Sr UX Designer

El Segundo, CA

Who we are.

We are a radical team of engineers, coders, technicians, creatives, and colorists coming together to craft a completely personalized hair color and hair care experience—all while empowering folks to be experts at home.

Our company is a little bit of everything: part tech, part beauty, and part science. But at the heart, we’re a close-knit team of experts coming together to make a personalized experience unlike anything else on the map. eSalon has shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. We've created over 310,000 unique color combinations so far and we have just received the highly coveted Allure Best of Beauty award for “Best Home Hair Color” for our 7th year. Headquartered by the beach in sunny El Segundo, California our fully remote, diverse team has a collaborative and supportive environment, no matter where in the world we work.

As a UX Designer for eSalon, you’ll be a part of a UX design team and be responsible for refining and enhancing the user experience of our three brand sites: eSalon, Aura Hair Care and Colorsmith. In this role, you’ll lead UX processes across eSalon’s brands by gathering stakeholder goals and UX research and then designing intuitive user experiences that increase average order value, maintain subscriptions and reduce churn. You’ll bring a clean, consistent, mobile-first design aesthetic to the table and influence how our brand websites function, look & feel.

Responsibilities

Lead UX design for D2C e-commerce businesses that specialize in the mass-customization of consumer products.
Participate in ideation and scoping for new initiatives, feature enhancements, and A/B tests.
Collaborate with the user experience and product team to identify and design solutions to usability issues, and test your design recommendations in an iterative fashion.
Communicate with the user experience and product team throughout the design process to ensure business goals, requirements, roadmap and timelines are being met.
Translate concepts into appropriate UX artifacts such as personas, user journeys, wireframes, site maps, user flows and wireframes in low- medium- and high-fidelity that lead to intuitive user experiences.
Ability to work autonomously and proactively in a fast-paced environment; bring UX best practices, research-backed insights and thorough design recommendations to the table every day.
Work daily in tools such as Figma, Framer, Google Docs, whiteboard tools such as Miro or Figjam.
You’re able to create flawless prototypes in Figma that include multiple user flows for remote user-testing.
Design with a mobile-first approach.
Provide product requirements for your user-tested design solutions.
Partner with developers and QA to ensure designs are properly implemented.
Identify and share UX design trends and best practices with the user experience team.
Work collaboratively across different teams with different skill sets, including leadership, brand/marketing, product managers, developers, and other stakeholders.
A passion for designing user interfaces that effectively serve the needs of the user and the business.
Bonus: Ability to tell stories and create compelling and engaging slide decks and vreports speaking to UX research and UX design insights and recommendations.

Qualifications

5+ years of experience in UX design with a strong portfolio and URL samples of responsive web designs; experience in e-commerce and/or startup preferred.
You have a solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
You’re an expert-level Figma user; you’re experienced in using a shared UI pattern library, create prototypes,manage files and organize artboards.
Experience in designing marketing landing pages, discount treatments and promotional messaging, and related ecommerce content modules and touchpoints.
Ability to cleanly organize and document design processes in an open and transparent way; highly organized file management.
Extensive experience in using UX design best practices to solve usability problems.
Ability to iterate designs and solutions efficiently and intelligently.
Excellent communication, collaboration, presentation, and interpersonal skills.
Proven ability to meet deadlines and skilled at handling multiple projects simultaneously.
Self-starter, proactive, highly organized, strong attention to detail, excellent verbal and written communication skills.
Professional portfolio that demonstrates your UX capabilities, creativity, and problem-solving.
Bachelor’s degree in design, human-computer interaction (HCI), or equivalent professional experience.
Please provide a portfolio link for consideration.

Benefits

Competitive compensation
Excellent Medical, dental, vision and life insurance plans
401K Plan
Paid time off plus 12 paid holidays
Paid parental leave
Catered lunches via Doordash

Employee Assistance Program
Complimentary salon services, in person or at home
Authentic work / life balance
Fun in-person and remote team building events
Fully remote

eSalon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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