|
Custom Color Set
|
67,132 Verified Client Reviews |
|
Sort by: |
|
As always couldn't be with out it it's fantastic and easy to useAs good as always well done 0 of 0 people found this review helpful. Did you? |
|
Very satisfiedWanted natural looking black hair and that’s exactly what I got ;) 0 of 0 people found this review helpful. Did you? |
|
The best! Been a fan since 2014, but here's what could be betterAs a customer for over 10 years, it almost goes without saying that I love this product. The color itself is great and long-lasting. I get compliments all the time... mostly at my hair salon! The customizing of the color is a great process with outstanding results. Here's where stuff gets maddening. Several years back, someone (I assume a bald man) changed the packaging and I have been scratching my head ever since. Least offensive; though still bad; was the overall design (colors, graphics) going from punchy to pale, boring, unimpactful pink and purple. Yawn. The real problem is that the bottles and their caps/lips/openings are simply stupid. If one were instructed to pour the contents from bottle 1 into bottle 2, then one might assume that the opening on bottle 2 would be larger to accommodate that operation. Nope! You are pouring from a large opening into a smaller opening. The nozzle on the applicator bottle is also woefully small. Finally the shampoo and conditioner packets, if you can get them open at all, provide a hole the size of a pinhead through which to squeeze the product. As good as the products themselves are, it is clear that the people making packaging decisions have never used any of them. I would love to have a meeting with the team responsible for this because the bad choices are just silly and easily correctable. 0 of 0 people found this review helpful. Did you? |
|
I didn’t like itThe color didn’t work on Some grey hair along ear line and sides of ear . I tried twice it didn’t touch at all It’s free from strong chemicals it’s a good point. My eyes didn’t tear after use I will not buy it again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFarah - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right! |
Still have brassy blondeCan’t seem to get rid of brassy hair color 0 of 0 people found this review helpful. Did you? |
|
Inaccurate color formulaI used to love my formula with eSalon, but this one was different. Not enough copper, too much blonde and it did not cover my grays well even though I saturated my roots! Very disappointed this time around. Does not even look like I colored it at all. I wanted it to look good because I have a beach vacation coming up in a week! 😒 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPeggy - We truly appreciate your feedback and so sorry to hear that your color did not have enough copper. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect shadePerfect shade only for me. All hair from roots to end have same colour. No irritating, odorless, does not stain. Hair it's soft and look gorgeous. 1 of 1 people found this review helpful. Did you? |
|
Great productLove the color and help I received from the stylists!!! Great product will keep ordering. New color came and it is awesome!! The darker shade still kept my color but my greys are covered and I love the color even better. Thank you to all the stylists I spoke with to get this perfect shade. Love the shine and the extra mile e salon offers!!!! Thank you for all your help. Dec 25 13 of 13 people found this review helpful. Did you? |
|
Damaged my hairThe chemicals dried and damaged my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNorma - We’re truly sorry to hear that you experienced some damage that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |
Unfortunately colour isn’t for meColour didn’t take on greys again and hair is washed out looking would much prefer a gold based brown 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDanielle - We are sorry to hear that you were disappointed by the grey coverage again. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right! |