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Custom Color Set
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66,689 Verified Client Reviews |
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Did the same as the one beforeI asked for a lighter color without the red undertones and it did not change anything on my hair, they stayed the same 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Rubbish - no better than box dye and expensive didnt cover greyrubbish waste of money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia K. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have contacted you via email and will be happy to assist in this process. |
They didn't send me what i requestedDidn't cover my grey hair. Also i was expecting darker colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra T. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right! |
Such a strong ammonia smell!I was really excited when I received this kit, I loved all the personalisation and individual bottles. But upon opening the colours to I felt poisoned by the ridiculously intense ammonia smell that burnt my nose and it was therefore an unpleasant experience when applying on my hair. I like the resulting colour but it doesn’t appear to be very even so doesn’t seem worth the price and I’d rather go back to using a store bought one that at least isn’t going to stink out the place! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice A. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Missing itemsI received my hair dye kit and was very surprised to not receive my whole kit. It is missing my shampoo and conditioner package and the stain remover and the gel to put around your face to help the dye wipe clean. The price has went up and now the quantity is going down. I would hate to move on to someone else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly apologize that your most recent order arrived incomplete! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not color grey rootsI'm just disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No coverageMy hair is fairly light. Followed the instructions and still hardly any coverage. I look like a pinky blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I'm 61 years oldI It definitely covers my gray perfect!!I went to get my haircut Wednesday FINALLY my hairdresser could not believe the color & highlights she was AMAZED I stopped my eSalon color & went to buying over the counter it was harder on my hair so to say the least I'm back FOREVER!!!! My sister { which is 5 years older} has always said she wouldn't dye her hair but she has always said my hair looks natural. So last week she was asking me about it. I'm so happy to report she ordered exact what I get my color She will b getting her first order n about a week I'm so excited for her!!!!!!! 0 of 0 people found this review helpful. Did you? |
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Dark AuburnI've been getting my hair colored at the salon for over 16 years. As I get older I'm getting more grays and was going to the salon to get my hair done every 10 weeks. Cost started adding up fast with my family that continues to grow. I needed to cut cost but still do something with my hair. So I figured I do it myself but wanted to still use good quality salon products. So I found eSalon and figured I would try it. I love it! Way more affordable. Love how my color turned out and is coving my grays and old highlights great. The packaging also so cute and I love that everything all right there for you in the box has your name on your dye and instructions. Just very cute and well made. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantille - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing and look forward to blending your next color soon! |
Very SatisfiedI am really loving my hair. Before, my hair had lots of warm colors red, golds.. and some greys.. I was ready for a change. I chose to go with Darkest Brown, and I'm glad I did. Now, my hair is very dark, and shiny. In the sun you can barely see some red highlights but it makes the color look natural. I love it. After coloring and using eSalon provided shampoo and conditioner, my hair was the softest it has ever been. I highly recommend! Also, they really do have someone contact you with any color questions to ensure accuracy before you purchase. I am going to try to post some before and after pics somewhere. Thank you eSalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - Thank you so much for your feedback! we are so happy to hear that you are enjoying your eSalon color and experience! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home. We look forward to blending your next color soon! |