on grey hair. I'm a senior and even perms don't hold the way they used to so it may be my hair.
Outcome: I won't order again but I'll go back to having my hairdresser color my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Aleisa B.
mayo 18, 2023
Okay… In the interim
PUBLICADO POR:
Aleisa B.
mayo 18, 2023
I’ve needed 20 volume. The whole top of my head is grey and I wanted more of an orange hue and ended up with a pink/brown hue after some fading
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Aleisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kelly G.
mayo 18, 2023
Can’t cancel subscription
PUBLICADO POR:
Kelly G.
mayo 18, 2023
I can’t cancel my subscription
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tatiana S.
mayo 18, 2023
Much too dark
PUBLICADO POR:
Tatiana S.
mayo 18, 2023
My hair turned a murky brown instead of light ash blonde. No thank you!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tatiana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Shannon M.
mayo 17, 2023
Faded
PUBLICADO POR:
Shannon M.
mayo 17, 2023
I’ve recieved several orders with e-salon and all were easy and great and within a couple of weeks they were faded even though I’ve gotten permenent. Within a few days of using this new dye my hair faded back to its previous color. Very unhappy I spent money on this just for it to not even last a week.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Shannon - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
kathy G.
mayo 17, 2023
Did not spread evenly
PUBLICADO POR:
kathy G.
mayo 17, 2023
Followed all the directions to a T and ended up with red only on my part and around my face.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kathleen V.
mayo 17, 2023
Not so great
PUBLICADO POR:
Kathleen V.
mayo 17, 2023
Old color is better
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shirley W.
mayo 16, 2023
Didn't cover my grey but
PUBLICADO POR:
Shirley W.
mayo 16, 2023
I like the color and the way my hair feels but it didn't cover my grey very well.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Shirley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel M.
mayo 16, 2023
Never recieved it
PUBLICADO POR:
Rachel M.
mayo 16, 2023
I never recieved my order. No communication nothing...so I can't tell you if it is worth the purchase...as of now... very disappointed!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rachel - We're so sorry to hear that you did not receive your order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather B.
mayo 16, 2023
Meh but getting there
PUBLICADO POR:
Heather B.
mayo 16, 2023
The color is not quite right and does not look natural. Too much plum or red. I think we can get there as esalon is so easy to work with!.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nikki P.
mayo 15, 2023
My hair turned orange!!!
PUBLICADO POR:
Nikki P.
mayo 15, 2023
I ordered from esalon before without any issues. This last time I ordered 2 bottles of color & used one bottle then the second bottle a few months later and my hair literally turned orange all around my hairline!! I am so disappointed and will not order from esalon ever again.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nikki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Iris G.
mayo 15, 2023
T doesn't do what is supposed to
PUBLICADO POR:
Iris G.
mayo 15, 2023
The hair color doesn't seem permanent. It does not cover greys whatsoever. It also dried my hair more than other store-bought hair color.I am very disappinted.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Iris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Christi M.
mayo 14, 2023
Color bottle no seal came half full
PUBLICADO POR:
Christi M.
mayo 14, 2023
Half the color bottle was gone as it spilled all over everything in mail and made quite a mess. Not happy with the level of product quality.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandy
mayo 13, 2023
Worst customer service beware
PUBLICADO POR:
Sandy
mayo 13, 2023
This was the worst experience I’ve ever had with on line purchase.
Buyer beware it took over 8 weeks to get a credit from this company and had to call 4 times to get back part of my money. The kept the shipping cost 😡
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandy - We truly appreciate your feedback and apologize for any inconvenience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine A.
mayo 13, 2023
Did not match at all
PUBLICADO POR:
Christine A.
mayo 13, 2023
I do not like the color match at all. Way to light. Doesn't cover all the grey either.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roberta G.
mayo 13, 2023
Very disappointed
PUBLICADO POR:
Roberta G.
mayo 13, 2023
My color was supposed to be dark ash blond. I now have medium brown hair with a red undertone.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Roberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer A.
mayo 13, 2023
Déçue
PUBLICADO POR:
Jennifer A.
mayo 13, 2023
Je suis très insatisfaite pas assez pour uniformiser ma couleur car comme je l ai écrit mes cheveux poussent vite et ma première commande n est pas arrivée, donc la deuxième 15 jours de délais donc bref pas convaincue du tout…
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jennifer A. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Kelly S.
mayo 13, 2023
Unhappy
PUBLICADO POR:
Kelly S.
mayo 13, 2023
The color is nothing like my natural hair color or like the picture I sent. It’s about 3-4 shades darker. Also, the few gray hairs I do have were not covered by the dye and with my hair now being almost black they show up even more! Totally unhappy with this whole experience using this product.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sally B.
mayo 13, 2023
Easy to use but didn't cover greys
PUBLICADO POR:
Sally B.
mayo 13, 2023
Easy to use and a lovely color. Disappointed with the results overall. I have dark hair with a few greys which sadly weren't covered by the color. Tried two goes with the root cover sets but still no good. When I raised my problem the instructions were changed to leave the product on longer but this made no difference.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Marilyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Melinda T.
mayo 13, 2023
Expired
PUBLICADO POR:
Melinda T.
mayo 13, 2023
I didn’t use this until May so I guess it expired cause none of my hair was colored it’s still gray
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah H.
mayo 13, 2023
Dark hair
PUBLICADO POR:
Deborah H.
mayo 13, 2023
I don’t like dark hair that’s why I picked lighter auburn it needs to be much lighter the product seems to be good but I don’t like the color
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Maren W.
mayo 12, 2023
Farbe nicht wie bestellt
PUBLICADO POR:
Maren W.
mayo 12, 2023
Liebes Team, ich bin total unglücklich.
Die Farbe war nicht wie bestellt, es ist viel zu dunkel geworden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maren W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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