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Custom Color Set
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66,736 Verified Client Reviews |
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Not enough colorWanted a little more color..left on as directed. Washed out with first hair wash. Do not wash my hair often. Use dry shampoo at least twice a week. Still didn't last long. Didn't even color right when sent to me. Disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
No grey coverageThis is the second time I've used this product and I have to say I'm unimpressed. Only have a few greys but this product doesn't cover them. I won't be reordering. Maybe it just doesn't work on afro hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine H. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as expectedColour was way too dark, but left my hair extremely shiny. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Almost GreatThe texture of my hair was great after using this product. The only problem is that after two tries you have not been able to produce a color that is close to what is desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeraldine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Never receivedI never received it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
not for meMy grays didn't even color correctly. They look orange. The rest of my hair practically looks the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Changed my colourI changed my colour and wanted a match for my roots I uploaded a photo I was a bit nervous but did my roots today and it looks fabulous Thank you so much x 0 of 0 people found this review helpful. Did you? |
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FreedomI was tired of my hair salon. I adore my colorist but sitting there 3 hours every 4-5 weeks became a burden, not a pleasure. I wanted more freedom, I wanted color at home but of the quality I got from professional colorist. This set is my freedom. It is already the second time I did it myself and am a big fan. My hair is nice, soft, shiny and the color stays between the treatments (I do a 4 weeks schedule as grey is undeniable...). I am very happy with my choice and would highly recommend a try of freedom at home. 0 of 0 people found this review helpful. Did you? |
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Amazing color and made my dayI was quite surprised to see big box landed on my door. I was expecting a bottle as a tester but received full kid for roots and length of my hair. Package was very neat and customized with my name. Used color today and it came out very well. It didn't need lot of time to formulate color and whole process took about 25 min from grey to color. I will be ordering my hair color in future from Esalon. Keep up the quality. 0 of 0 people found this review helpful. Did you? |
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Third time is a charmWith my first order I was not impressed at all with the gray coverage or the texture of my hair. The second order arrived damaged and I received a replacement promptly. I was still on the fence but my third application after adjustments made by my stylist blew me away. The first time I have ever colored my own hair with absolutely no brassiness, even in the bright sunshine. Perfect coverage, and it looks completely natural. My hair is also soft and shiny! So glad my stylist convinced me to keep trying! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberley - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |