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Custom Color Set
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66,689 Verified Client Reviews |
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Doesn't cover gray hairI was very excited to use your product, I used it as directed, and ----- no gray coverage at all. My ''part'', on the right side of my head, looks like I never colored my hair. With the price of your product, How can this be? I filled out the questionairre truthfully..... and now I have ''barely'' colored hair. I'm going to have to buy a different brand to cover my gray hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots and hair ends didn't matchI used the kit as directed, using one on the roots and the other on the ends. The color on the roots did not take AT ALL and is still same color while the color on the ends was very vibrant... Very disappointed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLacey -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bit too brassyIt’s a lovely colour but sadly after a couple of washes it’s gone too orange/brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't matchWent to cancel and got the impression they were going to send a replacement. Looks like they just updated my profile so the next color comes darker. Faded very fast, not happy with service and lack of communication. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
New Me!I absolutely love my custom color! I love how it comes all laid out. I am yet to do it alone as I don't think I would successfully get the back of my head. I wish it came with a brush to paint on the color rather than just using my fingers. It doesn't keep my grays covered for as long as I'd like but it's a great product. Much cheaper than a salon! I've gotten lots of compliments on my color and also told it looks natural. I highly recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Excellent productEasy to use Results were better than expected Recommended to others 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsT-Raye - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Good service and great productSaved me during lockdown as couldn't find the right colour to suit my hair. Thank you so much for quick service and great colour mix. 0 of 0 people found this review helpful. Did you? |
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AmazingI get a lot of compliments!!!:) I love the results and it’s so much easier when you have technicians helping you rather than feeling lost at a drugstore... I wish it didn’t dry my hair out though but then again it’s a hair colour and I use treatments afterwards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPolixeni - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
The best colour ever!!The best colour I have ever had at home or in a salon. I really can't recommend enough. Oh and it smells divine. 0 of 0 people found this review helpful. Did you? |
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Really GreatI love this product. I've coloured at home and at salons and this colours and leaves my hair looking and feeling like the salon. Excellent coverage, colour and my hair feels healthy and fresh. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCori - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |