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Custom Color Set
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66,713 Verified Client Reviews |
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I ABSOLUTELY LOVE IT!I used to buy grocery store brand hair color to cover my grays because it was both convenient and inexpensive. It certainly did the job but the color never lasted very long. I also became aware that it was damaging my hair.... that last part could be due to user error, but we'll never know since I won't ever again use store bought hair color! Once I tried eSalon, I was amazed with everything! The instructions, the ease of use, the items provided in the kit, all of it. But mostly I am so pleased and impressed with how long the color touch up has lasted! The cost is about 3 times more than what I was paying to color my own hair, but it is money very well spent! I absolutely love it!! And if you decide to try it for yourself, you will absolutely love it, too! 1 of 1 people found this review helpful. Did you? |
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I absolutely LOVE my custom color!This was my first time using eSalon. I had originally selected the darkest brown with copper and mahogany undertones. When I spoke with my stylist, Danielle, she advised that the brown I chose would be very dark and would come out looking more black than brown. I definitely did not want that, I have a very fair complexion! Instead, she chose medium brown for me (I'm naturally a blonde, but my hair has been processed by bleach to keep the brighter color) with copper and mahogany. She told me that the colors are darker than they appear in the photos online, which was good because I wanted a more dark chocolatey brown than a standard brown. Well, Danielle really knows what she's doing! The adjustment she made to my custom color was absolutely perfect and I love my new hair color! I am thrilled with this service and have already been telling everyone about it! Thank you so much, Danielle and eSalon, for making coloring my hair so much easier and more affordable than it's been the last 15 years!! 0 of 0 people found this review helpful. Did you? |
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Still no sign of orderOrder placed on the 1st of September apparently shipped on the 6th and still no sign of it. Can’t get in touch with customer service and tracking details not working !! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sinead! We are so sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
DisappontedI am disappointed with the colour, it is not blonde at all! I am going to cancel for the time being, thank you for the assistance. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sue! We are sorry to hear you didn't like the color. Please check your emails, we got back to you to help you. |
NOW I'M BALDI woke up the next morning and had a big ball spot in the top of my head. Had to cut all my hair off because I couldn't cover up the bald spot it was so evident. I did not want to go bald. Now I have to walk around like this wigs are too expensive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaraletha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hair lossafter applying your hair color gobs of hair fell out when I was shampooing making me worry that I was going to end up bald 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Can’t believe my eyesI was sceptical, but then I went for it. I decided to try because nothing else was working for me and even at the salon I wasn’t getting the colour I wanted. When I tell you I am shocked! I am. It’s exactly what I’ve been trying to achieve. Looks so natural and beautiful. The process was so simple and fool proof. Easier than any kit I’ve used. My hair feels healthier than it was before and I will continue with this method. Absolute perfection! Don’t second guess, just do it. 7 of 11 people found this review helpful. Did you? |
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Love the results!Very consistent product delivers the same results time and time again. No one can tell when I do a touch up! 11 of 18 people found this review helpful. Did you? |
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missing materialNice color and items received on 1st purchase HOWEVER, just received 2nd purchase last week and went to start my hair day before work, and one of the items that helped me a lot was the application brush. Unfortunately, there was no application brush sent this time so, not sure that I'll keep getting this product if I cannot depend on receiving all of the items. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsC DKC - We truly apologize for the Tint Brush issue. We have reached out to you via email, so keep an eye on your inbox for more details. |
Color didnt match with my natural dark brown color and grays are not coveredI have a dark brown hair with few grays which is the reason i dye my roots mostly without full coverage. The amount of the product included in the set is more than i needed and i put everything in the color bottle into developer i had to use it all at once. I should have combined the color and developer outside of the developer’s bottle. But then i had select roots coverage only so I thought the amount would be customized for that too. I could definitely used it two times then could have been well worth assuming it actually worked. I ended up having a red hue in the roots and where i used rest of it randomly in my hair i have now dark red highlights without any coverage in grays. I added a note and pictures for my second order as I still want to give it a try and if it works better this time i will update my review and continue my subscription. Otherwise i will have to cancel it. Also i added the new root concealer like a powder one with my order which is completely useless for $18. It doesnt stick on the hair itself but the scalp only. I end up having a big dark mark in my scalp while grays are visible and looks so obvious. System doesnt allow me to submit a review for that item.. but wanted to mention about that here as i had high expectations based on its price. Overall the box the set comes in very appealing made me feel very special and the root concealer comes in a high end durable container with a mirror but both items in my order didnt meet with my expectations. If it worked i wouldnt care about its high end price too but if i will end up wasting my time and money without satisfying results then no reason for me to stay as the customer. I will come back to provide an update after I receive and try the color set with the requested updates to the color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBeyza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |