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Custom Color Set
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66,689 Verified Client Reviews |
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Colour arrivedColour turned out good,just a little darker brown then I'm used too 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
1/3 of bottle of colour was spilled all over the contents of the boxI would like to be reimbursed for my last order that was received much later than scheduled and 1/3 of colour in the bottle had spilled throughout the contents in the box. I have pictures if you’d like verification. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannette - We truly apologize that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
I demand a refund of my money.I explicitly asked last time for NO RED and as you can see in the picture, this is the MOST REDDISH color I have ever had, which is really annoying. I have sent an email, so I really expect a very fast response on this matter. Norma Rodriguez 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help! |
this time did not work wellI was usually very happy with my hair color but before last order did provide very extensive explanation on what change has been done to my hair (ombre) and that I would like a little help on finding the right color. I haven't received any answer. I only received a bootle for roots touch up. and the rest? what about the rest of my hair? the roots touch up did turn orangy and too light... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEva G. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointed with grey coverageFollowed the instruction and started on the areas with more grey. Let it in for the designated time and grey were not covered well at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy S. - We appreciate you reaching out to us here at eSalon! ! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover gray.I ordered to cover gray roots and it did not work for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLibby - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still working on adjustingThe esalon team has made great efforts to accommodate my recent update request so hats off from that respect - though the color is still not where it needs to be - so we’re still working on it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color disappeared fastColor didn’t cover all my grays plus color didn’t last long two weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is beautiful.Not only does my hair look great but the color matches a hair topper I bought for my allopicia. My own hair needed to match it because unlike a wig, my own hair shows with a topper. And I told her the color and sure enough it matches great. My own hair has a great shine too. After a few weeks the color has not faded, though my roots are starting to show. Can't wait for the color to come in the mail so I can touch it up. I really don't think I could have matched the color so well on my own. And in the past, home hair color would really ruin my hair. But I love how my hair feels. I'm really am happy I tried esalon. I figured if Brad Mondo liked it it was worth a try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We're thrilled to hear that you're enjoying your custom eSalon color! We look forward to our next opportunity to delight you! |
AmazingI absolutely love my color! I couldn't believe the salon quality. Personalized colorist suggestions were exactly what I was looking for. Cannot beat the price as well! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaylee- Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |