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Custom Color Set
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66,713 Verified Client Reviews |
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Intense colourColour was maybe a little too intense at the beginning. Should I leave it on for only twenty minutes rather than half an hour or get a slightly lighter colour? But my friends all LOVED it 0 of 0 people found this review helpful. Did you? |
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I like how it felt, But,It didn’t seem to color the Grey as good as I had hoped. I also would like it a bit deeper, but still no red. I can send pics to help with my next box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too darkThe color was completely too dark for me--almost black--very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedColour was not quite what I had asked for and it caused a lot of hair brake considering how much it was it’s no better than using a box dye from supermarket 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair is still quite brassy at the roots.My roots are still brassy, I am looking for a more platinum look. I tried leaving it on for an hr and 15 mins. But it was still brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCasey - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Can’t get rid of the redI have asked 3 times to get the red out - and despite adjusting the color, haven’t been successful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No shineI used this color in semi perm color not enough coverage. I have coverage with permanent color but no shine . Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorLow smell. Hair is in good shape. All grays covered 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
It was pretty and okay.It was a little too red for my liking, but it was still a great shampoo and it covered my grey. I liked how it was easy for me to change the color preference in my account. I've already changed it for my next hair color order. Thank you for the quality products!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry that you were completely happy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Excellent colorI have been using for several months and have never had such excellent results, even from a salon. I love the wash through with the rest of my custom blended color they are right critical step. Also I love that they provide shampoo and conditioner as the final step. When my hair is dry it doesn’t look dyed. Two pairs of gloves a sticker to put your instructions on a mirror simply brilliant. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |