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Custom Color Set
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66,713 Verified Client Reviews |
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Not sure about the colourThe packaging and instructions are all great . Not lasting as long as I expected though . I shall stick with it for now though . 0 of 0 people found this review helpful. Did you? |
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Great colourI loved The colour that The colourist chose for me. What I didn’t Like was that my hair ended up being too dry after the treatment and the shampoo and conditioner sent weren’t enough to nutrient my hair. 0 of 0 people found this review helpful. Did you? |
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TerribleDid not cover my gray hairs this time. I tried to live chat and email and never got a response. So dissatisfied and disappointed. I have been using this product for almost a year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very happyMy hair color was more than a let down. The 2nd color was blotchy through my hair. The first color didn't even cover all my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This has destroyed my hairTerrible product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiurka - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Soo much NOT what I wantedI picked beautiful ginger colour. I got a rather dark brown with warm red hints instead. Doesn't matter my hair stayed nice and soft after dying when I have to now go to the shop and after a bit of wait get my old colour. Now I look older and not like me. I hate the result I got. I am angry, upset, disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAga T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThis color only lasted me almost 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulBlotchy, didn’t even color my roots, the last step to rub color into my roots is an awful awful experience. My scalp burned my hair felt dry and it looked terrible. Messaged colorist and got nothing back. Had to go back to box color die after all. Terrible experience 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We're truly sorry that our color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Fabulous grey coverage, perfect colourI asked for more grey coverage as I had left it too long before colouring again and my age was showing! Perfect results. Really good coverage. Lovely natural looking colour and really easy to use. Thank you 0 of 0 people found this review helpful. Did you? |
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Great colourFirst time I have used esalon. My hair is dark brown but with lots of red highlights that I didnt like. Chose a demi permanent dark brown matte ash. Was easy to apply and covered my grey hairs around my temple well. My hair is now dark brown matte and has covered all the brassy bits. Its a great result. Will be ordering every 4 weeks. 0 of 0 people found this review helpful. Did you? |