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Custom Color Set
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66,713 Verified Client Reviews |
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Color now is perfectI'm happier with this color the first 2 times I wasn't satisfied, and color was all wrong 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Beautiful colour but not the advertisedBeautiful colour but not even close to the one o the chart which is very disappointing, however I liked the colour but not what I wanted also fading way tooooo quickly 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria T. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not impressedThis is my second try using this product and I've been thoroughly unimpressed both times. First time I tried it the gray coverage lasted for only a few days. Today I received a bottle for my roots and a bottle for my ends and those two colors do not mesh well and neither are the color I was hoping for. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UgggghI asked for a neutral dark blonde base. It was too dark (a dark auburn brown) and too red. I told esalon. Their answer was to do highlights the lighten it up. I used their base color 3 times asking for lighter and less red each time. Every time it got darker and more red. And, I only did the roots. But this color spreads down the shaft on its own while you wait the allotted time. They’ve told me there is no way to fix the situation — only to go darker. If I had known that from the beginning, I would have chosen a much lighter base. I’m extremely disappointed with eSalon and my now dark copper hair. Going back to L’Oréal Excellence. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback, and are so sorry to hear your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts over email. Please let us know if there is anything else we can do to help! |
Too brassy and light from my rootsI need another change because the gray doesn’t take from your products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that your hair color is not covering your greys as expected! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did not like the color chosen for meI wanted to go much lighter, but they don't give you the option? Instead it became darker than my real hair color? I hated it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Check your inbox for more details! |
Perfect color!!!I love my color!!! I asked for no warmth and you did it perfectly!!! I love being able to do my color whenever it fits my schedule and I'm saving a ton of money doing it myself! I definitely recommend eSalon...salon quality color!!! 0 of 0 people found this review helpful. Did you? |
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WonderfulI have people asking me where I get my hair done. The color is perfect. I’m never paying for a salon again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
thank youi like the result... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJocelyn - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
I'm in love!!!Absolutely love my hair color! It's the color I've been looking for years to find! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefanie - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |