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Custom Color Set
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66,925 Verified Client Reviews |
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I am very upsetIt was suposed to be red and it turned my hair brown! 0 of 0 people found this review helpful. Did you? |
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Response From Our Experts[email protected] - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Very strong smellThe smell makes may head ache. It's different from the Madison Reed, where the smell is not so overwhelming. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Completely wrong colourI wanted an orangey-copper colour, and it came out cherry red/mahogany. It's a completely different colour and shade than what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not strawberry blondeThe color that was sent is beautiful. It is a medium golden blonde, almost caramel in color; however I asked for strawberry blonde and there is no strawberry or copper to be found. Again, very pretty and my hair feels healthy and all....but I didn’t want to be a medium blonde I wanted to be a medium strawberry blonde. Edit: Customer service is amazing! They immediately reached out to me and helped me work through how to get the color that I wanted. I cannot say enough about the quick response and willingness to work towards my hair goals. 0 of 0 people found this review helpful. Did you? |
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Amazing! just amazing!Not found a hair colouring product I loved more!! so convenient and such high quality 0 of 0 people found this review helpful. Did you? |
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Good to my hairIt all comes together, covers my new greys and feels good to my hair. It looks so natural and any tweeks I want I just let the colorists know and it happens. Very happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgia - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love my colorGreat product. Left my hair shiny. Received lots of compliments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Best ever salon colour at homeLove this colour mix. Its like salon quality done at home. The best combination ive tried so far. Thanks 0 of 0 people found this review helpful. Did you? |
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ColourI love the colour of my hair. Looks natural its so easy to use that my husband actually cloured my hair for me. 0 of 0 people found this review helpful. Did you? |
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Good price at first then was way more $.Color faded fast, and didn’t cover grey for long at all. Like I said it’s a good price to lure you in then, way too expensive. Could never get the color right for me either. I just decided to have it professionally done, and I’m HAPPY with the color and everything! I’ll leave my coloring to the professionals. Cape and dye kit worked great... Oh and my hair was not shiny at all. Ordered twice, just to make sure it wasn’t something I did, but got same results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |