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Custom Color Set
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66,713 Verified Client Reviews |
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SHIPPING TAKING AT LEAST A WEEK!!!!!I began my journey with this company during Covid. The past year (more/less) has been taking at least a week to ship out my order. I sometimes call and order a couple boxes because you are unable to order more than only 1 box online. I love my color but the shipping is super frustrating!!! I'm hanging on by a single strand eSalon. Do better!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re truly sorry for the delay in processing your orders. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Used to be goodThis product used to be good. The quality got worse. The actual color that they sent me changed without me making any adjustments to my order. The website won't let me quit, and now it feels like another horrible online experience after years of being a reliable resource. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
LOVE ALL MY CUSTOM COLOUR SETSI always used box dyes beforehand, but after this I wouldn't go back, did once and immediately regreted it. These customs give my hair the perfect colour, the perfect touch, it doesn't stain at all and you cab definitely feel that it is a different and much more valuable hairdye then usual drugstore ones. I think the price is definitely worth it! Would recommend to everyone! 15 of 20 people found this review helpful. Did you? |
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I LOVE my new color!It took a couple of tries to get the tone just right but now it's perfect! Esalon did not give up on me and worked to make it right! I LOVE my color and I can't wait to try the toner and neutralizer in my next order!! 11 of 15 people found this review helpful. Did you? |
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Just perfect!The result is perfect! The steps were clear for application and I really appreciated the communication from the stylist. After the photo they advised I needed 2 colours: one for the roots, one for the rest and they added the roots colour in the box! The result is perfect! 6 of 10 people found this review helpful. Did you? |
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I requested brighterThis is very dull with a hint of red. I was thinking more Addison Sheperd from Gray's anatomy or a brighter and bold red brown with still warm undertones. It just looks light brown to me with a hint of red in the sunlight. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
YuckWhen I stared with the company we worked on the color. It didn’t take long before we got the color I wanted and the softness and shine It was even better than I thought it would be. After several years passed something changed. My package was the same but not the results. Were different. Now my hair is dry and unmanageable. But my color stays the same. That’s the only reason I stay with the company. Ido not recommend this company to any one. Again my hair is so dry dry I could only keep it in a bun. Sad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaquel - We’re truly sorry for any disappointment with your results. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Perfect ColourI am so happy with my colour and the support that I receive from e-salon. And if I want to change my colour that is easy to do as well. My colourist answers all my questions. 9 of 10 people found this review helpful. Did you? |
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Finally a perfect match.It took a few times chatting with my colorist but she heard me and totally understood. She got me back to my original red. Looks exactly like my red I was born with. Hairdressers messed it up, time and time again. It’s finally PERFECT! Thank you. 8 of 9 people found this review helpful. Did you? |
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Fab!I am amazed and how good this was! The colour was an exact match of what my hairdresser has been doing. Easy to apply and covered my greys ( i am 100% grey at the roots) 11 of 16 people found this review helpful. Did you? |