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Custom Color Set
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66,689 Verified Client Reviews |
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Terrible companyI specifically told them no permanent color but they unbeknownist to me started to send permanent. I only realized when my hair was darker on the ends. Then I said send no more and they still sent it anyway. Now I am stuck with a product I have no use for. They do not answer when told cancel cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDove7000 - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't stick Edit: not enough dyeFollowed instructions but it seems like the dye for the ends didn't stick at all. The roots color seemed to hold a bit. Edit:roots took well but ran out of dye for the bottom so the dye is uneven and hard to see. 0 of 0 people found this review helpful. Did you? |
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Excellent colourIt came out great colour. In 4 weeks faded. Maybe it’s normal. I’m not sure what to expect. But happy overall 0 of 0 people found this review helpful. Did you? |
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Perfect matchGot it right this time. Loved the colour. Would of given it 5 stars but only covered my greys for 2 weeks. Shame because I loved the colour 0 of 0 people found this review helpful. Did you? |
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Was Not Happy This TimeI must say I was quite disappointed with the results. I wanted it much lighter and I got closer to the color of my hair color that it is now which is burgundy. I'm trying to transition back to blonde. I'm really going to think mighty hard about if I'm going to order another color set. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTomyco - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Poor Application DirectionsBy insisting in the directions that I begin with the new growth area, it created a hot copper area while the rest of my hair is brown. I look ridiculous. It has a terrible smell and left my hair in horrible condition. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great quality product, but not the right colorThe color is only brown, whereas the picture showed a lot more red (copper mahogany). The quality of the product and feel of the hair is great and it is easy to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too Dark, not at all blondeI never was happy with the color as it is brown, but very pretty on me. I will restart but am afraid I won't be happy with the color again. I want blonde hair and your dye turned me brown so I bleached it off. When I asked you for a toner for my now fully bleached hair you said you don't reccomend I tone my bleached hair. I was confused by that so cancelled my membership. I still need a flattering light to medium blonde toner or hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverage poorI followed instructions exactly but still a lot of gray after 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I did not like the color.I did not like the color. It looks like a bad ombré, the color didn’t cover all my greys. I truly dislike the look and color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |