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Custom Color Set
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66,689 Verified Client Reviews |
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Wrong ColorMy choice was too light. Product failed to cover stubborn grays. I need help from ESalon. The order before did a great job but when that one wore out the top of my head was pinkish/purple. So I need a color somewhere between the two orders that I selected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageI had the sane issue the first time it didnt cover gray and came out to yellow. This time if didn’t completely cover gray. Would like to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unhappy with resultI had better hair color from the grocery store. I colored my hair 2 days later my gray was showing. Colored it again when my next order came followed the instructions carefully same result. Dull no shine color that seemed to make my hair grayish 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVikki - We are truly sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never AgainThis was not the color I ordered- my hair is now red and I need to get it OUT. Please send 2 applications of my color without copper NO COPPER 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy colorI ordered a light brown. Unfortunately, the color was brassy. It was described to me by others as looking like a copper, or auburn. Not what I was hoping for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't deliverI colored my hair and followed instructions as indicated in package; however, the greys were not really well covered. I still had grey hairs that didn't take the color and some that were more like reddish then dark brown. So the claim that covers the greys is not accurately true. I was very disappointed once again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HighlightsI was a bit anxious as I always had them done at salon. So off I went and I have to say they were so easy to apply. Instructions very easy to follow and results great. Only thing is I perhaps didn’t balance them as evenly as I should have but will know the next time. Very happy with results 0 of 0 people found this review helpful. Did you? |
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Change is good!I recently requested a lighter version of my color since we are headed into warmer weather. The color specialist was great to work with. And, last but not least, I love the new color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Just started using my new color and going to make a tweak for a dash lightereSalon does everything with style and consideration for the customer. Definitely. Never a lack of customer service! I'm very happy to be associated with eSalon. Do we know a great hair cut person in Tamap Florida? Thank you eSalon! Kind regards, Guido (Guy) Munoz 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGuido - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Custom color setCustom color set It’s a wonderful product. I have compliments on my hair all the time. At first it didn’t cover the gray. After two adjustments the color is remarkable 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |