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Custom Color Set
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66,713 Verified Client Reviews |
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UgggghI asked for a neutral dark blonde base. It was too dark (a dark auburn brown) and too red. I told esalon. Their answer was to do highlights the lighten it up. I used their base color 3 times asking for lighter and less red each time. Every time it got darker and more red. And, I only did the roots. But this color spreads down the shaft on its own while you wait the allotted time. They’ve told me there is no way to fix the situation — only to go darker. If I had known that from the beginning, I would have chosen a much lighter base. I’m extremely disappointed with eSalon and my now dark copper hair. Going back to L’Oréal Excellence. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback, and are so sorry to hear your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts over email. Please let us know if there is anything else we can do to help! |
Too brassy and light from my rootsI need another change because the gray doesn’t take from your products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that your hair color is not covering your greys as expected! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did not like the color chosen for meI wanted to go much lighter, but they don't give you the option? Instead it became darker than my real hair color? I hated it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Check your inbox for more details! |
Perfect color!!!I love my color!!! I asked for no warmth and you did it perfectly!!! I love being able to do my color whenever it fits my schedule and I'm saving a ton of money doing it myself! I definitely recommend eSalon...salon quality color!!! 0 of 0 people found this review helpful. Did you? |
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WonderfulI have people asking me where I get my hair done. The color is perfect. I’m never paying for a salon again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
thank youi like the result... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJocelyn - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
I'm in love!!!Absolutely love my hair color! It's the color I've been looking for years to find! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefanie - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
No Gray todayComplete coverage. Beautiful color that you won't find in the stores. Soft, shiny, younger looking in just one afternoon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the coverage from your color! We look forward to the next opportunity to delight you! |
AmazingAmazing color ❤️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Love the kit!Have to start by saying the kit is so perfect. Instructions very easy to follow. The color was honestly almost perfect. Feel like I might like the next one a bit darker and maybe some highlights would be great. This color left my hair so soft and manageable. Excited to try again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future. |