|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Grey and lightI just think it needs a little more depth in it to cover the grey as the grey goes very light 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaya R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color did not matchColor was not as expected, over-priced and you get pushed into a subscription 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara M. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No color but gray is goneGuess my hair is just too dark (what's not gray that is) for this product to come through. Also, way too much color was sent. Had to dump about half. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Awful!!!!I am running to my local salon to fix the horrible color my hair turned after using this product. I literally have pink hair. My whole family are cracking jokes and I hate how it turned out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good color but....I liked the color, but I wanted to cover the reddish tones left in my hair by a previous dye. The instructions said to do my roots and then work through ends in the shower for a few minutes, so the roots are great but the ends still have more red in them than I want which is disappointing. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAli - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Doesn't cover rootsAfter adjusting my color and being extremely thorough I still have grey roots. Very unhappy. Please reach out to me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great Colour !I love it when that littje box comes through the door as I know that within a few hours my hair will look great, no grey hairs and a lovely colour. 1 of 1 people found this review helpful. Did you? |
|
Love the color and textureMy greys are gone. Color is what it used to be before I went grey. Its soft with very little breakage. Thank you! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsThank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Custom Color SetToday, May 23, 2021 I colored my hair. I was apprehensive (not knowing if the selected color would fix my skin-tone or look good on me). Upon open the box, the Presentation was personalized to me with detailed instructions really helped me to relax. The packaging, beautifully and tastefully done. The Color selected, I like. The shampoo was very mild and the conditioner has my hair feeling soft and manageable. The extra perks, I enjoyed very thoughtful...stain-remover cream from the skin, and the extra pair of gloves were definitely a pleasant surprise. My dislike, the color did not cover my grey hair well (in fairness, I did not leave the product in long enough). In the next two weeks, I will reevaluate the condition of my hair. Thank you so much. 1 of 3 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsThank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color based on your feedback. Feel free to reach out if you need better gray coverage next time and we'll be happy to help. We are excited to continue working with you! |
MY FIRST TIME: "Custom" Blonde. SO DISAPPOINTED!!I decided to try eSalon because my daughter kept telling me about how harsh the "cheap" Revlon and/or Loreal haircolor I used was and how I would ruin my hair. So when I saw the ad and reviews for eSalon, it sounded perfect. Answering the questions with colorist (c ompleting questionnaire) I explained that I needed to cover my white/gray roots, and came up with "Medium/Golden Blonde" which was the closest to my current hair color (or so I thought). I was so excited to think that I wouldn't have to keep changing brands and colors, trying to achieve a certain look. I was so sure I'd be doing this forever; I even Splurged and bought the Color Tools kit with the bowl, brush and hair clips. And I also, purchased the Protective Cape and the Hair Tint Rinse. What happened after carefully watching the videos and following the steps to color my roots was: My Gray hair turned out a dark, Reddish-Brown and my White hair is almost Orange! My husband had a good laugh and I cried. Not only is the color awful, but all of my hair feels So dry. I am honestly really shocked! I expected the results to be so much better. Especially the dry hair result, even with the "cheap stuff " my hair feels nice right after coloring. Obviously this is not the hair color for me. It breaks my heart. I was really counting on this working out. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPamela - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |