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Custom Color Set
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66,713 Verified Client Reviews |
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Love the customizationThe color is perfect and so nice on my hair, doesn’t feel damaged after. 100% satisfied!! Absolutely never using anything else but esalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosephine - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
3rd timeThis colour covers well, last a good amount of time. May need to tweak a bit as this time it’s come out a bit red but easy to contact & change. All in all best shop colour so far 0 of 0 people found this review helpful. Did you? |
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Custom ColorLike the color but I think I'm going to try a little darker. Was easy to use and color is lasting longer than store bought color. Really happy with colorist following up with me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
pretty good but I missed a spotI just noticed today that i missed an entire area on the top of my head near the back. Anyway I have moved up my shipping date as it took 2 weeks from ordering to receiving last time and I don't want to delay my next attempt! I might enlist a friends help next time. As far as the color goes I'm pleased with it, natural looking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible companyI specifically told them no permanent color but they unbeknownist to me started to send permanent. I only realized when my hair was darker on the ends. Then I said send no more and they still sent it anyway. Now I am stuck with a product I have no use for. They do not answer when told cancel cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDove7000 - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't stick Edit: not enough dyeFollowed instructions but it seems like the dye for the ends didn't stick at all. The roots color seemed to hold a bit. Edit:roots took well but ran out of dye for the bottom so the dye is uneven and hard to see. 0 of 0 people found this review helpful. Did you? |
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Excellent colourIt came out great colour. In 4 weeks faded. Maybe it’s normal. I’m not sure what to expect. But happy overall 0 of 0 people found this review helpful. Did you? |
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Perfect matchGot it right this time. Loved the colour. Would of given it 5 stars but only covered my greys for 2 weeks. Shame because I loved the colour 0 of 0 people found this review helpful. Did you? |
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Was Not Happy This TimeI must say I was quite disappointed with the results. I wanted it much lighter and I got closer to the color of my hair color that it is now which is burgundy. I'm trying to transition back to blonde. I'm really going to think mighty hard about if I'm going to order another color set. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTomyco - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Poor Application DirectionsBy insisting in the directions that I begin with the new growth area, it created a hot copper area while the rest of my hair is brown. I look ridiculous. It has a terrible smell and left my hair in horrible condition. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |