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Custom Color Set
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66,689 Verified Client Reviews |
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Didn’t last.My gray reappeared after a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Good colour coverageCovered all greys. 0 of 0 people found this review helpful. Did you? |
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Perfect!My stylist changed my color slightly because the original one was just a tiny bit too dark and it was a perfect match! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
great colourreally pleased with my colour , but not enough shampoo and conditioner for my long hair - ends were very dry 0 of 0 people found this review helpful. Did you? |
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Colour doesn't lastReally disappointed. My first colour was... OK. This colour totally faded after the first wash. I ended up having to put a box colour on within 3 washes. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHelen L. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waste of timeColor didn’t turn out the way it showed, turned out looking very dark with red tones, exactly what I didn’t want! Could have gotten these results with a $5 store bought box. Very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grey hairsEasy to apply. Color was nice but unfortunately it does not cover grey hair well. It did darken them but they were all showing again in less than a week. I left the product on even a bit longer than instructions said to thinking it would definitely take on the grey hair but even that didn’t work. My old box color I used prior to me trying esalon covered my greys better. I forgot this was an auto ship company and just saw I have another shipment on the way already which kind of upsets me because now I’m gonna have more color that doesn’t work on what I’m trying to achieve and I paid more than I want to spend . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out to us here at eSalon, Amy! We apologize for any inconvenience and are here to help! We are so sorry to hear our color did not cover your grays as expected. Our Happiness Guarantee is something we take seriously. We will work with you to find a solution to ensure your Color Happiness is met. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ReasonableToo much packaging detail. The 'openthebox' experience would work for those interested in it. First product joining deal is fair. Personally I don't like my own colour choice at all. I'm not sure whether to ditch the obviously way too, 'dark' to be natural look, or 'bear with it'. Im not sure if I'll have to cut it out or lighten. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSammy - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover gray hairI followed the instructions and did not cover my gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe are sorry to hear that you were disappointed by the gray coverage of your recent color application, Jhen. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and we are committed to getting your custom color right! |
didnt cover graysesalon recommended that i only cover my roots and the product they sent didnt even start to cover my gray hair. Not worth the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |