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Custom Color Set
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66,713 Verified Client Reviews |
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Still have fade linesI love the color blended for me and how it makes my hair feel considering how damaged it is from bleaching. But something's not right with only after a couple washes in a weeks time that my roots have faded. The lines are so apparent between the colored strands and the newly grown roots. Still have some tweaking to do. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that your hair color is fading faster than you expected, Marylouise. Your order is fully backed by our Color Happiness Guarantee and we will work to find a solution for you. Please look out for an email from our team. |
Love the product but...I absolutely love the color but, the color just doesn't stay long at all! I started to turn gray in less then 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We’re sorry to hear that your hair color is fading faster than you expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We really appreciate your feedback and the opportunity for us to make it right! |
Did the same as the one beforeI asked for a lighter color without the red undertones and it did not change anything on my hair, they stayed the same 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Rubbish - no better than box dye and expensive didnt cover greyrubbish waste of money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia K. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have contacted you via email and will be happy to assist in this process. |
They didn't send me what i requestedDidn't cover my grey hair. Also i was expecting darker colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra T. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right! |
Such a strong ammonia smell!I was really excited when I received this kit, I loved all the personalisation and individual bottles. But upon opening the colours to I felt poisoned by the ridiculously intense ammonia smell that burnt my nose and it was therefore an unpleasant experience when applying on my hair. I like the resulting colour but it doesn’t appear to be very even so doesn’t seem worth the price and I’d rather go back to using a store bought one that at least isn’t going to stink out the place! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice A. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Missing itemsI received my hair dye kit and was very surprised to not receive my whole kit. It is missing my shampoo and conditioner package and the stain remover and the gel to put around your face to help the dye wipe clean. The price has went up and now the quantity is going down. I would hate to move on to someone else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly apologize that your most recent order arrived incomplete! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not color grey rootsI'm just disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No coverageMy hair is fairly light. Followed the instructions and still hardly any coverage. I look like a pinky blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I'm 61 years oldI It definitely covers my gray perfect!!I went to get my haircut Wednesday FINALLY my hairdresser could not believe the color & highlights she was AMAZED I stopped my eSalon color & went to buying over the counter it was harder on my hair so to say the least I'm back FOREVER!!!! My sister { which is 5 years older} has always said she wouldn't dye her hair but she has always said my hair looks natural. So last week she was asking me about it. I'm so happy to report she ordered exact what I get my color She will b getting her first order n about a week I'm so excited for her!!!!!!! 0 of 0 people found this review helpful. Did you? |