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Custom Color Set
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66,689 Verified Client Reviews |
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Utter disappointmentI filled out the colour questionnaire and sent in my photo - selecting a medium blonde colour for my medium/light brown./auburn hair. I was so excited, I have been wanting to update my colour for a while now and go lighter for summer. I ordered with a special offer of 2 packs of colour for 10 euros and thought I was #WINNING. However, you can imagine my disappointment that the product took almost 2 weeks to arrive, then when I used the first bottle, making sure I followed all the instructions, washed it out and dryed my hair, there was ZERO change. I tried the second bottle, again following all instructions only to come with the same result, No change in my hair colour. I still have medium/light brown./auburn hair. I remember reading while I was doing the questionnaire and sending in my photo that if the colourist thought there would be an issue with the chosen shade, they would get in touch, nobody did so I was expecting to get my lovely medium blonde hair. What a shame, I really wanted to like this product and even signed up for the colour plan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnabelle M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Left hair feeling softSent me 2 packages for my long hair which was great but took my sister 2 hours too apply so I recommend dying sections at a time because it's only supposed to stay on the hair for like 15-30 minutes!! Oops 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re truly sorry that the application process did not go as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too badIs like a black color...no mahogany 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaidah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
perfect color!I love how my hair feels and looks! I got a lot of compliments. Looks like professionally done! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarisol - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Good for grey coverageThis is the only hair dye that covers my grey hair without coming through 2 days later like shop dyes. Would definitely recommend. 0 of 0 people found this review helpful. Did you? |
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PerfectionThis came nicely packaged with everything you need. The directions are simple and well thought out. I will always do my own color from esalon from now on. My husband loves my color and how it didn’t cost a small fortune to get it. Thanks!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing and Happy Coloring! |
ExcellentWould recommend 0 of 0 people found this review helpful. Did you? |
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Bought copper blonde, got reddish brown.I was really excited to try this product. I have some experience lightening and dying my hair at home as well as going to the salon, so I thought this would be the perfect happy medium between the two. I uploaded a couple pictures, and thought I provided all the right details. I even mentioned I'd likely be trying to refresh my own balayage highlights with the product. I had picked something copper-blonde, while my hair is currently medium brown with some grown out highlights. I see now they have a clay-based lightener product, and that is definitely what I should have went with. Although you would think my "personal colorist" would have reached out with that option since I mentioned it. I didn't hear from her except for a "hope you like your color" in my email that my product had shipped. I was worried right away when I received the product. It came with only a 20 volume developer. That didn't seem like it would be strong enough to turn medium brown hair to a blonde. But I decided to trust the process! Unfortunately I was right. The hair color actually darkened my hair! I think since it wasn't a strong enough developer, my hair didn't really lighten, while the coppery color that was deposited was darker than my natural hair color, and especially got rid of my highlights. Even though the color said it was a blonde, I definitely have brown hair, so I was surprised that it darkened. I was hoping worst case that it wouldn't be noticeable change. I double processed some sections of my hair to get a tiny bit of highlighted copper color, but it's still barely noticable and darker than it was before. Considering they were old highlighted sections, those should have been too light if anything! The concept, website, and packaging was all very cute. Unfortunately it leaves a lot to be desired in actual function. I could have done better myself without waiting for shipping by going to the drug store and picking a random blonde box dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
On the fence!I want to like this product but so far I’m on the fence about it. Color is beautiful but it does not stay long on gray hair. Some of it fades to gray, some fade to gold. I have dark brown hair. Perhaps I need to change my formula. So far, not impressed!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdriana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I wanted AT ALLThis did not do what I wanted at all. We tried to highlight my hair at home with my light ash blonde color that was formulated and instead I got red/orange roots. I’m very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |