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Custom Color Set
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66,713 Verified Client Reviews |
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I LOVED THISHaving used shop-bought colours for years which never came out as the colour on the box I decided to try eSalon. I was sceptical and didn't use the product for 2 weeks. Anyhow, this morning I decided to use it. The mixed solution was quite thick which meant it stayed on my hair as opposed to dripping on my face and neck. I followed the instructions, left the dye for the correct time, washed it off and conditioned with the supplied product and what a difference. My grey roots have gone, my hair is silky and the colour is perfect! My hair is very porous and doesn't usually keep a colour for more than 3 washes so I am curious how long with will last. I am delighted with this product and providing the colour stays a bit longer I will be purchasing on a regular basis. Thank you . It's now 2 washes on and my colour has faded. I am very disappointed. I have another order ongoing so I am going to get in touch to see if eSalon can darken my shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that your hair color is fading faster than you expected, Mags. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Great service, beautiful colorI really enjoy the service and convenient delivery of eSalon! The custom color looked beautiful. My only issue is that it irritated my scalp a bit. Mild itching and burning. Watch how long you keep it on 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Nope not for me, color doesn't last. Hair looks dull and BlahhhI love it... truly surprised by how natural the color looks. Now I just need to see how long the color will last. UPDATE: Re-colored again, color does not last at all! Very dissappointed. 1 of 1 people found this review helpful. Did you? |
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No gray coverage at allWhen I signed up for the service, I explained that my gray hairs are incredibly difficult to cover. I was reassured that this product was going to be custom-made to take care of this problem. After following the instructions to a T, my gray hairs were not covered at all. I now have nice vibrant dark hair with brilliantly bright gray hairs showing. Unfortunately, this is my second experience with the company and I was told they would make the product stronger for my coverage. I don't know if they failed put that memo in when making my Custom kit, or if their products are just not quality, but I am beyond disappointed. I would reconsider using this company if I were you. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very darkThe colour was much darker than I expected I ended up having to remove it as it really didn’t suit me. It was a real shame as my hair felt lovely. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlex H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colour but expensiveWell packaged, covers greys but feel like it’s a big jump in price after intro cost 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsANNIKA R. - Thank you for sharing your experience with us! We're so sorry to hear that you're not totally satisfied with our service. At eSalon, we create professional grade customized products to suit each client’s needs, and our expert stylists are available for consultation with every order for guidance. We hope that you consider using our service in the future! |
Too redShowed too much red. That’s one color I didn’t want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color fadedColor was to light l, did not cover grey hair and faded within 2 weeks of shower. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorJust what I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Brilliant ColourExcellent coverage and covers grey hair really well. Very pleased with the product and excellent service! 0 of 0 people found this review helpful. Did you? |