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Custom Color Set
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66,689 Verified Client Reviews |
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Awesome colorI was so happy to have received the cape. I was having to get my color all over my white robe. Also I like that I don't have to mix the color with the base. My hair dresser liked it when I went to get my hair cut. Also the price isn't much more than what I was using. Thank you eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair and your Coloring Cape. Happy Coloring! |
Nailed it!My stylist nailed the match between my dark roots and the rest of my colored hair. It is THE PERFECT SHADE OF RED!!! I absolutely love it. The kit was so easy to use - my hair is longer so I used the bottle and the brush combined. My hair is soft, the color is vibrant, need I say more? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
greys not covered, fades fastI tried the product several times, then tried an adjusted formula--it still did not cover my grey hair and faded very fast. My roots have always been much lighter than the rest of my hair since using. I have always used dark brown hair color, even before switching to this brand. I regret cannot use this brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Covering gray hairI followed instructions for coloring the gray hair but the gray was back within a week. I don’t want to keep coloring every two weeks. I’m a little disappointed. The packaging was wonderful and the layout is really nice. The communication is great!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharron - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Intense colourColour was maybe a little too intense at the beginning. Should I leave it on for only twenty minutes rather than half an hour or get a slightly lighter colour? But my friends all LOVED it 0 of 0 people found this review helpful. Did you? |
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I like how it felt, But,It didn’t seem to color the Grey as good as I had hoped. I also would like it a bit deeper, but still no red. I can send pics to help with my next box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too darkThe color was completely too dark for me--almost black--very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedColour was not quite what I had asked for and it caused a lot of hair brake considering how much it was it’s no better than using a box dye from supermarket 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair is still quite brassy at the roots.My roots are still brassy, I am looking for a more platinum look. I tried leaving it on for an hr and 15 mins. But it was still brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCasey - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Can’t get rid of the redI have asked 3 times to get the red out - and despite adjusting the color, haven’t been successful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |