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Custom Color Set
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66,713 Verified Client Reviews |
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Doesn't cover rootsAfter adjusting my color and being extremely thorough I still have grey roots. Very unhappy. Please reach out to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great Colour !I love it when that littje box comes through the door as I know that within a few hours my hair will look great, no grey hairs and a lovely colour. 1 of 1 people found this review helpful. Did you? |
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Love the color and textureMy greys are gone. Color is what it used to be before I went grey. Its soft with very little breakage. Thank you! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Custom Color SetToday, May 23, 2021 I colored my hair. I was apprehensive (not knowing if the selected color would fix my skin-tone or look good on me). Upon open the box, the Presentation was personalized to me with detailed instructions really helped me to relax. The packaging, beautifully and tastefully done. The Color selected, I like. The shampoo was very mild and the conditioner has my hair feeling soft and manageable. The extra perks, I enjoyed very thoughtful...stain-remover cream from the skin, and the extra pair of gloves were definitely a pleasant surprise. My dislike, the color did not cover my grey hair well (in fairness, I did not leave the product in long enough). In the next two weeks, I will reevaluate the condition of my hair. Thank you so much. 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color based on your feedback. Feel free to reach out if you need better gray coverage next time and we'll be happy to help. We are excited to continue working with you! |
MY FIRST TIME: "Custom" Blonde. SO DISAPPOINTED!!I decided to try eSalon because my daughter kept telling me about how harsh the "cheap" Revlon and/or Loreal haircolor I used was and how I would ruin my hair. So when I saw the ad and reviews for eSalon, it sounded perfect. Answering the questions with colorist (c ompleting questionnaire) I explained that I needed to cover my white/gray roots, and came up with "Medium/Golden Blonde" which was the closest to my current hair color (or so I thought). I was so excited to think that I wouldn't have to keep changing brands and colors, trying to achieve a certain look. I was so sure I'd be doing this forever; I even Splurged and bought the Color Tools kit with the bowl, brush and hair clips. And I also, purchased the Protective Cape and the Hair Tint Rinse. What happened after carefully watching the videos and following the steps to color my roots was: My Gray hair turned out a dark, Reddish-Brown and my White hair is almost Orange! My husband had a good laugh and I cried. Not only is the color awful, but all of my hair feels So dry. I am honestly really shocked! I expected the results to be so much better. Especially the dry hair result, even with the "cheap stuff " my hair feels nice right after coloring. Obviously this is not the hair color for me. It breaks my heart. I was really counting on this working out. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was different than the normal color.I colored my hair and then used the light set I had been sent previously. The color seems darker than I have ever been, almost black. Then last night I used the light set for highlights and now have No highlights. I'm thinking of actually going to a salon for color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for me!While the colour was nice quality it was never the right shade, so using photos etc just didn’t seem to achieve the personalisation promised. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair fell out!!Oh, hell no. I colored my hair and now I’m going bald! I’ve used hair colors at home for 20 years and while sometimes i don’t like the color results, I’ve never had this happen (not even close!). It’s terrible and I’m so angry! I really wish i could upload photos so you can see exactly what it did. It completely fried my hair and I’m now going bald. Very, very angry. Oh, almost forgot! The hair that’s still in my head is broken and split. I have fine, straight hair that is, or was, in perfect condition. I don’t use hair products other than shampoo and conditioners, i don’t use anything with silicone, parabins, sulfates etc and I never use heat. I had very shiny, silky hair with virtually no split ends prior to coloring it. The hair that hasn’t fallen out is now dull, split and bent. A balding, frizzy mess!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
BrownIt's brown😭. I want my red hair again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStefka S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I wantedI wanted a bold purple look so I may gradually work in other colors. After being told my hair was too dark, I bleached it blonde to get more of the purple. Instead I have dark brown which is what I started with... Money wasted. Had to cut the ends of my hair off to cover and damage. 2 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |