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Custom Color Set
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66,736 Verified Client Reviews |
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Love the setColor was great love the set everything was in it. Got lots of compliments on the color. But for coming in to summer I think I want to go a brighter red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! Keep an eye on your inbox for more details. |
LoveLove this coloring kit. I wish it had more product for my long hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Perfect!Wow! I’ve purchased a few sets and my colorist has worked diligently on my formula to cover my stubborn grays and VOILA they nailed it this time. I feel 29 again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future. |
ColorLove my new color! Thanks Stefanie for getting my color just right! I have uploaded my picture with my color. Hope you got it. Compare with the before picture. Will continue to use this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKris - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
You made me cry!I’m a nurse practitioner in emergency medicine. To say this year has been tough would be an understatement. I haven’t had a haircut in over a year because I don’t want to accidentally expose a stylist or other clients to COVID from my patients. So I took a chance and tried the eSalon color. I put on an old shirt, crossed my fingers, taped your instructions on the bathroom mirror, and did my best to apply it like I’d seen done so many times in a salon. 30 minutes later I absolutely cried. THANK YOU. It’s PERFECT. I can’t believe I could make my own hair look this great! I will be forever grateful to you - and you’ve earned a loyal customer. It’s definitely a bright spot during terrible times. I appreciate you! Ann Scarbrough 358 of 370 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Thank you for putting yourself on the front line! |
No more emails pleaseThis account has been inactive over 2yrs!!i don't even use hair color anymore.i DO NOT wish to reactivate;update ...thank you 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too darkWhen I used it for the first time it looked like I had dark brown stripes on my head;( I can’t use and I ordered 2! I was very disappointed 😞. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Horrible customer service and the product is no betterWhen I filled out my initial questionnaire one of the things they asked is when I would be ready to use the kit. I said in about 6 weeks. It arrived a few days later. Six weeks later I am ready to use it -just about when I said I would be. But, when I opened the kit tonight, I discovered that the directions say you need plastic clips. They were not enclosed (so much for getting "everything you need") and I would have to pay another $10 plus shipping to get them. I resent having been told I would be sent a complete kit when the very first instruction in the directions mentions an item that I wasn't sent, and no alternatives are suggested. Adding insult to injury, because I was sent my kit way before I said I would need it, I am past the 30 day limit to return it. When I wrote to customer service they responded basically by saying "tough." Didn't offer to rush me the clips, didn't give directions for how to proceed without them. I am not interested in giving business to a company like this and you shouldn't be either. UPDATE The above review dealt only with customer "service" since at the time I hadn't tried the kit. I used it last night and am very unhappy. 1. The haircolor kit is significantly messier and more difficult to use than others I have used. I told.myself that at least this would probably be superior, salon quality color. NOPE. Read on. 2. I requested a dark blond with ashy tones. Instead I got an orangey medium blond - sort of a rose gold color. Awful. My only hope is that it washes out quickly. Again - give this a pass. 1 of 1 people found this review helpful. Did you? |
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Its okThe color is good still not covering fine grey hair in front as well as I thought it would ! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageBeautiful color but it just doesn't do well on covering my grey around my hairline on my face 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |