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Custom Color Set
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66,736 Verified Client Reviews |
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I love my color. Thanks saraIt only took a couple of adjustments to get .my color just right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Donna, We're so happy to hear that you're enjoying your custom Dark Blonde color! We truly value your feedback and look forward to hearing from you again in the future. |
Damaged goodsMy bottles were damaged and leaking when they arrived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystallyne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorThe color I ordered was supposed to give golden shades to my hair but instead gave redish one. Can the color be adjusted? Please look at my picture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElvira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So pleasedIn all honesty I didn't think my hair would be such a perfect color. I was not only afraid of the change but the outcome and damage to my hair (more than it was). Happy to say I was wrong on all counts. Perfect match to my original hair color and 100% coverage of the gray. Soft, bouncy, manageable. I have received many compliments from people I know and don't know. I make sure to explain how I like this product and enjoyed my experience with no hassle shipping, low cost, & the perfect hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Better than the salonI’ve been trying to get my regular stylist to do this color and it always turns out wrong or fades really quickly. I am pleasantly surprised at how well this color has held up and how perfect the color matched what I wanted. I get compliments all the time on my new color. I can’t imagine going back to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophie - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Hair colorI love the tone. It was easy to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaith - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Perfect.It blends so well with my grey hair - I love it. And my hair is still soft and natural. I have gotten so many compliments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing! Happy Coloring! |
GreatA little darker than what I wanted but over all very great 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLatonya - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not enough productNot enough product and color because red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBila b. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover properly my gray’sWas not happy with the color. Was charged for auto shipment that I didn’t even sign up for. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSanta - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Also, if you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |