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Custom Color Set
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66,754 Verified Client Reviews |
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Love it.Love it. I just wish the products were a little larger I have really long hair and it fades a little quicker than the salons. 0 of 0 people found this review helpful. Did you? |
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Perfect!!This color came out perfect!! Don't change a thing! 😁 0 of 0 people found this review helpful. Did you? |
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Great CoverageThis is the best way to color your hair at home. So easy, colors are dialed in and custom. It covers gray hair completely. I’ve made changes and the changes are as expected. I highly recommend this product. 0 of 0 people found this review helpful. Did you? |
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Love itSo easy to use. Reasonably priced. Love having it sent to me on a schedule. My hair feels amazing 0 of 0 people found this review helpful. Did you? |
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Too dark and did not listen to my needsAfter several emails including photos, the color was way too dark. It was a deeply saturated dark color without dimension. It was not flattering and was not what I expected from a custom hair color online service. I paid for 2 colors and I think they sent 2 complimentary to try to get the color right, but it just didn’t work out for me. I appreciate their help, but just way too dark and now I need to buy a color remover to start over myself, as my salon would charge me over $100 for correcting the color. It’s really difficult it seems to get the right color on line, which unfortunately was my experience. No one wants dark saturated dark dull hair. 0 of 0 people found this review helpful. Did you? |
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Color not close to color chosenThe color I chose was supposed to be the result of what it would look like from my natural hair color. My hair came out a bright fake looking red at the roots and darker on the bottom. The color I chose said the makeup of color was only a small amount of red and was supposed to give me an auburn undertone. Unfortunately this didn't happen. I did email customer service and was told I could get a credit and try with. another color but I don't feel comfortable with that as they couldn't get it right the first time. I also didn't want to damage my hair even more as it had turned out very dry. 0 of 0 people found this review helpful. Did you? |
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Really Enjoying the productlove the color, my hair looks so healthy and the highlights are beautiful! 1 of 1 people found this review helpful. Did you? |
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Took money from meReally bad customer service, I cancelled my plan and they still sent the next order and took money from my account and refused to rectify it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michele! We apologize for any inconvenience with your account. Please check your emails, we got back to you to help you further. |
LoveLove Love Love my order 2 of 2 people found this review helpful. Did you? |
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Very disappointing!!!This did not do anything but turn my roots very weird and uneven colors and almost no black on the ends!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernice - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |