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Custom Color Set
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66,689 Verified Client Reviews |
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Left lots of yellow, not ashy blonde tones.This color turned out to be more sunshine yellow than ashy blonde. Most days it look like an egg yolk shade. Any tips? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hair colorMy hair is not taking the color it washes out by the 3rd week and it don't make any sense to spend that money I am a senior and live on a fix income 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hairsperay???I never ordered the hair spray...why? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqui - We're truly sorry for the misunderstanding about your recent order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
First time useLike the coverage and texture of my hair alot. Color is correct but too much red!! Will see how next color does. Requested they have less red tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the colour I wantedThis was supposed to be a medium ash brown, but now I have black hair 😩. Not great 😪 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire P. Thank you for your feedback. We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Truly terrible colourAwful product... sent images of my hair and explained in detail the ash dark brown I was looking for. Followed instructions... hair turned ginger/ red... it was terrible. Would not recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Do not likeDried out my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their results! We are so sorry to hear that we haven’t got it just right with you. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Twice and I’m doneI’ve used eSalon color twice and was disappointed both times. After all that work and the color didn’t cover my grays adequately. I’ve been coloring my hair for 22 years and never had such a bad result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Good color but damagingThis has been damaging my hair worse than bleach did. The color is at least almost spot on to what I want. The fact that I have to continue using moisturizing stuff after I was it out really hurts. I need to cancel this. I’m over it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
Great coorVery easy love the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |