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Custom Color Set
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66,713 Verified Client Reviews |
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Don't useBeen colouring my hair for 40 years this colour madr my scalf so itchy and sore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karen! We are so sorry to hear that. Please check your emails, we got back to you to help you further. |
I could never dye my hairI was very excited with your proposal for salon results at home, I sent reference photos where you could clearly see that I wanted copper (orange) hair, my colorist sent a brown color, I was disappointed but they offered to send me another color, it never arrived and in the package only the entry of the product appears on August 19, I bought the kit from the first days of August, a month has passed and my hair is still the same color, I already canceled my subscription, it was very easy, but it was still loss of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucero del carmen - We’re truly sorry that our color did not meet your expectations and your reformulated color did not arrive. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Great helpSo I messed up my color and Alexandria took the time to Listen to me regarding my color mess up and explain to me how to fix it, She even laughed with me when I told her my hair was now orange on top and the comments I was getting regarding. You'd look like carrot top and a few others like Ronald Mcdonald. She sent me my color repair kit 😍 And my hair is perfect. I love the color. And I will always purchase my hair color from this company, Their products Are great. Thank you Alexandria and eSalon 6 of 9 people found this review helpful. Did you? |
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Lovely colourAt 52 finally giving in to having my hair dyed. Being severely disabled I get Salon quality in the comfort of my own home. My daughter has become a colourist specialst now! I was hesitant about the colour but I made a great choice. I've had so many comments on the bronze tones which completely covers the salt n pepper. Because of my natural coulour it gives differing tones making it look quite natural and proffessional. 3 of 5 people found this review helpful. Did you? |
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Color is perfect!Thank you! 0 of 0 people found this review helpful. Did you? |
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Colour is not what I wantHello The colour is red I don’t like l was looking for medium blond with pink Kind regards S V 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Stoyka! We are sorry to hear your colour isn't good. Please check your emails, we got back to you to help you further. |
Haven't usedI've decided to stay with my stylist, I'm to nervous to do myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMissy - We’re sorry to hear that you do not wish to try the color. Should you decide to try it, we hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help! |
Amazing productBy far the best hair dye I have ever used beats any salon any day the best thing about the product it doesn’t stain your scalp or skin, colours evenly and easy to use so happy with this product will definitely recommend it 0 of 2 people found this review helpful. Did you? |
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Good ColorAt first I was on the fence about the color change but after a few days the color softened and it looks great. 0 of 0 people found this review helpful. Did you? |
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Customer service shipped out a week late then blamed on meI knew I was going to have a tight timeline so I planned to have a shipment a month in advance. My custom color was shipped out on August 28th when I scheduled it for August 21st. Even with the 1-3 day processing time this was by all means late. I was berrated and argued with by an unempathetic customer agent. I’m doing a cross country move and now am going to be 4 weeks past due by fault of esalons logistics. But yet have told it is my fault. They will leave you high and dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |